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All 15 Kitchener hotels

Crowne Plaza Kitchener-Waterloo

3.0 of 5 Hotel   |   105 King Street East, Kitchener, Ontario N2G 2K8, Canada (Formerly Delta Kitchener-Waterloo) (City Commercial Core)
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Ranked #6 of 15 Hotels in Kitchener
A recent review
3 of 5 stars reviewed yesterday
OttawaHappyTraveller Ottawa
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21 reviews from our community

Traveler rating
    2
    11
    4
    3
    1
See reviews for
4
4
1
5
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Ottawa
Reviewer
5 reviews 5 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed yesterday NEW

I stayed at this hotel with my daughter and baby grandson in August. The proximity of this hotel to other locations in Waterloo is good. The parking is extra, which wasn't indicated anywhere on our reservation, and it's located across a dark, back alley which didn't feel safe at all. Our room was clearly an "updated" decor and the beds... More

Was this review helpful? Yes 1
Canada
Senior Contributor
43 reviews 43 reviews
30 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed at the Crowne Plaza mainly because of it's proximity to the theatre. Our room was clean, modern and decorated nicely. Staff at the front desk were polite, helpful and efficient. We had breakfast in the restaurant which offered a buffet as well as a menu. Prices were reasonable and food was good. Will stay there again without hesitation.

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Whitby, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We booked this hotel for our baseball team this past labour day on short notice and Robin couldn't have been more helpful in helping finalize all the details. Friendly and accommodating, she made it so easy. We weren't the only team staying there that weekend, but check in was quick. Again, friendly faces met us at the front desk. The... More

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Montreal
Top Contributor
56 reviews 56 reviews
19 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I’ve stayed at this hotel a few times for work as the Sheraton, then Delta and now Crowne Plaza. The location is very convenient and I’ve always found it well run. What I liked: -Really liked the front lobby renovation. The front desk reminds me of a huge piece of Murano glass – very modern, lots of great light fixtures... More

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LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear MTLtravelfun, Thank you for taking the time to post a review about your stay with us at the Crowne Plaza Kitchener Waterloo. Guest feedback is extremely important to us and helps us make improvements that will allow our guests to have a place they can call home when they are travelling. We are happy that you like the new... More

Denver, Colorado
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

New room had good finishes, bathroom was modern and functional. Some painting was minority blemished, especially around the sliding door to the outside. We were on 4th floor and slept with the windows open, so not too loud a location either. Parking was a bit interesting, especially with the construction. You can walk down King St to a couple of... More

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LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear CaptainMitchell, Thank you for taking the time to post a review about your last stay with us at the Crowne Plaza Kitchener Waterloo. We thank you for choosing us and providing us with your feedback. We are delighted that you enjoyed your newly renovated room and that you had a quiet stay. We are in the final stages of... More

Kitchener, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were in town for ribfest and chose this hotel because of the close proximity to Victoria Park. The hotel is still under renovations so some areas were not yet complete but the areas that were complete were lovely and modern. We were very impressed with our newly renovated room. The only drawback was the small size of the bathroom.... More

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LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear LBtravel102, Thank you for taking time out to post a review about your stay with us at the Crowne Plaza Kitchener Waterloo. We appreciate our guest feedback and take it into consideration when looking for new ways to keep our guests happy. Thank you for the lovely comments about the hotel and our staff. We are delighted that you... More

Ohio
Top Contributor
73 reviews 73 reviews
10 hotel reviews
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

Was in town for work, and stayed at the Crowne Plaza for 4 nights. The hotel itself is going through some major renovations. The front desk/lobby was beautiful, nearly remodeled and easy to access. My room was also newly remodeled and was very nice. Just a couple things for improvement....the breakfast at the restaurant was horrible. The breakfast buffet was... More

Was this review helpful? Yes 1
LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Hop2It2day, Thank you for taking time out from your busy day to post a review about your stay with us at the Crowne Plaza Kitchener Waterloo. We are happy that you enjoyed your stay with us and your newly renovated room. We are currently in the final stages of our renovations and are scheduled to have our restaurant/lounge open... More

Toronto, Canada
Top Contributor
50 reviews 50 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 12, 2014

My husband and I stayed along with 3 other friends in 3 rooms for the BigMusicFest in July. The newly renovated rooms were very nice. Beds were extremely comfortable. The one drawback to the room is the bathroom design. It is very small with no where to really put your travel kit. There is one small shelf and nothing around... More

Was this review helpful? Yes 1
LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear EMuirAGM, Thank you for your review regarding your recent stay at the Crowne Plaza Kitchener-Waterloo. We are happy to see that you enjoyed your newly renovated guestroom and that you found it comfortable and the employees you encountered were friendly. I would like to apologize for the one individual you did interact with that was unfriendly and I would... More

Mokena, Illinois
Contributor
20 reviews 20 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 5, 2014

Have been visiting Kitchener/Waterloo for over 40 years. I know this hotel has had its ups and downs but so far the re-hab has made it very nice. We stayed this past weekend and the rooms are nice and updated. They are still indeed working on it so I can only imagine it will get better as they finish up.... More

Was this review helpful? Yes 2
LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Ivash, Thank you for your recent review about your recent stay with us at the Crowne Plaza Kitchener Waterloo. We thank you for your loyalty to the property and are delighted that you love the new look and feel of the hotel. We are in the final stages of completing our restaurant and lounge along with the back end... More

Chicago, Illinois
1 review
3 of 5 stars Reviewed August 3, 2014

This hotel was beautiful and had very comfortable beds. The staff was exceptionally friendly and helpful. I would have given the hotel 5 stars, except for the fact that you could hear EVERYTHING happening in the other rooms. Not only could you hear everything in each room from the hallway, but once in your room, you could hear your neighbors'... More

Was this review helpful? Yes
LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Marie3810407, Thank you for taking the time to post a review about your recent stay with us at the Crowne Plaza Kitchener Waterloo. We appreciate your feedback as it's the only way that we can ensure that we are meeting all our guest needs and expectations. I am delighted that you enjoyed our newly renovated rooms and that you... More

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Additional Information about Crowne Plaza Kitchener-Waterloo

Address: 105 King Street East, Kitchener, Ontario N2G 2K8, Canada (Formerly Delta Kitchener-Waterloo)
Phone Number:
Location: Canada > Ontario > Region of Waterloo > Kitchener > City Commercial Core
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Crowne Plaza Kitchener-Waterloo 3*
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Also Known As:
Delta Kitchener-Waterloo Hotel Kitchener
Delta Hotel Kitchener
Kitchener Delta Hotel
Crowne Plaza Kitchener-Waterloo Ontario

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