I knew I was in trouble the minute I hit the first of 2 extremely long hallways - my room was close to the end of the second set of hallways. Long, long walk with luggage and a winter coat on. Then I entered the room -- could not find a light switch on the wall it was so dark... more

Have stayed in this hotel 15+ nights in the past year. Better value than Waterloo Inn. Decent food in restaurant, room svc. Pool, fitness room, sauna are OK. The main floor is outdated and the rooms can be a hike. But the newer "tower" section is nice, and usually only $10 more/night. Heated tile floors in bathroom, flat screen HDTV,... more

even though the rooms had been booked 2 weeks in advance, the front desk couldn't get it right. There were 8 of us with 2 adjoining rooms. First off the rooms we had didn't join. Second rooms somebody was already in one of them. Third set. o.k. however when we went to the desk to re-register, the front desk tried... more

Checked into room, and headed off to the pool, and every hotel I've been to has towels there, however they had none what so ever, I figured they went to go get more and when I got out 20 minutes later, still no towels, ended up walking back to room dripping wet and wanted to shower as I felt disgusting,... more

I stayed at this hotel on business last month. I chose it because I'm a Priority club member and wanted to collect the points. When I checked in I was upgraded to the Business class tower. I had a great room with a new LCD t.v and very large bathroom. The bed was incredible and I had a fantastic sleep.... more

I booked the room on Expedia.ca, and when I got there the check in was fast and efficiant. I liked the staff as they were very friendly. I had a king suite, but the room was kinda small for my liking, but I accepted it as is. The room was clean, and the food was good. It was a good... more

My friend and I spent two nights at the hotel to visit the markets and do a little shopping. I booked the room through the hotel site and used my credit card for booking. When we got there I said at the front desk that I would like to pay with debit. I was told that they would hold 200... more

Lobby was nice but the room was far from the pool and restaurant. The entrance we had to use was "C" entrance towards the back of the hotel and you had to hold your breath till you got threw the other doors, I was worried the smell would be the same in the hallway but luckily is was not. Room... more

We booked this hotel, last minute. Upon arrival, reception was nice, friendly, then we walked to our room......3 miles away coridor after coridor.....shabby hall-ways, full of sports teams, kids, and then finally our shabby dark room. Parking view. 2 double beds. Not Queens. ( we are a family of 4) The linens smelled. Turned on our TV and it blew... more