Our room was very clean, beds were comfortable. The four beds in the room was big enough to accomidate my family of six. Will definatley be back for another visit. We also ate breakfast at the Sarak restaurant which was very good and filling.
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The staff are pleasant and helpful but the hotel is quite dirty. The towels have a ton of stains on them and I had to ask for new pillow cases because they were definitely not clean. The shower barely ran and we asked them to look at it but they either did not come look at it the next day...
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Dear CharCharBinks,
Thank you for your review regarding our hotel, Premier Mountain Lodge & Suites. I apologize that your stay was not a pleasant one. We have received all new towels and bedding at the beginning of the year and are in process of distributing them to all of the rooms. We are in a transition of remodeling all our...
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Stopped here on the way to Vancouver. Every hotel was sold out in Valemount except this one so reluctantly booked. Wasn't expecting much but it was worse. I felt almost dirty sleeping on the sheets, they were old and had an odd smell. the Restaurant was awful, should have ate fast food rather than paying the $40+ for 2 people....
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Dear sk-TDH,
Thank you for your review regarding our hotel, Premier Mountain Lodge and Suites. We apologize that your stay was not a pleasant one. We have changed our staffing as of October 2011 and assure you that we have brand new sheets and very thorough housekeepers. The restaurant does have new cooks and new staff that are working together...
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Staying at this motel was a great experience for me. I am a railway buff, so I took at trip on Via Rail Canada, and stopped over night in Valemount. This is a whistle stop for Via Rail, so there is no depot. By prearrangement I called the motel and the owner sent a driver to pick me up--at the...
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Dear Goodman1117,
Thank you for your positive review regarding our hotel, Premier Mountain Lodge & Suites. I am very happy to hear that your stay and experience with our hotel was a pleasant one. We are always here to help better our guests stay. It was a very nice thing our owner had done with the sending of a driver...
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This motel sounded great in the BC approved accommodations guide, but we were very disappointed. The room we had was very old, outdated,furniture was ratty,bedding was old and wrinkled,linoleum was torn,plunger in sink did not work,hot water dripped constantly. Two buses arrived late-noisy people running all over the place. Things quietened down about midnight then at 4:30 buses started engines...
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Dear Marieclaire455,
Thank you for your review regarding our hotel, Premier Mountain Lodge & Suites. We apologize your stay was not as pleasant as it should have been in September 2011. We have since hired on new staff who are working hard to make improvements, upgrades and the fixing of other maintenance issues. Our new housekeepers are more thorough with...
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I booked this motel simply as it was the only one available on the website I use for my reservations. I had no time to look for something else and no other choice. It is a motel with a very large courtyard and plenty of armchairs and small tables to relax looking at the mountains. Unfortunately these armchairs, the carpets...
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Dear ItalyMar,
Thank you for your review regarding our hotel, Premier Mountain Lodge & Suites. I am sorry to read that your stay at our hotel was not as pleasant as it could have been. I’m happy to hear that the owner upgraded you to the Jacuzzi Suite to better your stay. Unfortunately we do monthly closers to our pool...
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This place is terrible! It is old. The rooms smell funny and do not appear to be clean. The tub was not clean! The sheets and mattress pads don't fit properly. The water temperature in the shower fluctuates all the time. The service in the restaurant was bad and the food made my wife sick.
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Dear Robcarstensen,
Thank you for your review regarding our hotel, Premier Mountain Lodge & Suites. We apologize that your stay in July 2011 was an unpleasant one. We have made a few changes since then and invite guests that if they have any problems during their stay, to please come to the front desk and we can work together in...
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Unsafe ground floor window that would not close - different room had a deadbolt that locked a teenager inside the room -third different room had bugs in it. Took half an hour to check in because they do not have a computer reservation system.
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Dear Dukie737,
Thank you for your review regarding our hotel, Premier Mountain Lodge & Suites. Since your stay with us in July 2011, we have hired on new staff. Our maintenance is kept very busy with renovations and upgrades. Our housekeepers are thorough and strive to do their best. Our front desk staff is working together in ensuring our check-ins...
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There really isn't much going on in Valemount! We stayed at this motel en route to Vancouver, and really it's just about okay! The staff at recertion are helpful but don't really know what they are doing! Our room was okay. The beds were clean, but I definitely didn't trust the carpet! In general, the motel is old, not very...
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Dear Zaranna,
Thank you for your review regarding our hotel, Premier Mountain Lodge & Suites. There are many activities in and around our small mountain town to experience. Since July 2011 we have hired on new staff, which with time have learned to work together as a team to better our guests stay. We are always doing renovations and our...
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I travel all over BC and Alta, and in keeping my costs down, I seek the most comfort, for the best price, and Premier fit the bill perfect. I found the staff very helpful, and kind, as I was kinda stuck for three days there, and got to know them. The hot tub was a bonus..., and the resturaunt made...
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Dear Pilots_11,
Thank you for your kind review regarding our hotel, Premier Mountain Lodge and Suites. I am happy to hear that our staff was helpful and kind as so they should be. I like how you mentioned the 70’s feel, which fits in with our small town mountain setting. We always welcome you back and hope you have an...
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