Problems started prior to our arrival. I booked two rooms and a condo for a business trip. I received a confirmation email from the resort which was wrong. I called back to correct the mistake and was pleased that the error was fixed. I did NOT receive a confirming email so I called back again a few days later and... More

Cranberry Resort had one of the most disgusting rooms I have ever stayed in. Rooms are old, warn out and dated. The bathroom tub was peeling and there was mould on the tiles. And privacy? Not a chance. The walls are paper thin and if you wanted to drown the noise levels out, the air conditioner/heat unit sounded like a... More

Hello Everyone!! I must say that from a service perspective, Cranberry Resort is simply ahead of the game. Beyond that I would have to say that they are underachieving, in terms of some of the "little things"… Such spacious, beautiful rooms with so much potential. I would love to see "Knife Blocks" for knives oppose to keeping them dangerously in... More

The Cranberry Resort is old and outdated the shabby rooms have worn and outdated furnishings during our stay the staff was rude and unhelpful. When we called the front desk to request bedrails for are youngest child the clerk didn’t know what bedrails were. The hotel swimming pool is rundown and the hot tub was dirty. This place is rundown... More

We had time sharing in Mexico and also in Florida. We were invited to stay at Club Cranberry by our friends. What a great experience. Nice accomodation, 2 bedroom, spacious, with wonderful amenities. There are no skirts around the beds, according to Housekeeping they are being ordered. Beautiful duvets and duvet covers. The grounds are well kept. We walked all... More

We visited family in Toronto and had a weekend in Collingwood at this resort. We stayed in a regular room. It was tidy but needs a face lift. The furniture and hallways are quite dated. The staff were very pleasant. Housekeping looked after our rooms and was quite accomodating. I should say the chocolate mints was a nice treat. This... More

We came to Cranberry on a promotion. Not only did they not deliver what was promised, they made us feel extremely embarrassed after they used bait and switch techniques. After attempting to complain, the guest services completely talked down to us. We had a horrible time in a hotel that was dirty with bad food and appalling service. GO ANYWHERE... More

when we arrived we had to use hand sanitiser to wipe some furniture and sink and toilet. We were supposed to get champagne and sttroberies upon arrival. Did no happen. We had to call and remind. Shower had layers of dust in vents and around mirrors and mold in corners.. No hand soap at all. Not for first day not... More

I checked in yesterday at 4pm and requested a quiet room. I was given a room next to a family with several noisy children. On my way to dinner, I stopped at the desk to remind them of my request and let them know I was not impressed. I was hoping that by the time I returned after dinner the... More