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All 8 Waterloo hotels

Four Points by Sheraton Waterloo-Kitchener

2.5 of 5 Hotel   |   547 King Street North, Waterloo, Ontario N2L5Z7, Canada (Formerly Destination Inn)
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Four Points by Sheraton Waterloo-Kitchener
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Ranked #3 of 8 Hotels in Waterloo
A recent review
3 of 5 stars reviewed 6 days ago
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102 reviews from our community

Traveler rating
    39
    37
    19
    6
    1
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33
22
4
35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Not worth the hefty rates. With the prices they charge, they should AT LEAST include a continental breakfast and free internet. What a nerve to charge an extra $10/day for internet. Also, no bathtub or independent fan for the washroom. Sure, it's clean ... They've only been open for a week. We won't stay here again.

Was this review helpful? Yes 2
Bolton, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is spotless! Friendly helpful staff, well appointed rooms, and a great central location will make this our go to spot when we visit this area. We enjoyed our room with a lounge area separate from the bedroom. The lobby of the hotel also boasted a lovely electric fireplace that was very inviting.

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Sault Sainte Marie, Ontario, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Workers very friendly and most things out of their control but this place is not worth what they charge. First night no Internet in room so I was not able to lay in bed and relax but had to sit in lobby to use Internet. Food is ridiculously priced. Buffet was cold both days even though I went down much... More

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HAMILTON
Top Contributor
102 reviews 102 reviews
26 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The first thing I noticed as I entered my originally assigned room was that the ventilation system was not on. It turned out that it was not working so I was moved to another room across the hall and even further from the lobby. The good news was that even though I was on the ground floor it was quiet.... More

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Hong Kong
Top Contributor
135 reviews 135 reviews
47 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Conveniently located near the university area. Standard sized room with modern design and traditional furniture with 1 sofa bed, chair and 2 bedside tables with stools. Shower could be stronger. Amenity supply in wall mounted dispenser. Air conditioning unit was a bit loud when “ ON” but room was stuffy when machine was idle. Thin door as can hear every... More

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Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I would like to congratulate Samantha and her team for making us feel welcome to their hotel. There was a problem from our side which Samantha dealt with extremely professionally and saved us money. So thanks. The room was clean and tidy and we were introduced to a new system, well it was to us, if you looked after your... More

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Haliburton, Canada
Top Contributor
50 reviews 50 reviews
5 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed August 14, 2014

We stayed in this hotel's former incarnation, The Destination Inn, many times. This was our first time in it since it became Four Points. We were very impressed with the renovations and improvements that have been done. The bed was comfortable and the pillows were great. Friendly and helpful staff as always in the past. Room was clean and attractive.... More

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Toronto, Canada
Top Contributor
104 reviews 104 reviews
104 hotel reviews
282 helpful votes 282 helpful votes
4 of 5 stars Reviewed August 12, 2014

The property is old but reimbursement and well maintained, room is clean and excellence service provided. Location is very good, around ten minute drive to St. Jacob Ville and cross of Canastoga Mall Waterloo.

Was this review helpful? Yes 6
Collingwood, Canada
Senior Contributor
41 reviews 41 reviews
29 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed July 25, 2014

Booked this room using Starwood points, I sent the hotel an email enquiring about upgrading to a deluxe room but there was no response. Upon checking in I mentioned this to the front desk and the clerk noted I was already upgraded. Really nice to see and check in was very pleasant. Clerk indicated we were placed on top floor... More

Was this review helpful? Yes 1
BritHoPH, Online Content Manager at Four Points by Sheraton Waterloo-Kitchener, responded to this review

Hello WayneinCollingwood, Thank you very much for taking the time to share your recent experience working with our hotel. I am sorry to hear that you had some issues in your recent experience with us. I would value the opportunity to speak with you regarding the issues you encountered so that I can resolve them to your satisfaction & hopefully... More

White Rock, Canada
Top Contributor
173 reviews 173 reviews
32 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed July 24, 2014

Many hotels talk about "going beyond expectations" and "delighting the customer", but I have to praise this hotel and Andrea, who is a Guest Service Representative at the hotel. I forgot my tan summer suit in the closet of my room and Andrea called me about an hour after I had checked out. It was too late for me to... More

Was this review helpful? Yes 1
BritHoPH, Manager at Four Points by Sheraton Waterloo-Kitchener, responded to this review

Hello Sinner5, Thank you for your kind words! I am so happy to hear you enjoyed your recent stay with us, and will pass your review on to Andrea as well. I hope the next time you are in the Waterloo area you will allow us to host you again. Sincerely, Brittany Ho More

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Additional Information about Four Points by Sheraton Waterloo-Kitchener

Address: 547 King Street North, Waterloo, Ontario N2L5Z7, Canada (Formerly Destination Inn)
Phone Number:
Location: Canada > Ontario > Region of Waterloo > Waterloo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Four Points by Sheraton Waterloo-Kitchener 2.5*
Number of rooms: 104
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Also Known As:
Destination Hotel Waterloo
Destination Inn Waterloo
Four Points By Sheraton Waterloo-Kitchener Ontario

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