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Crowne Plaza Kitchener-Waterloo

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105 King Street East, Kitchener, Ontario N2G 2K8, Canada (Formerly Delta Kitchener-Waterloo)
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Crowne Plaza Kitchener-Waterloo
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Crowne Plaza Kitchener-Waterloo
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95 Reviews from our TripAdvisor Community

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Traveler rating
    29
    38
    16
    6
    6
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19
18
3
37
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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Whitby
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here for 3 nights over a weekend to attend a convention. The staff was fantastic and friendly. The bed was divine! The location is downtown and there was construction in the area, so getting around in the car wasn't the easiest, but that really has no bearing on our hotel stay. It was quiet and clean. The gym was... More 

Was this review helpful? Yes
LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear cutiegirlWhitby, Thank you for your raving 5 star review about our hotel and staff. We are so happy that you thoroughly enjoyed your stay and that our staff were able to provide you with exemplary service. I have shared your comments with everyone. We look forward to you returning to stay with us again on your next visit to... More 

Kitchener, Canada
Level Contributor
5 reviews
5 of 5 stars Reviewed 2 weeks ago

The Crowne Plaza recently reno'd their property from drab to fab. It looks STUNNING. The interior is amazing, the meeting rooms are the BEST for business and the location as well as parking is ideal. The decor is trendy, welcoming and inviting - just like the staff!

Was this review helpful? Yes
LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear TheRockSpa, How wonderful to read your comments about your stay with us. We are so happy to hear that you loved our hotel and that we were able to meet your business needs. I have passed along your comments to all our staff to read so that we can celebrate our successes. We look forward to having you return... More 

Kingston, Canada
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I recently stayed at the Crowne Plaza in Kitchener for one night. I had stayed at this hotel 2 years ago when it was a Delta. What a great job they did in remodelling this hotel. There are dark woods everywhere and a real modern feel. There are floor to ceiling windows in the hall which make it feel like... More 

Was this review helpful? Yes
LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear k-towner101, Thank you for your wonderful comments about our hotel and our staff. We are delighted that you thoroughly enjoyed your stay with us. I have shared your comments with our entire team. We look forward to your next stay on your future visits to the Kitchener area. Warm Regards, Lucy Domingos Front Office Manager More 

Varysburg, New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I must admit that this is my 4th review with great things to say. We like to go away for the weekend and finding good hotels is not always easy. Our time is very limited as to how often we are able to go away so we need to choose wisely. We read reviews and most reviews are right on,... More 

Was this review helpful? Yes
LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Ruth E, Thank you for taking the time to review the Crowne Plaza Kitchener-Waterloo following your recent stay with us. We are ecstatic to see you had such a wonderful stay with us and everyone you encountered made you feel right at home. All of your great comments have been passed on to our team to let them know... More 

Toronto, Canada
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Completed room renovations are very nice. Botanica Restaurant currently under renovation. Mini Golf in basement needs to be renovated. Inner courtyard rooms are quieter, as well as rooms in the tower.

Was this review helpful? Yes
LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Linda T, Thank you for taking the time to review your stay at the Crowne Plaza Kitchener-Waterloo. We are happy to see you had an enjoyable stay with us. botaniCa restaurant will not be reopening as a restaurant, it is being renovated and turning into office space. Aqua Restaurant & Lounge is our newly renovated restaurant located just off... More 

Innisfil, Canada
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for a convention and were very happy with the Crowne Plaza. It was a incredibly clean hotel. The staff were very attentive and personable. The buffet breakfast was delicious. Our room was very nice and the bed was so comfortable. The hotel is located downtown. Lots of shops and things to check out including the free speech... More 

Was this review helpful? Yes
LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear NovacaneSandwich, Thank you for all your wonderful feedback following your recent stay with us at the Crowne Plaza Kitchener-Waterloo! We are excited to hear your overall stay was very positive and enjoyable and everything from your guestroom to the downtown location to the breakfast buffet met your expectations. We have just relaunched our morning breakfast buffet to include additional... More 

Toronto
Level Contributor
96 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Great location right in the heart of town and a just a walk to restaurants and bars if needed. Check in and check out were all done fast and professional with no problems, as mentioned in other reviews this hotel has undergone some major renovations which are all looking good although the one major draw back was the size of... More 

Was this review helpful? Yes
LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear eerzaweepieanbovril, I was happy to read your comments about your stay with us at the Crowne Plaza. We are delighted that you enjoyed your stay and that you like the new renovated look of our hotel including our comfortable beds. I have forwarded your comments about the buffet and the restaurant closing to our food and beverage managers so... More 

Port Douglas, Australia
Level Contributor
97 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel has been recently refurbished (in fact they were still working on the Pool) while there. Good Sized Rooms, with all the features you need. Modern, Clean and quiet. Great Staff, very helpful with recommendations of Bars, Restaurants etc. A great business hotel. Good onsite Restaurant - the food was surprisingly good for a hotel in such a small... More 

Was this review helpful? Yes
LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear mdm1972, Thank you for your glowing 5 star review following your recent stay at the Crowne Plaza Kitchener-Waterloo. We are glad to see that everything during your stay from your guestroom, to the employees you interacted with to the meals you had in the restaurant met your expectations. We have recently completed a multimillion dollar renovation and are very... More 

Ottawa, Canada
Level Contributor
96 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at the Crowne Plaza Kitchener-Waterloo for two nights in June, 2015. My room was on a corner on the 9th floor (as high as it gets in this hotel). It was recently renovated and in great shape. The room was comfortable and well-appointed, with a king-sized bed and an armchair as well as the usual desk/workstation, large, flat-screen... More 

Was this review helpful? Yes
LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear WJP89, Thank you for taking the time to provide us a positive review of your stay with us, all your feedback is greatly appreciated. We truly enjoy receiving detailed reviews, such as yours, as it gives us a good perspective of your stay with us and everything you had a chance to experience. Overall, we are glad to read... More 

Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed June 19, 2015

I enjoyed my stay at the Crowne Plaza in Kitchener. The construction is over. The hotel renovations are spectacular. The rooms are fantastic (save and except for the lack of a shower door in the executive room bathrooms). The valet parking is efficient and this remains the most comfortable and the most convenient hotel in K-W. The beds are on... More 

Was this review helpful? Yes
LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Thomas M, Thank you for taking the time to complete a review following your stay at the Crowne Plaza Kitchener-Waterloo. Your 5 star rating of our property is greatly appreciated and we are happy to see you always enjoy staying with us while in the area. The design if the shower doors is being addressed and we are working... More 

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