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Holiday Inn Express Hotel & Suites Newmarket

2.5 of 5 100 Pony Drive, Newmarket, Ontario L3Y 7B6, Canada
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Holiday Inn Express Hotel & Suites Newmarket
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Holiday Inn Express Hotel & Suites Newmarket
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116 reviews from our community

Traveler rating
    31
    36
    22
    8
    19
See reviews for
29
24
2
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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    (116)
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    (23)
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    (31)
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Senior Contributor
40 reviews 40 reviews
8 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

We came into town to meet up with friends. The check in was very fast and the staff at the front desk were all very pleasant. I requested the top floor as the hotel was riddled with hockey kids and their families, I wasn't too happy about this but it turned out okay as they weren't as noisy as I... More 

Was this review helpful? Yes
HolidayInn N, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for taking the time to write us a review. It is our goal to consistently provide superior service and we are delighted that you enjoyed your stay with us. We look forward to your next visit with us. Best Regards Myke G More 

Kincardine, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Pleasant check in and quick too. Room was clean and 42 inch LCD HD. Lots of hockey kids, but this did not bother me. The indoor pool was refreshing. Next morning the breakfast was hot and healthy. Wished they had a waffle machine, but the pancake machine did the job. My bill was accurate and management was above par. Definitely... More 

Was this review helpful? Yes
HolidayInn N, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for taking the time to write us an awesome review. We are delighted you enjoyed your stay with us. We have also taken note of your valuable comment and will use these to improve areas that may benefit from additional attention. We look forward to your next visit to Newmarket. Best Regards, Myke G More 

Top Contributor
54 reviews 54 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Took my son to a hockey tournament and the team found this hotel. Pleasantly surprised the location was well appointed came with a convenient breakfast and the rooms were nicer than expects with fridge, microwave, Wifi, indoor pool and 42 inch HD and plenty of channels to view. Staff provided friendly service too

Was this review helpful? Yes
HolidayInn N, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for taking the time to write us an amazing review. We are delighted you and your family enjoyed your stay with us. We look forward to your next visit to Newmarket. Best Regards, Myke More 

Senior Contributor
26 reviews 26 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed overnight with our girls basketball team and the front desk staff were very helpful and welcoming. Rooms were clean and on par for Holiday Inn Express. Breakfast was the usual fair, cereal, toast, yogurt and there were sausage and egg type things too (I didn't try those!). Queen suite was fine, a little dark but otherwise clean. No... More 

Was this review helpful? Yes
HolidayInn N, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for writing us a review. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests and to ensure our valued guests' needs and expectations are met in the future. We hope you will continue to choose IHG for your future travels. Best Regards,... More 

Wellesley, Canada
Contributor
15 reviews 15 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Located close to 404 in Newmarket. Hotel and room were clean. The breakfast buffet was just average but was well and constantly refreshed. Unfortunately cable was not working. We found that the rooms were not too soundproof. Very comfortable bed.

Was this review helpful? Yes
HolidayInn N, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for taking the time to write us a feedback. We are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these to improve on areas that require attention. We look forward to your next visit. Best Regards, Myke G More 

Ontario, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

Just Excellent. Friendly c/i with a smile. The housekeepers were able to find my phone charger from my previous stay. Clean & 2 - 42" HD LCD TVs in my Suite. Filling hot buffet breakfast. Relaxed in their indoor pool and use of their fitness room. No problems. and my bill was correct when i received it under the door... More 

Was this review helpful? Yes
HolidayInn N, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for taking the time to write us a feedback. It is our goal to provide a superior service and accomodations. We are delighted that you enjoyed your stay with us, we know you have many choices when it comes to lodging and hope you will continue to choice IHG for your future travel needs. Best Regards, Myke G More 

Wasaga Beach, Ontario, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Upon arriving at our room and checking for cleanliness, I clearly could see that the bathroom was not properly cleaned. I didn't report this to the front desk as it was a busy kids hockey tournament going on.....so I finished cleaning it myself. If I'm cleaning a bathroom, the fixtures are part of the cleaning, also the floor has to... More 

Was this review helpful? Yes
HolidayInn N, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for the feedback. It is our goal to constantly provide an environment of comfort and value to our guests; therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests. This feedback... More 

Toronto, Canada
Top Contributor
50 reviews 50 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here before, but I was pleased to see the wifi has been fixed. Room was toasty warm. Hot water took a while to work in shower. The gym is basic but better than most hotels. I would stay here again.

Was this review helpful? Yes
HolidayInn N, Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for taking the time to write us a review. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions. We appreciate the awesome feedback we receive and welcome any opportunity to improve. We look forward to your next visit. Best Regards, Myke Gabriel GSM More 

Strathroy
Contributor
18 reviews 18 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Called this property twice over a 5 day stretch and each time I was transferred to group sales where no one answered. Each time I left a detailed message with my phone number, wanting to book 13 rooms at their property. No one ever called me back so I gave up and booked at another hotel. If this is an... More 

Was this review helpful? Yes 1
HolidayInn N, Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for the feedback. We take our guest comments very seriously. We’re sorry you received service which was unacceptable. We constantly strive to provide an environment of comfort and value to our guests; therefore, we are sincerely concerned when we fall short of your expectations. This feedback will be shared with the appropriate people that can help us make... More 

Toronto, Canada
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My team and 5 and I stayed at the Holiday Inn Express in Newmarket for 24 days for business. Myke and his team were friendly, accommodating, polite and made us feel right at home. Our rooms were clean when we arrived and stayed that way throughout our stay. There was one cleanliness issue with my room but I left a... More 

Was this review helpful? Yes
HolidayInn N, Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for the amazing review. We are delighted to hear about your stay with us and we have taken note of your valuable comments and will use these to monitor and improve areas that may benefit from additional attention. We miss your team and hope you guys can visit us again some day soon. Best Regards, Myke G GSM More 

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Additional Information about Holiday Inn Express Hotel & Suites Newmarket

Address: 100 Pony Drive, Newmarket, Ontario L3Y 7B6, Canada
Phone Number:
Location: Canada > Ontario > Newmarket
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Newmarket 2.5*
Number of rooms: 100
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Also Known As:
Holiday Inn Express Hotel And Suites Newmarket
Holiday Inn Express Hotel & Suites Newmarket Ontario

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