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All 11 Pembroke hotels

Comfort Inn

2.0 of 5 Hotel   |   959 Pembroke St. E., Pembroke, Ontario K8A 3M3, Canada
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Comfort Inn

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Ranked #2 of 11 hotels in Pembroke
A recent review
4 of 5 stars reviewed 5 days ago
Julie02232013 Gatineau, Canada
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72 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Gatineau, Canada
Contributor
19 reviews 19 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel is perfect, the price is sheap! We have stay for one night. The room was very clean. The room is simple but for the price it was good. The location is great, close to the restaurant ans shopping mall.

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Redbridge, ON
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 10, 2013

Terrific basic hotel. Clean, looks recently redecorated, well equipped. I have travelled a lot on business, and my basic requirements are good beds, great pillows, good strong shower, fresh air available. All of those were here, and just fine. Staff were very pleasant, friendly, and helpful. Lobby very nicely decorated for Christmas. Lots of thoughtful lobby additions, like paperback books... More

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Jody H, General Manager at Comfort Inn, responded to this review

Dear KK from Redbridge, Thank you so much for the review. As a team we are happy that you enjoyed your stay! We look forward to your return and would like to share that we are getting renovated in 2014 with a breakfast room on property. The summer would be a perfect time to have a return visit as you... More

Cobourg, Canada
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed November 21, 2013

My husband and I have stayed here 3 times. The first two times was wonderful. The staff friendly, helpful. They had no problem giving you more coffee or cream if you wanted it in your room. The last time - I will NEVER stay there again. I had the misfortune of going to ask for more coffee, just as a... More

Was this review helpful? Yes 1
Jody H, General Manager at Comfort Inn, responded to this review

Dear lovesgirl01, My apologies for the disappointment you had with our location your last stay. I'm really glad the other two stays met your satisfaction. Our backyard that overlooks the Ottawa River is loved by many -thank you for sharing that as a room tip. Know that we appreciate all comments as they are used to monitor future improvements needed.... More

Belleville, Canada
Contributor
13 reviews 13 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed November 20, 2013

I am a platinum level member of choice hotels group, which only means that I am well aware of what to expect in a Comfort Inn; ie both the good and the bad. BUT this particular location is the absolute worst!!! I had stayed here before and wasn't happy, but thought it was an aberration as the property supposedly has... More

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Jody H, General Manager at Comfort Inn, responded to this review

On behalf of my entire team I would like to apologize for failing to exceed your expectation your last 2 stays. Your satisfaction is important to us and most importantly with your Platinum status as hotels, especially Choice Hotels are your home. In 2014, our hotel will go through a major renovation with an addition of a breakfast room on... More

Waterloo
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 28, 2013

This hotel has everything you could need - great location, affordable, friendly staff, clean, comfortable rooms, and a $5 voucher for breakfast each morning you are there. I stayed at this hotel with 10 people and we all agreed that we would return!

Was this review helpful? Yes 1
CustomerServiceLove, General Manager at Comfort Inn, responded to this review

Thank you so much for taking the time to write this review. I will definately share this with our team- Next year we are excited to share that we will be renovated and for the first time have a breakfast on property. We hope to see you back to share in our excitement! Yours in Hospitality, Jody More

Germany
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 26, 2013

had a great stay! The hotel is nice, the rooms comfy and clean and we got a $ 5 voucher for breakfast in the roadhouse next door. The staff was super nice! Pembroke is nice as a town. You need a car to go places though.

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 2
CustomerServiceLove, General Manager at Comfort Inn, responded to this review

Those 3 words definately explain the Comfort Inn Pembroke and what we strive for- Thank you so much for taking the time to write this review. I noticed that you mentioned the $5 breakfast coupons for the breakfast next door. What i would love to share is that we will be renovated next year and will be able to offer... More

Whitby, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 23, 2013

We were here for an overnight with a few riders and it was a very nice, clean, comfortable hotel! Yes the decor may be a bit dated but it was well kept and did not take away from our enjoyment! Isnt that what its all about?! The front desk handled check in professionally and always with a smile, eventhough there... More

Was this review helpful? Yes 2
CustomerServiceLove, General Manager at Comfort Inn, responded to this review

This review brought a smile to my face as I could almost hear you as i read the review. I was quick to share this with the front desk and Nicole. Thank you for choosing the Comfort Inn Pembroke and I really hope you visit us again real soon. The exciting news is that we will be renovated in the... More

Forest, Virginia
Top Contributor
158 reviews 158 reviews
38 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed September 9, 2013

This is an older hotel. Period. Nothing is renovated or new. It is fine for a one-night stay and is in a good location in Pembroke. The morning/afternoon front desk staff was wonderful. They were very friendly and accomodating. The rooms and bathrooms were clean.

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CustomerServiceLove, General Manager at Comfort Inn, responded to this review

Thank you so much for writing this review- Dear Guest, I can't wait for you to see the something special that is going to be coming to the Comfort Inn Pembroke in the early months of 2014. All rooms will be renovated, we will be 100% smoke free and have a breakfast room on property. Stay tuned all websites will... More

Meaford Ontario
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 3, 2013

This hotel is so unique that it has a pet friendly park right out back! They were extremely accommodating for my semi-physically disabled pet, by giving us a room on the first floor, so that my dog who can't do stairs was able to just walk out the sliding doors to the back park. The hotel was very clean, grounds... More

Was this review helpful? Yes 1
CustomerServiceLove, General Manager at Comfort Inn, responded to this review

Thank you so much for taking the time to write this wonderful review. We are definately a pet friendly hotel and I know that there was quite a few that fell in love with yours. Pets are apart of alot of families and we're more than happy to welcome them here at the Comfort Inn Pembroke. Sure hope to see... More

Winnipeg
2 reviews
5 of 5 stars Reviewed July 30, 2013

We dropped in and asked for a room after a full day of driving and were told that no rooms were available, at the Comfort Inn as well as all other hotels/motels in Pembroke. Lady working at the front dest was very helpful and friendly and phoned to several hotels in Ottawa, eventually securing us a room! Thanks from 2... More

Was this review helpful? Yes
Heretoserve, General Manager at Comfort Inn, responded to this review

Wow! You are very special people. We didn't have a roon, couldn't find a room locally, and had to send you all the way to Ottawa after driving all day...and took the time and effort to thank us on trip advisor. I am amazed. Thank you so much for appreciating the little extra's that we believe is part of service... More

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Additional Information about Comfort Inn

Also Known As:
Comfort Hotel Pembroke
Comfort Hotel
Comfort Inn Pembroke
Pembroke Comfort Inn
Comfort Inn Pembroke, Ontario
Address: 959 Pembroke St. E., Pembroke, Ontario K8A 3M3, Canada
Location: Canada > Ontario > Pembroke
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
Ranked #2 of 11 hotels in Pembroke
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Inn 2*
Official Description (provided by the hotel):
The Ottawa Valley's Most Awarded Hotel offers each guest personalized service to meet your particular travelling needs. The only hotel overlooking the Ottawa River in Pembroke, The Pembroke Comfort Inn offers a large back yard for you to relax in. Putt 9 holes, BBQ your dinner or just lounge on our sundeck and enjoy the sun. Inside we offer 24 hr hot beverage. Our rooms have been awarded as 'above average' for the level of cleanliness and attention to detail. Designed to suit individual needs, the Pembroke Comfort Inn offers Riverview, Business, Luxurious King Rooms,as well as standard rooms. A limited number of smoking rooms are available. Competitively priced, the Pembroke Comfort Inn offers more for less. ... more   less 
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