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Hotel class 3.0 of 5
19 Keith Avenue | Highway 26 West, Collingwood, Ontario L9Y 4T9, Canada
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Reviews you can trust

72% Do not recommend
2.5 of 5 stars 103 reviews
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All (103)
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[ Date ] [ Rating ]
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1 of 5 stars
ibtravell   1 contribution
canada
Nov 24, 2009 | Trip type: Couples New

We booked a promotional weekend package at The Cranberry Resort, we expected to stay at the resort. Unfortunatly we were checked into a run down motel on the side of the road, and I mean run down. The only opportunity for us to even see the resort was during our timeshare presentation. At the end of the presentation we were... more

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4 of 5 stars
nickpowpow   3 contributions
TORONTO CANADA
Nov 23, 2009 | Trip type: Couples New
1/1 found this review helpful

Friendly Staff from check in to check out and in between.Rooms are very cozy..comfortable beds..tv.washrooms..all very good ...furniture is a bit dated but who cares..restaurant food quality is excellent but service a bit slow..again who cares ..you're on a mini holiday..we went during low season so not much to do on the resort..I'm sure winter and summer are quite nice... more

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4 of 5 stars
omemeevacaddict   1 contribution
Omemee
Nov 18, 2009 | Trip type: Family
1/1 found this review helpful

I'm shocked at some of the comments I've read. I have stayed at Cranberry for a week in 5 of the last 6 summers. My kids and I are always sad on departure day. Every department I have ever dealt with has been more than satisfactory. My viewpoint is simple.....if there is a problem, the measure of judgement is based... more

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2 of 5 stars
hichriso   1 contribution
Durham Region
Nov 7, 2009 | Trip type: Couples
1/2 found this review helpful

Hi All, please do yourself a favour pass on this place and book yourself into the Blue Mountain Village area you will not be as disappointed as we were I can assure you. Even though this is close enough to the Village, it is very much a "sad" place. I should have taken photos of things but to be honest... more

Management response from
jwonch, Director of Member Services and Rooms

Thank you for taking the time to share your comments. It is important for us to hear when our guests are not completely satisfied, so we can ensure that a similar situation does not occur in the days ahead. I apologize for the disappointments you encountered over the course of your stay. I have spoken to the appropriate department heads...

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2 of 5 stars
Britt06   3 contributions
Salt Lake City, Utah
Nov 6, 2009 | Trip type: Couples

We had booked and paid in advance a week's stay in a 2 bedroom condo at this resort through an auction service and were really looking forward to this vacation. When we arrived 2 hours early we were told we would have to come back at 4 pm--they needed the entire time to clean the unit. I thought this was... more

Management response from
jwonch, Director Of Member Services and Rooms

Thank you for taking the time to share your experience. I really wish you had taken the time to review the remainder of the resort before deciding to leave. We have completed many renovations throughout the resort, and are very proud of what has been accomplished. As you saw the lobby, restaurant and lounge are finished, as are many other...

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1 of 5 stars
BowmanvilleOntario   1 contribution
Ontario
Oct 5, 2009 | Trip type: Couples

We were extremely disappointed with everything except the golf course. The service was slow and we were treated as though we were an inconvenience, even though we were there on a quiet Sunday evening, with very few other guests to attend to. Our room was old and dirty looking, everything in need of repair or replacement. We had booked for... more

Management response from
jwonch, Director of Member Services and Rooms

Thank you for taking to time to share your comments with us. I tried to investigate the issues with you but ended up being unsuccessful. I understand that you did not want to share any further information with me other then what was here. We have completed renovations on some hotel rooms already and have scheduled the remaining rooms to...

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1 of 5 stars
nanabaraontario   1 contribution
ontario
Oct 5, 2009 | Trip type: Couples

We went to the resort for a wedding. we check into our room there were only double beds , mattress old and lumpy , linen nasty ,carpet stained. and no water glasses in the room, called housekeeping for such they did not arrive. On a postive note the TV did work. All of this For $169,00 breakfast included should have... more

Management response from
jwonch, Director of Member Services and Rooms

Thank you for taking the time to share your comments with us. Our commitment is to provide the highest standard in quality, service and personal attention and we definitely wish to hear when our guests are not completely satisfied. Please let me apologize for the disappointments you have fallen upon and the inconvenience you experienced during your visit at the...

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3 of 5 stars
ParadiseLondon   1 contribution
London
Oct 3, 2009 | Trip type: Couples

Enjoyed a quiet stay. Played a round of golf at Atoka, a must for any golfer, in great shape. Staff was pleasant. Had breakfast at the Lounge, buffet, excellent! Had dinner at Memories fine dining, food & service was again excellent. Lots of potential at this resort, but needs a face lift. more

Management response from
jwonch, Director of Member Services and Rooms

Thank you for your comments. We appreciate your feedback. It is always nice to share the positive comments with our staff, management and executive team. Renovations have been on going for the past couple years, and we are excited about all the positive changes that have been taking place. We sincerely hope to service you in the near future. Thank...

OK by Me
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4 of 5 stars
hawkeyes   11 contributions
Ottawa
Sep 27, 2009 | Trip type: Couples

We traded one of timeshares in Stowe with Interval International for a week at Cranberry Resort. Check in went well with friendly helpful staff and a conciege that was most pleasant with lots of useful advice and coupons for the driving range. The 2 bedroom unit was nothing special but was was quiet and clean. No complaints. The cleaning staff... more

Disappointed
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3 of 5 stars
ptmb   17 contributions
Ontario, Canada
Sep 22, 2009 | Trip type: Couples

I was extremely disappointed at a number of things about this resort. We stayed at the Cranberry Resort Marina, which is the newest part of the huge complex. We did have a wonderful view of the marina and lake, and our condo was large, spacious and comfortable. However, there are things here that you would not expect from a 5... more

Management response from
jwonch, Director of Member Services

Thank you for your comments. We have taken the appropriate steps to ensure that a similar situation does not occur in the days ahead. We have added an additional luggage cart to this building and organized the check in times across the board so the exchange units have a 4pm check in a 11am check out. Comments pertaining to certain...

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Cranberry Resort Also Known As

  • Cranberry Hotel Collingwood
Address: 19 Keith Avenue | Highway 26 West, Collingwood, Ontario L9Y 4T9, Canada