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Holiday Inn Express Hotel & Suites Newmarket

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100 Pony Drive, Newmarket, Ontario L3Y 7B6, Canada
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Holiday Inn Express Hotel & Suites Newmarket
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Holiday Inn Express Hotel & Suites Newmarket
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132 reviews from our community

Traveler rating
    34
    44
    22
    11
    21
See reviews for
37
24
3
39
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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  • French first
  • Italian first
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  • All months
    (132)
  • Mar-May only
    (29)
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    (35)
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Trenton, Canada
Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed 1 week ago

With my wife and 91 year old Mother we retuned from a wedding late in the evening to discover that moms room had been robbed of her wallet that she had placed in her suitcase. She did not take it for she felt it was too cumbersome for her evening bag . She did however give me her debit card... More 

Was this review helpful? Yes
Lindsay, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Clean room and the staff was very helpful. There was a line up for registration but got us through in good time. Fridge in room Nice breakfast .Open area in lobby for sitting and visiting . Forgot items in fridge called and ask them to save them for us .Very helpful hadn't been cleaned yet so was able to get... More 

Was this review helpful? Yes
HolidayInn N, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for the feedback. It is our goal to consistently provide superior service and accommodations. Your comments are very important to us. We appreciate the candid feedback we receive and welcome any opportunity to improve. Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to... More 

Tillsonburg, Canada
Top Contributor
261 reviews 261 reviews
22 hotel reviews
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have stayed here a few times now and enjoyed our stay. I photograph a couple of dance schools in Newmarket and being from out if town it's nice to find a place to stay that is clean and offers a reasonably good complimentary breakfast. I know that we will be back as long as we enjoy our stay.

Was this review helpful? Yes
HolidayInn N, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for choosing Holiday Inn Express & Suites Newmarket and for taking the time to write us a review. It is our goal to consistently provide superior service and accommodations. Your comments are very important to us. We thank you for your comments, and trust your stay with us was both enjoyable and comfortable. Best Regards, More 

Kingston, Canada
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 23, 2015

I stayed here for two nights on business last week. The lobby staff were welcoming and professional. The hotel was spotlessly clean, both in the common areas and in my room. The bed was lovely and comfortable, with both firm and soft pillows available (indicated by stitching on the pillowcases). Breakfast was included at no charge, and far exceeded the... More 

Was this review helpful? Yes
HolidayInn N, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for taking the time to write us a review. We appreciate the awesome feedback and we will continue to improve our services. We look forward to your next visit. Best Regards, More 

Mississauga, Canada
2 reviews
5 of 5 stars Reviewed March 20, 2015

I was here for boys hockey tournament. Wow, lots of kids running around, but not my kids. Our group was well behaved by staying in the room. It is the parents who need to reinforce and make sure their team kids and parents are not out of hand and disrupting the hotel staff and other guests. The check in was... More 

Was this review helpful? Yes
HolidayInn N, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for the feedback. We take our guest comments very seriously. We’re sorry you received service which was unacceptable. We constantly strive to provide an environment of comfort and value to our guests; therefore, we are sincerely concerned when we fall short of your expectations. We appreciate the candid feedback and will take the necessary action to ensure similar... More 

Milton, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 4, 2015

This this the place to stay when visiting Newmarket. Friendly staff & helpful management. The weather was bad and the lot was salted, too much snow. Act of God. The room was at my comfort level, and not cold. Forgot my tooth bursh and tooth paste, asked for complimentary at the front desk. Went down to the pool and was... More 

Was this review helpful? Yes 1
HolidayInn N, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for taking the time to write us a review. It is our goal to consistently provide superior service. We appreciate you taking the time to share your comments with us We know you have many choices when it comes to lodging and we hope you will continue to choose IHG for your future travel needs. Best Regards, More 

Richmond Hill, Canada
1 review
5 of 5 stars Reviewed February 28, 2015

Good to Go. Very helpful staff. I forgot my cell phone charger, and the front desk lady lent me hers to use for the day. The room was clean & fresh. No debris or hair found. Took a tour of the hotel and found they have a meeting rooms to accommodate our next budget meeting. Thanks GM. Extended my stay... More 

Was this review helpful? Yes
HolidayInn N, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

We appreciate the awesome feedback, we welcome any opportunity to improve. We thank you for your comments, and trust your stay with us was both enjoyable and comfortable. Best Regards, Myke Gabriel More 

Wilmington, North Carolina
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 26, 2015

I have stayed at this location 6 times over the last 2 years because we have a facility in Newmarket and the hotel is convenient to the facility. Each stay usually lasts a week. During this period of time I would say it has gotten progressively worse. This last stay was the final straw. The bathroom was dirty and had... More 

Was this review helpful? Yes 4
HolidayInn N, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for taking the time to write us a review. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions. We appreciate the awesome feedback we receive and welcome any opportunity to improve. Best Regards, Myke Gabriel GSM More 

Aurora, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 26, 2015

Reliable Hotel compared to competition in area. I enjoy staying at Holiday Inns. I recently joined their rewards program as my travels will be increasing. After a smooth check in I went to inspect their pool & fitness area. It was clean, great. Went to my room and checked the bedding and washroom, as there is sometimes problems in the... More 

Was this review helpful? Yes
HolidayInn N, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for taking the time to write us a review. It is our goal to consistently provide superior service. We appreciate you taking the time to share your comments with us We know you have many choices when it comes to lodging and we hope you will continue to choose IHG for your future travel needs. Best Regards, Myke... More 

Orangeville, Canada
1 review
4 of 5 stars Reviewed February 25, 2015

Hello to all guests. I love Holiday Inns. When we arrived the welcome was friendly with a smile by a very nice lady. She directed us several places to eat in town. Went to the swimming pool after going to my room and found lots of kids swarmed in the pool. Did not like this. Wanted to use to all... More 

Was this review helpful? Yes
HolidayInn N, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

We thank you for taking the time to write us a review. It is our goal to consistently provide superior service and accomodations. We appreciate the awesome review and we hope you will continue to choose IHG for your future travel needs. Best Regards, More 

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