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All 11 Pembroke hotels

BEST WESTERN Pembroke Inn & Conference Centre

3.0 of 5 Hotel   |   1 International Drive | ( just off the TransCanada Hwy # 17 ), Pembroke, Ontario K8A 6X9, Canada
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55%
Ranked #4 of 11 hotels in Pembroke
A recent review
4 of 5 stars reviewed 2 weeks ago
HappyWanderer9 Ottawa, Ontario, Canada
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89 people have reviewed this hotel

Traveler rating
    13
    32
    25
    8
    11
See reviews for
16
27
4
27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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English first
Ottawa, Ontario, Canada
Senior Contributor
40 reviews 40 reviews
31 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is an old motel which in itself is not bad but it does need updating. Upon entering my room I did get concerned about the bed as it had a indent down the centre---my concern was a very old mattress. Before unpacking I tried the bed and it was comfortable so there was not problem there. Other that that... More

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Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear HappyWanderer9, thank you so much for your thoughtful remarks! We are very proud of our character, and Best Western has always embraced the idea of each hotel having it's own unique design and charm. We are very excited that our guest room renovations are about to begin, and every room will be getting a complete makeover, no detail will... More

Pembroke, Canada
1 review
3 of 5 stars Reviewed March 11, 2014

Looks like they are rennovating the hotel. The lobby and area is beautifully done, but most of the rooms have not. The beds are comfortable and modern, but the rest of the surroundings are due for a change out. Fitness centre in the bottom of the hotel is handy, and the pool is very nice. Good spot in Pembroke for... More

Review collected in partnership with Best Western

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Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear Allison W, thank you very much for your review and comments! We have done a great deal of work to the hotel so far, it's fantastic to hear that you like the Lobby and Fitness Centre. Our Guest Rooms and Restaurant will be the next phase, we hope to have Westwinds Restaurant complete by May, and all rooms fully... More

Ottawa, Canada
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed March 4, 2014

Just wanted to give a shout out to Brandy at the Best Western Pembroke. She was able to at the last minute find our team 14 rooms and even put us all together. Excellent customer service. The team had a great time in the pool. All the parents and kids were very happy with the hot buffet breakfast as well.... More

Was this review helpful? Yes
Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear pankaj911SC, thank you very much for the review! We pride ourselves on our flexibility and service, and embrace being a "Hockey Friendly" Hotel. Your comments prove that we are on the right track. Brandy is a huge part of our success and ability to offer such great services to all our sports teams year-round, and she loves hearing such... More

Ottawa, Canada
1 review
1 of 5 stars Reviewed February 20, 2014

Room needed upgrading, musty smelling and beds and furniture are tired and old. First room was smelling of cigarette smoke in a non-smoking hotel. Upgraded to a suite with a queen bed that needed replacing and a pull-out couch that also needed replacing. This hotel does not have roll-away beds available either.

Review collected in partnership with Best Western

Was this review helpful? Yes
Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear Lisa B, thank you very much for your feedback and review. We have identified that our rooms are in need of upgrading, and will be starting room renovations in March. Please accept our apologies and we hope you will give us an opportunity to provide you with a superior experience in a brand new guest room in the very... More

Travelers are raving about these Pembroke hotels

Philadelphia, Pennsylvania
2 reviews
5 of 5 stars Reviewed February 18, 2014

The hotel and staff are absolutely wonderful. The pool is great and the hotel gym is amazing. The rooms are a bit dated, but still very adequate and comfortable. The best part about this place has the be the restaraunt and their amazing staff. They are so pleasant and friendly. They have made me feel right at home during each... More

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Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear FrequentFlyer470, thank you so much for the great review! We strive to make each and every guest feel welcome, comfortable and part of our family, and it is so nice to hear that we are succeeding. I will be sure to pass along your comments to the staff at Westwinds Restaurant, they are doing an amazing job and love... More

Petawawa, Canada
1 review
5 of 5 stars Reviewed February 16, 2014

The staff are great, the decor is beautiful, the pool is so refreshing. The restaurant is beautiful and the food is fantastic! Rooms are clean, beds are so comfy and overall...best place you can stay.

