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BEST WESTERN PLUS Kitchener-Waterloo

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2899 King St E, Kitchener, Ontario N2A 1A6, Canada (Formerly Comfort Inn)
Best prices for: 1 room 1 guest
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BEST WESTERN PLUS Kitchener-Waterloo
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BEST WESTERN PLUS Kitchener-Waterloo
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151 reviews from our community

Traveler rating
    58
    61
    21
    8
    3
See reviews for
29
51
13
48
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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Ottawa, Canada
1 review
4 of 5 stars Reviewed 1 week ago

The service was good, staff very friendly and helpful. The rooms were very comfortable. My only complaint would be the pillows were too soft but the room was very clean. I didn't like the breakfast. Maybe because the hotel was really booked that weekend and there wasn't much left near the end of breakfast hour. We found a great diner... More 

Review collected in partnership with Best Western

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Basking Ridge, NJ
Senior Contributor
36 reviews 36 reviews
36 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for 2 nights during a Pokemon event. The front desk was very helpful and friendly and the free breakfast was standard fare but convenient. The bed was comfortable and the bathroom was roomy. Some negatives include that two of my five lights in my room just didn't work (room 209). Also, they were skimpy on the towels. But... More 

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Edmonton, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The King room was cozy, clean and light and the bed mattress was incredibly comfortable! The patio doors off the room led directly to the parking lot so it was convenient to get things to and from our vehicle; was also nice to be able to leave the door open to let in a breeze instead of using the air... More 

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oakville ont, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We had forgotten to book a second night,by the time we got back they were sold out .we left a request with Melissa ( who said she could make no promises ) but when we arrived she had the second night !! We were tired and got takeout , from across the street , but when we opened it found... More 

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Ottawa, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel is conveniently located near the ring road making access to any other part of the city very quick. The rooms are comfortable and clean but the outstanding element was the professional, friendly and very helpful staff. They were all unfailingly cheerful.

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Windsor, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed overnight (as previously a few years ago) as we thoroughly enjoyed this peaceful place. easy access to hotel and all local amenities. Staff was pleasant and helpful when asked for local directions and restaurants.

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Ontario, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Rooms were clean, fresh, bed was comfortable. WiFi worked well. Breakfast had a good selection, Staff were professional, and helpful. Good location, close to major highway and shopping area. Would return again.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Ottawa, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Ended up staying at this hotel bu fluke. It was more than I expected. It was right off the highway, close to all major amenities and restaurants. The sales manage Lara was great in guiding me through the city with her directions and letting me know of the hidden gems in the city to have dinner. The entire hotel was... More 

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Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 17, 2015

The hotel was clean and wonderful staff. My only complaint is that it was priced the same as the more uper end hotels. The rate needs to change. Breakfast could be a bit more appealing as well. Over all its a nice quiet clean night away.

Review collected in partnership with Best Western

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Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 10, 2015 via mobile

Had an appt in Kitchener and ended up having to stay over night due to the weather. Very friendly front desk staff, was delighted to find our standard room had two king size beds. However, breakfast was a big disappointment. Every table in the room was filthy and not wiped down. Had to ask for numerous things, and was not... More 

Was this review helpful? Yes 3
Miranda_Richter, Guest Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Hazel_mb01, Thank you for staying with us while visiting Kitchener! It’s great to hear that you enjoyed the 2 king beds in your guest room. We are so sorry to hear about your experience during breakfast. Please know that this is not how we run our breakfast services on a daily basis and the things you have brought to... More 

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