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All 3 Trail hotels

BEST WESTERN PLUS Columbia River Hotel

3.5 of 5 Hotel   |   1001 Rossland Ave, Trail, British Columbia V1R 3N7, Canada
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80%
Ranked #1 of 3 hotels in Trail
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 weeks ago
Bill S Kamloops, Canada
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77 people have reviewed this hotel

Traveler rating
    22
    36
    14
    5
    0
See reviews for
12
12
8
42
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Surrey, Canada
1 review
2 of 5 stars Reviewed 4 days ago NEW

Over priced - underwhelmed, poor house keeping in general areas ( Elevator was dirty for 3 days) Bad room view (gravel roof and venting, beds too small for 2 people to sleep in. No channel listings no movie channels

Review collected in partnership with Best Western

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Kamloops, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The hotel staff were all very friendly and made my two month stay not only tolerable but actually enjoyable. After that length of time, the front desk personnel became almost like family. I would definitely recommend this hotel as the best in the area.

Was this review helpful? Yes 1
Kamloops, Canada
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Some people complain about the price. But you do get what you pay for. I was saddened to see that the restaurant inside the hotel is no longer an actual restaurant. I only seen it open/used for breakfast for the guests. But the bar/grill that has outside access is still operating, and the liquor store is still there. The liquor... More

Was this review helpful? Yes 1
Vancouver, B.C.
Top Contributor
54 reviews 54 reviews
54 hotel reviews
193 helpful votes 193 helpful votes
4 of 5 stars Reviewed March 13, 2014

We stayed at the Trail Best Western for 3 nights while on a ski trip to the Red Mountain resort ($160/night). The hotel is located at the bottom of the hill on the road (Rossland Ave) into town from Rossland or Cranbrook. It was an easy walk to the restaurants and stores of the downtown core, and a short 15... More

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Edmonton, Canada
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 11, 2014

I stayed for two nights during one of my recent business trips to Trail, BC. Good hotel in this small town with great dining facilities. They need to improve their Breakfast service - It was below my expectations. Rooms - Good, neat and clean. Overall I'd give 7 points out of 10.

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West Kelowna, Canada
1 review
5 of 5 stars Reviewed March 5, 2014

Without a doubt, one of the most accommodating hotels I have stayed at recently. From first arriving, the friendliness of the staff was beyond compare and continued throughout my stay. The staff in the lounge was first rate and very attentive to to all around great service. The hotel is very clean and welcoming with many updates to ensure a... More

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BWCRHotelServiceTeam, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review

Dear Geoff C, Thank you for completing the survey regarding your recent stay at our property. I'm happy to hear you enjoyed your stay. I hope we can continue to exceed your expectations in the future. We'll make sure we always have a seat for you in the lounge. We look forward to seeing you again. If I can be... More

Kamloops, Canada
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 3, 2014

I must say this will be the last time I stay at this location. The price has jumped quite a bit and it was already overpriced for what you get. Small rooms, mediocre appointments and the food at Foxy's is terrible. The only thing worse is that they insist on playing music for a crowd that is 25yrs younger than... More

Was this review helpful? Yes 1
BWCRHotelServiceTeam, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review

Dear Graham B, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. We are sorry to hear we did not exceed your expectations. Foxy's Fine Food & Drinks music comes direct from Vancouver and is the identical to what you would find in a Keg Steakhouse... More

Phoenix, Arizona
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 27, 2014

Our stay at the Best Western Plus in Trail was a pleasant suprise. We were intown visiting family over Valentined Day and where concerend that as a couple we would be missing out. Luckily the Best Western had a beautiful onsite restaurant Foxy's where my husband and I could celebrate our special day. Great food, drinks and service complimented by... More

Was this review helpful? Yes 1
BWCRHotelServiceTeam, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review

Dear Joy W, Thank you for comments regarding your recent stay at our property. We are happy to hear we were able to save your Valentines Day! We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 1.800.465.6682. Thank you again for taking... More

Portland, Oregon
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
2 of 5 stars Reviewed February 24, 2014

I travel to Trail often on business, and spent one night here. Was greeted (?) by a surly front desk agent and given a room. Parking was limited to behind the hotel, and after four hours of sleep was woken up by front desk because the Mc Donald's delivery truck couldn't make a turn into an alley with my car... More

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BWCRHotelServiceTeam, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review

Dear Applethecat, Thank you for comments regarding your recent stay at our property. We would like to ensure you that our Hotel is in no way affiliated with McDonalds. We apologize for your inconvenience, if you will consider staying with us again we do have designed parking for large vehicles. If you are on business with a specific company we... More

Kelowna, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 31, 2013

Recently stayed here again on a business trip, and as usual I have no complaints. Service was very good, and the dining was excellent as well. The rooms were clean and comfortable, and I had instant access to wifi. Very convenient location. Highly recommended

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BWCRHotelServiceTeam, Director of Sales at BEST WESTERN PLUS Columbia River Hotel, responded to this review

Dear Meagan D, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will... More

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Additional Information about BEST WESTERN PLUS Columbia River Hotel

Also Known As:
Best Western Trail
Trail Best Western
BEST WESTERN PLUS Columbia River Hotel Trail, British Columbia
Address: 1001 Rossland Ave, Trail, British Columbia V1R 3N7, Canada
Phone Number:
Location: Canada > British Columbia > Kootenay Rockies > Trail
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Trail
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN PLUS Columbia River Hotel 3.5*
Official Description (provided by the hotel):
Situated on the mighty Columbia River in the West Kootenay region of British Columbia, Trail is a special place of international sport and civic pride, of natural beauty and industry. You will find our award winning boutique hotel downtown in the heart of Trail's business district - your own personal oasis and a true home away from home. ... more   less 
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