We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 15 Kitchener hotels

Crowne Plaza Kitchener-Waterloo

3.0 of 5 Hotel   |   105 King Street East, Kitchener, Ontario N2G 2K8, Canada (Formerly Delta Kitchener-Waterloo) (City Commercial Core)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Flexibility & Breakfast!
Save Saved
You added Crowne Plaza Kitchener-Waterloo to your Saves list
Crowne Plaza Kitchener-Waterloo
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 11 more sites!
58%
Ranked #6 of 15 hotels in Kitchener
A recent review
4 of 5 stars reviewed 1 week ago
CaptainMitchell Denver, Colorado
  • Overview
  • Reviews (17)
  • Photos (24)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (6)
  • Location
  • More
Write a Review

17 people have reviewed this hotel

Traveler rating
    2
    8
    3
    3
    1
See reviews for
2
3
1
4
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Denver, Colorado
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

New room had good finishes, bathroom was modern and functional. Some painting was minority blemished, especially around the sliding door to the outside. We were on 4th floor and slept with the windows open, so not too loud a location either. Parking was a bit interesting, especially with the construction. You can walk down King St to a couple of... More

Was this review helpful? Yes
LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear CaptainMitchell, Thank you for taking the time to post a review about your last stay with us at the Crowne Plaza Kitchener Waterloo. We thank you for choosing us and providing us with your feedback. We are delighted that you enjoyed your newly renovated room and that you had a quiet stay. We are in the final stages of... More

Kitchener, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were in town for ribfest and chose this hotel because of the close proximity to Victoria Park. The hotel is still under renovations so some areas were not yet complete but the areas that were complete were lovely and modern. We were very impressed with our newly renovated room. The only drawback was the small size of the bathroom.... More

Was this review helpful? Yes
LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear LBtravel102, Thank you for taking time out to post a review about your stay with us at the Crowne Plaza Kitchener Waterloo. We appreciate our guest feedback and take it into consideration when looking for new ways to keep our guests happy. Thank you for the lovely comments about the hotel and our staff. We are delighted that you... More

Ohio
Top Contributor
73 reviews 73 reviews
10 hotel reviews
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Was in town for work, and stayed at the Crowne Plaza for 4 nights. The hotel itself is going through some major renovations. The front desk/lobby was beautiful, nearly remodeled and easy to access. My room was also newly remodeled and was very nice. Just a couple things for improvement....the breakfast at the restaurant was horrible. The breakfast buffet was... More

Was this review helpful? Yes 1
LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Hop2It2day, Thank you for taking time out from your busy day to post a review about your stay with us at the Crowne Plaza Kitchener Waterloo. We are happy that you enjoyed your stay with us and your newly renovated room. We are currently in the final stages of our renovations and are scheduled to have our restaurant/lounge open... More

Toronto, Canada
Senior Contributor
46 reviews 46 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I stayed along with 3 other friends in 3 rooms for the BigMusicFest in July. The newly renovated rooms were very nice. Beds were extremely comfortable. The one drawback to the room is the bathroom design. It is very small with no where to really put your travel kit. There is one small shelf and nothing around... More

Was this review helpful? Yes 1
LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear EMuirAGM, Thank you for your review regarding your recent stay at the Crowne Plaza Kitchener-Waterloo. We are happy to see that you enjoyed your newly renovated guestroom and that you found it comfortable and the employees you encountered were friendly. I would like to apologize for the one individual you did interact with that was unfriendly and I would... More

Mokena, Illinois
Contributor
18 reviews 18 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Have been visiting Kitchener/Waterloo for over 40 years. I know this hotel has had its ups and downs but so far the re-hab has made it very nice. We stayed this past weekend and the rooms are nice and updated. They are still indeed working on it so I can only imagine it will get better as they finish up.... More

Was this review helpful? Yes 2
LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Ivash, Thank you for your recent review about your recent stay with us at the Crowne Plaza Kitchener Waterloo. We thank you for your loyalty to the property and are delighted that you love the new look and feel of the hotel. We are in the final stages of completing our restaurant and lounge along with the back end... More

Chicago, Illinois
1 review
3 of 5 stars Reviewed 4 weeks ago

This hotel was beautiful and had very comfortable beds. The staff was exceptionally friendly and helpful. I would have given the hotel 5 stars, except for the fact that you could hear EVERYTHING happening in the other rooms. Not only could you hear everything in each room from the hallway, but once in your room, you could hear your neighbors'... More

Was this review helpful? Yes
LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Marie3810407, Thank you for taking the time to post a review about your recent stay with us at the Crowne Plaza Kitchener Waterloo. We appreciate your feedback as it's the only way that we can ensure that we are meeting all our guest needs and expectations. I am delighted that you enjoyed our newly renovated rooms and that you... More

