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BEST WESTERN PLUS Kitchener-Waterloo

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2899 King St E, Kitchener, Ontario N2A 1A6, Canada (Formerly Comfort Inn)
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Best prices for: 1 room 1 guest
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BEST WESTERN PLUS Kitchener-Waterloo
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156 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Georgetown
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 days ago NEW

Staff was professional and courteous. Rooms were clean and comfortable. The breakfast was more than adequate. Having coffee available throughout the day is a great idea. Rooms on second floor are quieter than rooms on first floor -- we stayed on both floors on two different times within two weeks.

Was this review helpful? Yes
Huntsville, Canada
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

The service was wonderful! We stayed one night only and the breakfast was great. However, the room we were first assigned to was definitely a SMOKING room or had been a smoking room in the past and was not renovated/cleaned sufficiently. We asked to see the other rooms and were shown 2 others that were not smoky. However, the last... More 

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Bracebridge, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Reeception staff pleasant and efficient, property dated from the outside, but rooms were clean and efficient. Beds were good. The breakfast which was included was in a room off the lobby, and there was plenty of seating for everyone. I would recommend this hotel

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Peterborough, Canada
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The hotel looked nice from the outside, and the check in girl was very nice. We had the end room on the 1st floor (152). The room was small and cluttered so there wasn't much room to walk around. Not the size you'd expect for a best Western plus and for what you pay. The floor just inside the sliding... More 

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Burlington
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is an old hotel and it does how in places such as the bathrooms with 30 year old fittings (trust me I know). The maintenance staff should be highly commended for keeping the place as good as it is, given the age, but overall it's clean and decent. Breakfast was adequate, with plenty of choice, but empty hash brown... More 

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Ottawa, Canada
1 review
4 of 5 stars Reviewed May 20, 2015

The service was good, staff very friendly and helpful. The rooms were very comfortable. My only complaint would be the pillows were too soft but the room was very clean. I didn't like the breakfast. Maybe because the hotel was really booked that weekend and there wasn't much left near the end of breakfast hour. We found a great diner... More 

Review collected in partnership with Best Western

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Miranda_Richter, Guest Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear GeorgeK, Thank you for reviewing your recent stay with us in Kitchener. We love to hear that you had such an enjoyable experience. Our entire staff works very hard to make sure our guests are comfortable and have everything they need to feel right at home. Please accept our apologies if you feel the breakfast was not stocked when... More 

Basking Ridge, NJ
Senior Contributor
36 reviews 36 reviews
36 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed May 19, 2015

Stayed here for 2 nights during a Pokemon event. The front desk was very helpful and friendly and the free breakfast was standard fare but convenient. The bed was comfortable and the bathroom was roomy. Some negatives include that two of my five lights in my room just didn't work (room 209). Also, they were skimpy on the towels. But... More 

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Miranda_Richter, Guest Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear PokeMomNJ, Thank you for staying with us during your recent visit into Kitchener. Hopefully you had a great time at the Pokemon event! It is good to hear that you found our breakfast to be satisfying and that our staff was able to help you. Please accept our apologies if the lights in your room were not functioning. This... More 

Edmonton, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 18, 2015

The King room was cozy, clean and light and the bed mattress was incredibly comfortable! The patio doors off the room led directly to the parking lot so it was convenient to get things to and from our vehicle; was also nice to be able to leave the door open to let in a breeze instead of using the air... More 

Was this review helpful? Yes
Miranda_Richter, Guest Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear CanadianTraveler49, It is great to hear that you had a great time while staying with us and thoroughly enjoyed our breakfast options. It’s unfortunate that you did not have the opportunity to try our complimentary light dinner, hopefully you will get a chance to return. We truly appreciate your kind words and look forward to welcoming you back to... More 

oakville ont, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 18, 2015

We had forgotten to book a second night,by the time we got back they were sold out .we left a request with Melissa ( who said she could make no promises ) but when we arrived she had the second night !! We were tired and got takeout , from across the street , but when we opened it found... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Miranda_Richter, Guest Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear R D, Thank you for staying with us and writing such a lovely review. We are pleased to hear that everything worked out for your second night stay. We recently changed our breakfast selection and the way we prepare our scrambled eggs so it is absolutely amazing to find out that you enjoyed the changes. We are always looking... More 

Ottawa, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 16, 2015

This hotel is conveniently located near the ring road making access to any other part of the city very quick. The rooms are comfortable and clean but the outstanding element was the professional, friendly and very helpful staff. They were all unfailingly cheerful.

Review collected in partnership with Best Western

Was this review helpful? Yes
Miranda_Richter, Guest Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear John S, Thank you for reviewing your recent stay with us in Kitchener. We love to hear that you had such an enjoyable experience. Our entire staff works very hard to make sure our guests are comfortable and have everything they need to feel right at home. We hope to see you again soon, please do not hesitate to... More 

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