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All 15 Kitchener hotels

Holiday Inn Kitchener

3.0 of 5 Hotel   |   30 Fairway Rd S, Kitchener, Ontario N2A 2N2, Canada
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Ranked #4 of 15 hotels in Kitchener
A recent review
3 of 5 stars reviewed 2 weeks ago
Cathie D
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170 people have reviewed this hotel

Traveler rating
    54
    42
    35
    25
    14
See reviews for
39
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72
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • Korean first
  • Any
English first
Senior Reviewer
7 reviews 7 reviews
3 of 5 stars Reviewed 2 weeks ago

We have stayed at this Holiday Inn several times in the past and the service has always been good. This time, we were disappointed. The first day we discovered that there was only one coffee mug. The day before we checked out, our room was not serviced. Wi Fi is very poor. The Embers restaurant was quite good.

Was this review helpful? Yes
Managerofthenight, Front Office Manager at Holiday Inn Kitchener, responded to this review

Dear Cathie D, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor. I am very disappointed that your hotel stay experience was not up to our standards. Please note that issue with your room not being serviced will be brought up with my Housekeeping Manager, Grace Friel.... More

Hamilton, Canada
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

For being under a large amount of construction it was still a nice hotel to stay at. Clean room and comfortable bed, which is really all that matters for a one night stay! Highway traffic wasn't too bad. Then again, I was up at 4:30 AM so missed most of it!

Was this review helpful? Yes
Managerofthenight, Front Office Manager at Holiday Inn Kitchener, responded to this review

Dear Davee00, We would like to extend our great appreciation to you, for sharing your kind comments with other Tripadvisor readers. We appreciate your comment about the cleanliness of the rooms and we are so glad your had a comfortable, albeit short stay. We pride ourselves on going the extra mile to ensure you had a memorable stay with us.... More

Toronto, Canada
Top Contributor
54 reviews 54 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is very good it's near fairview park mall there's a indoor and outdoor pool at this hotel the rooms were great. The services were great and the staff were very nice so if your looking for a hotel that's near the mall holiday inn would be the place to stay in. This hotel is under renovations

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Managerofthenight, Front Office Manager at Holiday Inn Kitchener, responded to this review

Dear Nick M, Thank you for sharing your comments with other Tripadvisor users. It is so gratifying to know that you enjoyed the location of our hotel, especially when its close to many amenities like Fairview Mall or St Jacobs. We at the Holiday Inn always try to do our best to meet guests’ expectations and fulfill their needs and... More

Dumfries, Scotland, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Lovely hotel room, unfortunately under renovation so no leisure facilities, sauna, indoor pool etc although nice gym, which was not mentioned at booking. Staff very nice, cleaning staff really good and helpful.

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Managerofthenight, Front Office Manager at Holiday Inn Kitchener, responded to this review

Dear Jennifer S, We value the time you took to let other tripadvisor readers know about our Holiday Inn Kitchener. We consistently renovate and refurbish all our rooms and the tower project is one of our biggest renovations to date. During times of major renovations, it does leave a shortage of rooms in our business tower. I am glad that... More

Ottawa, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed for one night at this hotel. Everything was clean, bed was comfy. The hotel was undergoing renovations but only in the tower. The shower/tub was hard to drain and leaked a bit of water - but other than that, nothing big to report. There was a pool and the rooms had a balcony. For the price, would definitely... More

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Managerofthenight, Front Office Manager at Holiday Inn Kitchener, responded to this review

Dear Jelly_Bean_Ottawa, Thank you for posting your review on Tripadvisor. We are so glad to read that you had your stay with us even though it was for a short time. I have noted your concerns about the shower/tub and assure you this will be brought to both the maintenance and housekeeping departments It’s great to know that our team... More

Windsor, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 of 5 stars Reviewed 4 weeks ago

Run far, run fast, run wide. This hotel is under a major renovation which was not made clear when we booked our room. Upon arrival there was a very large convention taking place which was very noisy and we found out that the hotel elevators were not functional so we had to climb the stairs. I had my elderly Mom... More

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Managerofthenight, Front Office Manager at Holiday Inn Kitchener, responded to this review

Dear Lynn185, I would like to send you a personal thank you for the comments concerning your recent stay at the Holiday Inn Kitchener. I am very disappointed that we were unable to resolve the issues you experienced while you were with us. I am so terribly sorry to hear that your stay was not up to our standards. It... More

Burlington, Canada
1 review
1 of 5 stars Reviewed July 5, 2014

It should be mentioned when booking that there are major renovations been made to the hotel, It was a very unpleasant stay, I am glad it was only for one night. Considering the price paid, I did expect more from the Holiday Inn. The front desk staff were the only saving grace.

