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Holiday Inn Kitchener

3.0 of 5
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30 Fairway Rd S, Kitchener, Ontario N2A 2N2, Canada
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1 room 1 guest
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Holiday Inn Kitchener
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216 Reviews from our TripAdvisor Community

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Traveler rating
    70
    54
    45
    28
    19
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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  • All months
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Simcoe, Canada
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

The front desk staff at check in were very nice and flexible in getting me the best room possible. Very clean and fresh. I had dinner at the restaurant, they had a free appetizer that night which was a nice touch. Restaurant was good, not great.

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Sudbury
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed twice at this hotel in the past 4 months and the service is great, rooms are very nice and clean, patio door to patio, restaurant at the hotel has great food. Courteous staff and very friendly. Would recommend this hotel to family friends and anyone looking for a good place to stay.

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Managerofthenight, Front Desk Supervisor at Holiday Inn Kitchener, responded to this review

Dear Richard C, We would like to extend our great appreciation to you, for sharing your kind comments with other Tripadvisor readers. We want to thank you for choosing the Holiday Inn Kitchener for your stay with us. We are so glad to hear that you had a great stay and found the staff to be courteous and friendly. Thank... More 

Houston, Texas
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 1 week ago

This hotel was a bit of a dive. My review is pertaining to the old 2 story wing. The hotel is divided into a tower section with modern, updated rooms, and an outdated extension. Most of the positive reviews seem to be in reference to the newer section. Seriously, the old section needs to be refurbished or just bulldozed out... More 

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Managerofthenight, Front Desk Supervisor at Holiday Inn Kitchener, responded to this review

Dear Woodlands12, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor. It is only by hearing guest comments that we can make changes in the way that we do business to improve our service levels in all areas. We greatly appreciate you taking the time to bring... More 

Travelers are raving about these Kitchener hotels

Toronto, Canada
Level Contributor
78 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed 1 week ago

From reading other reviews it would seem that this hotel has been partially updated and I was unlucky enough to not be in an updated room. The room was on the first floor near the outdoor pool which is just OK. The bed was not comfortable and I expected better. Next time in the area I will definitely choose a... More 

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Managerofthenight, Front Desk Supervisor at Holiday Inn Kitchener, responded to this review

Dear SKKF, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor and thank you for choosing the Holiday Inn Kitchener for your recent stay. I am very disappointed to hear that you did not enjoy your stay with us. As a Quality Excellence Award Winning hotel our... More 

Whitby, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed there twice this summer and the rooms in the tower are newly renovated and very nice. The staff are pleasant, good location close to many amenities. Friends ate in the bar/restaurant and had no complaints. We had their buffet breakfast and it was average, for the price you pay. All in all, beds were comfortable and hotel... More 

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Managerofthenight, Front Desk Supervisor at Holiday Inn Kitchener, responded to this review

Dear Mishelle K, We would like to extend our great appreciation to you, for sharing this wonderful comment with other Tripadvisor readers. We pride ourselves on going the extra mile to ensure you had a comfortable and memorable stay. We especially enjoyed reading that you and your friends had a great experience overall with our hotel, from the staff all... More 

Toronto, Ontario, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed for a single night. It was a nice and spacious room (stayed in the new section). Big bathroom with heated floors. The bed was really soft so if you like a firm mattress, this could be a problem. They do have pools and a restaurant, which we did not try.

Was this review helpful? Yes
Managerofthenight, Front Desk Supervisor at Holiday Inn Kitchener, responded to this review

Dear Cndislandguy, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor and thank you for choosing the Holiday Inn Kitchener for your recent stay. I am very pleased to hear how you enjoyed all the hotel had to offer, and found your room spacious. All of our... More 

somerset england
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed July 25, 2015

Swapped to this hotel from the super 8 in cambridge and glad I did. The hotel is clean, nice rooms, huge bed. There are 2 pools indoor and outdoor and a gym. A nice bar and restaurant can be found at v the lobby. The staff came and knocked all the doors one night and gave everyone 2 free beers... More 

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Managerofthenight, Front Desk Supervisor at Holiday Inn Kitchener, responded to this review

Dear Jay J, We would like to extend our great appreciation to you, for sharing this wonderful comments with other Tripadvisor readers. Your comments on the cleanliness of our rooms will definitely thrill Grace our Executive Housekeeper. Moreover, we appreciate your compliments regarding the service of our staff. We are also glad to hear that you had a comfortable bed... More 

Montreal, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 1, 2015

Really nice hotel... very friendly staff. We were attending a wedding and were pleased with everything. We were lucky to get a room in the new section. Nice decor and beds were super comfortable and clean. If you reserve at this hotel, try to get in the new section!

Was this review helpful? Yes
Managerofthenight, Front Desk Supervisor at Holiday Inn Kitchener, responded to this review

Dear Tony P, We would like to extend our great appreciation to you, for sharing this wonderful comments with other Tripadvisor readers. We are thrilled to hear good compliments about our newly renovated rooms up in our business tower. We pride ourselves on going the extra mile to ensure you had a memorable stay. The secret to our success is... More 

Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed June 18, 2015

Hotel is fine; it has all the necessary amenities you need to get a decent night's sleep and freshen up for the next morning. Muffins and refreshments were offered the next morning. Location was lousy: the only thing nearby was a Walmart. Highlight of the stay/city was the beautiful slim brunette working the reception. That's all really.

Was this review helpful? Yes 1
Managerofthenight, Front Desk Supervisor at Holiday Inn Kitchener, responded to this review

Dear 5up3r_80r3d, Thank you a million for sharing your comment with other tripadvisor users. We thank you for choosing the Holiday Inn Kitchener for your recent stay with us. I am dissappointed that the staff didn't mention alot of whats available in the Kitchener Waterloo area, suchs as the night life in downtown Kitchener, to the great shopping in St.... More 

Ottawa, Canada
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed June 13, 2015 via mobile

We booked this hotel because our grandson's baseball team was staying here for a weekend 2 day double header. We booked on points and were pleasantly surprised to be upgraded in our room and offered a free appetizer in the lounge! The room was modern with laminate floors (no rugs- yea!), an upgraded bathroom with heated floors and stand up... More 

Was this review helpful? Yes 1
Managerofthenight, Front Desk Supervisor at Holiday Inn Kitchener, responded to this review

Dear AMRH04, We are so happy to read that your overall experience was great. We also appreciated knowing how helpful and efficient our team was during check in. It gives us great satisfaction to know our team delivers efficent, courteous service to all who check in with us. We appreciate your kind words and compliments about our team member at... More 

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