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Crowne Plaza Kitchener-Waterloo

3.0 of 5 105 King Street East, Kitchener, Ontario N2G 2K8, Canada (Formerly Delta Kitchener-Waterloo)
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Crowne Plaza Kitchener-Waterloo
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Crowne Plaza Kitchener-Waterloo
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61 reviews from our community

Traveler rating
    16
    25
    11
    4
    5
See reviews for
14
12
2
21
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto, Canada
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We annually visit the KW for sports tournaments. Had a friend book a hotel since most were taken. When I pulled into the parking lot my stomach sank....oh no...this was the old Delta. Upon entering the lobby, my heart jumped in joy!!! Total reno!!!! Very boutique chic! Seriously! Every floor, every inch was almost renovated since the handover to the... More 

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Saint Louis, Missouri
1 review
4 of 5 stars Reviewed 4 days ago NEW

Well-appointed, comfortable room. Shuttle service, delivery of forgotten toiletries, breakfast request accomodations, and staff thinking to bring me bottled water when I was ill were much appreciated!

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Toronto, Canada
2 reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My first impression of this hotel is that it was recently updated. The rooms were clean consisting of two very comfortable queen sized beds. The bathroom was fine, but had NO counter space:( I thought the pool was fine until I viewed the water from a window at the lower level it was full of hair and a large amount... More 

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LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Sandyman68, Thank you for taking the time to compete at review following your recent stay with us. We are happy to hear that you enjoyed your stay and your newly renovated guestroom. We do have upgraded rooms in our Executive tower that have larger bathrooms with more counter space for your convenience. Your feedback regarding the of the pool... More 

Toronto, Canada
Top Contributor
72 reviews 72 reviews
37 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here for two night for work meetings in the area. You can get to King St/city hall and the restaurants in that area in a 10-15 minute walk. Crowne Plaza has taken great care and cost in renovating the hotel. Often when a hotel renovates there is some small detail in the rooms that betrays its age but... More 

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LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Laura R. Thank you for spending some time and filling out a very detailed guest review of the Crowne Plaza Kitchener. We appreciate your positive feedback, and we are always striving to go above our guests expectations. We are truly proud of our renovations as well and we are pleased that you were able to enjoy all the facilities... More 

Milton, Canada
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed for one night as we were attending a concert at the Center in the Square. The Center was a short 10 minute walk from the hotel. The hotel was recently renovated and very modern. The rooms were very clean,washrooms well stocked and bed comfortable. The TV was also a new large screen with all channels in HD. WiFi... More 

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LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear RACEFAN4888, Thank you for your great 5 star review following your recent stay at the Crowne Plaza Kitchener-Waterloo. We are very happy to see that you enjoyed your newly renovated guestroom and all the amenities offered, We are also glad we were conveniently located for your concert venue and the employees were friendly and helpful during your stay. Thank... More 

St. Catharines, Canada
Contributor
17 reviews 17 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for one night last weekend as we attended a concert. Check-in was fast and efficient. Room was very spacious, and clean and appeared to have been recently renovated. We ate dinner/breakfast in the in house restaurant/bar and were happy with the quality and prices. Every staff member we encountered greeted us with a smile and a hello. The... More 

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LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Derek R, Thank you for taking the time to write a glowing review following your recent stay with us. We are very happy to read that you had a great stay with us and and found your recently renovated guestroom comfortable and spacious. We are glad you got to take advantage of our restaurant Aqua, and had a few... More 

STONEY CREEK, ONTARIO CANADA
Senior Contributor
45 reviews 45 reviews
10 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is located in downtown Kitchener close to the Chinatown area. It has parking at the rear and has newly been refinished with a modern feel much like the W's and aloft brands. The lobby is great and the restaurant very modern. I highly recommend you getting the room in the tower section as I do have a feeling... More 

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lichfield
Top Contributor
58 reviews 58 reviews
15 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The front desk staff were excellent and polite. The bedroom was comfortable and clean having been recently refurbished. The restaurant needs bringing up to the same standard as the rest of the hotel. The breakfast menu was a bit limited.

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LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Paul W, Thank you for taking the time to write a review following your recent stay with us. We are happy to see that you enjoyed your stay and found the employees to be helpful and polite and also that you enjoyed your newly renovated guestroom. We apologize that you did not find the breakfast menu to your liking,... More 

Florida
Top Contributor
52 reviews 52 reviews
34 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My stay last week at the Crown Plaza Kitchener-Waterloo was comfortable and certainly met my expectations. While I will recognize the outstanding customer service of this hotel, there are some funky quirks about the design and structure of the hotel that I will get out of the way first. It was some of these issues that didn't allow me to... More 

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Stayed here and was pretty impressed from the entrance that was inviting, room was big and comfy as was the bed. Service was amazing and the food was great. they gave a free upgrade on checking in and the pool was great and I will say the largest hot tub I have ever seen for being indoors. Pool was great... More 

Was this review helpful? Yes
LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Disneycanuk, Thank you for your glowing review following your recent stay with us, we truly appreciate all your comments and for taking the time to share them with us. Here at Crowne Plaza Kitchener-Waterloo we pride ourselves in providing exceptional service and exceeding guests expectations and I am proud to say from your returned comments that you thoroughly enjoyed... More 

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Additional Information about Crowne Plaza Kitchener-Waterloo

Address: 105 King Street East, Kitchener, Ontario N2G 2K8, Canada (Formerly Delta Kitchener-Waterloo)
Phone Number:
Location: Canada > Ontario > Region of Waterloo > Kitchener > City Commercial Core
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Crowne Plaza Kitchener-Waterloo 3*
Number of rooms: 201
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Also Known As:
Delta Kitchener-Waterloo Hotel Kitchener
Delta Hotel Kitchener
Kitchener Delta Hotel
Crowne Plaza Kitchener-Waterloo Ontario

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