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BEST WESTERN Highland Inn & Conference Centre

3.0 of 5
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924 King Street, Midland, Ontario L4R 4L3, Canada
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BEST WESTERN Highland Inn & Conference Centre
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Ranked #6 of 8 Hotels in Midland
A recent review
5 of 5 stars reviewed 4 days ago
2011heather16 Toronto, Canada
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282 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto, Canada
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My parents 1st time in Midland, arranged a quick trip for their anniversary, 4 days. Very reasonable rates, good-"full" breakfast with nice pool area, liked the hot tub. My parents found the front desk staff very friendly and helpful, giving maps and advice. Hotel and room was very clean. Free parking plentiful,close to entrance. Good access to main street,attractions, and... More 

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Ontario
Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed here for a work related social event. Made use of the hospitality suite, air conditioning was lacking in the suite. Room itself was fine, typical of Best Western. Wifi was good. Breakfast was above average. Very nice and spacious breakfast area, lots of seating. Nice Pool area. Received welcome cookie and bottle water as a Rewards member. I would... More 

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Hamilton, Canada
Level Contributor
83 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here for three nights. First impressions were of a dark check-in area with a dirty entry way. It got worse, when my room was't ready even though it was an hour after checkin time. Then the front desk clerk and the housekeeping person started arguing in front of me about who's fault it was for the room not being... More 

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MidlandOn, Manager at BEST WESTERN Highland Inn & Conference Centre, responded to this review

Thank you for your detailed feedback on Trip advisor. We appreciate your comments which help us improve our services. Thank you, Aziz Abid Asst. General Manager More 

Travelers are raving about these Midland hotels

Cincinnati
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We only stayed for one night. The reception desk area is poorly lit, and at times quite congested with rolls of carpet and other renovation materials. The staff, when available, are quite helpful, although I was unable to raise them from my room phone. Our hotel and room access key-cards did not work and had to be replaced twice. There... More 

Was this review helpful? Yes
MidlandOn, Manager at BEST WESTERN Highland Inn & Conference Centre, responded to this review

We thank you for your comments on your recent stay with us. Thank you for telling us what you liked and how we can improve and offer a better service. We look forward to welcoming you back soon. Thank you, Aziz Abid Asst. General Manager More 

cambridge, Canada
1 review
4 of 5 stars Reviewed 2 weeks ago

everything was great except for the smell at check in. If you have scent sensitivities be VERY careful. It was overpowering. the restaurant meal and staff were excellent. the lounge was comfortable. breakfast was very good

Review collected in partnership with Best Western

Was this review helpful? Yes
MidlandOn, Manager at BEST WESTERN Highland Inn & Conference Centre, responded to this review

Thank you for posting your comments on Trip advisor regarding your stay with us. The entire team of the Best Western joins me to thank you very much for taking the time to share your feedback on Trip advisor and highlighting the areas you enjoyed during your stay with us. We hope to be able to welcome you back soon.... More 

Waterloo, Canada
1 review
2 of 5 stars Reviewed 3 weeks ago

Very tired and worn out hotel, has an awful smell of cigarette smoke cover up. Yucky place. Disgusting dirty worn out carpets, through out. Just wanted to get the night over with and get out. Bring slippers you won't want to walk around I bare feet

Was this review helpful? Yes
MidlandOn, Manager at BEST WESTERN Highland Inn & Conference Centre, responded to this review

Thank you for your detailed feedback on Trip advisor. We appreciate your comments which help us improve our services. Thank you, Aziz Abid Asst. General Manager More 

toronto, Canada
1 review
3 of 5 stars Reviewed 3 weeks ago

This hotel is acceptable but not great. The bathroom could use updating, the room fine. The breakfast awful with low quality items, little selection, disposable plates and cutlery and little fresh fruit. The pool was quite nice though.

Review collected in partnership with Best Western

Was this review helpful? Yes
MidlandOn, Manager at BEST WESTERN Highland Inn & Conference Centre, responded to this review

Thank you for your detailed feedback on Trip advisor. We appreciate your comments which help us improve our services. Thank you, Aziz Abid Asst. General Manager More 

Toronto, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

Just had a wonderful stay , loved the pool and breakfast staff just made my day and coming back next month, very close to downtown among great restaurants next to shopping plaza and LCBO NEWLY OPENED Midland has a beautiful beach

Was this review helpful? Yes
MidlandOn, Manager at BEST WESTERN Highland Inn & Conference Centre, responded to this review

Thank you for posting your comments on Trip advisor regarding your stay with us. The entire team of the Best Western joins me to thank you very much for taking the time to share your feedback on Trip advisor and highlighting the areas you and your family enjoyed during your stay with us. We hope to be able to welcome... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Good hotel. Ok pool. Great full breakfast. However....they tacked on a $3 MARKETING FEE onto our bill. Funny how some hotels try and do this after they already have your credit card information. I immediately called the front desk and they removed this charge from my bill. However...for this reason this reason alone, we will not be back.

Was this review helpful? Yes 2
MidlandOn, Manager at BEST WESTERN Highland Inn & Conference Centre, responded to this review

We thank you for your comments on your recent stay with us. Thank you for telling us what you liked and how we can improve and offer a better service. We look forward to welcoming you back soon. Thank you, Aziz Abid Asst. General Manager More 

Sarnia, Canada
1 review
4 of 5 stars Reviewed 4 weeks ago

Aside from some one puking in the pool and shutting it down over night it was a good stay. Bestwestern has always been a quality place to stay Too many hotels cheap out. Although a wider range of breakfast foods would be nice.

Review collected in partnership with Best Western

Was this review helpful? Yes
MidlandOn, Manager at BEST WESTERN Highland Inn & Conference Centre, responded to this review

Thank you for your detailed feedback on Trip advisor. We appreciate your comments which help us improve our services. Thank you, Aziz Abid Asst. General Manager More 

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