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All 15 Kitchener hotels

BEST WESTERN PLUS Kitchener-Waterloo

2.5 of 5 Hotel   |   2899 King St E, Kitchener, Ontario N2A 1A6, Canada (Formerly Comfort Inn)
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82%
Ranked #2 of 15 hotels in Kitchener
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
RitaJohnston london
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118 people have reviewed this hotel

Traveler rating
    45
    48
    17
    5
    3
See reviews for
22
41
13
35
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Any
English first
london
Top Contributor
64 reviews 64 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were in Kitchener for my daughter's birthday. This hotel provided us with everything we needed. The beds were comfortable and the room was clean. We did not eat breakfast as the room was quite small and quite warm. We would stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes
Miranda_Richter, Public Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Rita Johnston, Thank you for writing a review regarding your recent stay with us. It is a pleasure to hear that you enjoyed our guest rooms and had a clean, comfortable experience. We are sorry that you could not enjoy our complimentary breakfast during your stay and hope you get an opportunity the next time you're visiting. We look... More

toronto, Canada
1 review
4 of 5 stars Reviewed 3 weeks ago

Well located for our needs. room was clean. Bed was nice and quiet even with the highway right out our sliding door. Second time we have stayed here. Skip the breakfast, it is the weak part of the stay. go around the corner to Country Boy

Review collected in partnership with Best Western

Was this review helpful? Yes
Miranda_Richter, Public Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Michael G, Thank you for staying with us once again. It is great to hear that you had a good experience overall and we appreciate your review. Yours in Hospitality, Miranda Richter Sales Coordinator More

Pembroke, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel is well kept and in a good location for shopping at outlet stores or malls. The staff was friendly, curteous, and helpful. The breakfast was fresh, hot and excellant, and the start and finish times suited us to a tea. The fitness centre should have instructions on how to adjust the Oysessis 5, but other than that no... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Miranda_Richter, Public Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Bruce L, Thank you for staying with us and we appreciate your review! It’s great to hear you had a pleasant experience and enjoyed your time in Kitchener. We will work on getting instructions put into our fitness centre for easier use of the machines. Thank you for your feedback and we hope to see you again soon. Yours... More

Mississauga, Canada
Top Contributor
65 reviews 65 reviews
15 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We've often stayed at Best Western Hotels and it never disappoints. But, BW Plus was extra special in every way. Stylish reception room, comfy, clean, and fluffy beds, equipped with a fridge and a microwave. Breakfast room is medium size with the usual staple for breakfast: eggs, sausages, waffles, yoghurt, coffee, tea, juices and the like. Their hospitality is superb!... More

Was this review helpful? Yes
Miranda_Richter, Public Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear ROADK21, Thank you for choosing Best Western as your preferred hotel brand when traveling. We appreciate you taking the time to review your recent stay with us. It is a pleasure to hear that you enjoyed our breakfast and the extra amenities that we provide in our guest rooms. Please accept our apology if you may have been disturbed... More

Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Always have a great stay at Best Western Hotels. Always the staff are friendly and very helpful with everything including directions. Location was perfect. Transit was close by so car was not needed. Bed was very comfortable.

Review collected in partnership with Best Western

Was this review helpful? Yes
Miranda_Richter, Public Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Ken H, On behalf of all Best Western hotels I would like to thank you for being such a loyal guest. We appreciate you taking the time to write a review regarding your stay. You’re always welcome back and we look forward to seeing you again next time you’re in the city! Yours in Hospitality, Miranda Richter Sales Coordinator More

Kitchener
1 review
5 of 5 stars Reviewed 4 weeks ago

Room was very quiet and located in a practical spot. We enjoyed every aspect of our stay in this hotel. We were welcomed with smiles and kindness. Only small hic is that an extra $15.00 was charged on my credit card but I don't know why.

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
Miranda_Richter, Public Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Lorraine G, Thank you for the review regarding your recent stay. We are pleased to find that you had an enjoyable experience while staying with us. Please know that the $15.00 extra on your credit card was not a charge, but just an authorization. We always authorize an extra $15.00 when a guest checks in for incidental purposes. The... More

Montreal, Canada
1 review
4 of 5 stars Reviewed 5 weeks ago

Very nice staff and a comfortable bed......that's about it. Breakfast is inedible. The hotel is in a good location. The fitness room is barely a fitness room. The water from the tap tasted gross. At the time it was the hotel available. In a pinch its good

Review collected in partnership with Best Western

Was this review helpful? Yes
Miranda_Richter, Public Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Matthew B, Thank you for staying with us and writing a review. It is a pleasure to hear you found our guest room to be comfortable and our staff friendly. We’re sorry to find out that you didn’t like the breakfast we provided. Please know that we do have complimentary drinking water 24 hours of the day in the... More

Sydenham
2 reviews
5 of 5 stars Reviewed July 21, 2014

Hotel easy to find right off main highway. At arrive welcome to a beautiful lobby, excellent front desk service, fast check in, friendly and helpful staff especially giving suggestions for dinner. Nice breakfast in the morning lots of room again friendly staff in the breakfast room. Guest room, clean, excellent lighting for working, very quiet room, comfortable bed.

Review collected in partnership with Best Western

Was this review helpful? Yes
Miranda_Richter, Public Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Patricia N, Thank you for taking the time to write this review. We’re so happy to hear that you enjoyed our complimentary breakfast and found the hotel to be clean, comfortable, and quiet throughout your stay. Thank you for mentioning our staff and the quality of service you received. Our entire staff works very hard to ensure our guest’s... More

Ontario, Canada
Contributor
17 reviews 17 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 18, 2014

Very nice clean hotel, with very comfy beds. Not in a great location for walking or sitting outside because it is right beside a couple very busy roads. Very underwhelming hot tub. I was very happy to be alone because, it is so small that it would have been very akward otherwise. Breakfast had a lot of choices, it was... More

Was this review helpful? Yes
Miranda_Richter, Public Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Felicia W, Thank you for posting a review regarding your recent stay with us. We are happy to hear that you found our hotel to be clean and comfortable. Yes, we are located on a busy street in the heart of Kitchener so that everything our guests may need is within walking distance, including the region’s largest shopping mall... More

Collingwood, Ontario, Canada
Contributor
11 reviews 11 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 30, 2014 via mobile

Stayed for a night and was happy with the service, light breakfast, and quietness. Bed was comfortable. Wireless was good quality to watch netflix on iPad. Sufficient soaps and towels. Pod style coffee maker was handy. Good water pressure in shower.

Was this review helpful? Yes
Miranda_Richter, Public Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Sarah H, Thank you kindly for writing this review regarding your recent stay with us. It's great to hear that you had a positive experience. Customer service is our top priority and our entire staff works very hard to ensure our guests are happy; so thank you for your recognition. We would like to welcome you back to our... More

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Additional Information about BEST WESTERN PLUS Kitchener-Waterloo

Address: 2899 King St E, Kitchener, Ontario N2A 1A6, Canada (Formerly Comfort Inn)
Phone Number:
Location: Canada > Ontario > Region of Waterloo > Kitchener
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Kitchener-Waterloo 2.5*
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Also Known As:
Comfort Inn Kitchener
Kitchener Comfort Inn
BEST WESTERN PLUS Kitchener-Waterloo Ontario

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Class
Number of rooms
98

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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