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All 15 Kitchener hotels

Holiday Inn Kitchener

3.0 of 5 Hotel   |   30 Fairway Rd S, Kitchener, Ontario N2A 2N2, Canada
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60%
Ranked #3 of 15 hotels in Kitchener
A recent review
5 of 5 stars Reviewed May 28, 2014
cheyenneo1 Kitchener, Canada
  • Overview
  • Reviews (164)
  • Photos (33)
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  • Room tips (34)
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164 people have reviewed this hotel

Traveler rating
    54
    39
    33
    25
    13
See reviews for
37
16
10
71
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • Korean first
  • Any
English first
Burlington, Canada
1 review
1 of 5 stars Reviewed 3 weeks ago

It should be mentioned when booking that there are major renovations been made to the hotel, It was a very unpleasant stay, I am glad it was only for one night. Considering the price paid, I did expect more from the Holiday Inn. The front desk staff were the only saving grace.

Was this review helpful? Yes
HolidayInnKitchener, Front Office Supervisor at Holiday Inn Kitchener, responded to this review

Dear Vicki M, We value the time you took to let other IHG readers know about our Holiday Inn Kitchener. We consistently renovate and refurbish all our rooms and the tower project is one of our biggest renovations to date. I will say that come September 2014, when all our tower rooms are remodeled, you will be pleasantly surprised. We... More

Port Perry, Canada
Top Contributor
54 reviews 54 reviews
19 hotel reviews
43 helpful votes 43 helpful votes
1 of 5 stars Reviewed June 18, 2014

I was really disappointed by a recent stay at this hotel. It is under construction and when I arrived late in the evening there was construction garbage lying all over the parking lit and entryway. The parking lot is poorly lit and did not feel safe with a late arrival. I was in a 1st floor room down a never-ending... More

Was this review helpful? Yes
HolidayInnKitchener, Front Office Manager at Holiday Inn Kitchener, responded to this review

To Hallake2, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor and thank you for choosing the Holiday Inn Kitchener for your recent stay. I am very disappointed to hear that you did not enjoy your stay with us. It is only by hearing guest comments that... More

Kitchener, Canada
Contributor
11 reviews 11 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 28, 2014

Beautiful place- great personal service- a place to have a staff party where the atmosphere, food and accomodations surpass your expectations! We host our annual Christmas Party at the Holiday Inn and we have no complaints. Hivi our personal planner had everything prepared to our satisfaction. The newly renovated rooms were lovely. Staff was amazing!

Was this review helpful? Yes 1
HolidayInnKitchener, Front Office Manager at Holiday Inn Kitchener, responded to this review

Dear cheyenneo1, We would like to extend our great appreciation to you, for sharing this wonderful comment with other Tripadvisor readers. We would like to thank you for your loyalty. The Holiday Inn Kitchener is proud to be your home away from home. We appreciate your comments about the overall service and accommodation of the Hotel and pride ourselves on... More

Winnipeg, Canada
Top Contributor
50 reviews 50 reviews
29 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed May 7, 2014

Was booked here by an organization for a week-long training program. I stayed in a ground floor room which was very clean. The room I was in is due for an upgrade - not overdue - but definitely due. Staff was very friendly. Room service was good and on time. A good location as there are a couple of other... More

Was this review helpful? Yes 1
HolidayInnKitchener, Front Office Supervisor at Holiday Inn Kitchener, responded to this review

Dear 5kmilesin2010, We would like to extend our great appreciation to you, for sharing this wonderful comments with other Tripadvisor readers. Your comments on the cleanliness of our room will definitely put a smile on Grace our Housekeeping Manager's face. Moreover, we appreciate your compliments regarding the efficiency of room service and the friendliness of staff. We are constantly improving... More

kesrock
Senior Contributor
37 reviews 37 reviews
19 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed April 8, 2014

Beds are comfortable. Not overly impressed by this hotel stay. Rooms were not ready on time. Did not get the requested room. Put too close to the hiway behind and it was noisy. Our toilet did not flush properly. For the rate we paid, I would not go again. No breakfast included.

