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Comfort Inn

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1100 Richmond St., Chatham, Ontario N7M 5J5, Canada
Best prices for: 1 room 1 guest
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Comfort Inn
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Comfort Inn
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76 reviews from our community

Traveler rating
    31
    22
    14
    5
    4
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17
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24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Port Colborne
Reviewer
4 reviews 4 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

The hotel was older but rooms were clean. Keurig coffee maker in room was a nice addition as the waffle maker at the free breakfast. I did ask to be put close to elevator as I have mobility issues but it was a very long walk to the breakfast..

Was this review helpful? Yes
Sheila B, Guest Services at Comfort Inn, responded to this review

Thank you for your comments about your stay. We have had positive feedback to the new Keurig's in all of our hotel rooms, and glad you found them to be a nice touch. We always do our best to accomodate our guests' requests, and we apologize for not being able to assign you closer to the breakfast. We hope we... More 

Nashville, Tennessee
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Older property but still kept up well. The staff really seemed to be into the pets that were coming in. We had a second floor room, no elevator which was inconvenient with a dog, luggage etc. Breakfast was typical, but don't overlook the very nice picnic to behind the hotel, they do have a gas grill, but we did' use... More 

Was this review helpful? Yes 1
Sheila B, General Manager at Comfort Inn, responded to this review

Thank you! We are so glad that you enjoyed your stay with us. Summer really is approaching soon. We have yet to get our outdoor chairs. We look forward to welcoming you again. Sincerely, Sheila Bateman General Manager More 

London, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Charged an additional $8.39 for a room on the first floor that was necessary due to mobility issues. Have examined the Comfort Inn website and no where is it noted that an additional charge would be levied. Have stayed in many Comfort Inn's throughout Ontario and have never encountered this before. Interesting to note that as of 11 pm there... More 

Was this review helpful? Yes 1
Sheila B, General Manager at Comfort Inn, responded to this review

Thank you for sharing your views. We do have different rooms with different amenities and for different rates available on each floor of our hotel. The rates may differ because of that or because of a 2nd floor / stairs' access only. We try to work with all of our guests & ask that you identify your needs as you... More 

Ottawa
Contributor
15 reviews 15 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at the Comfort Inn in Chatham for 2 nights with my wife and 2 kids to visit relatives. It’s located next to a Tim Horton’s and an Arby’s which can be convenient and has ample parking. Breakfast is free featuring a waffle maker. The rooms were clean, and did not smell bad. They also had a Keurig coffee... More 

Was this review helpful? Yes 1
Sheila B, Guest Services at Comfort Inn, responded to this review

Dear Ptype, Thank you for reviewing our hotel! We are happy to see you had a great stay with us, and you were pleased with our amenities, and location. We hope you will choose to visit us again on your next stay to Chatham! Take care. More 

Contributor
13 reviews 13 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 1, 2015 via mobile

Just finished a two night stay. Staff were very friendly, welcoming and accommodating. Rooms were clean and didn't smell any smoke as some other reviews indicated. This is a budget hotel, and just what I needed while in town on business.

Was this review helpful? Yes 2
Sheila B, Guest Services at Comfort Inn, responded to this review

Thank you, Can-Bear, for providing your feedback! We are happy to hear your recent stay with us was an enjoyable experience, and you were taken care of by our staff. We always aim to maintain a high standard of services for our guests, and hope to welcome you back to our hotel in the near future. More 

London, Ontario
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed January 28, 2015

I stayed here for one night arriving late in the evening, and leaving early the next AM in January. It was a fine stop. Nothing fancy but was all I needed. I would likely not come with my wife or stay for a longer period, but it was fine for what I needed. Breakfast was fine with bagles, waffles, hard... More 

Was this review helpful? Yes
Sheila B, Guest Services at Comfort Inn, responded to this review

Thank you for providing us with your sincere feedback. We're happy to have had you as a guest during your brief visit to our hotel. We have many guests who stay with us for business, like yourself. We always try to anticipate their needs by offering amenities like our continental breakfast, high speed Wi-Fi, and a location that is close... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 8, 2015

Breakfast area small and selection was limited. Hall to room noise was disruptive. Free cookies were a nice touch as we're the two types of pillows. Staff was helpful. TV Guide was a pain. Overall except breakfast it average.

Was this review helpful? Yes
Sheila B, Guest Services at Comfort Inn, responded to this review

Thank you, Jonathan, for taking the time to review our hotel. Comments like yours help us identify where we are exceeding expectations, and where we can improve. We're sorry to hear you had some noise issues during your stay, and the breakfast was not to your satisfaction. In the near future, we are looking forward to offering our guests a... More 

burlington
Senior Contributor
46 reviews 46 reviews
40 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed November 16, 2014

Hotel is a bit dated. Furniture outdated, carpets a little dirty and very worn. Bathroom was clean , breakfast ,well i have had better. This is a property that for the money is okay and i wouldn't want to spend more than one evening at. TIM HORTON S located across the street. ARBYS across the parking lot. KELSEYS down the... More 

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Ted J, Manager at Comfort Inn, responded to this review

Good Afternoon M13638 Thank you for staying with us and for taking the time to write a comment. Being a Senior Contributor I truly appreciate the feed back. I must agree, our staff is very friendly and helpful. While some might consider us dated our staff does their best to keep the hotel clean and tidy. We are also to... More 

Kitchener, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 9, 2014

for the price you pay ,,its not updated but outdated and old looking ,and very musty and outdated bathrooms not clean , very smelly smoke rooms, even with conditioner on ,,, ,,breakfast not impressive ,,,

Was this review helpful? Yes 2
Ted J, Manager at Comfort Inn, responded to this review

Thank you arvt-63 for staying with us and for taking the time to write a comment. We are a 100% non-smoking hotel. Unfortunately sometimes guests smoke outside their rooms near the A/C units and the smell comes into the hotel that way. I realize that it’s too late to make a difference to your stay but we are scheduled to... More 

North Bay, Canada
1 review
2 of 5 stars Reviewed September 21, 2014

We stayed at Comfort inn in Chatham. We were told how nice it was and friendly, clean. Well no, no and no. We were greeted by a middle aged person she had short dark hair, was t very friendly. Then when we went to our room, the room stunk of mustiness, the tv, desk lamp shade and headboards appear to... More 

Was this review helpful? Yes
Ted J, Manager at Comfort Inn, responded to this review

Good Afternoon Kailie C I was very disappointed to read of your unsatisfactory visit at our hotel and for this I apologize. Our housekeeping team works diligently to keep the rooms clean and tidy but unfortunately we did not meet your expectations. I can assure you this is the exception rather than the rule. I can also assure you we... More 

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