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BEST WESTERN PLUS Kitchener-Waterloo

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2899 King St E, Kitchener, Ontario N2A 1A6, Canada (Formerly Comfort Inn)
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BEST WESTERN PLUS Kitchener-Waterloo
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BEST WESTERN PLUS Kitchener-Waterloo
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158 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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    (45)
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Hamilton, Canada
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 days ago NEW

At the end of what could have been a frustrating day, we had the pleasure of being served by Chaenel. This bright young lady found a solution to our immediate problem and managed to turn this into one of the finest customer service experiences I've had in ages.

Was this review helpful? Yes
Newmarket, Canada
Level Contributor
5 reviews
5 of 5 stars Reviewed 2 weeks ago

This hotel is flawless in every way. From the front counter to breakfast to the immaculate rooms to the beautiful hot tub and sauna. For the price it can not be beat on any level. Close to airport, entertainment and restaurant. I would stay again for sure.

Was this review helpful? Yes
Miranda_Richter, Guest Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Gordon H Thank you for choosing our hotel for your stay in Kitchener. We are very happy to hear that you enjoyed everything our hotel has to offer. Our staff works very hard in all departments to ensure guests are comfortable and feel at home. We are glad you enjoyed our complimentary breakfast and you were able to find... More 

Georgetown
Level Contributor
3 reviews
4 of 5 stars Reviewed 4 weeks ago

Staff was professional and courteous. Rooms were clean and comfortable. The breakfast was more than adequate. Having coffee available throughout the day is a great idea. Rooms on second floor are quieter than rooms on first floor -- we stayed on both floors on two different times within two weeks.

Was this review helpful? Yes
Miranda_Richter, Guest Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear TCKincardine, We are pleased to find you had such an enjoyable stay with us during your recent visit into Kitchener. Our staff works very hard in all departments to make each guest feel at home. You are always welcome at the Best Western Plus Kitchener. We look forward to seeing you back soon! Yours in Hospitality, Miranda Richter Sales... More 

Huntsville, Canada
Level Contributor
3 reviews
3 of 5 stars Reviewed June 19, 2015

The service was wonderful! We stayed one night only and the breakfast was great. However, the room we were first assigned to was definitely a SMOKING room or had been a smoking room in the past and was not renovated/cleaned sufficiently. We asked to see the other rooms and were shown 2 others that were not smoky. However, the last... More 

Was this review helpful? Yes
Miranda_Richter, Guest Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Valerie M, Thank you for staying with us during your girls getaway. We are sorry to hear you found the smell of smoke in one of your rooms. We have proudly been a non-smoking hotel since 2011. It is possible that the guest in that room the night before had broken hotel policy and smoked inside or that they... More 

Bracebridge, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 11, 2015

Reeception staff pleasant and efficient, property dated from the outside, but rooms were clean and efficient. Beds were good. The breakfast which was included was in a room off the lobby, and there was plenty of seating for everyone. I would recommend this hotel

Was this review helpful? Yes
Miranda_Richter, Guest Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Steve L, Thank you for staying with us and we truly appreciate your review. We love to hear that you had such an enjoyable experience. Our entire staff works very hard to make sure our guests are comfortable and have everything they need to feel right at home. We hope to see you again soon, please do not hesitate... More 

Peterborough, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed June 9, 2015

The hotel looked nice from the outside, and the check in girl was very nice. We had the end room on the 1st floor (152). The room was small and cluttered so there wasn't much room to walk around. Not the size you'd expect for a best Western plus and for what you pay. The floor just inside the sliding... More 

Was this review helpful? Yes
Miranda_Richter, Guest Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Joseph G, Thank you for reviewing your recent stay with us in Kitchener. We are sorry to hear that you did not have a good experience during your stay. I will forward your concerns regarding water temperature and water pressure to our maintenance department. Unfortunately Kitchener has very hard water which does not make it ideal for drinking which... More 

Burlington
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed May 29, 2015

This is an old hotel and it does how in places such as the bathrooms with 30 year old fittings (trust me I know). The maintenance staff should be highly commended for keeping the place as good as it is, given the age, but overall it's clean and decent. Breakfast was adequate, with plenty of choice, but empty hash brown... More 

Was this review helpful? Yes
Miranda_Richter, Guest Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Tosh2, We appreciate you taking the time to write a review regarding your recent stay with us. Our staff works very hard to keep the hotel clean, comfortable and in good repair. We have taken action on our breakfast service during busy mornings to ensure items are continuously stocked. Thank you again for staying with us and we wish... More 

Ottawa, Canada
1 review
4 of 5 stars Reviewed May 20, 2015

The service was good, staff very friendly and helpful. The rooms were very comfortable. My only complaint would be the pillows were too soft but the room was very clean. I didn't like the breakfast. Maybe because the hotel was really booked that weekend and there wasn't much left near the end of breakfast hour. We found a great diner... More 

Review collected in partnership with Best Western

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Miranda_Richter, Guest Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear GeorgeK, Thank you for reviewing your recent stay with us in Kitchener. We love to hear that you had such an enjoyable experience. Our entire staff works very hard to make sure our guests are comfortable and have everything they need to feel right at home. Please accept our apologies if you feel the breakfast was not stocked when... More 

Basking Ridge, NJ
Level Contributor
45 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed May 19, 2015

Stayed here for 2 nights during a Pokemon event. The front desk was very helpful and friendly and the free breakfast was standard fare but convenient. The bed was comfortable and the bathroom was roomy. Some negatives include that two of my five lights in my room just didn't work (room 209). Also, they were skimpy on the towels. But... More 

Was this review helpful? Yes
Miranda_Richter, Guest Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear PokeMomNJ, Thank you for staying with us during your recent visit into Kitchener. Hopefully you had a great time at the Pokemon event! It is good to hear that you found our breakfast to be satisfying and that our staff was able to help you. Please accept our apologies if the lights in your room were not functioning. This... More 

Edmonton, Canada
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 18, 2015

The King room was cozy, clean and light and the bed mattress was incredibly comfortable! The patio doors off the room led directly to the parking lot so it was convenient to get things to and from our vehicle; was also nice to be able to leave the door open to let in a breeze instead of using the air... More 

Was this review helpful? Yes
Miranda_Richter, Guest Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear CanadianTraveler49, It is great to hear that you had a great time while staying with us and thoroughly enjoyed our breakfast options. It’s unfortunate that you did not have the opportunity to try our complimentary light dinner, hopefully you will get a chance to return. We truly appreciate your kind words and look forward to welcoming you back to... More 

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