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Holiday Inn Express Toronto - Markham

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10 East Pearce Street, Richmond Hill, Ontario L4B 0A8, Canada
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Holiday Inn Express Toronto - Markham
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Holiday Inn Express Toronto - Markham
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Holiday Inn Express Toronto - Markham
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174 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • Italian first
  • Russian first
  • Any
English first
  • All months
    (174)
  • Mar-May only
    (48)
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  • Dec-Feb only
    (33)
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Oshawa, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 26, 2015

Over all we had a very pleasant experience! Check in was fast and the hotel itself is very lovely, modern and up to date. We did experience a few bumps but for the most part the hotel staff was very fast and efficient at assisting and fixing the problems. We were very disappointed to see that the pool was 'temporarily... More 

Was this review helpful? Yes
AejazOperMgrFO, General Manager at Holiday Inn Express Toronto - Markham, responded to this review

Dear Shelby F, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Aejaz K Hotel Manager More 

Holly
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 14, 2015

We seldom stay at a Holiday Inn Express, but my experience at this hotel may make me reassess my view of this chain. The bed was comfortable, although I didn't find the variety of pillows that I usually see at other hotels. I like different sizes and degrees of harness/softness because of a knee/neck problem. I liked the bathroom shower,... More 

Was this review helpful? Yes
AejazOperMgrFO, Manager at Holiday Inn Express Toronto - Markham, responded to this review

Dear Me H, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Aejaz K Operations Manager More 

Cluj-Napoca, Romania
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed April 23, 2015

I stayed at this hotel last week. I was in town for a business meeting and I spent 4 nights there. The stuff was very friendly and willing to help. The room was clean and also the hotel was clean. I saw a lot of people complaining about the beds being to soft, my back really loved it. ( I... More 

Was this review helpful? Yes
AejazOperMgrFO, Manager at Holiday Inn Express Toronto - Markham, responded to this review

Dear Florinm2all, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Aejaz K Operations Manager More 

Halifax, Canada
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed April 14, 2015

The front desk was very attentive. The hotel manager even personally drove me down to a restaurant when the cab I ordered didn't show up! The room was very clean, I liked the idea of a shower stall instead of a tub/shower. Breakfast was always hot, and lots of selection in the morning. I always took a coffee to go... More 

Was this review helpful? Yes
AejazOperMgrFO, Manager at Holiday Inn Express Toronto - Markham, responded to this review

Dear Amanda J, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Aejaz K Operations Manager More 

Philadelphia, Pennsylvania
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed April 6, 2015 via mobile

I gave a 5 because it took me by surprise to see a Holiday Inn this nice. I stopped staying in Holiday Inn for past 10 years and preferred Hampton over but it is better than Hampton by far if you consider the category. Bed was comfortable, place was sparkling clean and spacious. Breakfast was delicious and they had ample... More 

Was this review helpful? Yes
AejazOperMgrFO, Manager at Holiday Inn Express Toronto - Markham, responded to this review

Dear Kalalia, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Aejaz K Operations Manager More 

Ottawa, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 23, 2015

I booked this hotel as we had a family funeral in Richmond Hill area and I wasn't really expecting anything other than a run of the mill hotel/motel to spend a night after a long drive from Ottawa and a sad day. The first thing I was going to do when my husband and I arrived at the hotel was... More 

Was this review helpful? Yes 1
AejazOperMgrFO, Manager at Holiday Inn Express Toronto - Markham, responded to this review

Dear Karin C, Thank you for taking the time to leave our property a review regarding your experience. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We hope you will give us another opportunity to provide the exceptional service that Holiday Inn Express... More 

Nova Scotia
Level Contributor
206 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
3 of 5 stars Reviewed March 21, 2015

First, the staff are amazing, very helpful and friendly. At first look the place is amazing and then you start to see that it is showing its age. The bed I had was King size and it is in desperate need to be replaced. It is way to soft, I sunk so low I actually thought it was a water... More 

Was this review helpful? Yes
AejazOperMgrFO, Manager at Holiday Inn Express Toronto - Markham, responded to this review

Dear Jjejermaster, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.... More 

Sudbury, Canada
Level Contributor
198 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed March 13, 2015

This location is now a very busy place. They have added fresh biscuits turkey sausage patties and ham to their breakfast. The rooms continue to be clean, the staff very friendly and accomodating. Not far away is a restaurant power centre type with well over 15 franchises and individual specialties, like Korean BBQs, Brazilian restaurant, Melting Pot, not to downplay... More 

Was this review helpful? Yes
AejazOperMgrFO, Manager at Holiday Inn Express Toronto - Markham, responded to this review

Dear Norm907, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Aejaz K Operations Manager More 

Toronto, Canada
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed January 10, 2015

I stayed here for one night and I was pleasantly surprised. We stayed in a king standard room on the fourth floor and it was great. New hotel (very modern). Clean. Pretty and practical rain shower with glass doors. Comfortable bed. Flat screen tv. No noise complaints. Free parking (bonus). Friendly staff. Free wifi (also a great bonus). It is... More 

Was this review helpful? Yes
AejazOperMgrFO, Manager at Holiday Inn Express Toronto - Markham, responded to this review

Dear Shan7777, Thank you for taking the time to leave our property a review regarding your experience. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We hope you will give us another opportunity to provide the exceptional service that Holiday Inn Express is... More 

Kitchener, Ontario
Level Contributor
68 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
2 of 5 stars Reviewed January 9, 2015

I had posted a review on the Holiday Inn Express webpage that the management team took time to read and reply that they were sorry but they did not ever follow up with me directly, which is very disappointing. My wife and 4 kids recently stayed at this property Dec 28-30. My family and I travel quite a bit, we... More 

Was this review helpful? Yes 2
AejazOperMgrFO, Manager at Holiday Inn Express Toronto - Markham, responded to this review

Dear Rgrs7, Thank you for taking the time to leave our property a review regarding your experience. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We regret the overall dissatisfaction of your stay, I will contact you privately to discuss the same in... More 

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