Was this review helpful? Yes
HolidayInnKitchener, Front Office Manager at Holiday Inn Kitchener, responded to this review

Good Day, I would like to send you a personal thank you for the comments you gave us on Tripadvisor concerning your stay at the Holiday Inn Kitchener. I am very disappointed that your experience was not up to our standards. I would like to take some time and discuss your individual experience in more detail with you. Please contact... More

Richmond Hill, ON
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed April 2, 2014

We had a great two night stay during a hockey tournament. The staff was extremely helpful and went out of their way to make our stay enjoyable. We were a large group with a lot of kids but they were very willing to help us out and make it work - especially when we showed up unannounced for dinner with... More

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HolidayInnKitchener, Front Office Manager at Holiday Inn Kitchener, responded to this review

Dear Guest, We would like to extend our great appreciation to you, for sharing this wonderful comment with other Tripadvisor readers and we thank you for choosing the fabulous Holiday Inn Kitchener. As a Quality Excellence Award Winning hotel our team is completely committed to ensuring that all of our guests enjoy a superior level of service during their stay... More

Canada
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed March 23, 2014

Recent stay @ the HI Kitchener was a 'make good' as our previous stay was challenging due to a number of hockey teams in town taking part in a tournament (won the stay as part of a prize pkg.) I called the HI to explain that we wanted to use the 'make good' and the mgr. did an excellent job... More

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HolidayInnKitchener, Front Office Manager at Holiday Inn Kitchener, responded to this review

Dear Jack D, I would like to send you a personal thank you for the comments concerning your recent stay at the Holiday Inn Kitchener and we can’t wait to welcome you back to the Hotel. We pride ourselves on going the extra mile to ensure you had a comfortable and memorable stay. We especially enjoyed reading that you found... More

Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 19, 2014

My family and I had another remarkable stay at this Holiday Inn in Kitchener Ontario last early December whereas warmth and greetings that were truly genuine, were felt immediately upon our arrival. To mention a couple of the staff that easily come to mind were of course Mr. Hassen Athas, the Mgr at the time of our arrival, Amber, Michael... More

Was this review helpful? Yes
HolidayInnKitchener, Front Office Manager at Holiday Inn Kitchener, responded to this review

Dear Vitaminmike, Thank you for choosing the Holiday Inn Kitchener. We are truly humbled by your appreciation of all the things our Hotel had to offer. We are thrilled to hear good compliments about our service oriented staff; Hasan, Amber and Melissa have always done a fantastic job here at the Hotel. We pride ourselves on going the extra mile... More

London, United Kingdom
Senior Contributor
41 reviews 41 reviews
24 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed March 18, 2014

Room dirty, old, bathroom is an awful state, every time you shower it's so strong that floods the bathroom floor, very expensive and the internet is really, really slow, you can't use Skype or watch a video on youtube! I don't know about the front of the building but the back rooms where you can access the parking through the... More

Was this review helpful? Yes
HolidayInnKitchener, Front Office Manager at Holiday Inn Kitchener, responded to this review

Dear Matbonf, I would like to send you a personal thank you for the comments you gave us on Tripadvisor. I am very disappointed that your experience was not up to our standards. I would like to take some time and discuss your individual experience in more detail with you. Please contact me either by e-mail at najikotob@fortisproperties.com or by... More

Cambridge, Canada
Contributor
17 reviews 17 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 17, 2014

My Family and I stayed at this Holiday Inn. Because of plumbing problem at our home. First of all this hotel is very dated I know that it as been at this location for a number of years and it shows. I believe it needs a major upgrade. Our room was well furnished the beds were very comfortable it had... More

Was this review helpful? Yes
HolidayInnKitchener, Front Office Manager at Holiday Inn Kitchener, responded to this review

Dear John T, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor. Getting a good night sleep is one of the most important things for us and we are really glad to know that the beds were comfortable. As you also mentioned we do have a very... More

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Additional Information about Holiday Inn Kitchener

Address: 30 Fairway Rd S, Kitchener, Ontario N2A 2N2, Canada
Phone Number:
Location: Canada > Ontario > Region of Waterloo > Kitchener
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Kitchener 3*
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Also Known As:
Holiday Inn Kitchener Hotel Kitchener
Kitchener Holiday Inn
Holiday Inn Kitchener Ontario

33 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Kitchener - Waterloo Hotel & Conference Centre, winner of the Reader's Select Diamond Award for five consecutive years, offers you the finest smoke free hotel in the Kitchener area.Corporate guests looking for Kitchener or Waterloo hotels appreciate our location just minutes from Highways 401 & 8. We're close to area manufacturers and 10 km from the Technology Triangle. In Kitchener and Waterloo, our conference centre's 13,000 sq. ft. and 13 meeting rooms are unique. We can handle a board meeting or a major event for 600 guests. Naturally, we have a 24-hour business centre and free high-speed, wireless Internet access in every room. ... more   less 
Number of rooms
184

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