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Comfort Inn

Certificate of Excellence
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1230 Journey's End Cir., Newmarket, Ontario L3Y 8Z6, Canada
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Comfort Inn
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103 Reviews from our TripAdvisor Community

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North Bay
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Spent 3 nights at this hotel. Went down for husband's heart procedure so by return to hotel at end of each day just wanted quiet place to sleep. This is not the place for either. Slamming doors all night kept waking us. We had one 5:00 a.m. & one 5:30 morning. Room temperature impossible to control/too hot or too cold.... More 

Helpful?
Thank Reper
CN281, Guest Relations Manager at Comfort Inn, responded to this review

Thank you for your review regarding your recent stay at the Newmarket Comfort Inn We are disappointed to hear that your stay was not to your satisfaction. We appreciate knowing what issues you experienced so we can take the appropriate steps to correct them. We do encourage all of our guests to contact the front desk staff immediatly so we... More 

Toronto, Canada
1 review
1 of 5 stars Reviewed December 13, 2015

This hotel simply doesn't want return business. Our room was near the rooms of a hockey team; the parents were drinking and yelling in the hallways all night while the kids ran wild.The front desk called security and called the police multiple times, but the guests were not asked to leave. We were offered a refund for the night. The... More 

Helpful?
Thank Ted O
CN281, General Manager at Comfort Inn, responded to this review

Your feed back is welcome at the Comfort Inn Newmarket. Although we are disapointed to hear that someone's stay was not to their satifaction, I appreciate knowing what issues you experience so that we can that the appropriate steps to correct them. We are always looking at ways to improve our guest services at the hotel and your comments have... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 24, 2015 via mobile

I was with a wedding party that checked in Friday. We stayed in room 204. Carpet had dark stains on it. Bed was very uncomfortable and the pillows were like sleeping with a rock under my head. There were four of us in this room,so I asked for an extra pillow and 2 sheets, the reply I got from front... More 

Helpful?
1 Thank Doug M
CN281, Manager at Comfort Inn, responded to this review

The management of the Comfort Inn hotel was distressed to read your review and would like to thank you for taking the time to leave such candid feedback. By reading each of these reviews we are able to recognize areas in need of improvement and take the appropriate actions to correct them. We do hope that you would reconsider and... More 

Level Contributor
56 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed October 26, 2015 via mobile

This hotel is nothing special yet the price is way to high for being in Newmarket, in the industrial part of Newmarket in that. The rooms didn't seem clean to me and the TVs are low cheap quality with bad picture. It's just too old and out dated. Should be $80/night Hotel.

Helpful?
Thank Nick L
CN281, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to review our property. It is very upsetting to hear that this was your impression of our property and we would like to assure future guests that the cleanliness of our property is amoung our highest concerns. Your comments have been brought to the attention of our housekeeping staff to ensure we can continue... More 

Mississauga, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 20, 2015

I had stayed at this hotel a few years ago and had no issues but this time was a total disappointment! The comfy bed is the only good thing I have to say about this trip. It's too bad I didn't get to sleep in it! First of all, the fridge wasn't working. I checked the plug and it was... More 

Helpful?
1 Thank Granny1998
CN281, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to review our property. Although we are always disappointed to hear that someone's stay was not us to their satisfaction, we appreciate knowing what issues you experienced so that we can take appropriate steps to correct them. Please feel free to contact me directly to see if we can offer furture resolution and hope... More 

Windsor, Canada
Level Contributor
3 reviews
3 of 5 stars Reviewed September 16, 2015

Very average hotel and I think over priced but if you need a hotel in Newmarket there are not that many choices. The room has a nice sized fridge and the beds are comfortable. Nothing outstanding but it is a good mid range hotel.

Helpful?
Thank badrep2015
CN281, Front Office Manager at Comfort Inn, responded to this review

Thank you for your review regarding your recent stay at the Newmarket Comfort Inn. We are pleased that you enjoyed your overall stay as well as our location and comfort of the rooms. We apologize if the rates were high when you stayed with us, our rates to vary througout the year. We hope that you will choose to stay... More 

Sudbury, Canada
Level Contributor
82 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed September 11, 2015

Very clean nice looking hotel..respectful staff very polite..so clean were the rooms bed comfy as usual with Comfort hotels..breakfast was delicious..it was raining and being a no smoking hotel for those who do smoke they have a nice covered gazebo with a bbq.

Helpful?
Thank Linda D
CN281, Front Office Manager at Comfort Inn, responded to this review

Thank you so much for your kind words regarding your recent stay at the Newmarket Comfort Inn. We are very pleased that you enjoyed your stay with us. We take pride in our cleanliness and friendliness of our staff. We want everyone to have a warm, welcoming, and comfortable stay while they are with us. And it's reviews like yours... More 

Dunnville
Level Contributor
3 reviews
3 of 5 stars Reviewed August 23, 2015 via mobile

Good clean hotel with comfortable beds. Breakfast area is way too small for the amount of rooms in the building. The breakfast attendant was constantly refilling in the cramped space while we all awkwardly tried to fill our plates. Then there was no place to sit due to insufficient seating. Not an enjoyable start to the day.

Helpful?
Thank phoekstra
CN281, General Manager at Comfort Inn, responded to this review

We apprciate you taking the time to provide us with such detailed feedback about your stay. I am sorry to hear the breakfast area did not meet your expectations. It is through feedback such as yours we are able to improve our services offered at the hotel. We are always looking to improve our guest experience. Thank you and I... More 

Sligo, Ireland
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed August 21, 2015 via mobile

We stayed there for 2 nights for a family wedding there was a large group of us Beds are comfortable ,and clean breakfast is ok Breakfast area for seating is small Staff a very friendly and helpful Overall I would recommend for a short stay only

Helpful?
Thank sligoinian
CN281, Manager at Comfort Inn, responded to this review

We would like to thank you for your review regarding your recent stay at the Newmarket Comfort Inn. We are pleased that you enjoyed your stay with us and found us comfortable and friendly. We hope that you and your family enjoyed yourselves at the wedding you were attending in town. We look forward to welcoming you back on your... More 

Philadelphia, Pennsylvania
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed August 1, 2015

Not too many choices for hotels at the time of our visit due to some local events so the price was very high for a very average hotel. Would have been happy if the rate were about 40% lower. The little dining area was well appointed but the drab hallways and layout of the place reminded me of roadside motel.

Helpful?
Thank s w
CN281, General Manager at Comfort Inn, responded to this review

Thank you for your candid feedback. I am sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passes on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Newmarket. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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