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All 4 Newmarket hotels

Holiday Inn Express Hotel & Suites Newmarket

2.5 of 5 Hotel   |   100 Pony Drive, Newmarket, Ontario L3Y 7B6, Canada
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Ranked #3 of 4 Hotels in Newmarket
A recent review
4 of 5 stars reviewed 3 days ago
Jennifer W Toronto, Canada
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107 reviews from our community

Traveler rating
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    31
    21
    8
    18
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27
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31
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto, Canada
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My team and 5 and I stayed at the Holiday Inn Express in Newmarket for 24 days for business. Myke and his team were friendly, accommodating, polite and made us feel right at home. Our rooms were clean when we arrived and stayed that way throughout our stay. There was one cleanliness issue with my room but I left a... More

Was this review helpful? Yes
North of Guelph, Ontario
Contributor
13 reviews 13 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Room was clean, nice and spacious, separate living room with kitchenette. Heater noisy. Close to highway and easy drive downtown. Breakfast included, was good, front desk was very friendly and prompt upon our arrival. saltwater pool was warm and hot tub sufficient. Nice night away

Was this review helpful? Yes
Sudbury, Canada
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice clean room...good service..very comfortable bed..I actually overslept...free breakfast was good as well. I would go back to this location next time i'm in newmarket...close to 404 so convenient location.

Was this review helpful? Yes
HolidayInn N, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for the amazing review. We are delighted you enjoyed your stay with us. We look forward to your next visit. Best Regards, Myke G More

Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 2, 2014

The bath was filthy with grime. Dusty counter under sink and lights which were not dusted in ages. The breakfast was very good. The pool was good and there was a small exercise room. Sauna, if one was there was cold.

Review collected in partnership with Best Western

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Dear 56ashm, Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re very sorry you were not satisfied with the cleanliness of the room. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any... More

Toronto, Canada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 24, 2014

I stayed here last month, for two days. It is the worst customer service that I've ever received. Not to mention that the room was dirty when I arrived - Noticed the next day, and still dirty when I came back at the end of the day.. Bathroom (sink and counter were dirty), and the shower still had the used... More

Was this review helpful? Yes 3
HolidayInn N, Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for the feedback. We take our guest comments very seriously and always strive to provide comfortable accommodations. It is unfortunate the quality of service you received prevented you from fully enjoying our hotel. We have taken note of your valuable comments and will use these to monitor and improve areas that may benefit from additional attention. We have... More

toronto, ontario, canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed September 23, 2014

We stayed here last weekend and it was okay. The beds were really comfortable, the staff was nice, and the hotel is updated and renovated, however for the amount we paid (over $150), I almost feel as if we should have gotten a much better hotel, since this is not in the heart of Toronto, but pretty far up North.... More

Was this review helpful? Yes 3
HolidayInn N, Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for the feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future. We hope... More

Marco Island
Top Contributor
58 reviews 58 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 19, 2014

Great location re the northern suburbs of Toronto & Newmarket. Contrary to other reports on this hotel, our room was clean & crisp. The check-in procedure was normal, twin elevator service was prompt, and the hotel although fully booked was quiet. We will return.

Was this review helpful? Yes
HolidayInn N, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for taking the time to write us a review. We appreciate your comments and always strive to provide comfortable and friendly accommodations. We take our guest comments seriously and look forward to your next visit. Best Regards, Myke G More

Newmarket, Canada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 12, 2014

I recently booked a large meeting room for a company event along with 10 rooms from out of town guests. Spent over $4,500 in two days and the service we received was horrible. The meeting room was not ready on time (missing electrical extensions, non-working projector, late coffee, etc). Had to complain to the manager multiple times to get any... More

Was this review helpful? Yes 3
HolidayInn N, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for the feedback. We take our guest comments very seriously and always strive to consistently provide superior service. In order to qualify for meeting room points the terms are specified below,and also refer to web links: Qualified Meeting: The IHG® Meeting Rewards program is available at InterContinental and Crowne Plaza hotels only in conjunction with meetings of ten... More

North Bay
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 11, 2014

We stayed here in late August, when we needed to go to Newmarket for some allergy testing. We decided to stay a little extra, shop and have a little vacation. Breakfast was fantastic with lots of options. Staff was friendly and the rooms were clean. We enjoyed our stay and would stay here again if we were back!

Was this review helpful? Yes 1
HolidayInn N, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for the feedback. We appreciate you taking the time to share your comments with us We know you have many choices when it comes to lodging and we are delighted to be your choice for lodging. Best Regards, Myke Gabriel More

Contributor
14 reviews 14 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 2, 2014

This hotel has a great location and the product is very superior compare to other hotels in the market place. The are always willing to help to make stay enjoyable. The breakfast was a amazing which was included in the rate.

Was this review helpful? Yes
HolidayInn N, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for taking the time to write us a review. I have passed on your great comments to the staff and we look forward to your next visit. Best Regards, More

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Additional Information about Holiday Inn Express Hotel & Suites Newmarket

Address: 100 Pony Drive, Newmarket, Ontario L3Y 7B6, Canada
Phone Number:
Location: Canada > Ontario > Newmarket
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Newmarket 2.5*
Number of rooms: 100
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Also Known As:
Holiday Inn Express Hotel And Suites Newmarket
Holiday Inn Express Hotel & Suites Newmarket Ontario

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