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Holiday Inn Express Hotel & Suites Newmarket

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100 Pony Drive, Newmarket, Ontario L3Y 7B6, Canada
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Holiday Inn Express Hotel & Suites Newmarket
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158 Reviews from our TripAdvisor Community

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Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Check-in: Good Room Condition: FAIR. Knobs missing from dresser drawers. Room looked like it could definitely use a refurbishment. Towels: POOR! They were old, dingy and very worn. Almost made us NOT want to bathe. We thought "Maybe this is just a mistake and some old towels slipped through the cracks". Next day, after the towel change, same thing. That's... More 

Helpful?
Thank 359hubertf
Halifax, Canada
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We were visiting family in New Market for X-mas and this hotel was close and we tried it. We won't be back. The room cleanliness was not the best and they didn't really seem to care about it. The curtain in our room was torn so the light came through each night, the bed was not the most comfortable, the... More 

Helpful?
Thank Lee_Randy_2014
HolidayInn N, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Dear Lee_Randy, Thank you for the feedback regarding your experience with us. We are very caring and always strive to provide comfortable, friendly accommodations. Our goal is always to secure a “10” out of “10” from our guest. It is unfortunate the quality of service you received prevented you from fully enjoying our hotel. I have a letter with my... More 

Washington DC, District of Columbia
2 reviews
2 of 5 stars Reviewed December 27, 2015

I think this hotel chain is generally pretty great, especially at the price point. BUT this property has terrible wifi connection, and that is just NOT ACCEPTABLE for a frequent business traveler such as myself. I need wifi access more than I need electricity. If HIE can't upgrade their wifi connection before my next monthly visit to the area, I... More 

Helpful?
Thank IndeFaith
HolidayInn N, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for taking the time to write us a feedback. We take our guests comments seriously and always strive to provide comfortable accommodations. It was unfortunate the internet was slow and prevented you from fully enjoying your stay with us. We have taken note of your valuable comments and will use these to monitor and improve the quality of... More 

Travelers are raving about these Newmarket hotels

Canada
Level Contributor
75 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed December 22, 2015

This hotel is off the beaten path, so nice and quiet.The rooms are large and decorated nicely. There is a fridge and microwave, a lot of hotels are not including these anymore. I did find the counter height in the bathroom high for bending over and washing face, I'm average height. Nice breakfast in the morning. There is a nice... More 

Helpful?
Thank Winks
HolidayInn N, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for taking the time to provide some valuable feedback about your recent stay at our hotel. We're thrilled that you enjoyed several aspects of your stay with us. As it is our goal to consistently provide superior service and accommodations. All our rooms are equipped with HSIA, fridge & microwave, LCD TV for your convenience and we thank... More 

1 review
5 of 5 stars Reviewed December 6, 2015 via mobile

As soon as I entered the hotel, I was greeted by very helpful staff who immediately began checking me into my room. There was no issue when checking in to my room. I stayed 5 full days and 4 nights. Every time I left for the morning, I was greeted by friendly staff on my way outside. When entering my... More 

Helpful?
Thank Ali A
HolidayInn N, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Hi Ali, It was kind of you to post such a wonderful review. Our management and staff members are always at your service. We are thrilled that you enjoyed several aspects of your stay with us. It is our goal is to consistently provide superior service and accommodations and we appreciate the candid feedback we receive and welcome any opportunity... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 24, 2015 via mobile

This hotel is very very clean. The staff is always super friendly and nice. They try to make your stay the best stay possible which they excel at. I don't understand why they don't have a better rating because whenever I come up to the Newmarket area this is the only hotel I stay at and they always out do... More 

Helpful?
1 Thank Marissa L
HolidayInn N, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Dear Marissa, Thank you so much for taking the time to post such a wonderful review. We're thrilled that you enjoyed several aspects of your stay, we will appreciate your comments and we will continue to explore actions we can take to ensure that your next stay with us goes absolutely perfect. We look forward to your next visit. Best... More 

Sudbury,Ontario
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed November 13, 2015

We stayed here on a weekend to visit family in the surrounding area and I was a little apprehensive after reading some reviews . The hotel was very clean, as was our room. The men checking us in we're not the friendliest...no "Welcome" or "Thank you for being a Rewards member" . This is the first time I have stayed... More 

Helpful?
Thank JaneDoe99
HolidayInn N, Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for taking the time to provide some valuable feedback about your recent stay at our hotel. We value you as our IHG Rewards member. While we're thrilled that you enjoyed several aspects of your stay, we regret that portions of it fell below your expectations, particularly about the parents in the parking lot. Please know that we take... More 

Halton Hills, Canada
Level Contributor
5 reviews
3 of 5 stars Reviewed October 19, 2015

We stayed at the hotel for a hockey tournament booked by CSTT. The front office stay blamed us for not having confirmation numbers and yet they didn't have the rooming list from organization available to check rooming list. All but one person's room was booked under their last names, the remaining was under convener's name, so he can get points... More 

Helpful?
Thank Thunder491
HolidayInn N, Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for taking the time to write us a review about your recent stay at our hotel. While we're thrilled that you enjoyed several aspects of your stay, we regret that portions of it fell below your expectations, particularly during check in. This feedback has been shared with the appropriate people that can help us make a difference to... More 

Montreal, Canada
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed October 12, 2015 via mobile

I stayed here for a night while in town. The hotel was a little sub-par compared to other HIEs I've stayed at. Nothing horrible, but the bed and pillows were much too soft for me, and the air conditioner put out very dry air. I probably wouldn't stay here again.

Helpful?
Thank Adam M
HolidayInn N, Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for taking the time to provide some valuable feedback about your recent stay at our hotel. We constantly strive to provide an environment of comfort and value to our guests; therefore, we are sincerely concerned when we fall short of your expectations We know you have many choices when it comes to lodging and hope you can give... More 

Coventry, United Kingdom
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed September 29, 2015 via mobile

Just arrived here yesterday and I can honestly say I've never been greeted so well by such friendly warm staff. The rooms are very clean and spacious with a huge comfy bed and the bathroom is well stocked with everything you need if you've forgotten to bring it with you. The location of the hotel is a little industrial but... More 

Helpful?
Thank Darren M
HolidayInn N, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for taking the time to write us a review about your recent stay at our hotel. While we're thrilled that you enjoyed several aspects of your stay, we regret that portions of it fell below your expectations, particularly about the internet service. This feedback has been shared with the appropriate people that can help us make a difference... More 

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