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Holiday Inn Express Hotel & Suites Chatham South

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575 Richmond Street, Chatham, Ontario N7M 1R2, Canada
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Chatham South
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150 Reviews from our TripAdvisor Community

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Traveler rating
    74
    58
    10
    5
    3
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58
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (150)
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    (50)
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There are newer reviews for Holiday Inn Express Hotel & Suites Chatham South
See the most recent reviews
Waterloo, Canada
1 review
4 of 5 stars Reviewed August 6, 2013

In an area where not a lot nice hotels are located the Holiday Inn Express makes the choice easy to make. A one night stay here on business was a great experience, beds were comfy, rooms were clean, new and modern. The bathroom had extra towels and face clothes. The breakfast was very good for a continental. The only negative... More 

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Toronto, Canada
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 20, 2013

We are just back from Chatham, and I had to take the time to thank the Manager of this hotel for customer service that went above and beyond. We were in town for a baseball tournament that was cancelled due to severe storms that made fields unusable. We had a 2 night contract, and yet the manager did not charge... More 

Was this review helpful? Yes 1
Ontario, Canada
Level Contributor
49 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
4 of 5 stars Reviewed July 17, 2013

We stayed at this property at the beginning of June for a wedding. We received a special group rate, and booking was a breeze. I called 2 days prior to request an abnormally early check-in. I explained that we would be driving 6+ hrs to get there that morning, and we would need to leave for the ceremony no later... More 

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Toronto, Canada
Level Contributor
120 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed July 15, 2013

Was here for a conference. No complaints at all. My room was clean, the staff were friendly, the lobby was quite nice, the breakfast was good, and the hotel's proximity to the convention centre (it's a 45 second walk away) was convenient. All in all, a good place to host a convention if you're in the Chatham-Kent area.

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1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 14, 2013 via mobile

I stayed at the hotel for almost two weeks for business, so I have plenty of nights with this hotel to evaluate it fairly. The Internet is terribly slow, I feel like I am in a third world country. I also have to reconnect to it every time I set my device down for more than two minutes, very annoying.... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chatham South, responded to this review

Dear megillet, Thank you for taking the time to express your thoughts and concerns. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel around. It sounds like we fell below your expectations, and I apologize you were not satisfied with the breakfast served during your stay. I have taken... More 

Winnipeg, Canada
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 11, 2013

The staff are good, the ladies for breakfast care but really, the rooms are average. The hotel is a little too busy which is good for them, but when I'm a gold elite member and can't get a late check out .... that was a little puzzling. I had other bookings but cancelled. Having been there 3 weeks in 2012,... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chatham South, responded to this review

Dear daTurbinator, Thank you for your feedback and for being an IHG Rewards Club Gold Elite. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance... More 

Toronto, Canada
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 24, 2013

Stayed at the Holiday Inn Express in Chatham for business for a few days and it was a very a comfortable stay. The hotel is fairly new and the rooms were clean. I normally don't sleep very well the first night at a hotel but the bed and pillows were very comfortable here and I was able to get some... More 

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2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 17, 2013

We recently stayed at the Holiday Inn in Chatham during a weekend for a minor ball tournament. The staff was very friendly and accommodating. They had the kitchen staff start breakfast service 1 hour earlier to accommodate our very early morning game. The beds were so comfortable. We had a suite and really enjoyed having the extra space with the... More 

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Oakville, Canada
Level Contributor
97 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed May 26, 2013

Very fast checkin, lots of free parking, huge, well appointed rooms with excellent beds. Rooms have a flat screen TV and there is free wifi in the rooms and a great buffet style breakfast! Very well organized Hotel with a big salt water pool and a very nice fitness center.

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Ajax, Ontario, Canada
Level Contributor
87 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed May 23, 2013

When I arrived on the first night of a business trip, I was told that my room had been upgraded since a large family group was expected in and they wanted to make sure I was quiet and comfortable. Although the group was very amicable, the extra consideration was much appreciated.

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