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All 1 Hawkesbury hotels

BEST WESTERN PLUS L'Heritage

3.5 of 5 Motel   |   1575 Tupper Street, Hawkesbury, Ontario K6A 3T5, Canada
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Ranked #1 of 1 hotels in Hawkesbury
A recent review
3 of 5 stars Reviewed March 3, 2014
PromoteIC Kingston, Canada
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40 people have reviewed this hotel

Traveler rating
    13
    8
    7
    8
    4
See reviews for
8
11
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14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Canada
1 review
1 of 5 stars Reviewed March 12, 2014

I have never felt so vulnerable as I do when at this particular location. No matter how thorough we are when we make our reservations, the management always seem to find a way to throw twists at us in attempts to run up our bill or excuses not to provide amenities and services as promised....whether it be an additional cot,... More

Review collected in partnership with Best Western

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BWP_LHERITAGE, General Manager at BEST WESTERN PLUS L'Heritage, responded to this review

Dear Brad B, We thank you for taking some of you precious time to write us a review concerning your recent stay at the Best Western Plus L'Heritage in Hawkesbury. Unfortunately as, I read, you didn't have the best experience at our hotel. I would like to apologies for any incidents that happened during your stay with us and we... More

Kingston, Canada
Contributor
17 reviews 17 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 3, 2014

Average hotel but really the only hotel in Hawkesbury.. Employee checking in was nice and new the area. Hotel was clean and what was expected for a best western. Average. Good location to everything in the area.

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BWP_LHERITAGE, Front Office Manager at BEST WESTERN PLUS L'Heritage, responded to this review

dear GovRegulator, It's always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know your satisfaction. We consider dedicated and competent staff members our most valuable asset. She was pleased that you acknowledged her kindness & efforts. We appreciate your patronage and hope you will stay with us at... More

Toronto, Canada
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 19, 2013

I stayed here for business one night. No-frills room, but comfortable and spotlessly clean. The highlight was definitely the bigger-than-average sized pool and relaxing hot tub! There 's a steam room too (I was too cooked after the hot tub to try it). Nice little fitness centre too -- a few cardio machines and an all-in-one weight machine. I don't... More

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Montreal, Canada
Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed October 18, 2013

We stayed here last year as we were tired from a long road trip. The rooms are nice but the room hummed due to machinery. The place is a little worn out. The breakfast was pretty good and the people were relatively nice and courteous.

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BWP_LHERITAGE, Public Relations Manager at BEST WESTERN PLUS L'Heritage, responded to this review

Dear MarlowandKurtz, thank you for taking the time to fill out a review for our hotel. your review is important for us, all the staff will notice of your comment but It's been almost a year since you've stayed here, a lot of things have changed since then. thanking you again for stopping by at the Best Western Plus L'Héritage... More

Philadelphia, Pennsylvania
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 8, 2013

Stayed here on 10-7-13 The place shows its age in the lobby, though the rooms were clean and not any worse than the big chains. There isn't much around besides a little strip on stores with a Tim Hortons and a chicken place. The only negative might have been the desk staff who weren't very excited to talk to anyone.

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BWP_LHERITAGE, Public Relations Manager at BEST WESTERN PLUS L'Heritage, responded to this review

Dear Mechatron88, We appreciate you took some time of your busy schedule to leave a comment. The lobby has had its day, but it will be fully renovated by next year. As for the clerk that was there that day, we want to apologies dearly some precautions will be taking so that it doesn't happened again We are hopping you... More

A TripAdvisor Member
4 of 5 stars Reviewed October 7, 2013

Attended Beau's Beer Fest in VanKleek Hill in 2013. Last minute decision to stay in Hawkesbury as opposed to driving home. Called and was able to get the last room available. Friendly service, room was clean and comfortable. The bed was super soft and provided a great sleep. Strongly recommend staying here post Beer Fest, hotel was quiet and right... More

Review collected in partnership with Best Western

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BWP_LHERITAGE, Front Office Manager at BEST WESTERN PLUS L'Heritage, responded to this review

Dear trip advisor member, Thank you for taking time to let us know your appreciation to the Best Western Plus L'Heritage. your comment will be seen by every member of the staff as in a goal of encouraging them to continue they're good work and there great effort We try our best to give satisfaction with service and cleanliness to... More

Ottawa, Canada
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 18, 2013

This is a great place!! We stayed in one of the "new" suites, paid a few bucks more but it was worth it. The room was amazing. All the staff we encountered were very nice and helpful. The pool was great! Overall an excellent stay, we will be back for sure!

Was this review helpful? Yes 1
BWP_LHERITAGE, Front Office Manager at BEST WESTERN PLUS L'Heritage, responded to this review

Thank you, for taking time to write such a great comment. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of you satisfaction. We... More

A TripAdvisor Member
4 of 5 stars Reviewed August 13, 2013

My family enjoyed the stay at this hotel, very helpful and friendly staff. We had zero issues. I would like to stay again if visiting the same area. This hotel has great location with restaurants and other major stores on walking distance.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWP_LHERITAGE, Manager at BEST WESTERN PLUS L'Heritage, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 10, 2013 via mobile

I dont know where to start... 2 clerks looking confused because theres more than 2 customers at the same time... One is french (Stephane) -- complaining out loud because the computer is slow. All I can hear is bad words that I cant write down because the site wont accept my reviews :) The woman working with him explaining to... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWP_LHERITAGE, Manager at BEST WESTERN PLUS L'Heritage, responded to this review

thank you for notifying me about the reservation problems you experienced at the Best Western Plus L'Heritage. I appreciate your taking time to write and hope you will accept my apologies for any inconvenience you experienced. I am very concerned that a misunderstanding like this happen and I wish to apologies. I Have investigated your comments and will take steps... More

Near Toronto
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 31, 2013

This was your basic Best Western Hotel, clean, pleasant staff and at a decent price. My only complaint was that in their Ad it stated "restaurant on site" which is very misleading as the restaurant is only open for breakfast. We arrived in the early evening expecting to check-in and grab something to eat. Turned out ok as we found... More

Was this review helpful? Yes 1
BWP_LHERITAGE, Manager at BEST WESTERN PLUS L'Heritage, responded to this review

Thank you for taking the time to help us improve our hotel. The restaurant is under renovations, but we are opening it in October, completely renovated. More

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Additional Information about BEST WESTERN PLUS L'Heritage

Also Known As:
Best Western Hawkesbury
Hawkesbury Best Western
BEST WESTERN PLUS L'Heritage Hawkesbury, Ontario
Address: 1575 Tupper Street, Hawkesbury, Ontario K6A 3T5, Canada
Phone Number:
Location: Canada > Ontario > Hawkesbury
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Hawkesbury
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN PLUS L'Heritage 3.5*
Official Description (provided by the hotel):
The BEST WESTERN PLUS L'Heritage is conveniently located less than 15 kilometers from the Hawkesbury Sports Complex, The Ottawa River and the Golden Anchor Arena. This Ontario hotel is ideal for the outdoor sportsman offering easy access to a variety of outdoor activities including golfing, curling, fishing, boating, swimming, biking and rafting. Just a short drive away, guests can visit attractions such as the Point Fortune Dam, Voyageur National Park, Omega Park and the Laurentian Mountains. Guests will also enjoy a quick day trip to Montreal, 95 kilometers away, to see the Montreal Biodome, Six Flags Amusement Park, the Notre Dame Basilica and the Montreal Racetrack.The friendly, helpful staff at the BEST WESTERN PLUS L'Heritage is ready to ensure a fun filled memorable stay in Hawkesbury, Ontario. Make a reservation today and save. ... more   less 
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