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The Waterloo Hotel

2.0 of 5 2 King St. N., Waterloo, Ontario N2J 2W7, Canada
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The Waterloo Hotel
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The Waterloo Hotel
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22 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Grand Falls Windsor, Canada
Top Contributor
56 reviews 56 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed August 4, 2014

Came to Waterloo on business travel and never had a vehicle. Hotel is close to shopping and restaurants which was great and within walking distance. The Hotel Decor and Room was a bit outdated but it looks like they are doing some significant renovations to the Hotel. I would stay here again if I ever end up back in Waterloo.

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Garmisch-Partenkirchen, Germany
Top Contributor
53 reviews 53 reviews
22 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed July 4, 2014 via mobile

I used this hotel for business. My room was very spectacular and large, but seemed a dusty and grungy....and the first impression at the reception was not nice, as used paper towels were left on the surface of the desk. This hotel has no breakfast area, but recommends places close-by by providing vouchers for 8 Canadian Dollars, which don't get... More 

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Top Contributor
89 reviews 89 reviews
61 hotel reviews
164 helpful votes 164 helpful votes
3 of 5 stars Reviewed April 2, 2014

There’s nothing badly wrong with the Waterloo, but it is uninspiring and a bit dingy. The windows in my room were pretty dirty; there was no view. Nice to have the kitchen, but it was a 1970’s kitchen (okay, early 80’s). There was no tub in my bathroom, only a small and minimal shower. The hotel smelled like cooking the... More 

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Athens, Greece
Top Contributor
110 reviews 110 reviews
19 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed April 1, 2014

This 19th century inn has been converted to a boutique hotel with beautiful, spacious rooms that offer free Wi-Fi, a fireplace (with gas fire) and a sitting area with sofas and armchairs. That said, you need to travel light in order to carry your bags upstairs (no lift). There is no room service and no breakfast and it is rather... More 

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London, United Kingdom
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 12, 2013

My husband and I stayed here for our daughter's graduation last week and quite liked it. It's a charming historic hotel in the heart of Waterloo, close to good restaurants and with free parking. All of the rooms are quite large, with nice sitting areas. We stayed in the Rose Room which had the tiles from an original Victorian fire... More 

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Saint Louis, Missouri
Senior Contributor
47 reviews 47 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed May 7, 2013 via mobile

The A/C does not work in room 201 and the window is sealed so it is very uncomfortable for sleeping; if it feels hot and stuffy when you first walk in, ask for another room and/or be prepared to go to another hotel. The staff does not seem concerned or even interested in their guests at all. Too bad because... More 

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Wallingford, United Kingdom
Top Contributor
107 reviews 107 reviews
24 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed April 2, 2013 via mobile

I always like to stay in this friendly hotel, with spacious bedrooms, wooden floorboards, antique furniture and gas fires. On my most recent stay it seemed to have become a little shabby and in need of sprucing up. For example the coffee cups were very stained, the percolator glass jar chipped and I had to ask for milk rather than... More 

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WHIManagement, Manager at The Waterloo Hotel, responded to this review

Thank you for taking the time to share your comments about The Waterloo Hotel. We appreciate your return business and your feedback. We are sorry that the hotel was not able to meet your expectations on this visit. We are in the process of reviewing different aspects of the hotel to determine where we can upgrade and improve our amenities... More 

London, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 27, 2012

I rolled into Waterloo last night and decided to save myself the hassle of a late drive home. I called Waterloo Hotel (found them via GPS) and they were really friendly and accomodating. When I walked in there was a roaring fire and a huge, beautiful staircase. This is a lovely boutique hotel with interesting features and unique rooms. I... More 

Was this review helpful? Yes 2
WHIManagement, Manager at The Waterloo Hotel, responded to this review

Thank you for your positive feedback! We're glad you enjoyed your stay with us. We strive to set ourselves apart from other hotels in the area with our unique Victorian feel and we look forward to hosting you in the near future. More 

Top Contributor
77 reviews 77 reviews
47 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed September 20, 2012 via mobile

This historic hotel is full of charm and comfort. Built in 1890 it has been nicely restored. The rooms are individually different. Some are quite large with sitting areas and fire places. The ceilings are tall and the furnishings include some period antiques. Well situated in town near the university. The hotel gives you a voucher for breakfast at one... More 

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WHIManagement, Manager at The Waterloo Hotel, responded to this review

The Waterloo Hotel Takes pride in the uniqueness of each of the 15 suites we have to offer. Thank you for your positive feedback and taking the time to comment. We look forward to hosting you in the near future. More 

London, United Kingdom
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 4, 2012

Unfortunately I spent several days in this hotel and it was memorable for its lack of amenities and its ill-mannered staff. Be prepared to climb. There is no elevator and no one to help you with your bags. The windows in our room were permanently shut and the ventilation system is dreadful – we were either roasting or freezing –... More 

Was this review helpful? Yes 4
WHIManagement, Manager at The Waterloo Hotel, responded to this review

Management would like to formally apologize for the inconvenience you experienced during your stay at The Waterloo Hotel. We can assure you that we have since made necessary staffing changes to ensure this does not happen in the future. We appreciate your feedback, please contact management@thewaterloohotel.ca for your next stay with us. More 

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Additional Information about The Waterloo Hotel

Address: 2 King St. N., Waterloo, Ontario N2J 2W7, Canada
Location: Canada > Ontario > Region of Waterloo > Waterloo
Price Range (Based on Average Rates): $$
Hotel Class:2 star — The Waterloo Hotel 2*
Number of rooms: 15
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Also Known As:
The Hotel Waterloo
The Waterloo Hotel Ontario

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