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BEST WESTERN Pembroke Inn & Conference Centre

3.0 of 5 1 International Drive | ( just off the TransCanada Hwy # 17 ), Pembroke, Ontario K8A 6X9, Canada
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BEST WESTERN Pembroke Inn & Conference Centre
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BEST WESTERN Pembroke Inn & Conference Centre
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122 reviews from our community

Traveler rating
    25
    45
    30
    11
    11
See reviews for
27
37
5
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Fenelon Falls, Canada
1 review
5 of 5 stars Reviewed 3 days ago NEW

Our team was at a tournament this past weekend and stayed here. Everyone was pleasant. My favorite was the night manager who introduced himself as "Party Pooper Bob" We have been to many hotels for tournaments, and encountered many night managers. Bob did his job but never once made us feel that we were unwelcome and an annoyance. So many... More

Was this review helpful? Yes
Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear Rhonda T, thank you so much for the kind words! Bob has been a fantastic addition to our Team, and we couldn't agree more! I will make it a point to show him your review and see that he gets the credit he deserves. We are very happy to hear that you had a great experience with your team... More

2 reviews
2 of 5 stars Reviewed 1 week ago

I had a room at the end of the lower floor. It was a long walk and a flight of stairs to get to my room. The hallway smelt funny (typical old hotel smell). The room and bathroom were older and tired looking. The heater came on and off all night, making a loud noise each time. The included breakfast... More

Was this review helpful? Yes
Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear Jeff T, thank you very much for the review. We are in the process of completely transforming every room and once complete these issues will be eliminated! Nice to hear you enjoyed our breakfast, we do offer a buffet when the hotel is close to capacity, to ensure your breakfast experience is quick and delicious. You can definitely ask... More

Edmonton, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 of 5 stars Reviewed 1 week ago

The desk clerk was not friendly at check in - in fact, we didn't see any of the staff actually smile while we were there. Initially, they put us in the basement, which was completely under renovation, with beds up against the hall walls and various pieces of furniture and plumbing supplies strewn about the rooms under construction. Ours was... More

Was this review helpful? Yes
Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear Wayne H, I am deeply concerned by your comments. I have started an inquiry with all staff involved to try and understand the events which led to this situation. Please accept our sincere apologies for this stay. I would appreciate the opportunity to speak with you directly regarding your experience, to rectify this situation. I am always available here... More

Norwood, Canada
Contributor
12 reviews 12 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago via mobile

stayed here with our hockey team for the regional silverstick tournament. The room had been recently renovated. Clean and comfortable. My only issue is with the desk staff and waitresses in the restaurant. Desk staff was unfriendly. Not rude, but not friendly. On Saturday waitresses good, on Sunday rude, hence the non existent tip. Pool, hot tub and pool table... More

Was this review helpful? Yes
Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear JoeRockhead321, thank you for your candid review. I will be reviewing your comments with all staff to ensure we are maintaining the highest level of Customer Care. While I do agree that these Hockey Weekends are very hectic and busy for everyone, we pride ourselves on thriving in that atmosphere and I do apologize if your experience wasn't fantastic.... More

bracebridge, Canada
1 review
2 of 5 stars Reviewed 2 weeks ago

Was not told that restaurant was closed for renovations, not a big deal as the main area of the hotel entranceway was converted. Was not told that the pool was book almost every day at different times. Hot tub was broken, approached hotel staff 3 times in 20 minutes, being assure it was being looked into while the person in... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear John S, thank you so much for your feedback. We have tried very hard to keep the Guest Experience at the highest level possible during our renovations, but we apologize as it seems we did not succeed during your stay. The hot tub has had a few minor issues which have now been corrected, but when maintenance needs to... More

Minden ON
Top Contributor
79 reviews 79 reviews
24 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This place has everything that you would look for in a Hotel. It's situated away from the downtown core, which we prefer. The attached restaurant is undergoing a reno, but a very comfortable temporary location is set up in the huge lobby.The food was excellent, as well as the complimentary breakfast. The only con- the couch and pillows in our... More

Was this review helpful? Yes 1
Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear Mike D, thank you very much! We are very happy to say that our restaurant renovations are complete and we are extremely proud of the new Westwinds! We are working hard to complete the balance of guest room renovations, and I can definitely confirm that all furniture will be brand new when we are done. We are so very... More

Contributor
14 reviews 14 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed for a wedding with a bunch of friends. We are pretty sure that we filled the entire hotel. The staff was very friendly and helpful, getting our room moved from the basement up to the 3rd floor with our friends to ensuring that we would get the discount still after changing rooms. Down fall would be they need to... More

Was this review helpful? Yes 1
Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear Sonja S, your feedback is much appreciated. Our apologies for the delay with hot water, we definitely understand and agree with your comments. We are in the process of replacing our heating and cooling system as part of our remodeling, and we have already seen a drastic improvement. We are confident that even with a full hotel, our system... More

Niagara on the Lakje, Canada
1 review
5 of 5 stars Reviewed 4 weeks ago

this is the second time we have stayed at this hotel and it has gone under renovations since the last time and was nice to see the update. The staff was very accommodating and pleasant was totally satisfied with our stay and would stay there again

Review collected in partnership with Best Western

Was this review helpful? Yes
Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear Marshall T, thank you so much! So nice to hear that you enjoyed the renovations and changes. There are more to come, so please stay with us again and let us know what you think! More

Ottawa, Ontario
Top Contributor
80 reviews 80 reviews
55 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed October 19, 2014

The hotel is currently under renovation, as is the restaurant (now temporarily set up in the large lobby area). The room was quiet, comfortable, and functional. We slept fairly well, but the bathroom should have been cleaner than it was. On the plus side, the staff are helpful and friendly. For the breakfast buffet, we hope that the hotel will... More

Was this review helpful? Yes
Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear Ottawa_retiree, thank you for the excellent review and feedback. You will be happy to hear that the restaurant is now complete and we are well on our way to completion in guest rooms also. I have passed along your comments to Restaurant Management, and we will make sure all options are available. We are always open to requests, if... More

Calgary, Canada
1 review
5 of 5 stars Reviewed October 12, 2014

All the staff that I met during my stay were very friendly and accommodating, from check-in and check-out, room service and the staff helping me with my bags. The rooms were very clean and quiet. It was also nice to have breakfast included which is conveniently located on the main floor. My total experience at the Pembroke Best Western was... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear Carla L, your review is music to our ears! Thank you so much for sharing your experience, we strive to provide the highest quality in everything we do, and our staff love hearing feedback like yours. Our restaurant has received a full makeover, we hope you have a chance to stay with us again soon to see the changes! More

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Additional Information about BEST WESTERN Pembroke Inn & Conference Centre

Address: 1 International Drive | ( just off the TransCanada Hwy # 17 ), Pembroke, Ontario K8A 6X9, Canada
Phone Number:
Location: Canada > Ontario > Pembroke
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Pembroke Inn & Conference Centre 3*
Number of rooms: 88
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Also Known As:
BEST WESTERN Pembroke Inn & Conference Centre Ontario
Pembroke Best Western

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