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Holiday Inn Express Hotel & Suites Newmarket

2.5 of 5 100 Pony Drive, Newmarket, Ontario L3Y 7B6, Canada
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Holiday Inn Express Hotel & Suites Newmarket
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Holiday Inn Express Hotel & Suites Newmarket
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126 reviews from our community

Traveler rating
    31
    42
    22
    10
    21
See reviews for
34
24
3
36
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
  • All months
    (126)
  • Mar-May only
    (23)
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    (26)
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    (35)
  • Dec-Feb only
    (42)
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Richmond Hill, Canada
1 review
5 of 5 stars NEW

Good to Go. Very helpful staff. I forgot my cell phone charger, and the front desk lady lent me hers to use for the day. The room was clean & fresh. No debris or hair found. Took a tour of the hotel and found they have a meeting rooms to accommodate our next budget meeting. Thanks GM. Extended my stay... More 

Was this review helpful? Yes
Wilmington, North Carolina
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I have stayed at this location 6 times over the last 2 years because we have a facility in Newmarket and the hotel is convenient to the facility. Each stay usually lasts a week. During this period of time I would say it has gotten progressively worse. This last stay was the final straw. The bathroom was dirty and had... More 

Was this review helpful? Yes 2
Aurora, Canada
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

Reliable Hotel compared to competition in area. I enjoy staying at Holiday Inns. I recently joined their rewards program as my travels will be increasing. After a smooth check in I went to inspect their pool & fitness area. It was clean, great. Went to my room and checked the bedding and washroom, as there is sometimes problems in the... More 

Was this review helpful? Yes
Orangeville, Canada
1 review
4 of 5 stars Reviewed 4 days ago NEW

Hello to all guests. I love Holiday Inns. When we arrived the welcome was friendly with a smile by a very nice lady. She directed us several places to eat in town. Went to the swimming pool after going to my room and found lots of kids swarmed in the pool. Did not like this. Wanted to use to all... More 

Was this review helpful? Yes
Kincardine, Canada
1 review
4 of 5 stars Reviewed 4 days ago NEW

Whenever we travel we choose to stay at a HI. Just love their attitude and attentive of staff. We came back to the hotel after visiting relatives and found our 42" LCD TV not working. The front desk came up shortly and showed us how to operate the remote. My stupidity. The bed was comfortable and relaxing. Took in their... More 

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Brampton, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Pricey but Justifies the service. Customer service was great. Attentitive to my needs. Went to the room and opened the sheets to check for depries or hair. None found. The sheets smelled fresh. Loved their 42" HD TVs. Went downstairs next morining, and enjoyed their make you own pancake machine. Will recommend to my collegues..

Was this review helpful? Yes 1
Regina, Canada
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 1 week ago

Booked a room there for 2 of us by phoning the hotel directly, and received a confirmation number. We arrived there about 9:00pm after a long day, only to be told that I hadn't booked a room. I then gave them the confirmation number. The manager came out, and then told me that I had cancelled the room. I told... More 

Was this review helpful? Yes 1
Oakville, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have stayed at this location several times and it has always been exactly what we expected. It is easy to get to, clean, neat and convenient. The staff is friendly and the breakfasts are plentiful and presented nicely. Definitely will stay again when in town.

Was this review helpful? Yes 1
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Depending on who you get, the staff is not all that friendly. We had a 2 queen bed jr suite at 170 per night that totally reeked like smoke from the visitor the night before and all they would do was spray freebreeze. Never at all bothered to ask to change the sheets until we told them to. They told... More 

Was this review helpful? Yes 2
HolidayInn N, Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for the feedback. We take our guest comments very seriously. We’re sorry you received service which was unacceptable. We constantly strive to provide an environment of comfort and value to our guests; therefore, we are sincerely concerned when we fall short of your expectations. We appreciate the candid feedback and will take the necessary action to ensure similar... More 

Waterloo
Contributor
16 reviews 16 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed January 16, 2015

There were 14 of us that stayed here recently across 6 rooms. My wife & I started in one room then got switched on request of my sister and nephews. The first room we were in I noticed right away it was rather dirty. The toilet had some 'left overs' in it and I noticed a random potato chip just... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Dear OakRunner, Thank you for taking the time to review our property. I appreciate your positive feedback about the friendly hotel staff, good breakfast and clean lobby. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It sounds like we were... More 

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Additional Information about Holiday Inn Express Hotel & Suites Newmarket

Address: 100 Pony Drive, Newmarket, Ontario L3Y 7B6, Canada
Phone Number:
Location: Canada > Ontario > Newmarket
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Newmarket 2.5*
Number of rooms: 100
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Also Known As:
Holiday Inn Express Hotel And Suites Newmarket
Holiday Inn Express Hotel & Suites Newmarket Ontario

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