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BEST WESTERN Highland Inn & Conference Centre

3.0 of 5
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924 King Street, Midland, Ontario L4R 4L3, Canada
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BEST WESTERN Highland Inn & Conference Centre
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Ranked #5 of 8 Hotels in Midland
A recent review
3 of 5 stars reviewed 6 days ago
Arlyn D toronto, Canada
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259 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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toronto, Canada
1 review
3 of 5 stars Reviewed 6 days ago NEW

There's no available towels by the pool area. There's no receptionist in front and she's at the back ignoring us eventhough she heard the bell. So one of my collegues has to call the phone then she comes out. We are so disappointed because we were there ringing the bell in front to let her know.

Review collected in partnership with Best Western

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Ontario, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We stayed in the Best Western Highland Inn for two nights and we were very happy with the overall service and comfort of this lovely hotel right near the centre of town. The indoor pool and spa was lovely and relaxing and the breakfast was great! We had a lovely two night stay.

Review collected in partnership with Best Western

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MidlandOn, Manager at BEST WESTERN Highland Inn & Conference Centre, responded to this review

Thank you for posting your comments on Trip advisor regarding your stay with us. The entire team of the Best Western joins me to thank you very much for taking the time to share your feedback on Trip advisor and highlighting the areas you and your family enjoyed during your stay with us. We hope to be able to welcome... More 

Pembroke, Canada
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

One can always expect to get the best of accommodations and service at the Best Western Highland Inn in Midland. The are no surprises to dampen one's expectations. The on site eating establishments are of the highest order and the swimming pool is always a nice relaxing venture.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
MidlandOn, Manager at BEST WESTERN Highland Inn & Conference Centre, responded to this review

Thank you very much for sharing your experience with us, It is a great pleasure to see that you enjoyed our hotel and services. We hope to be able to welcome you back soon. Kind regards, Aziz Abid Asst. General Manager More 

Huntsville
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 1 week ago

So this hotel is dismal at best. Probably the dirtiest hotel I have stayed at. The front lobby hosts a restaurant that apparently is wonderful but not sure why people think that although the best part of the hotel is the staff at this restaurant they are wonderful. Once in my room it had a 2inch layer of dust/ dirt/... More 

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Toronto
Top Contributor
73 reviews 73 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Weekend chill once again. Didn't let us down. Breakfast and pool for the kids. Not much else required. Jacuzzi looked liked it could have been serviced for cleanliness other then that the kids enjoyed themselves again! Close to the town and all the places and people we wanted

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MidlandOn, Manager at BEST WESTERN Highland Inn & Conference Centre, responded to this review

We thank you for your comments on your recent stay with us. Thank you for telling us what you liked and how we can improve and offer a better service. We look forward to welcoming you back soon. Thank you, Aziz Abid Asst. General Manager More 

Windsor, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel was lovely. The value of the room plus breakfast was very reasonable. The staff were helpful and friendly. the hotel inside was very ambient. The deck of the pool area needed to be cleaned but that is my only complaint and over it was a very good stay. I would definitely stay again.

Review collected in partnership with Best Western

Was this review helpful? Yes
MidlandOn, Manager at BEST WESTERN Highland Inn & Conference Centre, responded to this review

Thank you for posting your comments on Trip advisor regarding your stay with us. The entire team of the Best Western joins me to thank you very much for taking the time to share your feedback on Trip advisor and highlighting the areas you and your family enjoyed during your stay with us. We hope to be able to welcome... More 

Bengaluru (Bangalore), India
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at the Best Western for a day and I wish I had time to stay for more days. I definitely plan to come back with my family. The food was excellant and so was the service. Well done to the team and the mangement.

Review collected in partnership with Best Western

Was this review helpful? Yes
MidlandOn, Manager at BEST WESTERN Highland Inn & Conference Centre, responded to this review

Thank you very much for sharing your experience with us, It is a great pleasure to see that you enjoyed our hotel and services. Thank you as well for complimenting our staff, this is a wonderful source of motivation for them. We hope to be able to welcome you back soon. Kind regards, Aziz Abid Asst. General Manager More 

Union
2 reviews
3 of 5 stars Reviewed March 14, 2015

The lounge staff were ok, food was decent. Was not able to regulate the temperature in the room. Breakfast bar was not properly stocked/maintained. I would stay here again if no other choice. No other issues or complaints.

Review collected in partnership with Best Western

Was this review helpful? Yes
MidlandOn, Manager at BEST WESTERN Highland Inn & Conference Centre, responded to this review

Thank you for your detailed feedback on Trip advisor. We appreciate your comments which help us improve our services. Thank you, Aziz Abid Asst. General Manager More 

Sudbury, Canada
1 review
5 of 5 stars Reviewed March 11, 2015

I was very pleased with Best Western Highland Inn & Conference Centre in Midland. The room was very nice and clean, the internet was fast, the weight room, pool, sauna, and hot tub were all great, and the complimentary breakfast was delicious.

Review collected in partnership with Best Western

Was this review helpful? Yes
MidlandOn, Manager at BEST WESTERN Highland Inn & Conference Centre, responded to this review

Thank you for posting your comments on Trip advisor regarding your stay with us. The entire team of the Best Western joins me to thank you very much for taking the time to share your feedback on Trip advisor and highlighting the areas you and your family enjoyed during your stay with us. We hope to be able to welcome... More 

Toronto, Oman
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed March 9, 2015

The hotel is a bit below average but there is not a lot of choice in the area, for business travel. Parking is very limited, truckers are permitted to take-up 4-5 spaces at one time and there is at least one abandon car in the main lot. Despite being in a non-smoking room, other guests were smoking in their rooms... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
MidlandOn, Manager at BEST WESTERN Highland Inn & Conference Centre, responded to this review

We thank you for your comments on your recent stay with us. Thank you for telling us what you liked and how we can improve and offer a better service. We look forward to welcoming you back soon. Thank you, Aziz Abid Asst. General Manager More 

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