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All 15 Kitchener hotels

BEST WESTERN PLUS Kitchener-Waterloo

2.5 of 5 Hotel   |   2899 King St E, Kitchener, Ontario N2A 1A6, Canada (Formerly Comfort Inn)
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Ranked #2 of 15 Hotels in Kitchener
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 weeks ago
Scott S Kitchener, Canada
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130 reviews from our community

Traveler rating
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    54
    17
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    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Owen Sound, Canada
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Kids/teens partying in the halls without parental supervision or hotel security created a lot of noise. I was given a room surrounded by out -of- town team members even though I was told that the management seperates team groups from other guests.

Review collected in partnership with Best Western

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Kitchener, Canada
Contributor
11 reviews 11 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We booked our out of town relatives and ourselves at the BW+ for our wedding on June 28, 2014. It is conveniently located close to the highway. The rooms were clean, quiet and comfortable. Check in was smooth. The price includes breakfast with standard offerings of hot and cold choices. A good hotel at a fair price.

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Miranda_Richter, Public Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Scott S, Thank you for booking our hotel to accommodate your loved ones during a very special celebration in your life. We highly appreciate you taking the time to review your stay with us. Congratulations on your big day and may we wish you newlyweds the best of luck in your future together. Yours in Hospitality, Miranda Richter Sales... More

Orillia, Canada
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This hotel looks more like a motel, it is in need up bathroom upgrades. A 25" TV is what I expect from a motel. After staying at the Best Western Woodstock this hotel was a major let down. Should have stayed at a local motel for half the price. Front desk clerk was having an argument with a hotel guest... More

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Miranda_Richter, Public Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear 279Roxy, Thank you for reviewing your stay at the Best Western Plus Kitchener. We apologize that you were disappointed with the hotel and did not have a good experience. Please be aware that the TV in your guest room was not 25 inches as you have stated in your review. All of our televisions at this hotel are 32... More

Orillia
Contributor
18 reviews 18 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This is a centrally located old Kitchener hotel. The rooms are smaller than the website appears to show, have that damp feeling and that smell of many travellers. We found the room to be not well cleaned. The employee at the front desk at check-in appeared overwhelmed with the amount of check-ins arriving. We were there during the Oktoberfest celebrations.... More

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Miranda_Richter, Public Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Dogstarr, Thank you for reviewing your recent stay with us at the Best Western Plus Kitchener. We are sad to find out that you were disappointed with your stay. We apologize if you feel that our hotel did not meet your needs and expectations. We are surprised to hear that your room was not cleaned properly. As you can... More

Courtenay, Canada
Top Contributor
55 reviews 55 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The BW in Kitchener is nicely located and near to restaurants and shopping. The room was nice and the staff very friendly. One unique feature was they also offered a free dinner of beef stew or vegetable curry on a first come basis - very nice! Breakfast was included and it was standard fare of hot and cold choices. Good... More

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Miranda_Richter, Public Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Smoltman, It is so great to hear that you had such an enjoyable stay at our property. Thank you for taking the time to write this review and letting everyone know about your experience while staying with us. Our staff works very hard to ensure all our guest leave feeling refreshed and satisfied. We are so happy to see... More

Toronto, Canada
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 7, 2014

Stay here for 2 nights with my husband. Older hotel with great staff who actually value their guests. Will go out of their way for you ! Service, directions & rooms are very good value. Quiet even though on a main artery. Clean , cheery relaxing. Much better service than larger prestige hotels. Their breakfasts were a great way to... More

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Miranda_Richter, Public Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear JOJOINTO, Thank you so much for taking the time to write your review. We are delighted to hear that you had such a wonderful experience with us and would like to return. As you mentioned our staff works very hard in every department and we take pride in making sure all our guests feel right at home. We honestly... More

Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed October 6, 2014

from check-in to departure... staff was extremely friendly, helpful and the room was spacious with a comfortable bed. Enjoyed the ability to spread out and unpack in comfort and relax in a comfortable bed... quiet

Review collected in partnership with Best Western

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Miranda_Richter, Public Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Wayne M, We are delighted to hear that you thoroughly enjoyed your stay with us at the Best Western Plus Kitchener. Thank you for writing such a lovely review. Your comments are greatly appreciated and we look forward to seeing you again in the future. Yours in Hospitality, Sales Coordinator Miranda Richter More

Montreal, Quebec, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed September 24, 2014

i have stayed at this location several times over the past few years. its nothing fancy, but a solid value for your money and well located if you are travelling in this area. Great value Good location Great staff Good in hotel ammenities; microwave, fridge drive to rooms a nice addition not a bad combination

Review collected in partnership with Best Western

Was this review helpful? Yes
Miranda_Richter, Public Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear JON B, Thank you for continuing to stay with us over the years. We highly appreciate you taking the time to write about your most recent experience. It is always a pleasure to have you as a guest in our hotel and we look forward to welcoming you back again. Yours in Hospitality, Miranda Richter Sales Coordinator More

Hampshire, United Kingdom
Senior Contributor
47 reviews 47 reviews
19 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed September 20, 2014

Large free car park, friendly efficient helpful reception, modern clean and comfortable guest rooms, snug and cosy beds, plenty of hot water and good shower, good and free WiFi but very basic included 'free' breakfast. Excellent value so do not expect charm, character or extra facilities.

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Miranda_Richter, Public Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear orchardgrange, We are delighted that you decided to stay with us during your recent trip into Kitchener. Thank you so much taking the time out of your day to write about your experiences. Our staff works very hard in every department to ensure that all guests receive the highest quality of service while away from the comfort of their... More

Toronto, Canada
2 reviews
5 of 5 stars Reviewed September 19, 2014

This motel from all appearances is very well maintained and the staff handled our stay in a very professional manner. The room was very clean and well maintained. The beds were very comfortable The breakfast was very good and the selection of items offered was very adequate.

Review collected in partnership with Best Western

Was this review helpful? Yes
Miranda_Richter, Public Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Ronald M, We appreciate you taking the time to write this review regarding your recent experience at our property. Our staff works very hard to ensure all our guests remain comfortable while away from home. We would like to invite you back to our hotel the next time you’re in the city, please do not hesitate to contact us... More

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Additional Information about BEST WESTERN PLUS Kitchener-Waterloo

Address: 2899 King St E, Kitchener, Ontario N2A 1A6, Canada (Formerly Comfort Inn)
Phone Number:
Location: Canada > Ontario > Region of Waterloo > Kitchener
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Kitchener-Waterloo 2.5*
Number of rooms: 98
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Also Known As:
Comfort Inn Kitchener
Kitchener Comfort Inn
BEST WESTERN PLUS Kitchener-Waterloo Ontario

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