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Crowne Plaza Kitchener-Waterloo

3.0 of 5 105 King Street East, Kitchener, Ontario N2G 2K8, Canada (Formerly Delta Kitchener-Waterloo)
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Crowne Plaza Kitchener-Waterloo
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Crowne Plaza Kitchener-Waterloo
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39 reviews from our community

Traveler rating
    7
    17
    8
    3
    4
See reviews for
10
8
1
11
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Burlington, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Very nice sleek newly renovated property. Was formerly Delta Kitchener. Great downtown location. Restaurant and bar not open yet as of November 15, but looks very close to ready and looks fabulous! Beds SUPER comfortable! Rooms on exterior were a little loud but not terribly disruptive. Leisure area in basement feels very dingy and could use an update. My teens... More

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Hamilton, Canada
Contributor
15 reviews 15 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Usually stayed here when in KW when it was a Delta and it was getting a bit stale. Was going to book the new Delta but decided to go back here. The hotel looks fantastic. My room in the tower was great, everything new. Will go back again. Glad to see Botanica restaurant was open for breakfast, the buffet was... More

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LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Jamie V, Thank you for your glowing 5 star review for the Crowne Plaza Kitchener-Waterloo following your recent stay with us. We are so happy that you chose to return after our re-branding to the Crowne Plaza family and enjoyed the multimillion dollar renovation project that has taken place. In the coming weeks we will open our brand new... More

Richmond Hill, ON
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

We stayed at the hotel with our hockey team and families. The hotel was very nice and the staff we're mostly very nice. The rooms were nice and comfortable. They were very helpful in planning a lunch buffet. A nice stay.

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Ottawa, Ontario, Canada
Top Contributor
71 reviews 71 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for a hockey tournament and the hotel was newly renovated and up-to-date. Rooms were very nicely decorated and included a fridge and microwave which was very helpful to warm up meals in order to save on money. The bathrooms were also newly renovated and looked awesome except that it was very small and you could... More

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Edmonton, Canada
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for 2 nights in August while attending a family wedding. While we there the jazz festival was also going, so the hotel was busy. Check in took a while, but to be fair, there was an onslaught of people checking in at the same time. There was a bit of confusion regarding my room as the hotel... More

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Toronto, Canada
2 reviews
5 of 5 stars Reviewed 3 weeks ago

My parents were in town for a nearby concert to celebrate my Father's 75th birthday. They were very impressed with their room and the quality of the hotel's restaurant. Being right downtown, the location of the hotel was ideal for the concert venue. On top of this, the staff was fantastic. They made them feel right at home and extra... More

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LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Tim S, Thank you for your great 5 star review and comments for the Crowne Plaza Kitchener-Waterloo! We are so happy that your parents had such a wonderful stay with us, and we love to hear that all of our employees were helpful and friendly to make it a special stay for your parents. We are glad that the... More

Ithaca, New York
Top Contributor
65 reviews 65 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

I was not terribly impressed with this particular hotel. I was happy with the cleanliness of our room but was horribly disappointed in the design of both the sleeping area and especially the bathroom. It felt as if the designer was so consumed by making it contemporary they completely neglected making a functional space. The bathroom literally had no counter... More

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LucyD442, General Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear ithacamomof2, Thank you for your review following your recent stay at the Crowne Plaza Kitchener-Waterloo. We value each and every guest that stays with us and any feedback received during or following their stay. We are currently in the final stages of a multi million dollar renovation that has included each and every guestroom, hallways, lobby and lounge. Unfortunately... More

Montreal
Contributor
20 reviews 20 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 weeks ago

In business travel, waht I ask for is cleasn linen and effecient internet, wich I got at this place.In extra staff wanting to help you and taht nice cherrfull lady serving juice and coffee at breakfast. I also got: - no heating in my room (with the usual excuse ... at this tyme of year , bla, bla, bla) -... More

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LucyD442, General Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear OpportunityHunter, Thank you for your review of the Crowne Plaza Kitchener-Waterloo following your recent stay with us. Feedback from our guests is of the utmost importance and allows us to continually improve upon our product and services. Over the course of the last year, the hotel has undergone a multimillion dollar renovation project that has seen many great changes... More

St. Catharines, Canada
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed October 18, 2014

Stayed here for Oktoberfest 2014...glad we did. The room was very comfortable, the bed was really nice to sleep in - ultra cozy. There was a nice little fridge and microwave in the room along with a coffee maker. The bathroom was a tad small...only a large shower in it, no bath tub...this may be a downer for some, but... More

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LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear goertzsman, Thank you for posting a great review following your recent trip to Kitchener. We are proud to be an official Oktoberfest sponsor and located in the heart of the festivities for the convenience of our guests. We are very happy to see that you enjoyed your newly renovated guest room and found it comfortable and ultra cozy. We... More

Daytona Beach, FL
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 14, 2014

The hotel has been recently renovated and the hotel rooms are being refreshed. The new room decor is nice and comfortable - much better than before the refresh. They still have a bit of work to do on the lower floors but the tower rooms (I think) are completed. Since this hotel is right in downtown Kitchener it is within... More

Was this review helpful? Yes
LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear MikeM, Thank you for taking the time to post a review on your stay with us at the Crowne Plaza. We are happy that you like our newly renovated rooms. The final stage of our renovations is anticipated to be complete in the next couple of weeks which will allow our guests to enter the hotel closer to our... More

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Additional Information about Crowne Plaza Kitchener-Waterloo

Address: 105 King Street East, Kitchener, Ontario N2G 2K8, Canada (Formerly Delta Kitchener-Waterloo)
Phone Number:
Location: Canada > Ontario > Region of Waterloo > Kitchener > City Commercial Core
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Crowne Plaza Kitchener-Waterloo 3*
Number of rooms: 201
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Also Known As:
Delta Kitchener-Waterloo Hotel Kitchener
Delta Hotel Kitchener
Kitchener Delta Hotel
Crowne Plaza Kitchener-Waterloo Ontario

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