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All 4 Newmarket hotels

Holiday Inn Express Hotel & Suites Newmarket

2.5 of 5 Hotel   |   100 Pony Drive, Newmarket, Ontario L3Y 7B6, Canada
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Ranked #3 of 4 hotels in Newmarket
A recent review
5 of 5 stars reviewed 6 days ago
JohnnyWoww North Royalton, Ohio
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79 people have reviewed this hotel

Traveler rating
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    17
    7
    16
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • Any
English first
North Royalton, Ohio
1 review
5 of 5 stars Reviewed 6 days ago NEW

Loved it Loved it. Staff from the get go during check in was helpful finding me a restaurant on Yonge st. Room was clean & fresh. went down stairs to check the pool and it was clear. No problems. Woke up in the morning had the complimentary buffet hot breakfast, and was excellent with the service received. Will definitely stay... More

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed 1 week ago

I checked into the hotel biased based on the reviews I've read so far about this hotel. So I was critical right from the moment I got off my car.I saw lots of sports kids and parents and I said to myself, why on earth did I choose a day like this to travel. I was already daring a sleepless... More

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Aurora, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Had a fantastic stay. Relaxed in the pool. There was a sports team, but noise did not worry me as it is a busy hotel. Bed was comfortable, and breakfast fresh, and hot. Will definitely stay. Will conduct my company meetings here as I was not aware of such large meeting space up to 200+. Excellent, and thx to staff.

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Calgary, Alberta
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My family and I stayed here March 25th & 26th for my fathers funeral. Suite was pleasant enough until we noticed stains on the white duvet cover, dead batteries in both remotes, bulbs burnt out in a few lamps and then bed bugs. So not a comfortable stay.

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Dear nance22, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I am sorry we were not able to exceed or at least be at par with your expectation. Rest assured that the issues you have raised have been documented and will be forwarded to the appropriate departments for... More

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Loved staying here. Everything was clean and quiet. The staff was very polite and the breakfast was delicious. Would definitely recommend to friends and family as well as strangers. Beautiful view from the fourth floor as well.

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Idaho Falls, Idaho
Top Contributor
62 reviews 62 reviews
24 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 20, 2014 via mobile

I stay here about four times a year as it's close to a vendor location. Pretty standard Holiday Inn Express experience. For my latest stay, Roxy at the front desk was delightful, and the staff was quietly helpful in all respects. Was upgraded to a junior suite - nicely appointed, but not as clean as expected (there was a pack... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Dear JEM196204, We appreciate you writing a review. Our helpful and friendly staff strive to make each guest’s stay unique and it sounds like they were able to accomplish that for you. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit. Again, thank you for... More

Ontario
Reviewer
4 reviews 4 reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed February 13, 2014

I stayed at this hotel several weekdays, over a couple of months while I was in Newmarket. The rate was always wrong, the turnover and training of the front desk staff poor and the manager Valentino Persaud extremely rude and uncaring! Even though the hotel is new, I would not trade it for the exceptional service and rate i have... More

Was this review helpful? Yes 5
HolidayInn N, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Dear irwinlads, Thank you for taking the time to review us. I will forward your concerns to our general manager. Our team of staff members are always there to help solve any problems you have with regards to your stay at our hotel. We hope you can give us a second chance to make your stay a better and pleasurable... More

Chatham, Canada
1 review
5 of 5 stars Reviewed February 6, 2014

I stayed here for the first time and enjoyed my stay. Valentino was friendly during our check in, no complaints. Stayed in room with 1 king bed, was clean & fresh, nice. Pool area was clean and water was clear. Needed help to find a restaurant, the GM was very helpful. The Keg restaurant was excellent. Next morning the hot... More

Was this review helpful? Yes
HolidayInnNewmarket, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Dear galdo1968, Thank you for writing such a lovely review for our hotel. We are very happy to have made your stay a pleasurable one. I will make sure to mention your kind words for our staff members at the next staff meeting, and I am sure they will all have a big smile knowing that they are all doing... More

Toronto,Canada
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed January 26, 2014

Another not so good stay at this hotel. I had a poor experience not too long ago and decided to give this location another try bad idea. My boyfriend came later to our stay then I did I had left his key with his name and the earlier desk agent put a note of the key stating he would be... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Dear Naddy016, Thank you for taking the time to provide feedback on your stay. It is unfortunate your interactions with the staff prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you... More

Greater Toronto Area
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 24, 2014 via mobile

This Hotel is comfortable and well kept. It's nothing special; the windows look over the parking lot, but that's what is expected. The pool is tiny and cold, the floor dirty, but I am impressed it even has one. The rooms, however, are great. First there is a room with a desk, couch, chair, and flat screen television. Next is... More

Was this review helpful? Yes
HolidayInnNewmarket, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Dear iamironman2: Thank you for taking the time to review our hotel. I will make sure to mention your concerns to our general manager. We hope we can make your future stays more comfortable and pleasurable. Best Regards, Shahnaz Ismail. DOS More

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Additional Information about Holiday Inn Express Hotel & Suites Newmarket

Also Known As:
Holiday Inn Express Hotel And Suites Newmarket
Holiday Inn Express Hotel & Suites Newmarket Ontario
Address: 100 Pony Drive, Newmarket, Ontario L3Y 7B6, Canada
Phone Number:
Location: Canada > Ontario > Newmarket
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 hotels in Newmarket
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Newmarket 2.5*
Official Description (provided by the hotel):
Enjoy your stay at the Newest Holiday Inn Express & Suites located in the heart of Newmarket Business Area, with major Highways like Hwy 404 and Hwy 400 just minutes away. Whether the reason be to get away from home or to relax in a quiet atmosphere, the Holiday Inn Express will give you the comfort you are looking for. With our complimentary Hot Breakfast, Indoor Pool & Whirlpool, wired & wireless Hi-Speed Internet, Fitness Room, Busniess Center and many other amenities that will make your stay a memoriable one. ... more   less 
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