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Crowne Plaza Kitchener-Waterloo

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105 King Street East, Kitchener, Ontario N2G 2K8, Canada (Formerly Delta Kitchener-Waterloo)
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Crowne Plaza Kitchener-Waterloo
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Crowne Plaza Kitchener-Waterloo
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77 reviews from our community

Traveler rating
    21
    30
    14
    6
    6
See reviews for
16
14
2
29
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Peterborough, Canada
1 review
5 of 5 stars Reviewed 1 week ago NEW

Great hotel to stay at! Dinner was good, room was super clean. Check in was fantastic, I showed up early and front desk did what they could to ensure I was comfortable, stored my bags and brought them up for me too!

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Ottawa,ON
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a very old hotel that has been renovated into a very modern boutique style hotel! Be careful though as the first room we were given was extremely small! The bathroom was so small that I swear that I could have had a shower while I went to the bathroom and also brushed my teeth all at the same... More 

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Senior Contributor
48 reviews 48 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 1 week ago

Well, I must say that from my first interaction with the front desk clerk, this hotel just seemed to be heading south. I presented myself at the front desk and I was greeted with....well, nothing. The clerk was in the back doing something...which is fine but then when he showed up, went straight to the phone. He finished what sounded... More 

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San Francisco, California
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 1 week ago via mobile

This is the second time I stay at this hotel for the sole reason that it's within walking distance to my company's branch in Kitchener. The first time was a bad experience but given that they were going through a renovation, I let it go. But 1.5 years later, while the renovation has improved the exterior look and feel of... More 

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LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear IK_SF_World_Traveler, Thank you for taking the time to share your feedback regarding your recent stay with us. Honest feedback from our guests is of the utmost importance , as this enables us to strive to maintain and improve our product and service to consistently meet your expectations. In this case, you experience at the Crowne Plaza Kitchener-Waterloo was not... More 

Vancouver, Canada
Top Contributor
58 reviews 58 reviews
35 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This beautiful hotel has undergone an expensive renovation recently. It shows. Beautiful design is evident everywhere. There are little touches, like aromatherapy amenities to help a guest sleep. We were there for a business meeting. The food was good and plentiful - unlike most catered meeting fare. The banquets gentleman assigned to us, Stephen, was attentive and obviously took pride... More 

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LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear T D, Thank you for taking the time to share your feedback with us following your recent stay with us. We are very happy to see that you thoroughly enjoying you stay and your business meeting that took place on site. Your wonderful feedback about Stephen has been passed along to him, he is such a great asset to... More 

Elmira, Ontario, Canada
Top Contributor
70 reviews 70 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed April 11, 2015

I have not actually stayed all night at the Crowne Plaza in Kitchener, but I was taken on a tour because the charity for which I sit on the Board is planning a fund raiser and we are looking for a large ballroom. The Crowne Plaza-Kitchener has just gone through about $15 million in renovations and boy does it show!.... More 

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Hartford, Connecticut
Contributor
12 reviews 12 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 10, 2015

Stayed here in December 2014 for two nights after my family drove up from Connecticut for a funeral. The hotel is situated in a small urban area right next to a university or school of some kind. There are a few takeout restaurants in the area and a hard to find food court in the building across the street. GOOD... More 

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LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear OneWomanStyle, Thank you for taking the time to complete a TripAdvisor review in regards to your stay in December. We are glad that you enjoyed your stay with us and your newly renovated guestroom. Your feedback regarding the showers has been taken into consideration and a solution to rectify the issue is being developed. Additional signage has been put... More 

Vancouver, Canada
Top Contributor
62 reviews 62 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 9, 2015

From beginning to end our stay at this hotel was outstanding. I love the new upgrades and the staff is friendly, efficient and knowledgeable. The rooms are quiet with in room amenities. There are several nice restaurants in the area for those times that you do not want to eat in. Also it is close to transit.

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LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear c2vtaylor, Thank you for taking the time to provide us with your positive feedback regarding your recent stay at the Crowne Plaza Kitchener-Waterloo. We are very glad to hear that you thoroughly enjoyed your stay and all the renovations that have taken place over the past year. Customer service is something that we pride ourselves on and the great... More 

Farmington Hills, MI
Contributor
14 reviews 14 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 9, 2015

Went for long holiday weekend to visit friends, staff was friendly and very professional. Rooms are well appointed. Hotel is very clean and up kept. Great location, central downtown. Close to everything. Only issue is parking, it is not very handicapped accessible. I am in a wheelchair and there are stairs at each entrance except for the main. So I... More 

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2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 8, 2015

I spent one night at this hotel and I was sadly disappointed by the overall poor customer service provided. The front desk staff was unfriendly, I waited 45 minutes at their restaurant for a mediocre flat bread and didn't even get the fries that came with it until I got my bill... a real joke! I definitely would't recommend this... More 

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LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Judy R, Thank you for taking the time to post a review on Trip Advisor. I am deeply saddened that we did not provide you with the service levels that a Crowne Plaza is known for. I will be reviewing your comments with my staff at the front desk as this is unacceptable behaviour. We are always committed to... More 

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