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BEST WESTERN Pembroke Inn & Conference Centre

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1 International Drive | ( just off the TransCanada Hwy # 17 ), Pembroke, Ontario K8A 6X9, Canada
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BEST WESTERN Pembroke Inn & Conference Centre
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BEST WESTERN Pembroke Inn & Conference Centre
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138 reviews from our community

Traveler rating
    32
    49
    30
    14
    13
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ontario, Canada
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 6 days ago NEW

I had stayed almost weekly at the BW in Pemboke from July 2014 through December 2014. The hotel was almost continuously under construction during that period. The pool was closed for several weeks, halls were barricaded with furniture, restaurant was set up in the lobby for several weeks, etc., etc. Lots of construction workers staying en mass and running from... More 

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New York Mills, New York
Contributor
16 reviews 16 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Recently spent 2 nights on a sled trip. Ample room for trailer parking. Establishment will allow trailer parking for away trips. Trail access is directly across the street beside the gas bar. Within several minute drive of shopping center and restaurants in town. Located with direct and easy access to main highway. Location is ideal for traveling sledders. Establishment is... More 

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Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear Slednutz, WOW, thank you so much! We are energized after reading comments such as yours, it proves that we are close to achieving our goal of being the absolute BEST hotel choice in the the Ottawa Valley! I will be sure to pass along your compliments to each and every Team Member, and congratulate them on a job well... More 

2 reviews
1 of 5 stars Reviewed 3 weeks ago via mobile

My family received an emergency call about a family member and had to travel with our Westie and Scottie. We were advised it was no problem to have them in our room. They did not inform us that the hotel was under construction. Nor did they inform us that the room at one time was a smoking room or that... More 

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Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear TAPUr, thank you for your review and feedback. Please accept our apologies for not exceeding your expectations during your stay. We have tried very hard to limit the impact of renovations on our guests, but unfortunately it is not always possible. I am happy to report that we are almost complete. We definitely consider ourselves Pet Friendly, with Treat... More 

Orillia, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 21, 2015

Best Western has gone through massive renovations and the results are amazing. Love the seating area by th fireplace in their lobby. Their restaurant/bar is beautifully decorated with surprising elements of grace yet not pretentious. Their food is great and their breakfast is not your regular ordinary continental style breakfast. The rooms are spotlessly clean and you can tell mattresses... More 

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Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear atouchofdi, thank you so much! We love hearing such positive feedback on our renovations and upgrades and we're so happy you had such a great experience. The greatest part is, we're not even done yet......our fabulous new Westwinds Menu starts on March 8th and we're positive it will WOW every single guest and customer. Once again, thank you very... More 

Muskoka District, Canada
1 review
5 of 5 stars Reviewed February 15, 2015

We checked in last minute, and Jennifer, at the front desk, was extremely friendly and helpful. Our room was great - spacious, clean, and modern. The value of our stay exceeded our expectations. Highly recommended to all, and a sincere thank you to the hardworking staff!

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Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear M L, thank you for the kind words! We strive to provide a welcoming and relaxing atmosphere, where every guest feels like part of our family. The staff will be very proud to read your review. Thank you again, we hope to see you the next time you travel to the Ottawa Valley! More 

toronto
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 9, 2015

Travelled by snowmobile from Gooderham to Pembroke. After a very long ride we were very pleased with the ease of getting there by snowmobiles. Irving Gas station with convenience store across the road off the snowmobile trail. Front Desk and restaurant personnel were very pleasant. Our room was nice, spacious and clean. Breakfast was included and very good. Will definitely... More 

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Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear Sue C, thank you for the great review! We love being the "Hotel of Choice" for snowmobilers in the Pembroke area, and look forward to providing the warmth and hospitality you need after a long day on the trails! Very happy to hear you had a chance to enjoy our fabulous newly remodeled Westwinds Restaurant during your stay also.... More 

2 reviews
1 of 5 stars Reviewed February 4, 2015

Heating unit fan in room was extremely loud It was under construction in the restaurant i ordered one of their house favorite thinking this aught to be good, not, the meat was dry and overcooked mashed were tasteless ate about 1/3 of the plate.

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Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear Andre B, please accept our sincere apologies for not exceeding your expectations. We have tried extremely hard to limit the impact of renovations on our valued guests, but it seems we fell short during your stay. I have tried contacting you via email, I would love the opportunity to discuss your stay in greater detail in the hopes that... More 

Ottawa, Canada
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 9, 2015

Stayed here in mid November for a hockey tournament and could not have been more pleased. Very large common and pool areas, staff was very accommodating and friendly. Had a hospitality room that went late but were never hassled, we tried to keep noise to a minimum but the hotel smartly put all our team around that room so there... More 

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Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear MikeandBethany, wow, thank you so much for the great review! We put a great amount of effort into making our Hockey Guests feel like part of our Family and part of our Team. Many of our staff are also Hockey Parents, myself included, so we know how important it is to have an enjoyable and memorable Hotel experience during... More 

Ottawa, Canada
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 2, 2015

We overnighted here. We had a very pleasant time. This was made easy by the good care we received from the friendly, caring, efficient staff. Next morning the enjoyable hot breakfast started our day's travel just right!

Review collected in partnership with Best Western

Was this review helpful? Yes
Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear Bob2U2, thank you! We are very happy you had a great experience with us. We are proud of the fantastic breakfast we offer our valued guests, and love hearing positive feedback like yours. See you again soon! More 

Napanee, Canada
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 30, 2014

We stayed at this hotel in October 2014 as this was the location of our son's wedding reception.I cannot say enough about the staff and service here. They were all absolutely amazing. They made a special occasion even more so. The rooms were clean and comfortable, perfect for our two night stay. The food both in the restaurant (even though... More 

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Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear rmengemann, thank you so much for the kind words, and congratulations on your son's marriage! We try very hard to make our wedding guests feel relaxed and comfortable, so they can enjoy the Special Day with the Bride and Groom. I will pass along your comments to all departments on a job well done. We hope you come back... More 

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