Kitchener, Canada
Contributor
17 reviews 17 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel has been rebranded several times in the last few years and, as such, is no stranger to renovations. As several other posters have commented, these updates are still a work in progress. The guest rooms are newly redone and nicely appointed; however, the meeting space hasn't been touched yet. When my husband and I got married 9 years... More

Was this review helpful? Yes 1
LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Limonadita, Thank you for taking the time to post a review of your recent stay with us at the Crowne Plaza Kitchener. We appreciate all guest feedback as we are always striving to go above our guests expectations. We are in the final stages of the $12 million renovation project and our meeting space is the last phase. We... More

Toronto, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 29, 2014 via mobile

The hotel has been beautifully renovated, it's very sleek and modern. The staff is very friendly and helpful. I would have given them 5 out of 5 except for the fact the parking is pretty far away from the front lobby, which is a problem for people with disabilities like my husband. There were no elevators at the parking level... More

Was this review helpful? Yes 1
LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear C P, Thank you for taking the time to post a review about your recent stay at the Crowne Plaza Kitchener Waterloo. We appreciate the feedback as we are always trying to better ourselves so that we can meet all the needs of guests such as yourself. I am happy that you thoroughly enjoyed your stay and that you... More

Ontario Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 16, 2014

We stayed in a very comfortable room with all the amenities. King size bed with a pull out bed if required. (blankets and pillows for pull out not sufficient. Hugely uncomfortable bed which collapsed in the middle) Its a pull out however, I get that. Very nice room for two people in a KS bed. Staff were helpful enough. So... More

Was this review helpful? Yes
LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear x-davcon-x, Thank you for taking the time to post a review of the Crowne Plaza Kitchener-Waterloo following your recent stay with us. We truly value feedback from each and every guest who stays with us and we use that feedback to continuously improve our products and service. We are happy to see that you found your newly renovated guestroom... More

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 12, 2014

The newly renovated hotel rooms are very comfortable and quiet. We had an executive king room, and slept very well. The room had a comfortable high backed sofa with a small table perfect for my laptop. The bathroom had a very nice shower, very hot water and easy reliable internet access. I liked the tower rooms and look forward to... More

Was this review helpful? Yes 2
LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Thomas M, Thank you for your review following your recent stay at the Crowne Plaza Kitchener-Waterloo. We are very pleased to see that you enjoyed your newly renovated Executive King guestroom and that the quality of the room and amenities met all of your needs. We are very excited to share that our lobby and reception area has now... More

Owners: What's your side of the story?
If you own or manage Crowne Plaza Kitchener-Waterloo, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Crowne Plaza Kitchener-Waterloo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Kitchener-Waterloo

Address: 105 King Street East, Kitchener, Ontario N2G 2K8, Canada (Formerly Delta Kitchener-Waterloo)
Phone Number:
Location: Canada > Ontario > Region of Waterloo > Kitchener > City Commercial Core
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Crowne Plaza Kitchener-Waterloo 3*
Reservation Options:
TripAdvisor is proud to partner with Agoda, Priceline, Travelocity, IHG, Booking.com, Orbitz, Tingo, HotelsClick, Hotels.com, Despegar.com, BookingOdigeoWL, Venere, Expedia and Otel so you can book your Crowne Plaza Kitchener-Waterloo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Delta Kitchener-Waterloo Hotel Kitchener
Delta Hotel Kitchener
Kitchener Delta Hotel
Crowne Plaza Kitchener-Waterloo Ontario

24 photos of this hotel

Management photos: Courtesy of the property manager

Viewed
All management photos (25)
Viewed
Room/suite (7)
Viewed
Hotel & grounds (1)
Viewed
Pool/beach area (1)
Viewed
Bathroom (1)
Viewed
Other (15)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in
any neighborhood
in Kitchener with
any amenities

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Crowne Plaza Kitchener-Waterloo is Kitchener's largest and premier full service hotel. Ideally located in the heart of downtown Kitchener, the Crowe Plaza Kitchener-Waterloo is the jewel of downtown, providing upscale accommodations and meetings/conference facilities. With a multi-million dollar renovation completed each guest room is a brand new room, offering our guest a luxurious stay. The Crowne Plaza Kitchener-Waterloo boasts 201 modernly designed guestrooms, 17 000 square feet of meeting/function space, onsite restaurant and lounge, indoor swimming pool, full fitness and recreation centre including two bowling lanes and mini putt. ... more   less 
Number of rooms
201

Questions & Answers

Questions? Get answers from Crowne Plaza Kitchener-Waterloo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer