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Crowne Plaza Kitchener-Waterloo

3.0 of 5 105 King Street East, Kitchener, Ontario N2G 2K8, Canada (Formerly Delta Kitchener-Waterloo)
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Crowne Plaza Kitchener-Waterloo
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Crowne Plaza Kitchener-Waterloo
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42 reviews from our community

Traveler rating
    7
    18
    9
    4
    4
See reviews for
11
8
1
13
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto, Canada
Top Contributor
67 reviews 67 reviews
47 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed at this hotel due to its proximity to St. Mary's hospital. The entire hotel is very nicely decorated and colourful. Room was small and bathroom was tiny. We had a room facing Benton St with great big windows. The windows are drafty and there was a fair bit of traffic noise. The breakfast buffet was fair but reasonably priced... More 

Was this review helpful? Yes 1
LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear SKKF, Thank you for posting a review about your last stay with us at the Crowne Plaza Kitchener Waterloo. We are always looking for guest feedback so that we can continuously improve ourselves to meet the changing needs of all our guests. I am happy that you enjoyed our new renovations and that you also enjoyed our breakfast buffet.... More 

Cape Canaveral, Florida
Top Contributor
191 reviews 191 reviews
12 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel 4 times between July and November 2014. Pros: Newly remodeled (in fact, still under construction). Stylish and high-quality materials. Covered parking. Easy walk to several restaurants. Friendly staff. Cons: Small bathrooms -- no counter space, small shower stall. Poor quality control on the new construction. Every room had measurement marks on the bathroom tile. Two... More 

Was this review helpful? Yes
LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear HungryGreg, Thank you for taking the time to post a review about your stay with us at the Crowne Plaza Kitchener Waterloo. We always appreciate our guest's feedback and I have already forwarded your comments about the sticky doors and tiles to our Maintenance Team. We have since opened up the access closest to the parking lot so that... More 

Markham, Canada
1 review
2 of 5 stars Reviewed 2 weeks ago

I visit Kitchener about three times a year and this is my first time staying at the crown plaza. The interior of the hotel and decor is beautiful. The rooms were modern and very cozy. All amenities are provided. The front desk agents are very helpful. The negative - the heaters go off and on the whole night. Making it... More 

Was this review helpful? Yes
LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Ken T, Thank you for taking the time to post a review about your stay with us at the Crowne Plaza Kitchener Waterloo. We are happy that you liked our new renovations and that you found our staff to be helpful. I sincerely apologize for the inconveniences you experienced during your stay in regards to the shower and the... More 

Burlington, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Very nice sleek newly renovated property. Was formerly Delta Kitchener. Great downtown location. Restaurant and bar not open yet as of November 15, but looks very close to ready and looks fabulous! Beds SUPER comfortable! Rooms on exterior were a little loud but not terribly disruptive. Leisure area in basement feels very dingy and could use an update. My teens... More 

Was this review helpful? Yes
LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Wendy W, Thank you for your wonderful comments about our hotel. We are happy that you enjoyed your stay with us. We have now opened up our new restaurant Aqua Lounge and Restaurant and I'm sure you will be amazed at what we have done with the space. Our Executive Chef and his team have created an excellent new... More 

Hamilton, Canada
Contributor
16 reviews 16 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2014

Usually stayed here when in KW when it was a Delta and it was getting a bit stale. Was going to book the new Delta but decided to go back here. The hotel looks fantastic. My room in the tower was great, everything new. Will go back again. Glad to see Botanica restaurant was open for breakfast, the buffet was... More 

Was this review helpful? Yes
LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Jamie V, Thank you for your glowing 5 star review for the Crowne Plaza Kitchener-Waterloo following your recent stay with us. We are so happy that you chose to return after our re-branding to the Crowne Plaza family and enjoyed the multimillion dollar renovation project that has taken place. In the coming weeks we will open our brand new... More 

Richmond Hill, ON
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed November 11, 2014

We stayed at the hotel with our hockey team and families. The hotel was very nice and the staff we're mostly very nice. The rooms were nice and comfortable. They were very helpful in planning a lunch buffet. A nice stay.

Was this review helpful? Yes
LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Domesticdiva_8, Thank you for posting a review about your stay with us at the Crowne Plaza. We are delighted that you enjoyed your stay and thought our renovations were lovely. We look forward to hosting your family and hockey tournament in the near future. Warm Regards, Lucy Domingos Front Office Manager More 

Ottawa, Ontario, Canada
Top Contributor
71 reviews 71 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 9, 2014

We stayed at this hotel for a hockey tournament and the hotel was newly renovated and up-to-date. Rooms were very nicely decorated and included a fridge and microwave which was very helpful to warm up meals in order to save on money. The bathrooms were also newly renovated and looked awesome except that it was very small and you could... More 

Was this review helpful? Yes
LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Shelley L, Thank you for your review about your stay with us at the Crowne Plaza Kitchener Waterloo. We appreciate and welcome all feedback from our guests as that is the only way that we can improve on anything that our guests feel is important for a good night stay. We are happy that you enjoyed our facilities in... More 

Edmonton, Canada
Contributor
12 reviews 12 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 9, 2014

I stayed here for 2 nights in August while attending a family wedding. While we there the jazz festival was also going, so the hotel was busy. Check in took a while, but to be fair, there was an onslaught of people checking in at the same time. There was a bit of confusion regarding my room as the hotel... More 

Was this review helpful? Yes
LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Susan K, Thank you for taking the time to post a review about your stay with us during Blues Fest. We are delighted that you enjoyed your stay and that you enjoyed the amenities in the room. I am glad that my team were able to solve the problem you experienced at check in. We do apologize for the... More 

Toronto, Canada
2 reviews
5 of 5 stars Reviewed November 6, 2014

My parents were in town for a nearby concert to celebrate my Father's 75th birthday. They were very impressed with their room and the quality of the hotel's restaurant. Being right downtown, the location of the hotel was ideal for the concert venue. On top of this, the staff was fantastic. They made them feel right at home and extra... More 

Was this review helpful? Yes
LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Tim S, Thank you for your great 5 star review and comments for the Crowne Plaza Kitchener-Waterloo! We are so happy that your parents had such a wonderful stay with us, and we love to hear that all of our employees were helpful and friendly to make it a special stay for your parents. We are glad that the... More 

Ithaca, New York
Top Contributor
66 reviews 66 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed October 30, 2014 via mobile

I was not terribly impressed with this particular hotel. I was happy with the cleanliness of our room but was horribly disappointed in the design of both the sleeping area and especially the bathroom. It felt as if the designer was so consumed by making it contemporary they completely neglected making a functional space. The bathroom literally had no counter... More 

Was this review helpful? Yes
LucyD442, General Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear ithacamomof2, Thank you for your review following your recent stay at the Crowne Plaza Kitchener-Waterloo. We value each and every guest that stays with us and any feedback received during or following their stay. We are currently in the final stages of a multi million dollar renovation that has included each and every guestroom, hallways, lobby and lounge. Unfortunately... More 

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Additional Information about Crowne Plaza Kitchener-Waterloo

Address: 105 King Street East, Kitchener, Ontario N2G 2K8, Canada (Formerly Delta Kitchener-Waterloo)
Phone Number:
Location: Canada > Ontario > Region of Waterloo > Kitchener > City Commercial Core
Price Range (Based on Average Rates): $
Hotel Class:3 star — Crowne Plaza Kitchener-Waterloo 3*
Number of rooms: 201
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Also Known As:
Delta Kitchener-Waterloo Hotel Kitchener
Delta Hotel Kitchener
Kitchener Delta Hotel
Crowne Plaza Kitchener-Waterloo Ontario

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