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All 3 Trail hotels

BEST WESTERN PLUS Columbia River Hotel

3.5 of 5 Hotel   |   1001 Rossland Ave, Trail, British Columbia V1R 3N7, Canada
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77%
Ranked #1 of 3 hotels in Trail
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 weeks ago
Bruce K
  • Reviews (82)
  • Photos (111)
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  • Room tips (15)
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82 people have reviewed this hotel

Traveler rating
    23
    38
    16
    5
    0
See reviews for
12
12
8
47
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 4 weeks ago

I had booked online and drove up and was taken aback at this less than stellar looking building. I was pleasantly surprised at the interior. A total refresh inside top to bottom. A little more money but includes a breakfast. Would stay again!

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Vancouver, Canada
Top Contributor
64 reviews 64 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

As a corporate client, a stay there is cheaper than others', but still expensive for accommodations provided. The rooms were clean but the hallways smelled of cigarettes, booze and "other" smoke. Complimentary breakfast was average. Accessibility is the only major benefit that this hotel has going.

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Okanagan Falls, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 26, 2014

This is an extremely expensive hotel for the amenities and the size of the town it's in. You can travel 25 minutes up the road and stay in hotels that are literally 1/2 the price. I wasn't able to participate in the continental breakfast as I had an early meeting and the breakfast didn't start until 7. The rooms are... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Grand Forks, Canada
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 19, 2014

Due to corporate policy, the concierge was not allowed to direct us towards any drinking establishments in town. Despite this, she was very helpful and accommodating. My ex-wife and I were checking in after a rather hasty trial separation and individual rooms near the hot tub were procured (by special request) without issue. The continental breakfast was very continental. And... More

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1 review
4 of 5 stars Reviewed May 10, 2014

It was a good experience with best western hotel. Services and rewards card are excellent.I strongly recomend to experience this chain hotels and enjoy of their services and rewards.And you can have a good time with your family in there.

Review collected in partnership with Best Western

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Surrey, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 16, 2014

Over priced - underwhelmed, poor house keeping in general areas ( Elevator was dirty for 3 days) Bad room view (gravel roof and venting, beds too small for 2 people to sleep in. No channel listings no movie channels

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWCRHotelServiceTeam, Manager of Guest Services at BEST WESTERN PLUS Columbia River Hotel, responded to this review

Hi, Thank you for completing the survey regarding your recent stay at our property. Our housekeeping is something we take pride in and are always looking for feedback on any areas we can improve. As for our channel listing, we do keep a channel guide in our guest directory since our current provider has removed that functionality. We do also... More

Kamloops, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 1, 2014

The hotel staff were all very friendly and made my two month stay not only tolerable but actually enjoyable. After that length of time, the front desk personnel became almost like family. I would definitely recommend this hotel as the best in the area.

Was this review helpful? Yes 1
BWCRHotelServiceTeam, Manager of Guest Services at BEST WESTERN PLUS Columbia River Hotel, responded to this review

Hi, Thank you for completing the survey regarding your recent stay at our property. It was a pleasure for us to have you stay for such a long time. It really did feel like you were part of the family. I hope you get more work in Trail so we can enjoy your company again. We hope to see you... More

Kamloops, Canada
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 22, 2014

Some people complain about the price. But you do get what you pay for. I was saddened to see that the restaurant inside the hotel is no longer an actual restaurant. I only seen it open/used for breakfast for the guests. But the bar/grill that has outside access is still operating, and the liquor store is still there. The liquor... More

Was this review helpful? Yes 1
BWCRHotelServiceTeam, Manager of Guest Services at BEST WESTERN PLUS Columbia River Hotel, responded to this review

Hi, Thank you for completing the survey regarding your recent stay at our property. We have had changes to our lounge/restaurant since we started including our breakfast service with all of our rooms. We have had to change to adapt to Trail and the guests we have staying with us. Foxy's lounge is open 6 nights a week, and you'll... More

Vancouver, B.C.
Top Contributor
54 reviews 54 reviews
54 hotel reviews
201 helpful votes 201 helpful votes
4 of 5 stars Reviewed March 13, 2014

We stayed at the Trail Best Western for 3 nights while on a ski trip to the Red Mountain resort ($160/night). The hotel is located at the bottom of the hill on the road (Rossland Ave) into town from Rossland or Cranbrook. It was an easy walk to the restaurants and stores of the downtown core, and a short 15... More

Was this review helpful? Yes 1
BWCRHotelServiceTeam, Manager of Guest Services at BEST WESTERN PLUS Columbia River Hotel, responded to this review

Hi, Thank you for your comments regarding your recent stay at our property. We are very fortunate to be located in the heart of Trail, and it seems like you took full advantage of it. The comfort of our rooms is something we are always thinking about, and it looks like you enjoyed the new chairs, mini-fridge and granite counters.... More

Edmonton, Canada
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 11, 2014

I stayed for two nights during one of my recent business trips to Trail, BC. Good hotel in this small town with great dining facilities. They need to improve their Breakfast service - It was below my expectations. Rooms - Good, neat and clean. Overall I'd give 7 points out of 10.

Was this review helpful? Yes
BWCRHotelServiceTeam, Manager of Guest Services at BEST WESTERN PLUS Columbia River Hotel, responded to this review

Hi, I'm happy to see you enjoyed your room. I would like to let you know that we have recently made some changes to our breakfast service and added new options to our breakfast service that I hope you can enjoy if you return to Trail. Our housekeeping is something we take pride in and I'm glad they were able... More

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Additional Information about BEST WESTERN PLUS Columbia River Hotel

Address: 1001 Rossland Ave, Trail, British Columbia V1R 3N7, Canada
Phone Number:
Location: Canada > British Columbia > Kootenay Rockies > Trail
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN PLUS Columbia River Hotel 3.5*
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Also Known As:
Best Western Trail
Trail Best Western
BEST WESTERN PLUS Columbia River Hotel Trail, British Columbia

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Situated on the mighty Columbia River in the West Kootenay region of British Columbia, Trail is a special place of international sport and civic pride, of natural beauty and industry. You will find our award winning boutique hotel downtown in the heart of Trail's business district - your own personal oasis and a true home away from home. ... more   less 
Number of rooms
58

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