Our family traveled several hundred miles to attend a wedding,booked our reservation months in advance.When we arrived our sheets were gritty, the room smelled and the carpets were dirty. There was no place to hang our formal clothing . With all that aside we checked out their so called heated pool which was not it was brown and cloudy The... more

I am not one to necessarily worry about hotels as long as they keep the rain off my head and do not charge a ridiculsus amount.When I travel with my family, those expectations increase to the point that I expect alot for wheer we are staying. Upon arrive, I was worried due to the general apperance of the hotel. It... more

Reading the reviews I was really nervous about staying here....we had a wedding in nearby Waterloo and practically every out-of-towner attending booked this HoJo. Not many choices for accomodations in Kitchener/Waterloo area. I called the hotel before booking - spoke to the manager and asked him if he was aware of the negative reviews/feedback. He said he was aware and... more

We have stayed at this hotel for several years, and have always had excellent service. EXCEPT THIS TIME!!! The room we were given was trashy to say the least. There were crudely patched holes in the walls. The air conditioner did not work. The bathtub ran slow. The toilet leaked and the towel rack was hanging loose. In addition, we... more

Boy oh boy, was this place tired. Being from the UK, I have no idea if Howard Johnson is a franchise so I can't say if all their hotels are like this but after experiencing this hotel, there is no way I'd recommend the brand to anyone. Top brass at Howard Johnson take note, your product in Kitchener is shocking.... more

Never, never, never stay here. If there are no other hotels are available in town, sleep in your car. Here's a copy of the e-mail I sent to HoJo after the horrible night my sister and I spent there. I've also included the responses from both the hotel's GM as well as HoJo's head office. MY ORIGINAL E-MAIL: Dear Howard... more

We were on the 4th floor with a 3 and 6 year old, no screens on the windows, one of the electrical outlets had only half a cover, air conditioning had only one setting, the rooms did not smell clean. The elevators were dirty, for the complimentary breakfast - coffee disgusting, they cram you in one little room, staff saw... more

Booked a non smoking room. Room reeked of smoke yet I was required to sign an agreement to pay a $100 surgharge if I smoked in the room. They obviously knew of the problem because they had hung a 79 cent air freshener off the thermostat. to mask the smell. Don't know what was worse - the tobacco smell or... more

The main reason my husband and I chose this hotel was because of the price. The lobby was dated but the room was comfortable enough and large. We did have a problem with the bed sheets having hair on them but they were quickly and courteously changed. The staff was friendly and helpful and as I said before the room... more