Checked in late afternoon and went to the Casino, arrived back at hotel at 11pm. The beds were terrible...really hard. Considered sleeping on the floor, but the carpet was stained. Complained but the manager couldn't be found anywhere. We were offered a $10.00 reduction for the room. They ran out of most breakfast items, only one 2 slice toaster for... more

What a dump! The rooms are VERY small. The end of the bed almost touches the TV stand. The A/C units DO NOT keep the rooms cool, and they are noisy. There are no personal soap / shampoo in the bathrooms... you get to use the 'bulk stuff'... YUK. They offer a 'breakfast'... haha!! what a joke! There is a... more

We were looking for a quiet place to spend a night in Brockville. After driving all day we found the Best Western White House Motel. The receptionist was super friendly and helpful in trying to find us a quiet room. Our room had a king size bed, was cosy ,clean and quiet. The have a continental breakfast included in the... more

The room was clean and the bed was reasonably comfortable, but nevertheless I didn't see the reason for charging $129 for an average motel room. We should have done some more research before we picked this one. more

Tried to look for a place at 11:00pm on a saturday , droves all the way out of the way to a Best Western, you have to know that it is really out of the way , I usually favor that Banner. A room with 2 doubles that was scary, the mattress were scrap, the decor out of the 70,... more

We needed a place to stay for a last-minute trip to scuba dive the St. Lawrence River; hotels close to where we needed to be were all booked. The Best Western in Brockville was a 25 minute drive from the dock, had a good internet special rate, in-room internet connections, and a continental breakfast. When we arrived at the hotel,... more

I paid $10 extra to have a handicapped accessible room, as I was travelling with my 93 year old mother, but the bathroom was definitely not handicapped friendly. The one grab bar by the toilet was not well positioned. The walk in shower could be entered with a wheelchair, but there were no grab bars and no seat and no... more

Stayed in 42 Best Westerns in 2007 and this one does not meet the usual standards that BW offers. Rooms very very small, not very clean (carpet, floor) , The lobby is beautiful so quite a let down when you enter rooms. Staff very polite and helpful. Now going to Brockville on April 4,5/08 but have picked another chain. Too... more

I booked this motel through the Best Western reservation service months before our one night visit to Brockville, Ontario. I confirmed my reservation just days before our arrival. Though pricey for a simple motel room at $100CAN, I was very disappointed to find upon arrival that they wanted to charge an additional $20 for our two boys in our 2... more