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All 11 Pembroke hotels

BEST WESTERN Pembroke Inn & Conference Centre

3.0 of 5 Hotel   |   1 International Drive | ( just off the TransCanada Hwy # 17 ), Pembroke, Ontario K8A 6X9, Canada
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Ranked #3 of 11 Hotels in Pembroke
A recent review
3 of 5 stars reviewed 1 week ago
Shari F Montreal, Canada
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108 reviews from our community

Traveler rating
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    41
    29
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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English first
Montreal, Canada
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Excellent staff - but the rooms are a little old and tired and the air conditioning unit is not so user friendly - stopped at the last minute for an overnight stay - were very accommodating and price was really good - all was clean but really needs some updating.

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MILTON
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Good location, nice room, great staff, nice pool, and excellent dinner and breakfast. All in all a very pleasant experience. Would definitely stay again if in the area and would hesitate to recommend this hotel.

Review collected in partnership with Best Western

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Hawkesbury, Canada
Top Contributor
83 reviews 83 reviews
37 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is in the middle of renovations, the outside looks OK and they are making it better, the lobby is also much nicer but when it comes to the rooms they need some help, especially the beds. The food at the restaurant has gotten better but the service is not equal, a good suggestion for a group is to... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Port Elgin, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The room layout was very good & spacious. My room came with breakfast vouchers & the food was very good. The service in the restaurant was very friendly & super efficient. Definitely the hotel of choice if your ever in the area !!!!

Was this review helpful? Yes 1
Halifax, Canada
Contributor
11 reviews 11 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 12, 2014

This was an amazing hotel. The staff were very helpful and friendly and the price was very good!! The room was superb. We had a King Bed room and we really enjoyed the pool. If you are looking for a place to stay for the night or get away for a weekend and you are in the Pembroke area I... More

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Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear dovemin, thank you for the great review! We are very happy you enjoyed the King Room, and trust us when we say that if you liked it before, you'll absolutely LOVE it when we are done with the Guest Room renovations! Every room will be brand new when we finish, with no detail left untouched, so we hope you... More

pembroke, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 8, 2014

Was the nicest place to stay. We will definitely stay here again. Hotel is comfy...like being in your own home. The staff was very accommodating. We had a swim in the pool was very relaxing. The food at the restaurant was amazing, The décor was beautiful and homey. We enjoyed our time away from home.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear Sheri H, WOW, thank you for the excellent review! We do strive to make every Guest feel like they're at a home away from home, and feel like our Hotel Family is an extension of their own. It's a special feeling to know that we are succeeding and helping to create fantastic memories for families that stay with us.... More

Ottawa, Canada
Top Contributor
77 reviews 77 reviews
15 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed July 30, 2014

We spend a few days here while in Pembroke for a funeral. The positives are: the staff are friendly and helpful, the front desk area is updated, the pool is decent, and the breakfast voucher is a bonus! The negatives are: the room is outdated with old rugs and old decor, the bathroom is small and very very basic, not... More

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Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear SALOttawa_Canada, thank you very much for your feedback. You are correct, we are working hard to get the Guest Rooms complete, and we do understand your concerns. The goal is to have every room completely re-furbished by Spring 2015. We hope you will consider giving us another try and experiencing our brand new rooms when we are finished, we... More

Ottawa, Ontario
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 28, 2014

We stayed at this hotel for one night for a family reunion. The hotel is conveniently off of the highway. We had booked online a manager's special. At check-in, the hotel staff offered to move us to room on the same floor as the rest of our family, in a bigger room for the same rate. The room was very... More

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Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear schayer, thank you so much! We're very happy you had a great experience, and the Family Reunion went so well. We hope to see you again soon! More

Collingwood
1 review
4 of 5 stars Reviewed July 12, 2014

Best Western has always been the perfect location when visiting the Pembroke area. The pool looked like it had been recently replaced and all the 'patio furniture' was new so we really enjoyed our swim! The breakfast was not what we expected, we thought it was your typical continental, which it was not and we were quite pleased with the... More

Review collected in partnership with Best Western

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Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear Tonia E, thank you for your review! We have completely re-vamped our pool area and converted to salt water last year also. We love hearing that you enjoyed your stay, and enjoyed the pool and restaurant while you were here. We are the Ottawa Valley's largest full service hotel and we're extremely proud of being able to offer these... More

Iroquois Falls, Canada
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 7, 2014

I hadn't been to this hotel in quite a few years and had the feeling that it was probably getting a bit long in the tooth. I just finished staying there for 3 days and was very surprised at the quality of the accommodations the room was very spacious and clean. My biggest surprise was the hotels restaurant which could... More

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Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear leonbass, thank you so much for your kind words! We have made many improvements to our facilities, with many more still to come, and feedback like this is proof positive that we are succeeding. I will be sure to pass along your compliments to our Executive Chef and his team. Thanks again and see you next time! More

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Additional Information about BEST WESTERN Pembroke Inn & Conference Centre

Address: 1 International Drive | ( just off the TransCanada Hwy # 17 ), Pembroke, Ontario K8A 6X9, Canada
Phone Number:
Location: Canada > Ontario > Pembroke
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Pembroke Inn & Conference Centre 3*
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Also Known As:
BEST WESTERN Pembroke Inn & Conference Centre Ontario
Pembroke Best Western

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