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BEST WESTERN PLUS L'Heritage

1575 Tupper Street, Hawkesbury, Ontario K6A 3T5, Canada
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BEST WESTERN PLUS L'Heritage
Ranked #1 of 1 hotels in Hawkesbury
3.5 of 5 stars 12 Reviews
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12 reviews from our community

    Trip type
Traveler rating
    5
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    2
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Date Rating
Milton, Ontario, Canada
1 review
1 of 5 stars Reviewed May 27, 2012 NEW

1. "New" room keys did not work and we had to call concierge to come open door for us. Had to manipulate handle every time for key to work. 2. Towels were stained/dirty upon entry to room. Not cleaned well at all. 3. And the real clincher....my reservation confirmation from the internet said "continental breakfast" under included room details. Breakfast... More

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Raj Patel, General Manager at BEST WESTERN PLUS L'Heritage, responded to this review
May 29, 2012

Thank you for your comment concerning your stay at the Best Western. I appreciate your taking the time to write and hope you will accept my apologies for any inconvenience you experienced.I could assure you that all rooms have been update and freshly paint. New duvet, pilows, carpet towels...etc. and we are very proud of the achievement. Again, I apologies... More

Canada
Contributor
16 reviews 16 reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed May 24, 2012

I've been to this property numerous times, so I feel qualified to offer travellers opinion on this property. Over the 15 years I have seen the property, it has declined dramatically. Best Western might consider stripping the property of its brand name, or Best Western is also in decline. The rooms are on par with a older Super 8 property.... More

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Rotterdam, The Netherlands
Senior Contributor
36 reviews 36 reviews
Reviews in 33 cities Reviews in 33 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed November 1, 2011

The hotel is very conveniently located near the highway, but keep in mind you will need a car to go out for a drink or a bite to eat, especially at dark (the roadsides are unsafe for walking). Staff was not particularly friendly, breakfast is very unimpressive (if I would have eaten the entire donut I'd still be chewing on... More

Was this review helpful? Yes
Raj Patel, Front Office Manager at BEST WESTERN PLUS L'Heritage, responded to this review
November 14, 2011

Dear guest, Thank you for taking the time out of your busy schedule to write a review. We appreciate and hope you will stay with us at the Best Western Plus the next time you are in Hawkesbury.We look forward to your return and will make sure your stay will be a pleasant one. Madeleine Front Office Manager More

Toronto
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 27, 2011
1
person found this review helpful

I arrived late evening after a long day of driving and was grateful for the hotel's convenient location near the highway. Check-in was smooth, efficient and the rooms were comely and inviting. The staff were eager and courteous, a refreshing change from other hotels i've been to. My only regret was that I could not spend a few more days... More

Was this review helpful? Yes
Raj Patel, Front Office Manager at BEST WESTERN PLUS L'Heritage, responded to this review
November 14, 2011

Dear guest, Thank you for taking the time to write a review for the hotel. I am oassing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. Madeleine Front Office Manager More

Ottawa, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 27, 2011
2
people found this review helpful

We stayed at the Best Western in Hawkesbury a few years back. This time, we have seen a major difference. The staff were very welcoming and it looks like the hotel has gone through a renovation. Our rooms were very clean and looked brand new. I would recommend this hotel to anyone looking for a quiet, comfortable and enjoyable stay.

Was this review helpful? Yes
Raj Patel, Front Office Manager at BEST WESTERN PLUS L'Heritage, responded to this review
November 14, 2011

Dear guest, Thank you for your cooperationin taking the time to complete our comment review following your visit to the Best WesternPlus L'Heritage. We appreciate your patronage and hope you will stay with us on your next stay in Hawkesbury. Madeleine Front Office Manager More

Moncton, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 7, 2011
1
person found this review helpful

We drove all night and were very tired, exausted. We stop at the hotel late that night. We asked for accomodations for 3 people. We booked a two double beds non smoking. The greeding of the clerk was extra. She made us feel like home. When I walked through the hallway my nephew made a comment about the smell. It... More

Was this review helpful? Yes
Raj Patel, Front Office Manager at BEST WESTERN PLUS L'Heritage, responded to this review
November 14, 2011

Dear guest, Your comments on our hotel were most generous and shall be passed on to all our staff members. Thank you and hope you will stay with us the next time. Madeleine Front Office Manager More

Toronto, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 28, 2011
1
person found this review helpful

We arrived this evening with four more nights in our future and I am dreading it. Previous to this hotel I have yet to meet snottier staff. This place is terribly run down. The restaurant is apparently under renovation, I think it's closed because it was no longer profitable, however, its website states otherwise. I would like to finish this... More

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London, United Kingdom
Top Contributor
128 reviews 128 reviews
Reviews in 108 cities Reviews in 108 cities
61 helpful votes 61 helpful votes
2 of 5 stars Reviewed November 5, 2010
1
person found this review helpful

The receptionist claimed she had started working here recently and it took about 20 minutes until I was checked in. I had a room on the ground floor towards the main road. Windows could not be opened what I found annoying. The room was fairly large but the furniture is in dire need of modernisation. I have definitely seen cleaner... More

Was this review helpful? Yes
Raj Patel, Front Office Manager at BEST WESTERN PLUS L'Heritage, responded to this review
February 11, 2011

Thank you for taking the time to complete the survey following your visit to the Best Western L'Heritage.I am disappointed we failed to handle all your requirements in a sastifactory manner and I appreciate your constructive critique of our performance and dated place. I am please to announce that we are upgraded all our rooms with new carpet, flat screen... More

Stratford, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
2 of 5 stars Reviewed July 1, 2010

We booked a one night stay several months in advance with a request for a ground floor room (there was no elevator that I could see). We are seniors. Upon arrival we were told that there were no ground floor rooms available. We had to drag our luggage up a big staircase to the room. The halls were hot and... More

Was this review helpful? Yes
Raj Patel, Front Office Manager at BEST WESTERN PLUS L'Heritage, responded to this review
February 11, 2011

Thank you for your cooperation in taking the time to complete the comment card following your visit to the Best Western L'Heritage in Hawkesbury. I am disappointed we failed to handle all of your special requirements. Your observations have aided us in locating areas of our service needing improvement. I can assure you we will do eveything we can to... More

Japan
1 review
5 of 5 stars Reviewed February 23, 2010

This hotel gave me all that I was looking for...comfort,clean room and professional staff.

Was this review helpful? Yes

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Additional Information about BEST WESTERN PLUS L'Heritage

  • Best Western Hawkesbury
  • Hawkesbury Best Western
Address: 1575 Tupper Street, Hawkesbury, Ontario K6A 3T5, Canada
Price Range: PLN: $$

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BEST WESTERN PLUS L'Heritage
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