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All 8 Waterloo hotels

Waterloo Inn

3.5 of 5 Hotel   |   475 King Street North, Waterloo, Ontario N2J 2Z5, Canada
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Ranked #4 of 8 Hotels in Waterloo
A recent review
4 of 5 stars reviewed 1 week ago
msal37 Bordentown, New Jersey
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127 reviews from our community

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    45
    31
    14
    7
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bordentown, New Jersey
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at this hotel in September 2014. The hotel is comfortable, but somewhat manic- the halls needed a coat of paint; however, the bed is comfortable and the bathroom is very up-to-date and modern. We hosted a breakfast the next day and staff did an excellent job- on time and well-done.

Was this review helpful? Yes 2
Ottawa, Canada
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed August 18, 2014

We stayed here one night. It was a last-minute choice and not a very good one. The room was clean enough but the bathroom needed renovating - peeling & yellowed anti-slip stickers on the tub, cracked tiles, and an old, cracked faceplate on the light switch (these cost $2 at Home Depot - buy a few for Pete's sake!). The... More

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Waterloo Inn M, Guest Relations Manager at Waterloo Inn, responded to this review

Thank you for your review, we are sorry to read that you didn't enjoy your stay with us. We are currently in the middle of renovating our guest rooms and have upgraded many of our rooms with brand new bathrooms, flooring and fixtures to name a few things. Your feedback has been noted and your comments will be put use... More

Windsor, Canada
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 15, 2014

I've just returned from a business trip that was hosted at the Waterloo Inn. I stayed overnight, and then attended the conference in the morning. Upon check-in, the staff was very friendly and helpful. They let me know where I would have to go for the conference, as well as where I could get breakfast in the hotel (Rushes). The... More

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Waterloo Inn M, Guest Relations Manager at Waterloo Inn, responded to this review

Thank you so much for your feedback, we are very pleased that you were able to enjoy our conference services as well our guest rooms and that your experience was above your expectations! It is a pleasure to read that you enjoyed your breakfast at our award winning RUSHES Restaurant. Thank you for acknowledging our hard working staff, we are... More

Vancouver, Canada
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed July 3, 2014

I got a bad feeling as I walked into the lobby as it had the tired look of a hotel well past its prime. while the front desk staff were friendly and helpful, the décor is stuck in the 70s with lots of dark faux wood, mirrored ceilings and worn, stained furniture in the public areas. The room we had... More

Was this review helpful? Yes 2
Waterloo Inn M, Guest Relations Manager at Waterloo Inn, responded to this review

Thank you for your review, we are pleased to read that your found our front desk team friendly and helpful. We are disappointed that you felt it necessary to move hotels and we do hope you will return to experience our continuing renovations. We are quite a large property as you have noted and good things take time. We have... More

Lindsay, Canada
Senior Contributor
23 reviews 23 reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 16, 2014

We were very pleased with our stay at this motel. The staff are friendly and accommodating. Gave us a cheaper room after check in. The restaurant is a bit pricey, but the rest of the facilities are very nice. Pool is great.

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Waterloo Inn M, Guest Relations Manager at Waterloo Inn, responded to this review

Thank you for your review, we are delighted to read that you enjoyed your stay with us! It is excellent to read that our friendly staff was accommodating. We are particularly pleased that our staff was able to reduce your rate to suit your stay; it is always good ask about promotions and last minute discounts! We are happy to... More

Kansas City, Missouri
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 28, 2014 via mobile

Stayed three nights at this hotel and attended a conference. Rooms are very comfortable, great mattresses, lots of fluffy pillows and a really amazing bathroom. Good closet and a mini fridge. I spent lots of time online in the business center. The lounge area is comfortable but not particularly inviting. Same with the restaurant although the food was very good.... More

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Waterloo Inn M, Guest Relations Manager at Waterloo Inn, responded to this review

Thank you for your review. We are very pleased to read that you enjoyed your stay with us and were able to make use of our ample amenities. Thank you for noting the quality of our food we are particularly proud of our award winning restaurant. We are sorry to read that you did not find the lounge and dining... More

St. Marys, Canada
1 review
5 of 5 stars Reviewed May 14, 2014

My boyfriend and I stayed here for a romantic getaway. The saltwater pool was a nice touch in an area with a lot of natural light and plants. The room service was prompt and courteous ( We especially enjoyed the chocolate covered strawberries. The front desk staff were warm and made sure to inquire about our service. We felt taken... More

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Waterloo Inn M, Guest Relations Manager at Waterloo Inn, responded to this review

Thank you taking the time to create an account and review; we love to read about guest’s experience with us! Our chocolate covered strawberries are our most popular in room enhancement; we are so pleased you enjoyed them! We are delighted to read that you enjoyed your stay with us and that our front desk team took care of you.... More

Burlington, Ontario
Contributor
11 reviews 11 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 13, 2014

Stayed at this location Jan 5th 2014 for one night, and as always a great comfortable room. The hotel was in the process of doing renovations of their rooms to improve their bathrooms, beds, and amenities. The bed was comfortable with several pillow choices, the flatscreen TV was 32" not the largest but the room felt a little cramped between... More

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Waterloo Inn M, Guest Relations Manager at Waterloo Inn, responded to this review

Thank you for your review! It is wonderful to read that even during a time of renovation, you found the room great and comfortable as always. The space between the desk, chair and bed are certainly points to be addressed as we continue with our renovations. It is great that you enjoyed the spacious bathroom however unfortunate that rainfall shower-heads... More

Toronto, Canada
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed May 13, 2014

I had made the reservations through email a few weeks in advance and the reservation process was easy and prompt. The check-in was seemless as well however the front desk staff could seem a bit more welcoming and friendly instead of just chatting amongst themselves. The pool was cleanly kept, however on the 2nd night I went to use the... More

Was this review helpful? Yes 1
Waterloo Inn M, Guest Relations Manager at Waterloo Inn, responded to this review

Thank you for your feedback. We are happy to read that you found the reservation and check in process easy, prompt and seamless. We regret that our front desk team was not as attentive and welcoming as we have come to expect. Our housekeeping staff works hard on all aspects of hotel cleanliness and takes pride in their work. Thanks... More

Owen Sound, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 23, 2014

The hotel is getting dated. Have not been to the property for 5 years. Front desk staff very abrupt not very friendly or welcoming. Should have listened to the previous reviews. Not likely to return. Only good thing us Wildcraft restaurant.

Was this review helpful? Yes
Waterloo Inn M, Guest Relations Manager at Waterloo Inn, responded to this review

Thank you so much for your feedback, it allows us to note the area’s in need of improvement and make the necessary changes to improve our guest’s experience. We recently completed a round of room renovations and will be continuing our renovations throughout the year. Smiling faces and positive demeanour can make a big difference in a guest’s experience and... More

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Additional Information about Waterloo Inn

Address: 475 King Street North, Waterloo, Ontario N2J 2Z5, Canada
Phone Number:
Location: Canada > Ontario > Region of Waterloo > Waterloo
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Waterloo Inn 3.5*
Number of rooms: 160
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Also Known As:
Waterloo Hotel Waterloo
Waterloo Inn Ontario

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