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Comfort Inn

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1100 Richmond St., Chatham, Ontario N7M 5J5, Canada
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Comfort Inn
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84 Reviews from our TripAdvisor Community

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Traveler rating
    34
    26
    14
    5
    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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Helsingborg, Sweden
Level Contributor
66 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very nice staff, free good breakfast and conveniently located for us while traveling from Chicago to Toronto by car. A little noisy due to the neighbor´s AC, but not really bad. Located next to some restaurants and also a gas station.

Was this review helpful? Yes
Sheila B, Guest Services at Comfort Inn, responded to this review

Dear Magnus J, Thank you for your review! We're sorry to hear about the noise from your neighbour's A/C unit that you experienced. Some units tend to be noisier than others, and we apologize for the disruption of sleep you had. We are glad to see, however, that our location and amenities suited your needs. You hope you will come... More 

Owen Sound, Ontario
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

With easy access to the 401 and a Esso across the road the location for a driver is nice. This hotel was just what I needed. It was very quiet, the staff was friendly, and was well maintained. There's no elevator, but it's only two floors. The patio door was convenient. I'd recommend it as a hotel without frills.

Was this review helpful? Yes
Sheila B, Guest Services at Comfort Inn, responded to this review

Dear Todd H, We are so happy to have suited your needs during your stay at our hotel. We are very close to the 401 highway, as well as to a few places to eat. If you are every passing through Chatham-Kent, and need a place to stay, we hope you will stop in again. Thank you for choosing the... More 

Ladysmith, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

After a negative experience on arrival in Ontario at the Comfort Inn Toronto Airport, staying the next night at the Comfort Inn Chatham was 100% better. When we booked we were told there was no elevator and asked if that would pose a problem if the room was on the second floor. When we arrived we were greeted with professionalism... More 

Was this review helpful? Yes
Sheila B, Guest Services at Comfort Inn, responded to this review

Dear rc1865, Thank you for your response! It is wonderful to see you received such great service at our hotel. Guest services is one of the most important aspects to help provide our guests with a welcoming atmosphere, so we apologize for the negative experience you received at your previous hotel before coming to Chatham. We would also like to... More 

Toronto, Canada
Level Contributor
161 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed June 30, 2015

I stay in a lot of Comfort Inns and this is one of the nicest kept, everything is clean and functional, it shows they are clearly on top of things. Roses especially for the lady in charge of the breakfast. It's a small immaculate area and she does a great job of making sure everybody is enjoying their breakfast. Every... More 

Was this review helpful? Yes
Sheila B, Guest Services at Comfort Inn, responded to this review

Dear raggarbill, Thank you for your comments, and for sharing what a great experience you had at our Chatham Comfort Inn! Our breakfast attendants are always moving on their feet to make sure food items are well stocked, so I have made sure to pass on your appreciative comments to them. They work hard, and too often don't receive recognition... More 

1 review
1 of 5 stars Reviewed June 24, 2015

This place is a last choice in my opinion when Retro Suites or Holiday Inn are full. We stayed in what was supposed to be a "smoke free" room but when I came home I had to wash everything that I brought into the room because the smell of stale smoke was sickening. This hotel is tired and needs renovations... More 

Was this review helpful? Yes
Sheila B, Guest Services at Comfort Inn, responded to this review

Dear Jjaboni, We are sincerely sorry you had such a poor experience during your stay, but we appreciate you bringing to our attention the issues you had. All hotels from time to time need to upgrade their decor, and ownership is in the process of addressing this issue. Thank you for your suggestions of improvement, and we hope you will... More 

Windsor, Canada
Level Contributor
4 reviews
5 of 5 stars Reviewed June 21, 2015

Enjoyed having the patio doors on ground floor. For the things we had to bring in for our sons wedding in Chatham, we live close to Chatham enjoyed the convenience not running the miles back and forth. So many things to do before wedding so booked here. Staff were very polite on calling the hotel to book our rooms. Asking... More 

Was this review helpful? Yes
Sheila B, Guest Services at Comfort Inn, responded to this review

Dear Guest, Thank you for your complimentary review of your visit with us! Many of our guests enjoy the quick, and easy convenience of our ground floor patio rooms. If there is anything we can ever do during your stay that would help improve it, please do not be afraid to let us know. We always try to help our... More 

Quebec City, Canada
Level Contributor
238 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 236 helpful votes
5 of 5 stars Reviewed June 20, 2015

We go to this hotel every year but we are always very pleased. We noticed something new this year and it was the Keurig coffee machine in the room. It was a such a nice touch. I had a longing for a coffee and I thought I would have to go out for that but no, the best coffee was... More 

Was this review helpful? Yes
Sheila B, Guest Services at Comfort Inn, responded to this review

Dear Guest, Thank you for your delightful review, and recommendation of our hotel! We are proud to see that we were able to exceed your expectations, and we look forward to welcoming you back on your next trip to Chatham. More 

Toronto, Canada
Level Contributor
154 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
4 of 5 stars Reviewed May 22, 2015

We chose to stay at Chatham since it was only an hours' drive away from Point Pelee National Park and quite close to Hwy401. All in all, good value for money. Reception was very friendly and helpful, rooms were clean and spacious as was the washroom. Breakfast was your basic fare continental, a tad disappointing though there are a few... More 

Was this review helpful? Yes
Sheila B, General Manager at Comfort Inn, responded to this review

Thank you for taking a moment to share comments on your visit with us. We are at an excellent location to the area's birding sites - 1 hour to the Pelee, Rondeau & Wheatley Parks & St Clair National Wildlife areas. Great viewings were reported this year. We hope that we have the opportunity to welcome you again. There are... More 

Port Colborne
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed May 20, 2015 via mobile

The hotel was older but rooms were clean. Keurig coffee maker in room was a nice addition as the waffle maker at the free breakfast. I did ask to be put close to elevator as I have mobility issues but it was a very long walk to the breakfast..

Was this review helpful? Yes 1
Sheila B, Guest Services at Comfort Inn, responded to this review

Thank you for your comments about your stay. We have had positive feedback to the new Keurig's in all of our hotel rooms, and glad you found them to be a nice touch. We always do our best to accomodate our guests' requests, and we apologize for not being able to assign you closer to the breakfast. We hope we... More 

Sioux Falls, South Dakota
Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed May 4, 2015

Older property but still kept up well. The staff really seemed to be into the pets that were coming in. We had a second floor room, no elevator which was inconvenient with a dog, luggage etc. Breakfast was typical, but don't overlook the very nice picnic to behind the hotel, they do have a gas grill, but we did' use... More 

Was this review helpful? Yes 1
Sheila B, General Manager at Comfort Inn, responded to this review

Thank you! We are so glad that you enjoyed your stay with us. Summer really is approaching soon. We have yet to get our outdoor chairs. We look forward to welcoming you again. Sincerely, Sheila Bateman General Manager More 

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