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BEST WESTERN Colonel By Inn

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88 Lombard Street, Smiths Falls, Ontario K7A 4G5, Canada
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BEST WESTERN Colonel By Inn
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122 Reviews from our TripAdvisor Community

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Traveler rating
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    44
    23
    2
    10
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30
33
7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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United States
1 review
3 of 5 stars Reviewed 1 week ago

This place needs an elevator and an attentive staff! Nobody was concerned that I had trouble lugging my suitcases up the stairs; I got only a shrug when I reported that I was having internet problems; to top it off, when I arrived for breakfast at 6:30 AM the coffee pot was EMPTY!!!!!!!!

Review collected in partnership with Best Western

Was this review helpful? Yes 1
East Earl, PA, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

This was a great stay for the first night of our 7 day motorcycle trip thru Canada and Michigan. Dawn at the front desk was exceptionally helpful. Very clean property and great little town within walking distance, thru the park. Would highly recommend this property.

Review collected in partnership with Best Western

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Stratford, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Wanted to stay in Perth Ontario but the hotel was full. It was good. Comfortable and a good breakfast. Only would stay here if travelling through. It is not in a great location but clean and comfortable.

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Sudbury, Canada
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed overnight in Smiths Falls while traveling and chose the Best Western because of the outdoor pool. Well, the outdoor pool is not heated so it was freezing in July making swimming, not so enjoyable. It also contained many, many dead flies so this was a turn off as well. The location of the hotel was good, in proximity... More 

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Ontario, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Staff was very friendly and the complimentary breakfast was quite good. Eggs, fried potatoes, sausages were hot and there was cereal, toast, yoghurt and fresh fruit on hand. Lots of juice, tea, coffee. Newspapers were on hand and free too. The rooms are clean and basic. The hotel is right on the main drag and easy to find. There is... More 

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London, Canada
Level Contributor
155 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stopped in for a one night stay - 2 rooms - CAA rate ~122/rm/night. I honestly thought the place was brand new. Immaculately kept. Perfectly clean. Comfy beds and quiet surroundings. We ordered pizza to our rooms and called it a night, but we will be going back. Go.

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Niagara Falls, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

We stayed in May for 3 nights and will stay again. The hotel was exceptionally clean and inviting. Just a tip: there is no elevator to the second floor so if you are staying for a few days and have many items to carry, request the main floor. We were pleasantly surprised that the complimentary breakfast was very tasty.

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Vancouver, Canada
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

On the way out of town but in the midst of the big box stores and new fast service foods. A short walk to the Smith Falls Parks Canada Visitor Centre and Locks.well worth a visit it get an overview of this UNESCO site. Small so its not far to your car...and rooms are big and clean with a mini... More 

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Paris, Canada
1 review
4 of 5 stars Reviewed June 14, 2015

This is a nice hotel, how ever it does have some issues for me to rank it higher. The speed of the internet was extremely slow. The breakfast bar was good but unless you wake up with the birds it dries out quickly. There is no HDMI input for the flat screen tv that is access able to the guest.... More 

Review collected in partnership with Best Western

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bwsmithsfalls, General Manager at BEST WESTERN Colonel By Inn, responded to this review

Hi, I am extremely sorry regarding the internet. I have contacted Intello to diagnose what is the problem with the wireless infrastructure and remedy it. As for the television, we are planning on replacing them with bigger televisions in the next few months. I think we will take your comments into consideration and place the TV's on the chest of... More 

Toronto, Canada
Level Contributor
101 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed June 13, 2015

Stayed here a couple of nights ago and had a wonderful nights sleep. The room was incredibly clean as it always is which is so so important. Patty who was working the front desk upon our check in was so friendly,..just like an old friend from years ago. We had the morning included continental breakfast which is always welcoming and... More 

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bwsmithsfalls, General Manager at BEST WESTERN Colonel By Inn, responded to this review

Thank you for your comments. I've showed my housekeeping staff and they are ecstatic. They do take a lot of pride in their work and they enjoy what they do. We look forward to your next trip to Smiths Falls. Cheers, Amit More 

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