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Comfort Inn

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1100 Richmond St., Chatham, Ontario N7M 5J5, Canada
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Comfort Inn
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Comfort Inn
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72 reviews from our community

Traveler rating
    31
    21
    11
    5
    4
See reviews for
15
14
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24
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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    (22)
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Contributor
13 reviews 13 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 1, 2015 via mobile

Just finished a two night stay. Staff were very friendly, welcoming and accommodating. Rooms were clean and didn't smell any smoke as some other reviews indicated. This is a budget hotel, and just what I needed while in town on business.

Was this review helpful? Yes 1
Sheila B, Guest Services at Comfort Inn, responded to this review

Thank you, Can-Bear, for providing your feedback! We are happy to hear your recent stay with us was an enjoyable experience, and you were taken care of by our staff. We always aim to maintain a high standard of services for our guests, and hope to welcome you back to our hotel in the near future. More 

London, Ontario
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed January 28, 2015

I stayed here for one night arriving late in the evening, and leaving early the next AM in January. It was a fine stop. Nothing fancy but was all I needed. I would likely not come with my wife or stay for a longer period, but it was fine for what I needed. Breakfast was fine with bagles, waffles, hard... More 

Was this review helpful? Yes
Sheila B, Guest Services at Comfort Inn, responded to this review

Thank you for providing us with your sincere feedback. We're happy to have had you as a guest during your brief visit to our hotel. We have many guests who stay with us for business, like yourself. We always try to anticipate their needs by offering amenities like our continental breakfast, high speed Wi-Fi, and a location that is close... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 8, 2015

Breakfast area small and selection was limited. Hall to room noise was disruptive. Free cookies were a nice touch as we're the two types of pillows. Staff was helpful. TV Guide was a pain. Overall except breakfast it average.

Was this review helpful? Yes
Sheila B, Guest Services at Comfort Inn, responded to this review

Thank you, Jonathan, for taking the time to review our hotel. Comments like yours help us identify where we are exceeding expectations, and where we can improve. We're sorry to hear you had some noise issues during your stay, and the breakfast was not to your satisfaction. In the near future, we are looking forward to offering our guests a... More 

burlington
Senior Contributor
43 reviews 43 reviews
38 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed November 16, 2014

Hotel is a bit dated. Furniture outdated, carpets a little dirty and very worn. Bathroom was clean , breakfast ,well i have had better. This is a property that for the money is okay and i wouldn't want to spend more than one evening at. TIM HORTON S located across the street. ARBYS across the parking lot. KELSEYS down the... More 

Was this review helpful? Yes
Ted J, Manager at Comfort Inn, responded to this review

Good Afternoon M13638 Thank you for staying with us and for taking the time to write a comment. Being a Senior Contributor I truly appreciate the feed back. I must agree, our staff is very friendly and helpful. While some might consider us dated our staff does their best to keep the hotel clean and tidy. We are also to... More 

Kitchener, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 9, 2014

for the price you pay ,,its not updated but outdated and old looking ,and very musty and outdated bathrooms not clean , very smelly smoke rooms, even with conditioner on ,,, ,,breakfast not impressive ,,,

Was this review helpful? Yes 2
Ted J, Manager at Comfort Inn, responded to this review

Thank you arvt-63 for staying with us and for taking the time to write a comment. We are a 100% non-smoking hotel. Unfortunately sometimes guests smoke outside their rooms near the A/C units and the smell comes into the hotel that way. I realize that it’s too late to make a difference to your stay but we are scheduled to... More 

North Bay, Canada
1 review
2 of 5 stars Reviewed September 21, 2014

We stayed at Comfort inn in Chatham. We were told how nice it was and friendly, clean. Well no, no and no. We were greeted by a middle aged person she had short dark hair, was t very friendly. Then when we went to our room, the room stunk of mustiness, the tv, desk lamp shade and headboards appear to... More 

Was this review helpful? Yes
Ted J, Manager at Comfort Inn, responded to this review

Good Afternoon Kailie C I was very disappointed to read of your unsatisfactory visit at our hotel and for this I apologize. Our housekeeping team works diligently to keep the rooms clean and tidy but unfortunately we did not meet your expectations. I can assure you this is the exception rather than the rule. I can also assure you we... More 

Cobourg, Canada
Contributor
15 reviews 15 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 1, 2014 via mobile

Had a nice clean room, fairly quiet seeing there was a ball tournament. Fairly central to everything. No pool :(. Nice BBQ area and the breakfast was ok .... Great service though, very friendly and accommodating ! Thx Nicole for All your help ....

Was this review helpful? Yes
Ted J, General Manager at Comfort Inn, responded to this review

Hi 34Jerry Thank you for your patronage and your comments. Our hotel was recently awarded a Gold Award by Choice Hotels and Nicole’s contribution is a big part of our success. We hope to see you again soon. More 

Windsor
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed August 30, 2014

The room looked like it was decorated back in 1970, but that was the worst I could say about this place. The breakfast was sparse but adequate, bed fairly comfortable and decent water pressure. Staff were all pleasant and knowledgable.

Was this review helpful? Yes
Ted J, General Manager at Comfort Inn, responded to this review

Steve-n-Max Thank you for staying with us and for taking the time to write a comment. We do anticipate a renovation to the property in the not too distant future; otherwise I’m happy to read that you enjoyed your stay at our hotel. We are very fortunate to have an excellent team here. We truly appreciate your patronage. More 

1 review
5 of 5 stars Reviewed August 11, 2014

The front desk attendant on the evening of July 3, 2014 was outstanding. She ensured I was able to hook up my internet and ended up asking me to bring my laptop to the front desk to hookup. Phenomenal

Was this review helpful? Yes
Ted J, General Manager at Comfort Inn, responded to this review

Hi Rob Thank you for staying with us and for taking the time to write a comment. I’m so happy to read that you enjoyed your stay at our hotel. We are very fortunate to have an excellent team here. Hope to see you again. More 

Mississauga, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 28, 2014

Stayed here a month ago , the front lady couldn't more helpful and friendly .. I got lost she was patient with directions , I made reservations in the wrong comforter inn , she figure out which one and cancel it . The room was clean , Tim Horton was across the street . Yes I'd go back !

Was this review helpful? Yes
Ted J, Manager at Comfort Inn, responded to this review

FineWineDiva Thank you very much for your kind words regarding our staff and for staying with us. We look forward to your return to Chatham. More 

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