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Holiday Inn Express Hotel & Suites Chatham South

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575 Richmond Street, Chatham, Ontario N7M 1R2, Canada
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Chatham South
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148 Reviews from our TripAdvisor Community

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Traveler rating
    73
    57
    10
    5
    3
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46
20
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58
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
  • All months
    (148)
  • Mar-May only
    (50)
  • Jun-Aug only
    (39)
  • Sep-Nov only
    (35)
  • Dec-Feb only
    (24)
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Markham, Canada
Level Contributor
56 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 1 week ago

Travelling from Markham to Chatham for a family emergency. Emergencies aren't planned so called to book our hotel room only to be told "no vacancy". So disappointed. Called a hotel,down the street but really didn't want to stay there as the rooms have a musty smell which affects my allergies. I was told by Rhonda a front desk staff to... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 2 weeks ago

When I originally booked they only had 2 rooms left according to lady on the phone, she took the time to find out my needs and gave me an option for which floor I wanted. Once I got to the hotel with friends and family we just happened to ask if a suite was available and to our luck there... More 

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Toronto
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I've stayed at the Holiday Inn in Chatham numerous times in the past and my experiences have generally been good, and I even wrote a good review a few years ago. Unfortunately, my latest visit was not so great. After checking-in and going to my room, I had a stranger walk in! He had been given keys to the same... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chatham South, responded to this review

Dear Doug_Dorsey, Thank you for writing a review about your stay with us. We regret that your most recent visit did not live up to your expectations. We would also like to apologize for the issues you had regarding the first room you were given. In spite of these, we are glad that you were given an upgrade to a... More 

Whitby, Canada
Level Contributor
75 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed July 24, 2015

Stayed recently and was impressed with my stay. Hotel was clean, staff was courteous and very helpful. Good sized salt water pool. Complimentary breakfast was not bad and was well stocked. Was there in the morning and was very busy but the staff did an excellent job keeping everything stocked. Overall I found this hotel to be of higher standard... More 

Was this review helpful? Yes 1
Level Contributor
10 reviews
5 of 5 stars Reviewed July 10, 2015

Recently, I had an emergency trip for a family illness near Chatham. I needed a room for 2 nights for 1 person one night and 3 people the next night. There was a baseball tournament going on and they where staying a this hotel. I was able to get a room for the one night but nothing was available for... More 

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Cliff Q, General Manager at Holiday Inn Express Hotel & Suites Chatham South, responded to this review

Dear Linda L, Thank you very much for the kind review and the five star rating. We were happy to assist you during your time of need. We hope that all ended up OK in regards to the reason you had to come into our City. I will share your comments with our team to thank them for their compassion... More 

Kitchener
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 12, 2015

I value the comfy bed more than anything, maybe we should purchase the same for home. didn't ask for upgrade, will try next time after seeing another review, maybe suite air conditioner not as loud as the one in my room.

Was this review helpful? Yes
Cliff Q, General Manager at Holiday Inn Express Hotel & Suites Chatham South, responded to this review

Dear Yazhen X, Thanks for taking the time to write out a review on our property. We appreciate the kind words and the four star rating. In regards to the mattresses you can purchase them through us. so i you remain interested please inquire at the desk when you return to the hotel next time and they can give you... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 10, 2015

Checked in sunday for a week front desk was just awesome free upgrade to a suite hotel is great. Rooms are big and laid out perfectly. In door pool salt water great place to stay in Chatham ont. Everything is close to the hotel and the lady at the front desk gave me map of the area with things to... More 

Was this review helpful? Yes
Cliff Q, General Manager at Holiday Inn Express Hotel & Suites Chatham South, responded to this review

Dear Chris G, Thank you very much for the great review and the five star rating. I am glad you were able to experience one of our suites, they really do give you that extra room that is nice when you are staying longer than a day. I will make sure your comments are posted for all our employees to... More 

Bloomington, Indiana
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 29, 2015

Everything about the hotel, in Bloomington, where I stayed for two weeks is perfect. The atmosphere is quiet and inviting, the receptionists are amiable, the kitchen staffs are radiant, cheerful and give perfect breakfast while transport service is quite adequate and timely. Rooms are cleaned everyday and every need is promptly attended to.

Was this review helpful? Yes 1
Cliff Q, General Manager at Holiday Inn Express Hotel & Suites Chatham South, responded to this review

Dear duyem2001, Thank you for taking some time to write out a review on Tripadvisor, they mean as much to the hotels as they do the travelling public. It appears that your comment has been linked to my hotel in Chatham Ontario Canada inadvertently. I mention this to you as I am sure that the hotel would like to hear... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 28, 2015

The service was really good I recommend you to go to this place. The room was good, and there food was also good to. rhe bathrooms where good and clean just the way I like I think. The beds where soft

Was this review helpful? Yes 1
Cliff Q, General Manager at Holiday Inn Express Hotel & Suites Chatham South, responded to this review

Dear Tasha J, Wow thanks for the great review and the five star rating. It pleases us greatly to know that we were able to meet and hopefully exceeded your expectations throughout your stay. I will make sure that your comments are posted for our employees to read. We appreciate your business and we look forward to returning to our... More 

Key Largo, Florida
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 26, 2015

Extremely friendly and helpful staff. Well appointed guest rooms. Nice variety at breakfast. This is a fairly new facility with ample parking and fairly close to downtown and major thoroufares. I will return.

Was this review helpful? Yes 1
Cliff Q, General Manager at Holiday Inn Express Hotel & Suites Chatham South, responded to this review

Dear Bob F, Thanks for the great review on our hotel. We appreciate the kind words and the four star rating. We will get your comments posted for all our employees to read as well. Thank you for your business and its great to see that even though you are from a far distance away, you are looking to return... More 

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