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BEST WESTERN PLUS Kitchener-Waterloo

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2899 King St E, Kitchener, Ontario N2A 1A6, Canada (Formerly Comfort Inn)
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BEST WESTERN PLUS Kitchener-Waterloo
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BEST WESTERN PLUS Kitchener-Waterloo
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142 reviews from our community

Traveler rating
    53
    58
    20
    8
    3
See reviews for
26
47
13
47
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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  • English first
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  • German first
  • Italian first
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  • All months
    (142)
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    (35)
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    (39)
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    (25)
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Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

The hotel was clean and wonderful staff. My only complaint is that it was priced the same as the more uper end hotels. The rate needs to change. Breakfast could be a bit more appealing as well. Over all its a nice quiet clean night away.

Review collected in partnership with Best Western

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2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Had an appt in Kitchener and ended up having to stay over night due to the weather. Very friendly front desk staff, was delighted to find our standard room had two king size beds. However, breakfast was a big disappointment. Every table in the room was filthy and not wiped down. Had to ask for numerous things, and was not... More 

Was this review helpful? Yes 3
Keswick, Canada
1 review
3 of 5 stars Reviewed 3 weeks ago

Excellent, helpful staff, fast internet. Close to big mall and few restaurants. If you stay in this hotel ask for a room on the internal yard. The rooms in the outside are very noisy because of highway that is busy 24/7.

Review collected in partnership with Best Western

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London, Ontario
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had never stayed here before, but DH Lodging in St. Jacobs was closed on Mondays, so we needed another hotel. We were glad we picked this one. Upon check-in we were offered a complimentary dinner with beef stew and chicken penne. It's so nice to not have to find a restaurant after driving all day. The room was spacious... More 

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Warren, Michigan
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 27, 2015

Great hot tub - Actually Hot and good jets Great hot sauna Good rooms and great staff Good breakfasts too. Good work out area. Close to a lot of good places to eat and also to drink. The staff is good at pointing you in the right direction so you have an enjoyable stay.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Miranda_Richter, Guest Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear JMO3210, Wow! Thank you for posting such a lovely review regarding your experiences at our property. It is an honour to hear that you consider us a favourite. We truly believe that our staff is what makes our hotel stand out from all the others. They work so hard in every department to ensure our guests feel at home.... More 

Winona, Minnesota
Contributor
18 reviews 18 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 23, 2015

Friendly staff during late check-in. Room was average size - half taken up by nice and comfortable king sized bed. Side chair and ottoman, ample desk space, and flat screen TV. Breakfast was a mix of hot and cold items but was enough to get going. Quiet and easy access in/out of hotel area. Would definitely stay again.

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Miranda_Richter, Guest Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Michael T, It was such a pleasure having you stay with us during your recent business trip into Kitchener. Thank you for taking the time to write a review about your experience at our hotel. We appreciate all your kind comments and hope to welcome you back to Kitchener in your future travels. Yours in Hospitality, Miranda Richter Sales... More 

Brampton
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 7, 2015

I stayed at this hotel and it was a nice hotel however nothing outstanding. My only complaint was the breakfast the usual same breakfast as most hotels very boring. This hotel accommodated my needs was clean and overall a nice stay. I would stay again if on business.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Miranda_Richter, Guest Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Enzo C, Thank you for reviewing your recent stay with us. It is great to hear that you were satisfied with your overall experience. Our entire staff, especially our housekeepers, work very hard to ensure a positive guest experience from the moment they arrive until the time they check out. We highly appreciate you taking the time to comment... More 

North Bay, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 30, 2014

Rooms are nice. The breakfast has plenty of variety. It won't knock your socks off but it shouldn't disappoint either. If you've stayed at a Comfort Inn, Best Western, Hotel 6 etc you know what you're getting.

Was this review helpful? Yes
Miranda_Richter, Guest Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear eh_jay2014, Thank you for staying with us during your recent business trip into Kitchener. We are delighted that you enjoyed your stay enough to write a kind review and share your experience with other travelers. It is a pleasure to hear that you found our complimentary breakfast plentiful and satisfying. We hope to be able to welcome you back... More 

Beamsville, Canada
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 21, 2014

in July 2014 we returned to the Best Western Plus in Kitchener. We've stayed at this location for a few years while visiting our convention at the Aud. Service, rooms and food were excellent as always. We stayed at this location before it changed names and was renovated. Now it is an even better place to stay. We look forward... More 

Was this review helpful? Yes
Miranda_Richter, Guest Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Keithlounsbury, Thank you for writing another amazing review about your most recent stay with us. We are so happy to hear that you enjoy our hotel enough to keep returning every year for convention. We appreciate you being such a loyal guest even after we changed brands. Our rooms are selling quickly for this summer’s convention so we hope... More 

Denton, Texas
Top Contributor
53 reviews 53 reviews
29 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed December 20, 2014

Stayed here for one night. Very friendly and helpful staff. Excellent hot breakfast. Room was nice, quiet and comfortable. There is a great bar in front of the hotel. I was here for work, but If I ever come to Kitchener with my family, I will definitely stay here. If you want to go to downtown Kitchener and don't have... More 

Was this review helpful? Yes
Miranda_Richter, Guest Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Bambamgp, It was a great pleasure having you as a guest at our hotel. Thank you for taking the time to write about your experience with us. We highly appreciate your kind words and hope to welcome you (and your family) back to the Kitchener area in the future. Yours in Hospitality, Miranda Richter Sales Coordinator More 

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