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Holiday Inn Express Hotel & Suites Chatham South

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575 Richmond Street, Chatham, Ontario N7M 1R2, Canada
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Holiday Inn Express Hotel & Suites Chatham South
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Holiday Inn Express Hotel & Suites Chatham South
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140 reviews from our community

Traveler rating
    68
    55
    10
    5
    2
See reviews for
42
20
7
54
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
  • All months
    (140)
  • Mar-May only
    (49)
  • Jun-Aug only
    (32)
  • Sep-Nov only
    (35)
  • Dec-Feb only
    (24)
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1 review
5 of 5 stars Reviewed yesterday NEW

The service was really good I recommend you to go to this place. The room was good, and there food was also good to. rhe bathrooms where good and clean just the way I like I think. The beds where soft

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Key Largo, Florida
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Extremely friendly and helpful staff. Well appointed guest rooms. Nice variety at breakfast. This is a fairly new facility with ample parking and fairly close to downtown and major thoroufares. I will return.

Was this review helpful? Yes
Toronto, Ontario, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We were in Chatham for a family wedding with 8 of us in two adjoining rooms at the Holiday Inn. We experienced great service. happy people at the desk, a refreshing dip in the pool, and a hearty breakfast. over all a very positive experience

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Hamilton, Canada
1 review
4 of 5 stars Reviewed 6 days ago NEW

We were here for a family funeral. To our surprise they have bereavement rates here at this hotel. We did not have to ask, it was immediately offered. We booked last minute and the staff were excellent with accommodating us. Staff at check-in and during our stay were kind and courteous. Free wifi in the rooms and a free hot... More 

Was this review helpful? Yes
Cliff Q, General Manager at Holiday Inn Express Hotel & Suites Chatham South, responded to this review

Dear radz39, Thanks for the great review, we really appreciate all the kind words about our hotel and employees as well as the four star rating. We are truly sorry for the reason you were visiting us and we were happy to pass on a special rate for you, it really is the least we can do. We appreciate your... More 

Toronto, Canada
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I travel a lot for work and the Holiday Inn express line are usually reliably nice places to stay and this one does not disappoint. The rooms are spotless, the free breakfast has tons of choice, the staff are friendly and there's free Wi-Fi in the rooms. The hotel is convenient for the highway but not located in the city... More 

Was this review helpful? Yes
Cliff Q, General Manager at Holiday Inn Express Hotel & Suites Chatham South, responded to this review

Dear tkemp111, Thank you for very kind words and the five star rating for our hotel. We appreciate you providing a review of our facility and I will ensure your notes are posted for our employees to read. We appreciate your business and we hope to see you again in the future when you are travelling through Chatham Kent. Yours... More 

Mississauga
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Had the pleasure of staying at the holiday inn express in Chatham for the May long weekend. The staff were wonderful.... friendly, accomodating, helpful and warm. The updated abd stylish room was equal to rooms at much higher priced hotels. Lucked out in having the saltwater pool to ourselves for weekend which was a bonus. They even gave us an... More 

Was this review helpful? Yes 1
Cliff Q, General Manager at Holiday Inn Express Hotel & Suites Chatham South, responded to this review

Dear Ketzstar, Thank you for taking the time to provide some great feedback on our hotel. We appreciate the five star rating and the kind words about our hotel and employees. I will ensure that your comments are posted for all the employees to read. We are happy that you had the pool to yourself but it is not something... More 

Senior Contributor
30 reviews 30 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The reservation on the phone was positive. The reception of the hotel is all new, very welcoming, the receptionist was very friendly. The hotel is completely renovated, my room was very clean, bathroom was huge and very modern. I read some of the reviews: I did not have any issues with trains or cleanliness of the room. The breakfast was... More 

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Cliff Q, General Manager at Holiday Inn Express Hotel & Suites Chatham South, responded to this review

Dear Panos S, Thanks for the detailed review of our property and employees. We appreciate the five star rating and kind words about our hotel and employees. Its great to see when our customers refer to us as newly renovated, we are five years young this September and we have worked diligently at keeping the areas well maintained and clean... More 

Markham, Canada
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had always stayed at a competitor who unfortunately seems to be going down hill. Chanced staying at Holiday Inn and don't regret it. Clean, modern, welcoming. The rooms are comfortable and clean. Dining room for breakfast offered an abundance of hot and cold choices, all tasty and fresh. Family illness will have us coming back to Chatham often....Holiday Inn... More 

Was this review helpful? Yes 1
Cliff Q, General Manager at Holiday Inn Express Hotel & Suites Chatham South, responded to this review

Dear Cynthia H, Thank you very much for your written recommendation of our hotel. We appreciate the kind words and the five star rating. it is unfortunate for your reason to have to visit our City and rest assured that if there is anything we can do to assist you during your stays please feel free to ask and we... More 

Vienna, Virginia
Top Contributor
60 reviews 60 reviews
55 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 3 weeks ago

You are greeted by a spacious, bright lobby, modern appointments, and a friendly staff. The breakfast room is large with quality looking tables and a couple of sofas. The food did not match this. It was OK, at best, when compared with other breakfasts in similar hotel chains (including HI Express). Workout room aerobic machines looked in good condition (didn't... More 

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Cliff Q, General Manager at Holiday Inn Express Hotel & Suites Chatham South, responded to this review

Dear voyager075, Thank you for taking some time to provide us some feedback on our hotel. I apologize for the areas that we seemed to fall short of your expectations. I will ensure our Breakfast team is aware of your comments. In regards to the coffee maker, we are adding some additional outlets into our guestrooms for our guests to... More 

maritimes
Senior Contributor
45 reviews 45 reviews
36 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Well....it started out not so good as the first room we were given was obviously not vacuumed....the pull out couch had crumbs all over it as well as the carpet in front of it and the ottomans ....I immediately called the front desk and she said she come right down and she would change our room. She was a lovely... More 

Was this review helpful? Yes 1
Cliff Q, General Manager at Holiday Inn Express Hotel & Suites Chatham South, responded to this review

Dear Sunlover 86, First off please allow me to apologize for the incident in your first room, we have no excuses for that, it was simply an oversight that should not have happened. We do try and ensure that our employees know that they are empowered to make things right when we don;t get it right the first time and... More 

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