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All 8 Terrace hotels

Inn of the West

3.0 of 5 Hotel   |   4620 Lakelse Avenue, Terrace, British Columbia V8G 1R1, Canada (Formerly Coast Inn of the West)
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Inn of the West
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Ranked #7 of 8 hotels in Terrace
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46 people have reviewed this hotel

Traveler rating
    3
    6
    11
    7
    19
See reviews for
7
4
3
27
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

Recent stay was a refreshing change compared to the city's generally obnoxious prices. For less than a $100 bucks I was treated to one of their upgraded rooms with free wifi and LCD TV to stay in and served hot and cold continental buffet breakfast. Pleasing staff and caring staff. The location helped me save on woes with waiting forever... More

Was this review helpful? Yes
Quesnel, Canada
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed March 9, 2014

I phoned six weeks before arrival to book seven rooms for two nights to take part in a sports competition. I was quoted a price that seemed reasonable, so decided to go ahead despite the negative online reviews. After the desk clerk rectified a mistake made with the reservation, I thought things would turn out well, until I was informed... More

Was this review helpful? Yes 1
Terrace, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 27, 2014

So far this year I have tried this place two times. I stayed at two other places as well, when compared, this place is not that bad at all. Free hot breakfast is not the greatest around town but decent. Scrambled egg needs a little bit more attention when it's cooked. Best Western's scrambled egg is much better, tender and... More

Was this review helpful? Yes 1
Iskut, Canada
Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 10, 2014

In my stay over the weekend with my family we enjoyed ourselves. My kids were treated well and the breakfast waiter/chef was awesome. He made hot waffles and delivered it to our table. Spoke to one of the managers, he is confident of taking the property to number one in town. He was open to feedback and provided resolution instilling... More

Was this review helpful? Yes 9
amin s, General Manager at Inn of the West, responded to this review

Dear valued Guest, Thank you for sharing your very positive experience with the TripAdvisor Community following your stay at Inn of the West. I am delighted to read that our staff did a nice job by taking care of your kids and family. Our Chef is doing a good job and presenting the breakfast in a nice way. We will... More

Seattle, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 9, 2014

Lobby looks great as compared to rooms. Rooms are clean and comfy. Has modern amenities and old design. Not sure if its to maintain nostalgia or is in the middle of renovation. LCD TV, firdge, microwave and coffee maker. But old school beddingcolors. Carpets are new though. Complimentary breakfast was served at the restaurant. Cool. Free internet was fast and... More

Was this review helpful? Yes 10
amin s, General Manager at Inn of the West, responded to this review

Dear Valued Guest, Thank you for sharing your positive experience with the TripAdvisor Community, following your stay at Inn of the West. Indeed we are planning the renovation project which will be started very soon. Our first priority is the guest satisfaction and we are committed to satisfy our guest to the utmost level. Once again thank you for your... More

Delta, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 7, 2014

Stay for a couple of days, last minute travel for work. Based on the earlier reviews went with very little hope. My company had booked this hotel as the city was full. Not bad at all, great breakfast, friendly staff and good value. Clean and comfortable room had LCD TV with basic channels and free wi-if was working fine no... More

Was this review helpful? Yes 4
amin s, General Manager at Inn of the West, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback with the TripAdvisor Community. I am pleased to read that our breakfast was up to the mark and that you and your family like it. We thank you for your positive feedback for our staff. We would like to inform you that the new management is committed... More

Burns Lake, Canada
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 4, 2014

I just read Sandie's review saying she found a bed bug on her childs diaper I felt the need to also put my review in. I also stayed in the hotel in November, 2013 and found a bed bug in my bed. The Staff and manager were terrible and inept at dealing with the issue. They moved me into another... More

Was this review helpful? Yes
amin s, General Manager at Inn of the West, responded to this review

Dear Valued Guest, we appreciate the fact that you have spent your valuable time to give us your feedback. We would definitely like to address all the reviews with respect to the beg bug issue that is being raised in an appropriate manner. The issue of bugs (not specific to bed bugs) is a common issue around the world with... More

Kamloops, Canada
2 reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 16, 2014

I stay at the Inn of the west each time I come to Terrace and have never really had a problem. Friendly staff—they know I’m a regular and always say hi and ask how I’m doing which is always nice. If I have any problems at all, I call the reception right away and let them know. The wireless connection... More

Was this review helpful? Yes 15
HameedKhan, Manager at Inn of the West, responded to this review

Dear Valued Guest, Thank you for sharing your positive feedback with the TripAdvisor community. It was nice to read that our location, room Cleanliness and breakfast met your expectations. Indeed the new management is trying to improve the product and will certainly renovate some of the areas which needs attention. We look forward to welcoming you, your family and friend... More

Nanaimo, British Columbia, Canada
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 24, 2013

I agree. With all other posts about maintenance etc. I stayed 5nights, checked the bed very closely for bed bugs and found no sign. While cleaning up to check out i found a bed bug on my 2 year old's pamper after she had been near the tv area. I brought the bug downstairs to the front desk, told them... More

Was this review helpful? Yes 3
HameedKhan, Manager at Inn of the West, responded to this review

Dear Guest, I am sorry that you had a bad experience at our hotel. As you know the hotel is in one of several stages of renovations and in light of your Bed Bug experience; we immediately called Gerry from Orkin to inspect the room thoroughly and did not find anything (Follow Up Report is on file stating that). Like... More

Victoria, Canada
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 3, 2013

This hotel needs some maintenance -- walking down the hallway you could feel the unevenness underneath the carpet. The rooms need painting and smell like 30 years of cigarette smoking. In the room I had, the window wouldn't lock, and the safety chain was missing. But the bed was comfortable, and I asked for and received a quiet room, and... More

Was this review helpful? Yes 3

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Additional Information about Inn of the West

Also Known As:
Coast West
Coast Hotel Terrace
Address: 4620 Lakelse Avenue, Terrace, British Columbia V8G 1R1, Canada (Formerly Coast Inn of the West)
Location: Canada > British Columbia > Terrace
Amenities:
Business Center with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #7 of 8 hotels in Terrace
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Inn of the West 3*
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