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All 4 Newmarket hotels

Holiday Inn Express Hotel & Suites Newmarket

2.5 of 5 Hotel   |   100 Pony Drive, Newmarket, Ontario L3Y 7B6, Canada
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Ranked #3 of 4 Hotels in Newmarket
A recent review
3 of 5 stars reviewed 1 week ago
Aries1977 toronto, ontario, canada
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103 reviews from our community

Traveler rating
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    29
    19
    8
    18
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26
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

I stayed here last month, for two days. It is the worst customer service that I've ever received. Not to mention that the room was dirty when I arrived - Noticed the next day, and still dirty when I came back at the end of the day.. Bathroom (sink and counter were dirty), and the shower still had the used... More

Was this review helpful? Yes 1
toronto, ontario, canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We stayed here last weekend and it was okay. The beds were really comfortable, the staff was nice, and the hotel is updated and renovated, however for the amount we paid (over $150), I almost feel as if we should have gotten a much better hotel, since this is not in the heart of Toronto, but pretty far up North.... More

Was this review helpful? Yes 2
Marco Island
Top Contributor
51 reviews 51 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location re the northern suburbs of Toronto & Newmarket. Contrary to other reports on this hotel, our room was clean & crisp. The check-in procedure was normal, twin elevator service was prompt, and the hotel although fully booked was quiet. We will return.

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Newmarket, Canada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I recently booked a large meeting room for a company event along with 10 rooms from out of town guests. Spent over $4,500 in two days and the service we received was horrible. The meeting room was not ready on time (missing electrical extensions, non-working projector, late coffee, etc). Had to complain to the manager multiple times to get any... More

Was this review helpful? Yes 3
HolidayInn N, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for the feedback. We take our guest comments very seriously and always strive to consistently provide superior service. In order to qualify for meeting room points the terms are specified below,and also refer to web links: Qualified Meeting: The IHG® Meeting Rewards program is available at InterContinental and Crowne Plaza hotels only in conjunction with meetings of ten... More

North Bay
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here in late August, when we needed to go to Newmarket for some allergy testing. We decided to stay a little extra, shop and have a little vacation. Breakfast was fantastic with lots of options. Staff was friendly and the rooms were clean. We enjoyed our stay and would stay here again if we were back!

Was this review helpful? Yes 1
Contributor
13 reviews 13 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel has a great location and the product is very superior compare to other hotels in the market place. The are always willing to help to make stay enjoyable. The breakfast was a amazing which was included in the rate.

Was this review helpful? Yes
HolidayInn N, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for taking the time to write us a review. I have passed on your great comments to the staff and we look forward to your next visit. Best Regards, More

Burlington, Canada
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 22, 2014

I recently stayed here for a night while at a training session nearby. The room was clean but it was very noisy. Between the noise of the fridge, heater/AC unit, bathroom fan and paper thin walls it wasn't a good night's sleep and I can say that I'm not a light sleeper. Also, the shower head is one of the... More

Was this review helpful? Yes 2
HolidayInn N, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for the feedback. We take our guest comments very seriously and always strive to provide comfortable accommodations. It is unfortunate the quality of service you received prevented you from fully enjoying our hotel. We have taken note of your valuable comments and will use these to monitor and improve areas that may benefit from additional attention. We have... More

London, Ontario
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 19, 2014

This hotel is one of the few I've stayed in recently where I wasn't footing the bill. Work required me to be in Aurora On. for a week and I was booked into the HIE by that office. Even though it was a 20 minute drive I could actually take a substantially different route each day so I didn't get... More

Was this review helpful? Yes
HolidayInn N, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for the feedback. We take our guest comments very seriously and we constantly strive to provide an environment of comfort and value to our guests; therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we... More

Michigan, USA
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 18, 2014

The facility is very up to date and clean! When I was checking in, another guest said that it is "the best" hotel! She was correct! Anyone who was a rewards member received a gift bag that included a little bag of chocolate-covered blueberries, an energy bar and a bottle of water! The breakfast was good and plentiful. Don't forget... More

Was this review helpful? Yes
HolidayInn N, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for the perfect five star review. We take our guests comments very seriously and always strive to provide comfortable and friendly accomodations. We look forward to your next visit Best Regards, Myke G. GSM More

Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 12, 2014

My fiancé and I had to leave Toronto quick to head north and of course we couldn't get a resort up in the Muskoka's booked for Friday night. So we loaded the car and hit the road and landed at the Holiday Inn Express shortly after midnight. Mukesh was working the check in counter and I asked him if he... More

Was this review helpful? Yes 1
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Additional Information about Holiday Inn Express Hotel & Suites Newmarket

Address: 100 Pony Drive, Newmarket, Ontario L3Y 7B6, Canada
Phone Number:
Location: Canada > Ontario > Newmarket
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Newmarket 2.5*
Number of rooms: 100
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Also Known As:
Holiday Inn Express Hotel And Suites Newmarket
Holiday Inn Express Hotel & Suites Newmarket Ontario

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