Was this review helpful? Yes
HolidayInnKitchener, Front Office Supervisor at Holiday Inn Kitchener, responded to this review

Dear Vicki M, We value the time you took to let other IHG readers know about our Holiday Inn Kitchener. We consistently renovate and refurbish all our rooms and the tower project is one of our biggest renovations to date. I will say that come September 2014, when all our tower rooms are remodeled, you will be pleasantly surprised. We... More

Port Perry, Canada
Top Contributor
54 reviews 54 reviews
19 hotel reviews
47 helpful votes 47 helpful votes
1 of 5 stars Reviewed June 18, 2014

I was really disappointed by a recent stay at this hotel. It is under construction and when I arrived late in the evening there was construction garbage lying all over the parking lit and entryway. The parking lot is poorly lit and did not feel safe with a late arrival. I was in a 1st floor room down a never-ending... More

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HolidayInnKitchener, Front Office Manager at Holiday Inn Kitchener, responded to this review

To Hallake2, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor and thank you for choosing the Holiday Inn Kitchener for your recent stay. I am very disappointed to hear that you did not enjoy your stay with us. It is only by hearing guest comments that... More

Kitchener, Canada
Contributor
11 reviews 11 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 28, 2014

Beautiful place- great personal service- a place to have a staff party where the atmosphere, food and accomodations surpass your expectations! We host our annual Christmas Party at the Holiday Inn and we have no complaints. Hivi our personal planner had everything prepared to our satisfaction. The newly renovated rooms were lovely. Staff was amazing!

Was this review helpful? Yes 1
HolidayInnKitchener, Front Office Manager at Holiday Inn Kitchener, responded to this review

Dear cheyenneo1, We would like to extend our great appreciation to you, for sharing this wonderful comment with other Tripadvisor readers. We would like to thank you for your loyalty. The Holiday Inn Kitchener is proud to be your home away from home. We appreciate your comments about the overall service and accommodation of the Hotel and pride ourselves on... More

Winnipeg, Canada
Top Contributor
50 reviews 50 reviews
29 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed May 7, 2014

Was booked here by an organization for a week-long training program. I stayed in a ground floor room which was very clean. The room I was in is due for an upgrade - not overdue - but definitely due. Staff was very friendly. Room service was good and on time. A good location as there are a couple of other... More

Was this review helpful? Yes 1
HolidayInnKitchener, Front Office Supervisor at Holiday Inn Kitchener, responded to this review

Dear 5kmilesin2010, We would like to extend our great appreciation to you, for sharing this wonderful comments with other Tripadvisor readers. Your comments on the cleanliness of our room will definitely put a smile on Grace our Housekeeping Manager's face. Moreover, we appreciate your compliments regarding the efficiency of room service and the friendliness of staff. We are constantly improving... More

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Additional Information about Holiday Inn Kitchener

Address: 30 Fairway Rd S, Kitchener, Ontario N2A 2N2, Canada
Phone Number:
Location: Canada > Ontario > Region of Waterloo > Kitchener
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Kitchener 3*
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Also Known As:
Holiday Inn Kitchener Hotel Kitchener
Kitchener Holiday Inn
Holiday Inn Kitchener Ontario

34 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Kitchener - Waterloo Hotel & Conference Centre, winner of the Reader's Select Diamond Award for five consecutive years, offers you the finest smoke free hotel in the Kitchener area.Corporate guests looking for Kitchener or Waterloo hotels appreciate our location just minutes from Highways 401 & 8. We're close to area manufacturers and 10 km from the Technology Triangle. In Kitchener and Waterloo, our conference centre's 13,000 sq. ft. and 13 meeting rooms are unique. We can handle a board meeting or a major event for 600 guests. Naturally, we have a 24-hour business centre and free high-speed, wireless Internet access in every room. ... more   less 
Number of rooms
184

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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