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All 11 Pembroke hotels

BEST WESTERN Pembroke Inn & Conference Centre

3.0 of 5 Hotel   |   1 International Drive | ( just off the TransCanada Hwy # 17 ), Pembroke, Ontario K8A 6X9, Canada
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Ranked #3 of 11 hotels in Pembroke
A recent review
4 of 5 stars reviewed 3 days ago
JoeM8080XK Port Elgin, Canada
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104 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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English first
Port Elgin, Canada
1 review
4 of 5 stars Reviewed 3 days ago NEW

The room layout was very good & spacious. My room came with breakfast vouchers & the food was very good. The service in the restaurant was very friendly & super efficient. Definitely the hotel of choice if your ever in the area !!!!

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Halifax, Canada
Contributor
11 reviews 11 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This was an amazing hotel. The staff were very helpful and friendly and the price was very good!! The room was superb. We had a King Bed room and we really enjoyed the pool. If you are looking for a place to stay for the night or get away for a weekend and you are in the Pembroke area I... More

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Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear dovemin, thank you for the great review! We are very happy you enjoyed the King Room, and trust us when we say that if you liked it before, you'll absolutely LOVE it when we are done with the Guest Room renovations! Every room will be brand new when we finish, with no detail left untouched, so we hope you... More

pembroke, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Was the nicest place to stay. We will definitely stay here again. Hotel is comfy...like being in your own home. The staff was very accommodating. We had a swim in the pool was very relaxing. The food at the restaurant was amazing, The décor was beautiful and homey. We enjoyed our time away from home.

Review collected in partnership with Best Western

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Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear Sheri H, WOW, thank you for the excellent review! We do strive to make every Guest feel like they're at a home away from home, and feel like our Hotel Family is an extension of their own. It's a special feeling to know that we are succeeding and helping to create fantastic memories for families that stay with us.... More

Ottawa, Canada
Top Contributor
77 reviews 77 reviews
15 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We spend a few days here while in Pembroke for a funeral. The positives are: the staff are friendly and helpful, the front desk area is updated, the pool is decent, and the breakfast voucher is a bonus! The negatives are: the room is outdated with old rugs and old decor, the bathroom is small and very very basic, not... More

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Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear SALOttawa_Canada, thank you very much for your feedback. You are correct, we are working hard to get the Guest Rooms complete, and we do understand your concerns. The goal is to have every room completely re-furbished by Spring 2015. We hope you will consider giving us another try and experiencing our brand new rooms when we are finished, we... More

Ottawa, Ontario
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel for one night for a family reunion. The hotel is conveniently off of the highway. We had booked online a manager's special. At check-in, the hotel staff offered to move us to room on the same floor as the rest of our family, in a bigger room for the same rate. The room was very... More

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Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear schayer, thank you so much! We're very happy you had a great experience, and the Family Reunion went so well. We hope to see you again soon! More

Collingwood
1 review
4 of 5 stars Reviewed July 12, 2014

Best Western has always been the perfect location when visiting the Pembroke area. The pool looked like it had been recently replaced and all the 'patio furniture' was new so we really enjoyed our swim! The breakfast was not what we expected, we thought it was your typical continental, which it was not and we were quite pleased with the... More

Review collected in partnership with Best Western

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Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear Tonia E, thank you for your review! We have completely re-vamped our pool area and converted to salt water last year also. We love hearing that you enjoyed your stay, and enjoyed the pool and restaurant while you were here. We are the Ottawa Valley's largest full service hotel and we're extremely proud of being able to offer these... More

Iroquois Falls, Canada
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 7, 2014

I hadn't been to this hotel in quite a few years and had the feeling that it was probably getting a bit long in the tooth. I just finished staying there for 3 days and was very surprised at the quality of the accommodations the room was very spacious and clean. My biggest surprise was the hotels restaurant which could... More

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Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear leonbass, thank you so much for your kind words! We have made many improvements to our facilities, with many more still to come, and feedback like this is proof positive that we are succeeding. I will be sure to pass along your compliments to our Executive Chef and his team. Thanks again and see you next time! More

St Thomas, Canada
1 review
4 of 5 stars Reviewed July 7, 2014

We we're travelling from New Liskeard to Long Sault. Nice Best Western and a plus that breakfast is a full breakfast. It's a bit pricey but comparable for other hotels in the area. And as I said it did include breakfast at the restaurant in the hotel where you can order anything of the breakfast menu.

Review collected in partnership with Best Western

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Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear Julian B, thank you for your review! Our staff in Westwinds Restaurant work hard at ensuring our breakfast is top-notch, and it's very rewarding to hear that you enjoyed it. We hope to see you again next time you're in Pembroke! More

2 reviews
4 of 5 stars Reviewed June 26, 2014

The hotel is very comfortable was there for 5 night for work.The room was clean the bed was OK.The breakfast was spot on had take out every morning to eat on the road.Would stay there again if in Pembroke.

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Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear Ron L, thank you for the great review! Our Restaurant Staff love to accommodate our guests, and strive to make sure their needs are exceeded each and every time. Our beds will be changed out for brand new models very soon during remodeling, so we hope you'll get a chance to try one of our fantastic new rooms next... More

2 reviews
4 of 5 stars Reviewed June 25, 2014

Overall a very pleasant stay and visit for 7 nights. Great location-Great Hotel amenities-Great Fitness centre-Great Restaurant-Great pool. Restaurant staff were Outstanding! Bed was very hard and the room had a strong scent of chlorine(pool in hotel) I would recommend this hotel to friends/family.

Review collected in partnership with Best Western

Was this review helpful? Yes
Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear Matthew A, we sincerely appreciate your feedback! Our staff love making our guests feel like family, and it sounds like you experienced that during your stay. We hope you'll stay with our Family again and thank you for recommending us to yours! More

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Additional Information about BEST WESTERN Pembroke Inn & Conference Centre

Address: 1 International Drive | ( just off the TransCanada Hwy # 17 ), Pembroke, Ontario K8A 6X9, Canada
Phone Number:
Location: Canada > Ontario > Pembroke
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Pembroke Inn & Conference Centre 3*
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Also Known As:
BEST WESTERN Pembroke Inn & Conference Centre Ontario
Pembroke Best Western

102 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Ottawa Valley’s largest "All Indoor Recreational Hotel" and Conference Centre….with controlled & monitored indoor corridors, indoor tropical pool with whirlpool, 6000 Sq. Ft. Fitness Centre (free to hotel guests), dining and lounge, huge fireplace Lobby, and Conference Centre for 400 persons – all under one roof. The modern guest rooms are bright & spacious with most comfortable seating and beds, with many extra amenities including 32” LCD TVs. Room types include Leisure, Poolside, Fireplace, Executive suites, and full one bedroom suite. ... more   less 
Number of rooms
88

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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