Review collected in partnership with Best Western

Was this review helpful? Yes
Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear Taylor E, thank you so much for the kind words! We hope to see you again soon, and just a heads up that our Executive Chef is working on some fantastic ideas for a new Spring Menu, and we have even more improvements to the entire property coming very soon. Thanks again! More

Chatham, Canada
1 review
1 of 5 stars Reviewed February 16, 2014 via mobile

Stayed at this establishment feb 9th 2014 weekend in the 200's room section . Recieved multiple bed bug bites under my arms . Would never recommend this hotel . This is my first experience with this type of situation . Now I am extremely skeptical of hotels. This floor had a cheap detergent smell throughout the air . The restaurant... More

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Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear Lindsayslove, thank you for your review, we are very sorry you had this experience at our property. Obviously, I am very troubled by your comments and would appreciate an opportunity to speak with you directly to discuss the situation. Please understand that all hotel Housekeeping Staff and Management have gone through specific training through Best Western to identify any... More

Contributor
15 reviews 15 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 24, 2014

We have stayed here for snowmobiling for several years. Hotel is dated and they are working on upgrades. At this time, most of the rooms have not been renovated but the common areas are coming. The restaurant is quite good, better than in previous years.

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Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear Jean S, thank you for your feedback and positive comments! We have started renovating our guest rooms, and hearing your opinion of the Lobby and Westwinds Restaurant are music to our ears. We are Pembroke's first choice for snowmobilers and very happy you come back year after year to enjoy our facilities. Happy Sledding, see you again soon! More

Peterborough, Canada
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 28, 2013

We have now had the pleasure of staying here several times. Why do we ONLY stay here when in Pembroke? Simply the food. We have never experienced this high quality gourmet meals in any other hotel. The staff managed by Sheri are simply superb. Congratulations Al and Maureen this is a keeper!

Was this review helpful? Yes
Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear Disappointed1954, thank you so much for your review! We've been working hard to create a superb guest experience throughout the building, and Westwinds Restaurant has been a top priority. We hope to see you again soon! More

Ottawa
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed November 12, 2013 via mobile

I was hopeful. The ads talked about the pool and the fitness facilities. I suppose that is why they didn't focus on the room. The carpets are dirty and in need of changing. The furniture in the rooms is like something out of a dorm room... From 20 years ago. The worst part was the bad smell that hits you... More

Was this review helpful? Yes
Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear rmnbjbjb, thank you for your feedback, we sincerely appreciate it. Our apologies that you did not have a superior experience. You will be happy to hear that our Guest Rooms and corridors will be completely renovated during the next phase of work, this winter. We understand your concern and hope you will give us a try once complete! Your... More

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Additional Information about BEST WESTERN Pembroke Inn & Conference Centre

Also Known As:
Best Western Pembroke
Pembroke Best Western
BEST WESTERN Pembroke Inn & Conference Centre Ontario
Address: 1 International Drive | ( just off the TransCanada Hwy # 17 ), Pembroke, Ontario K8A 6X9, Canada
Phone Number:
Location: Canada > Ontario > Pembroke
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 11 hotels in Pembroke
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Pembroke Inn & Conference Centre 3*
Official Description (provided by the hotel):
The Ottawa Valley’s largest "All Indoor Recreational Hotel" and Conference Centre….with controlled & monitored indoor corridors, indoor tropical pool with whirlpool, 6000 Sq. Ft. Fitness Centre (free to hotel guests), dining and lounge, huge fireplace Lobby, and Conference Centre for 400 persons – all under one roof. The modern guest rooms are bright & spacious with most comfortable seating and beds, with many extra amenities including 32” LCD TVs. Room types include Leisure, Poolside, Fireplace, Executive suites, and full one bedroom suite. ... more   less 
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