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Crowne Plaza Kitchener-Waterloo

3.0 of 5 105 King Street East, Kitchener, Ontario N2G 2K8, Canada (Formerly Delta Kitchener-Waterloo)
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Crowne Plaza Kitchener-Waterloo
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Crowne Plaza Kitchener-Waterloo
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51 reviews from our community

Traveler rating
    13
    20
    9
    4
    5
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13
10
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15
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto, Canada
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

This hotel went above and beyond during my recent stay! The exceptional service started right at check in when they granted us an early arrival and a free room upgrade. The room was newly renovated and beautiful. For our meeting rooms, the hotel gave us a package rate including: meeting room space, food, unlimited coffee service, and additional room needs... More 

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Kitchener, Ontario, Canada
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 5 days ago NEW

My friends and I stayed here for the weekend of a convention and were incredibly impressed. Amazing swimming pool, huge hot tub, an arcade, bowling alley and mini golf downstairs? Awesome! In addition, the room was wonderful - both microwave and a roomy fridge. Staff were incredibly friendly and helpful. We live in town, and would definitely stay here again... More 

Was this review helpful? Yes
LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Amphibioso, Thank you for your glowing 5 star review following your recent stay with us. We are so happy that you thoroughly enjoyed your stay with us and got to take advantage of our unique recreation facilities we offer. We are also glad you enjoyed your newly renovated guestroom and found the employees helpful and friendly. Thank you for... More 

Ottawa
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel itself is gorgeous; very modern, front staff were very kind (was staying on business). My room was great; king size bed, amazing pillows, had a couch and desk as well. Just was not a fan of the walk-in shower....prefer tubs :) Good location, although not much to do around the hotel.

Was this review helpful? Yes
LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear kelbelle4, Thank you for your review of the Crowne Plaza Kitchener-Waterloo following your recent stay with us. We are very happy to see that you enjoyed your guestroom immensely and that the employees were friendly. Our courtyard section of the hotel does have rooms with a tub/shower combination while all of our tower rooms have a walk in shower.... More 

Toronto, Canada
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for one night during Oktoberfest 2014. It's at a great location just next to Hans House. Upon arrival, we learned that we were the "manager's guests of the day" and ended up being upgraded to a suite with a sitting room, fireplace, giant jacuzzi tub, and king bed. We also got a fruit and cheese tray and... More 

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LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Kelly D, Thank you for your review about your stay with us at the Crowne Plaza Kitchener Waterloo. We are so happy that you enjoyed your stay and that you had a restful and comfortable sleep in our Master Suite as our General Manager's Guest of The Day. We look forward to having you as our guest again on... More 

Victoria, Canada
1 review
5 of 5 stars Reviewed 1 week ago

I used to stay at this hotel when it was a Delta hotel and by the end of that time it was looking pretty ratty. Anyhoo, now as a Crowne the renos have really cleaned it up. The new rooms are very modern and look really nice. We were put in the tower, in a room that was huge. The... More 

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LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear MarshallB, Thank you for taking time out of your busy schedule to post a review on your stay with us at the Crowne Plaza Kitchener Waterloo. We appreciate your comments and are delighted that you like what we have done with our rooms and the overall look of our hotel with our renovations. We look forward to having you... More 

Oshawa, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had been told by a family member, who had had a tour, that the hotel had been renovated and that the rooms were lovely. Reviews said the bathrooms were small and without countertops. We stayed New Years Eve and were put in the tower. The woman at the desk was very friendly and asked if we'd like a king... More 

Was this review helpful? Yes
LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Kathy R, Thank you for taking the time to write a glowing 5 star review following your recent stay at the Crowne Plaza Kitchener-Waterloo. We are so happy that you enjoyed your New Years Eve stay with us and upon check-in were able to receive a complimentary upgrade to one of our Executive King rooms in the tower. Also... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

Friendly customer service my tap to my shower broke and they said we could shower in the fitness arena instead of offering a new room they eventually did give us a key so we could shower next door and the bathroom doors are sliders with frosted glass we could see thru them

Was this review helpful? Yes
LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Andrea W, Thank you for taking the time to post feedback regarding your recent stay at the Crowne Plaza Kitchener-Waterloo. Feedback from our guests is of the utmost importance to us and helps us to continuously strive to improve our product. I am very sorry to see that during your stay the shower in your guestroom malfunctioned. I would... More 

Durham, Canada
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Due to an illness in the family I needed to stay here for five nights. The rooms were heaven to return to after a long day in the hospital. I used valet parking and my car was ready whenever I needed it. Room service was great. The rooms were kept spotless with plenty of towels. I could not have asked... More 

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LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Reeniedi, Thank you for taking the time to post a review on your stay with us. We are so happy that we were able to accommodate all your needs during your stay and that you will return to stay with us in the future. I will forward your wonderful comments to the room service team and all the other... More 

Leamington, Ontario, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My self and spouse and our family were staying over the Christmas time. We booked on a floor where several hockey teams were and when requested to be moved it was done immediately to a different floor and area. The front desk were more than helpful and especially Amanda and Jenna. Facilities and rooms were clean and appealing. Have many... More 

Was this review helpful? Yes
LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Sheila M, Thank you for taking the time to post a review about your stay with us at the Crowne Plaza. We are delighted that you enjoyed your stay with us and that we were able to accommodate your requests. Thank you for your lovely comments about our staff. I will be sure to pass them along. We look... More 

Toronto, Canada
Top Contributor
68 reviews 68 reviews
48 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed December 6, 2014 via mobile

Stayed at this hotel due to its proximity to St. Mary's hospital. The entire hotel is very nicely decorated and colourful. Room was small and bathroom was tiny. We had a room facing Benton St with great big windows. The windows are drafty and there was a fair bit of traffic noise. The breakfast buffet was fair but reasonably priced... More 

Was this review helpful? Yes 1
LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear SKKF, Thank you for posting a review about your last stay with us at the Crowne Plaza Kitchener Waterloo. We are always looking for guest feedback so that we can continuously improve ourselves to meet the changing needs of all our guests. I am happy that you enjoyed our new renovations and that you also enjoyed our breakfast buffet.... More 

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Additional Information about Crowne Plaza Kitchener-Waterloo

Address: 105 King Street East, Kitchener, Ontario N2G 2K8, Canada (Formerly Delta Kitchener-Waterloo)
Phone Number:
Location: Canada > Ontario > Region of Waterloo > Kitchener > City Commercial Core
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Crowne Plaza Kitchener-Waterloo 3*
Number of rooms: 201
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Also Known As:
Delta Kitchener-Waterloo Hotel Kitchener
Delta Hotel Kitchener
Kitchener Delta Hotel
Crowne Plaza Kitchener-Waterloo Ontario

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