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All 15 Kitchener hotels

BEST WESTERN PLUS Kitchener-Waterloo

2.5 of 5 Hotel   |   2899 King St E, Kitchener, Ontario N2A 1A6, Canada (Formerly Comfort Inn)
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82%
Ranked #2 of 15 hotels in Kitchener
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed May 30, 2014
Sarah H Collingwood, Ontario, Canada
  • Reviews (108)
  • Photos (38)
  • Amenities
  • Room tips (23)
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108 people have reviewed this hotel

Traveler rating
    41
    43
    16
    5
    3
See reviews for
21
38
12
32
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Collingwood, Ontario, Canada
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 30, 2014 via mobile

Stayed for a night and was happy with the service, light breakfast, and quietness. Bed was comfortable. Wireless was good quality to watch netflix on iPad. Sufficient soaps and towels. Pod style coffee maker was handy. Good water pressure in shower.

Was this review helpful? Yes
Miranda_Richter, Public Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Sarah H, Thank you kindly for writing this review regarding your recent stay with us. It's great to hear that you had a positive experience. Customer service is our top priority and our entire staff works very hard to ensure our guests are happy; so thank you for your recognition. We would like to welcome you back to our... More

Richmond Hill, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 30, 2014

7 day business stay in quite, spacious, clean king room which was consistent throughout hotel. Great night sleep in very comfortable bed. Standard hot breakfast with fresh coffee and juice machines all day long. Mon., Tue., & Wed. free simple supper but free extra to make stay above average. Amenities included great hot tube and hot sauna. Supper location central... More

Was this review helpful? Yes 1
Miranda_Richter, Public Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Value_Plus_5, Thank you for taking the time to review your recent stay with us. We're very proud of our hotel and the little extra value added amenities that we offer. It is a pleasure to hear that you both recognized and enjoyed those amenities. We understand that our business travelers are quite busy and do not always have time... More

Cambridge, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 29, 2014

My husband and I spent the night at this hotel on May 27th and were impressed. Reception was friendly and the location of our room was perfect. We were in room 134 which was on the highway side and there was a door into the hotel hallway right by our room meaning that we didn't have to go through the... More

Was this review helpful? Yes 1
Miranda_Richter, Public Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Toothbrushpacked, That is a great screen name that you have! Thank you for taking the time to write such a lovely review. We’re so happy to hear that you enjoyed your stay and plan on returning to our hotel. Please do not hesitate to contact us for your future needs, and we look forward to welcoming you back to... More

Ontario
Top Contributor
89 reviews 89 reviews
22 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed May 25, 2014

The location is great for business and family visits in Kitchener-Waterloo and for access from several major highways, even for getting to the Stratford Festival. As with Best Western, the rates are quite competitive and much better than some. This facility is very well looked after, clean and in great condition. Our room on the ground floor had the advantage... More

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Miranda_Richter, Public Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear PLESLIE23, We highly appreciate you taking your valuable time to write a review regarding your recent stay with us. It is an honour to find that you had such an enjoyable experience and feel the need to share that with other travelers. As you probably already know, our staff works very hard in every department to ensure all our... More

Ottawa, Canada
Top Contributor
69 reviews 69 reviews
27 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed April 29, 2014 via mobile

We were part of a sports team that recently stayed at this location. It was very clean and a great location , right off the highway. The rooms were clean as well but, kind of on the smaller side, and the pullout sofa, is a ' single-bed' pullout. Breakfast is complimentary,.... But, seem to be small overall, and limited. There... More

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Miranda_Richter, Public Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear AdrianSly, We highly appreciate you taking the time to post a review regarding your recent stay with us. We are happy to see that you found the hotel to be clean. Our staff works very hard to ensure the hotel remains in excellent condition. Please note that our complimentary breakfast also includes sausages, scrambled eggs and fresh waffles. We... More

Canada
1 review
4 of 5 stars Reviewed April 29, 2014

Lovely fresh odor in all of hotel, clean rooms and hallways, breakfast was overall good and fresh, except scrambled eggs. Food was continually topped up and kept covered. Little concern over the safety issues presented by unsecured internet. Bathroom could use some minor reno's [new caulk in tub area and paint on ceilings above tub [Rm 136]. Overall, pleasant stay... More

Review collected in partnership with Best Western

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Miranda_Richter, Public Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Gary G, Thank you for posting your review on TripAdvisor regarding your recent stay with us. We’re happy to see that overall you had an enjoyable stay while in Kitchener. Your comments and suggestions regarding the wireless internet and bathroom touch ups are highly appreciated. These are exactly the types of suggestions we look for from our guests so... More

Eastpointe, Michigan
1 review
5 of 5 stars Reviewed April 28, 2014

I have been staying at this Best Western PLUS since it opened. I always stay there when I travel to the Kitchener-Waterloo Region. The rooms are always clean. I like that I don't have to leave for breakfast and the breakfast is good. The best thing about this Best Western is I always get excellent service. I highly recommend this... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Miranda_Richter, Public Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear 403debbieg, Thank you for taking the time to post your lovely review on TripAdvisor. We’re extremely fortunate to have such loyal guests like you staying with us on a regular basis. We’re very happy to hear that you had another enjoyable stay while in Kitchener, and we look forward to welcoming you back once again in the near future.... More

Winnipeg
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed April 25, 2014

Great breakfast and friendly staff. The building and the room are clean and the bed was comfortable. The real problem is the walls in this hotel are very thin. We could hear every word of the conversations in the next room, we heard them snore and pass gas.

Was this review helpful? Yes
Miranda_Richter, Public Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Dansyla, Thank you for taking the time to write a review about your recent stay with us. It’s great to hear that you found our staff friendly, our rooms clean and the breakfast enjoyable. Providing exceptional customer service is a top priority which our entire staff works very hard to achieve. I’m sorry to hear that your stay may... More

Edmonton, Canada
2 reviews
4 of 5 stars Reviewed April 16, 2014

I went with my family to this resort in Kitchener, where my father grew up. It was friendly, very adequate space, and added breakfast. I likes this resort, and most best westerns are very good. I also thoroughly enjoyed the kind service here.

Was this review helpful? Yes
Shuker I, General Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Black_ Yellow, Thank you for your nice comments on Tripadvisor, I hope your visit to Kitchener brought lots of the nice memories to you and a good stay at the hotel that you will remember. Your feedback on the services and amenities you have received during your stay is highly appreciate it and we look forward to seeing you... More

Beamsville, Canada
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 9, 2014

My wife and I often stay at the Best Western Plus in Kitchener when we attend our regional convention at The Aud. The hotel has been completely renovated. The rooms are very comfortable with wonderful mattresses on the queen sized beds. There is a hot breakfast each morning.There is an elevator.The location is wonderful...only ten minutes from the convention site.The... More

Was this review helpful? Yes
Shuker I, General Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Keithlounsbury, Thank you for your review of your stay, I am pleased that you and your wife found your stay to be an enjoyable one. We all appreciate your great feed back about the renovation we have completed and all new updates through out the building. We look forward to seeing you next time and thank you for sharing... More

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Additional Information about BEST WESTERN PLUS Kitchener-Waterloo

Address: 2899 King St E, Kitchener, Ontario N2A 1A6, Canada (Formerly Comfort Inn)
Phone Number:
Location: Canada > Ontario > Region of Waterloo > Kitchener
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Kitchener-Waterloo 2.5*
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Also Known As:
Comfort Inn Kitchener
Kitchener Comfort Inn
BEST WESTERN PLUS Kitchener-Waterloo Ontario

38 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Class
Number of rooms
98

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