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Holiday Inn Express Hotel & Suites Newmarket

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100 Pony Drive, Newmarket, Ontario L3Y 7B6, Canada
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Newmarket
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Holiday Inn Express Hotel & Suites Newmarket
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144 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
  • All months
    (144)
  • Mar-May only
    (30)
  • Jun-Aug only
    (36)
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    (36)
  • Dec-Feb only
    (42)
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Bourbonnais, Illinois
Level Contributor
3 reviews
4 of 5 stars Reviewed yesterday NEW

After reading some of these reviews, I thought I made a mistake staying at this hotel.I stayed at this hotel for 3 nights and I NEVER had any of the problems that others had. Housekeeping was done every day. Room was clean but dated. Was in 4th floor and other then the linen storage being across the hall, very quiet.... More 

Was this review helpful? Yes
Toronto, Ontario, Canada
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Only good thing about this hotel is the location right off highway 404. Received no housekeeping service throughout the stay. Had to find a housekeeper on our floor to get some clean towels. Breakfast was nothing good and were told the wrong hours of it. Room was okay but clearly not cleaned properly as there was beer bottles and cans... More 

Was this review helpful? Yes
HolidayInn N, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for taking the time to write us a feedback. We take our guests comments seriously and always strive to provide comfortable accommodations. It is unfortunate the quality of service you received prevented you from fully enjoying your stay with us. We have taken note of your valuable comments and will use these to monitor and improve the quality... More 

Travelers are raving about these Newmarket hotels

Ontario, Canada
Level Contributor
153 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Waited for a half hour in the lobby for a room from 2:00 to 2:30 while they found a clean room for us. Meanwhile seven guests checked in and received keys immediately. The staff person apparently did understand their guest management system and they had a room for us all along. Didn't apologize or offer a discount. Emblematic of this... More 

Was this review helpful? Yes
HolidayInn N, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for taking the time to write us a feedback. We take our guests comments seriously and always strive to provide comfortable accommodations. We regret that portions of it fell below your expectations, particularly about check in. My sincere apologies as we have a guaranteed check in time of 3pm. However we do our best to check in our... More 

Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The room was excellent - however the pillows leave a lot to be desired. Both pillows said Firm, however one you sunk into the other was like laying on a large marshmallow. The breakfasts were great, food was hot and varied.

Was this review helpful? Yes 2
HolidayInn N, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for the feedback. We constantly strive to provide an environment of comfort and value to our guests; therefore, we are sincerely concerned when we fall short of your expectations. Please know that we take your comments very seriously, and we will continue to explore actions we can take to ensure that your next stay with us goes absolutely... More 

Port Elgin
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Drove into parking lot, hotel looked closed. Was very dark, no lighting under the canopy. Lots of cars so figured it must be open. Still very dark under the canopy where removing luggage from vehicle. checked into a queen/sofa bed. Not a great rate even with CAA. Went to room. Looked clean. Pulled out sofa bed and looked for blankets.... More 

Was this review helpful? Yes
HolidayInn N, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for the feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We regret that portions of it fell below your expectations, particularly the dark parking lot. Unfortunately these were as a result of the storm that hit Newmarket. We constantly strive to provide an environment of comfort and value to... More 

DT09
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My husband and I stayed here in July 2015 for one night as we were celebrating our wedding reception with Canadian friends and family at a nearby golf club. The hotel was easy to find with free parking and check-in was hassle-free. International visitors take note - you require a credit card to check-in, and a debit card (e.g. Bankwest/ANZ... More 

Was this review helpful? Yes 1
HolidayInn N, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for choosing Holiday Inn Express & Suites Newmarket as your home away from home. It is our goal to consistently provide superior service and accommodations. Your comments are very important to us. We appreciate your comments and look forward to your next visit. Best Regards More 

Toronto
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed July 12, 2015

I stayed here while attending a family function. One bed in the room was comfortable. The other hurt my husband's back. The pillows were okay. The room was clean and the bathroom was spotless. We enjoyed the complementary breakfast; would be nice to see more fruit and vegetables. It's very carb heavy. I didn't use the pool; this is as... More 

Was this review helpful? Yes 1
HolidayInn N, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for taking the time to write us a feedback. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. Once again, we appreciate you... More 

Gatineau, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 1, 2015

The room access cards (key) were constantly not working, always had to go from our room on the 5th floor to main desk to get them working. The Dinning room was so small, that in the morning it was so full, people were rude and I had an anxiaty attack, went back to my room oh and yes the (card... More 

Was this review helpful? Yes 2
HolidayInn N, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for the feedback regarding your experience with us. We always strive to provide comfortable, friendly accommodations and our goal is to secure a “10” out of “10” from you. It is unfortunate the quality of service you received prevented you from fully enjoying our hotel. Your feedback is very important to us and we have shared your comments... More 

Ottawa, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 1, 2015

Where to start! On multiple occasion during my stay, I could not get back in my room as the room key was never working. The front desk staff were not very receptive of this issue. Furthermore, the temperature of the pool was too cold and the temperature of the spa was too hot to the point where I could not... More 

Was this review helpful? Yes 1
HolidayInn N, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for the feedback. We take our guest comments very seriously and always strive to provide comfortable accommodations. It is unfortunate the quality of service you received prevented you from fully enjoying our hotel. We have taken note of your valuable comments and will use these to monitor and improve areas that may benefit from additional attention. We maintain... More 

Newmarket, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 30, 2015

We booked two rooms for a local family reunion. However, 2 beds out of the four beds are too floppy and old. They need to be replaced. The pillows are smelly as well. The breakfast quality is not consistent for the week that we were there. Overall, it has been a ok experience.

Was this review helpful? Yes 1
HolidayInn N, Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

We appreciate all of our guests' comments and feedback regarding their stay. It is Our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in... More 

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