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All 3 Trail hotels

BEST WESTERN PLUS Columbia River Hotel

3.5 of 5 Hotel   |   1001 Rossland Ave, Trail, British Columbia V1R 3N7, Canada
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75%
Ranked #1 of 3 hotels in Trail
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Ngosi Vancouver, Canada
  • Overview
  • Reviews (85)
  • Photos (111)
  • Amenities
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  • Room tips (16)
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85 people have reviewed this hotel

Traveler rating
    23
    39
    17
    6
    0
See reviews for
14
12
8
48
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Vancouver, Canada
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

This hotel looks average from the outside nothing spectacular but it looks inside like it was recently renovated. The room ( 2 queen beds) was surprisingly large and very clean. The beds are very comfy and the hotel was quiet. Breakfast balanced and was included like WiFi. Staff friendly and I would go back any time I visit Trail BC,... More

Was this review helpful? Yes
Calgary, Canada
Contributor
18 reviews 18 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

We recently stayed at this hotel and really feel that they charge way too much for what is offered. There are not a lot of hotel choices in Trail and this hotel takes advantage of that fact!! We had 2 adults and two almost 13 year old boys in our group. We were charged about $170.00 for a tiny room... More

Was this review helpful? Yes
BWCRHotelServiceTeam, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review

Hi, Thank you for completing the survey regarding your recent stay at our property. I'm sorry we didn't meet your expectations. We strive to go above and beyond what our guests are hoping for when staying with us. Our location does have it's own unique challenges and charms that come along with it. I am very please to see our... More

1 review
2 of 5 stars Reviewed 1 week ago

I recently stayed here (August 9/10) during my parent's 50th anniversay. Overall the hotel is clean and modern however on my second night I walked into my room and found it had not been cleaned nor did I have clean towels nor replacement of coffee and tea. Not impressed.

Was this review helpful? Yes
BWCRHotelServiceTeam, Public Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review

rose c, I am sorry to hear we did not exceed your expectations during your stay at our property. Upon review of your stay we noticed that there was a 'do not disturb' sign placed on your door. It is hotel policy that housekeeping not enter a guest room when a 'do not disturb' sign is placed outside the door.... More

Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed June 27, 2014

I had booked online and drove up and was taken aback at this less than stellar looking building. I was pleasantly surprised at the interior. A total refresh inside top to bottom. A little more money but includes a breakfast. Would stay again!

Was this review helpful? Yes
BWCRHotelServiceTeam, Public Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review

Hi, Thank you for completing the survey regarding your recent stay at our property. It's good to know that you were surprised by our interior. It is something that we are always investing in to make sure everyone is comfortable when staying with us. The same goes for our breakfast service, which only seems to get better with time. I... More

Vancouver, Canada
Top Contributor
64 reviews 64 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed June 24, 2014

As a corporate client, a stay there is cheaper than others', but still expensive for accommodations provided. The rooms were clean but the hallways smelled of cigarettes, booze and "other" smoke. Complimentary breakfast was average. Accessibility is the only major benefit that this hotel has going.

Was this review helpful? Yes
BWCRHotelServiceTeam, Public Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review

Hi, Thank you for completing the survey regarding your recent stay at our property. I sorry to hear you had issues with smoking at our hotel. We are a 100% non-smoking property, and we have staff available at the front desk 24 hours a day to deal with anyone who might violate those rules. For our breakfast, it's good to... More

Okanagan Falls, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 26, 2014

This is an extremely expensive hotel for the amenities and the size of the town it's in. You can travel 25 minutes up the road and stay in hotels that are literally 1/2 the price. I wasn't able to participate in the continental breakfast as I had an early meeting and the breakfast didn't start until 7. The rooms are... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWCRHotelServiceTeam, Public Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review

Hi, Thank you for completing the survey regarding your recent stay at our property. Your feedback on rates is appreciated. Our rates do adjust to the season, and also how busy we are. If you plan on staying often or are with a particular company or group we can talk about different rates. For our breakfast service, currently it runs... More

Grand Forks, Canada
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 19, 2014

Due to corporate policy, the concierge was not allowed to direct us towards any drinking establishments in town. Despite this, she was very helpful and accommodating. My ex-wife and I were checking in after a rather hasty trial separation and individual rooms near the hot tub were procured (by special request) without issue. The continental breakfast was very continental. And... More

Was this review helpful? Yes
BWCRHotelServiceTeam, Public Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review

Hi, Thank you for completing the survey regarding your recent stay at our property. It's nice to see that we were able to get your rooms in a spot near the hot tub. We do put a lot of care into maintaining it and it looks like that has paid off. Our included breakfast is something that is great for... More

1 review
4 of 5 stars Reviewed May 10, 2014

It was a good experience with best western hotel. Services and rewards card are excellent.I strongly recomend to experience this chain hotels and enjoy of their services and rewards.And you can have a good time with your family in there.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWCRHotelServiceTeam, Public Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review

Hi, Thank you for completing the survey regarding your recent stay at our property. I'm glad to see you're taking full advantage of the Best Western Rewards program. It's a nice way to get some free nights and other bonuses for sticking with Best Western. We always enjoy having families stay with us, and we look forward to you returning... More

Surrey, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 16, 2014

Over priced - underwhelmed, poor house keeping in general areas ( Elevator was dirty for 3 days) Bad room view (gravel roof and venting, beds too small for 2 people to sleep in. No channel listings no movie channels

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWCRHotelServiceTeam, Manager of Guest Services at BEST WESTERN PLUS Columbia River Hotel, responded to this review

Hi, Thank you for completing the survey regarding your recent stay at our property. Our housekeeping is something we take pride in and are always looking for feedback on any areas we can improve. As for our channel listing, we do keep a channel guide in our guest directory since our current provider has removed that functionality. We do also... More

Kamloops, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 1, 2014

The hotel staff were all very friendly and made my two month stay not only tolerable but actually enjoyable. After that length of time, the front desk personnel became almost like family. I would definitely recommend this hotel as the best in the area.

Was this review helpful? Yes 1
BWCRHotelServiceTeam, Manager of Guest Services at BEST WESTERN PLUS Columbia River Hotel, responded to this review

Hi, Thank you for completing the survey regarding your recent stay at our property. It was a pleasure for us to have you stay for such a long time. It really did feel like you were part of the family. I hope you get more work in Trail so we can enjoy your company again. We hope to see you... More

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Additional Information about BEST WESTERN PLUS Columbia River Hotel

Address: 1001 Rossland Ave, Trail, British Columbia V1R 3N7, Canada
Phone Number:
Location: Canada > British Columbia > Kootenay Rockies > Trail
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN PLUS Columbia River Hotel 3.5*
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Also Known As:
Best Western Trail
Trail Best Western
BEST WESTERN PLUS Columbia River Hotel Trail, British Columbia

111 photos of this hotel

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Room/suite (8)
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Hotel & grounds (6)
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Management photos: Courtesy of the property manager

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Hotel & grounds (11)
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Family/play areas (1)
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Pool/beach area (2)
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Dining (18)
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Room/suite (38)
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Business center/function rooms (2)
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Other (22)

Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Situated on the mighty Columbia River in the West Kootenay region of British Columbia, Trail is a special place of international sport and civic pride, of natural beauty and industry. You will find our award winning boutique hotel downtown in the heart of Trail's business district - your own personal oasis and a true home away from home. ... more   less 
Number of rooms
58

Questions & Answers

Questions? Get answers from BEST WESTERN PLUS Columbia River Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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