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Crowne Plaza Kitchener-Waterloo

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105 King Street East, Kitchener, Ontario N2G 2K8, Canada (Formerly Delta Kitchener-Waterloo)
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1 room 1 guest
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Crowne Plaza Kitchener-Waterloo
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107 Reviews from our TripAdvisor Community

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Traveler rating
    35
    42
    17
    7
    6
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21
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4
42
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
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  • All months
    (107)
  • Mar-May only
    (25)
  • Jun-Aug only
    (38)
  • Sep-Nov only
    (22)
  • Dec-Feb only
    (22)
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Belleville, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

I slept on the most comfortable bed ever. The room was very clean and tastefully renovated and came with an internet ready big screen TV. The food and the service at the restaurant was excellent and, though I am not big on buffets, their breakfast buffet was great. The hotel is right down town and walking to distance to many... More 

Was this review helpful? Yes
LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear David L. Thank you so much for taking the time out of your busy schedule to post such a wonderful review about your stay with us. I am so happy that you had an excellent experience and that we we were able to meet your needs during your stay. I have shared your comments with our Restaurant Manager and... More 

London, United Kingdom
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great hotel in what is a relatively quiet area. Nice gym too. My only negative is the limited options at the restaurant. The biggest positive at this hotel have to be the staff who were all super friendly and helpful - all times of the day. I would definitely recommend this hotel.

Was this review helpful? Yes
LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Zubair A, Thank you for your 4 star review about your 5 night stay with us at the Crowne Plaza Kitchener. I am happy to read that you thoroughly enjoyed your extended stay. We are currently working on a new menu for our restaurant that we will be launching in the fall. I hope that on your next stay... More 

Rochester, New York
Level Contributor
87 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel has recently been renovated and is lovely. The staff is very attentive. We always stay here while in Ktichener whether in the summer when we combine it with a trip to Statford and St. Jacobs, or in the fall for October Fest. It is located directly next to the October Fest store, which makes it convenient to pick... More 

Was this review helpful? Yes
LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear pamelam621, How refreshing to read your comments about your stay with us at the Crowne Plaza! I am so happy to read that you thoroughly enjoyed your stay and we thank you for your continued loyalty to our property. We look forward to your next visit to the Kitchener area! Warm Regards, Lucy Domingos Front Office Manager More 

Toronto, Canada
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

No reason to stay at there unless you're stuck downtown Kitchener with no car or attending an event or a conference at this hotel. There a much cheaper and better options in the suburbs. Nothing wrong with the room and the place itself. Just overpriced. Pool was closed during our visit in May. As for the bowling alley and mini... More 

Was this review helpful? Yes
LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Marko R, Thank you for taking the time to post your review about your stay with us at the Crowne Plaza Kitchener Waterloo. I apologize that you were inconvenienced by our short term pool renovations that were underway during your stay. I am happy to say that our pool has since reopened and we have plans to freshen up... More 

Waterloo, Canada
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 1 week ago

We were at the Crowne Plaza recently for a Memorial Celebration of life. It was set in one of there big event rooms. Considering the circumstances of the event taking place, I felt it was presented in a very nice, elegant but not over the top formal atmosphere. The staff that I observed were very accommodating and considerate to the... More 

Was this review helpful? Yes
LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear fiestygirl, Thank you for taking the time to write a review following your recent event at the Crowne Plaza Kitchener-Waterloo. We are so happy everything went accordingly and the Celebration of Life was executed in the way she would have wanted. Once again, thank you for sharing your experience and we were happy to be able to alleviate some... More 

Boucherville, Canada
Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago

I have been staying at this hotel since October 2014 for more than 100 nights now. Management has put a lot of money in this hotel. Everything is renovated (rooms, restaurant, pool, front desk, etc.). Great staff and awesome service. They always make sure everything is perfect. The rooms are spacious, clean and the bed is really comfortable. Thank you... More 

Was this review helpful? Yes
LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear givre2015, Thank you for sharing your wonderful comments with us after staying with us for the past 10 months!! We are so happy we can make the Crowne Plaza Kitchener-Waterloo your home away from home and provide you with the service you would come to expect staying on a regular basis, and we are glad to have you as... More 

Boca Raton, Florida
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 1 week ago

The other evening i checked late and went promptly to bed after a long trip. I was rudely awakened 7:15 am by a 30 second jack hammer followed by pounding by a sledge hammer. I got up and called the front desk and they were apologetic and it stopped. They tried to make restitution, by offering me breakfast. I thought... More 

Was this review helpful? Yes
LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Thank you for taking the time to provide us with your feedback following your recent stay at the Crowne Plaza Kitchener-Waterloo. We are very sorry to hear that your stay with us was less than enjoyable and we want to ensure you this is not typical of the service we strive to provide to our guests. We were unaware that... More 

Montreal, Canada
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for 2 nights recently on a trip to visit family - we originally were checked into room 403 (at 12:30 am) only to find that the 2 rooms next door were having a party. We went to see the clerk at the desk - Lisa - who was very helpful and understanding and quickly switched us to the Executive... More 

Was this review helpful? Yes
LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Shari F, Thank you for posting a review following your recent stay with us. We are glad a potentially negative situation was immediately rectified by Lisa at the front desk and she was able to accommodate you with a new room quickly and efficiently. Your great comments have been passed on to her and we are happy you had... More 

Toronto, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The Crowne Plaza on King Street in Kitchener is a beautiful hotel. Their renovations are complete and the rooms are amazing. We stayed in a junior suite, which I highly recommend. 2 TVs, Microwave, Fridge, Coffeemaker and the room itself is very spacious. Bathrooms are completely renovated as well. We had dinner and breakfast at the Aqua Lounge. Food was... More 

Was this review helpful? Yes
LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Catherine W, Thank you for taking the time to share your kind words with us following your recent stay. We are ecstatic to hear you enjoyed everything about your stay, from your spacious Jr. Suite, to the food in Aqua Restaurant & Lounge, right to our convenient location downtown Kitchener. Thank you for choosing to stay with us and... More 

Toronto
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here during the Bluesfest! The Staff was courteous and kind and the rooms were clean! Great Location in Downtown Kitchener within walking distance to everything! The rooms were clean and parking was conveniently located closeby!

Was this review helpful? Yes
LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Jon W, Thank you for your wonderful review and 5 star rating following your recent stay with us. We are so happy to hear you thoroughly enjoyed your stay with us and everything met your expectations! We hope you enjoyed the Bluesfest and hope to see you again next year or sooner. Jenna Assistant Front Office Manager More 

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