We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Four Points by Sheraton Waterloo-Kitchener

Certificate of Excellence
Hotel website
Hotel deals
547 King Street North, Waterloo, Ontario N2L5Z7, Canada (Formerly Destination Inn)
Special Offer
Breakfast for 2 Included
Book on
TripAdvisor
Trusted partner. We work with getaroom to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Four Points by Sheraton Waterloo-Kitchener
View Map
Add Photo Write a Review

161 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Beeton, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here for the weekend while visiting two family Christmas's in the area. We arrived late and were greeted by a friendly helpful woman. Our room was clean with a comfortable bed, microwave and fridge which we did not use, bathroom with supplied toiletries, and a sofa bed that was a little worn. Breakfast and meals were limited because... More 

Helpful?
Thank Anne M
casper699, General Manager at Four Points by Sheraton Waterloo-Kitchener, responded to this review

Thank-you for taking the time to comment on your recent stay with us. Our Bistro Restaurant remained open for Breakfast and Dinner through-out the Christmas Season offering our full menu freshly cooked by the Chefs. Please note that our Bistro is never open for lunch. I am sorry to hear that your windows were dirty. It has been a challenge... More 

Toronto, Canada
Level Contributor
3 reviews
5 of 5 stars Reviewed January 2, 2016

We booked a night stay last minute while in town for work and upon arriving late at night, found our room on the first floor facing the parking lot and curtains that only close halfway. To boot, we had spidey as a little friend. When we checked with front-desk for a higher floor room, turned out there was one! We... More 

Helpful?
Thank geneeli
casper699, General Manager at Four Points by Sheraton Waterloo-Kitchener, responded to this review

Thank you for taking the time to comment on your stay with us. I am very pleased with the way our staff took care of your requests. Housekeeping is currently checking that all black-out curtains close completely and properly, those that don't will be replaced. More 

Ontario, Canada
Level Contributor
97 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed December 30, 2015

We stayed here Christmas night while visiting family in the area. The woman on the front desk was very helpful and pleasant during check in, and again the next day during check out. We had paid a bit extra to have the breakfast buffet, but since the hotel was not full, the chef decided not to have the buffet, but... More 

Helpful?
Thank MEBJHB
Kingston, Canada
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed December 15, 2015 via mobile

I have stayed here a few times and have had very pleasant stays. The beds are very comfortable! It is greay to have a fridge and microwave in your room. I found the hotel very clean and friendly. Close to the universities and shopping and easy to get to. I will be back. Just take note that there is a... More 

Helpful?
Thank Heather129
casper699, Manager at Four Points by Sheraton Waterloo-Kitchener, responded to this review

Hello Heather, Thank-you for taking the time to share your comments with us! We are constantly working on improvements. Nancy D. More 

Whitby, Canada
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed December 6, 2015 via mobile

We stayed here this past weekend and have to say that we were not impressed with our stay whatsoever. The hotel itself was nice, pleasant seasonal decor set up along with a welcoming lobby area. Previous to checking in I had called the hotel around noon to request a possible early check-in. The front desk receptionist was rather vague with... More 

Helpful?
Thank Candace C
casper699, Manager at Four Points by Sheraton Waterloo-Kitchener, responded to this review

Hello Candace, I know we responded to you via Starwood with apologies and points where re-training will be conducted. Your feedback is vital to our success and we take all of your commetns to heart. Thank you for sharing your thoughts with us. We wish you all the best. More 

San Francisco, California
Level Contributor
27 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed December 5, 2015

Perfectly modern, large, clean room with kitchenette, sofa and work area at a good price ~130 CAD But some things were annoying: - You need to pay $10 just to park outside (in an area that is in the outskirts anyway) - No food or bar past 10pm which is a real bummer when you arrive late. Few beers on... More 

Helpful?
Thank GaryGilchrist
2 reviews
5 of 5 stars Reviewed November 30, 2015

The staff at Four Points Sheraton are absolutely amazing. They were very fast and accommodating when booking all of our corporate rooms and they were always there when we needed them during the month stay. They did a great job at accommodating early check ins and late check outs for us. Also during the stay there were a few hockey... More 

Helpful?
Thank Kristina K
Hamilton, Canada
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed November 9, 2015

Stayed here overnight with a group of 5 for a wedding in Waterloo. Everyone comfortably fit in a room with two Queen beds and a pull out. The staff brought us up extra bedding no problem. The room was very spacious, however not enough mirrors in the room for 4 females to all get ready at the same time. One... More 

Helpful?
Thank Jennifer R
Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton Waterloo-Kitchener, responded to this review

We are so happy to hear you enjoyed you stay and that everyone in your party was able to rest comfortably. We hope you had plenty of fun at the wedding at hope to see you again soon. Take care! More 

London, United Kingdom
Level Contributor
220 reviews
141 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
3 of 5 stars Reviewed October 26, 2015

Business hotels in North America seem more basic, less alluring and altogether shabbier than their European counterparts. Expectations, perhaps, are lower, though I can't think why. Yes, this is perfectly convenient, but you won't feel cosseted. Breakfast is astonishingly poor. No fruit, nothing that doesn't glow with fats and additives. But, in every other way, perfectly serviceable. Not a holiday... More 

Helpful?
Thank abager
Brandon, Canada
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed October 25, 2015

The staff at the Four Points Sheraton in Waterloo were very friendly and offered us a room upgrade to a one bedroom suite with dining area and kitchenette for our stay on the 6th floor which provided an ideal arrangement as we were traveling with elderly family members. The included breakfast buffet was very good with "real" food choices. A... More 

Helpful?
Thank Larry H
Questions? Get answers from hotel staff and past guests. Ask a question

28 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (5)
Viewed
Bathroom (2)
Viewed
Room/suite (2)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (23)
Viewed
Room/suite (3)
Viewed
Hotel & grounds (4)
Viewed
Bathroom (2)
Viewed
Business center/function rooms (2)
Viewed
Pool/beach area (2)
Viewed
Dining (3)
Viewed
Other (7)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Waterloo
2.5 mi away
Delta Waterloo
Delta Waterloo
#2 of 9 in Waterloo
4.5 of 5 stars 127 reviews
1.4 mi away
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs
1.3 mi away
Homewood Suites by Hilton Waterloo/St. Jacobs, Ontario, Canada
Show Prices
Show Prices
Show Prices
1.3 mi away
Courtyard Waterloo St. Jacobs
1.7 mi away
Comfort Inn Waterloo Ontario
9.3 mi away
Hampton Inn & Suites by Hilton Kitchener
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay