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BEST WESTERN Highland Inn & Conference Centre

3.0 of 5
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924 King Street, Midland, Ontario L4R 4L3, Canada
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BEST WESTERN Highland Inn & Conference Centre
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Ranked #6 of 8 Hotels in Midland
A recent review
3 of 5 stars reviewed 2 days ago
Athena H toronto, Canada
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277 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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  • All months
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    (56)
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Waterloo, Canada
1 review
2 of 5 stars Reviewed yesterday NEW

Very tired and worn out hotel, has an awful smell of cigarette smoke cover up. Yucky place. Disgusting dirty worn out carpets, through out. Just wanted to get the night over with and get out. Bring slippers you won't want to walk around I bare feet

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toronto, Canada
3 of 5 stars Reviewed 2 days ago NEW

This hotel is acceptable but not great. The bathroom could use updating, the room fine. The breakfast awful with low quality items, little selection, disposable plates and cutlery and little fresh fruit. The pool was quite nice though.

Review collected in partnership with Best Western

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Toronto, Canada
1 review
5 of 5 stars Reviewed 4 days ago NEW

Just had a wonderful stay , loved the pool and breakfast staff just made my day and coming back next month, very close to downtown among great restaurants next to shopping plaza and LCBO NEWLY OPENED Midland has a beautiful beach

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MidlandOn, Manager at BEST WESTERN Highland Inn & Conference Centre, responded to this review

Thank you for posting your comments on Trip advisor regarding your stay with us. The entire team of the Best Western joins me to thank you very much for taking the time to share your feedback on Trip advisor and highlighting the areas you and your family enjoyed during your stay with us. We hope to be able to welcome... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Good hotel. Ok pool. Great full breakfast. However....they tacked on a $3 MARKETING FEE onto our bill. Funny how some hotels try and do this after they already have your credit card information. I immediately called the front desk and they removed this charge from my bill. However...for this reason this reason alone, we will not be back.

Was this review helpful? Yes
MidlandOn, Manager at BEST WESTERN Highland Inn & Conference Centre, responded to this review

We thank you for your comments on your recent stay with us. Thank you for telling us what you liked and how we can improve and offer a better service. We look forward to welcoming you back soon. Thank you, Aziz Abid Asst. General Manager More 

Sarnia, Canada
1 review
4 of 5 stars Reviewed 1 week ago

Aside from some one puking in the pool and shutting it down over night it was a good stay. Bestwestern has always been a quality place to stay Too many hotels cheap out. Although a wider range of breakfast foods would be nice.

Review collected in partnership with Best Western

Was this review helpful? Yes
MidlandOn, Manager at BEST WESTERN Highland Inn & Conference Centre, responded to this review

Thank you for your detailed feedback on Trip advisor. We appreciate your comments which help us improve our services. Thank you, Aziz Abid Asst. General Manager More 

Toronto, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The rooms were nicely decorated with comfortable beds. The pool area was nice, but a bit strange because it's open to the breakfast area so you can smell the bromine when you're eating. My biggest complaint is that the hotel ran out of eggs about 1/2 hour before breakfast ended. They had a wedding in the hotel and it was... More 

Was this review helpful? Yes 1
MidlandOn, Manager at BEST WESTERN Highland Inn & Conference Centre, responded to this review

We thank you for your comments on your recent stay with us. Thank you for telling us what you liked and how we can improve and offer a better service. We look forward to welcoming you back soon. Thank you, Aziz Abid Asst. General Manager More 

Toronto, Canada
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is conveniently located a few minutes drive from the Martyrs' Shrine and Sainte-Marie Among the Hurons. The room is nice and clean with a flat screen TV. In the morning there's a free breakfast buffet with scrambled eggs, sausages, home fries, bread and juices. There are a few good restaurants nearby.

Was this review helpful? Yes
MidlandOn, Manager at BEST WESTERN Highland Inn & Conference Centre, responded to this review

Thank you very much for sharing your experience with us, It is a great pleasure to see that you enjoyed our hotel and services. Thank you as well for complimenting our staff, this is a wonderful source of motivation for them. We hope to be able to welcome you back soon. Kind regards, Aziz Abid Asst. General Manager More 

Toronto, Canada
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a great stay. This was a very comfortable hotel. Service was quick and friendly upon arrival. Staff were very knowledgeable about the local attractions and could easily provide directions or suggestions. The room was clean, well air conditioned and perfect for us. A nice bathroom with a small powder area attached for use outside of the washroom. Rooms... More 

Was this review helpful? Yes
MidlandOn, Manager at BEST WESTERN Highland Inn & Conference Centre, responded to this review

Thank you for posting your comments on Trip advisor regarding your stay with us. The entire team of the Best Western joins me to thank you very much for taking the time to share your feedback on Trip advisor and highlighting the areas you and your family enjoyed during your stay with us. We hope to be able to welcome... More 

Oakville, Canada
Level Contributor
4 reviews
3 of 5 stars Reviewed 3 weeks ago

My daughter and I came to Midland for the Buttertart Festival last weekend and decided on the Best Western as it had a pool, and I've had great experiences in the past with the chain. I was disappointed when we arrived as I found the hallways and rooms to be a bit dingy, with outdated rugs that held in an... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
MidlandOn, Manager at BEST WESTERN Highland Inn & Conference Centre, responded to this review

Thank you for your detailed feedback on Trip advisor. We appreciate your comments which help us improve our services. Thank you, Aziz Abid Asst. General Manager More 

shelby twp, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

old and did not seem to be recently be renovated like the best w. in usa that I have stayed at. Would like to have had more fruit to the breakfast and yogurt. the staff was helpful. the restaurant was very good.

Review collected in partnership with Best Western

Was this review helpful? Yes
MidlandOn, Manager at BEST WESTERN Highland Inn & Conference Centre, responded to this review

Thank you for your feedback and comments on your recent stay. We appreciate your comments which help us improve our services. We hope to be able to welcome you back soon. Kind regards, Aziz Abid Assistant General Manager More 

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