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All 7 Waterloo hotels

Four Points by Sheraton Waterloo-Kitchener

2.5 of 5 Hotel   |   547 King Street North, Waterloo, Ontario N2L5Z7, Canada (Formerly Destination Inn)
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78%
Ranked #3 of 7 hotels in Waterloo
A recent review
5 of 5 stars reviewed 4 days ago
sinner5 White Rock, Canada
  • Overview
  • Reviews (94)
  • Photos (22)
  • Amenities
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  • Room tips (21)
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94 people have reviewed this hotel

Traveler rating
    37
    34
    17
    5
    1
See reviews for
30
19
4
34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Collingwood, Canada
Senior Contributor
38 reviews 38 reviews
27 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Booked this room using Starwood points, I sent the hotel an email enquiring about upgrading to a deluxe room but there was no response. Upon checking in I mentioned this to the front desk and the clerk noted I was already upgraded. Really nice to see and check in was very pleasant. Clerk indicated we were placed on top floor... More

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White Rock, Canada
Top Contributor
157 reviews 157 reviews
31 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Many hotels talk about "going beyond expectations" and "delighting the customer", but I have to praise this hotel and Andrea, who is a Guest Service Representative at the hotel. I forgot my tan summer suit in the closet of my room and Andrea called me about an hour after I had checked out. It was too late for me to... More

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Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Spent a week here with my husband who was on a business trip in Waterloo. Things the management should definitely improve and keep an eye on: 1- FRONT DESK - although the check-in staff was quick and helpful (gave me a map and got me a synthetic pillow as requested), the check-out person made a mistake and put the remaining... More

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Contributor
15 reviews 15 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just spent 4 nights at this hotel and everything was great. Had stayed in this hotel before the conversion to a Four Points Sheraton and am very pleased with the changes including upgraded breakfast and lounge areas. The gym is larger with more extras - free water bottles and towels provided. There is an option to not have the bedding... More

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Saskatoon, Canada
Top Contributor
274 reviews 274 reviews
70 hotel reviews
187 helpful votes 187 helpful votes
3 of 5 stars Reviewed June 20, 2014

Kitchener-Waterloo is a great community and a hive of commercial innovation. But it is not a particularly exciting or dynamic place. The architecture, with a handful of exceptions, is staid and traditional. Four Points fits in very well. It is nicely located with easy access the Waterloo business community. The rooms are nice, the staff are great, the breakfast is... More

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Montreal
Top Contributor
52 reviews 52 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed June 18, 2014

What I liked – 1. The full body mirror in wardrobe. 2. Good size mini bar and microwave. 3. Fast and friendly check-in 4. Comfortable soft Sheraton bedding – I literally slept like a baby every night! 5. Free bottled water in room. 6. One cup coffee maker 7. Very reliable shuttle service to local businesses! 8. To me, the... More

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Newmarket, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
5 of 5 stars Reviewed June 10, 2014

We had to book a room in the middle of the night due to a family emergency. The front desk staff was so sweet and accommodating to us. After a stressful night to end up in this lovely little gem was very welcome. The room was very modern, the beds terrific. We ended up having to stay another night and... More

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Oakville, Ontario
Contributor
15 reviews 15 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 5, 2014

Okay you always want to know when the pull up to this style of hotel that the experience is not going to remind of the first cheap room you rented with a girl. The friendly check in is quick and concise with easy access to moving your bags in through the open concept lobby. The rooms are clean and somewhat... More

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Ottawa, Canada
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 28, 2014

This hotel offers great location, excellent value, and superior client service. The front desk staff was great, catering to individual needs, and amenities. Breakfast at the restaurant was excellent and the hotel is located very close to many fast food spots and big box stores. I would not hesitate to stay again.

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Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 7, 2014

Back to waterloo again for work. This time needed to at Mall so hotel opposite is Four Points. The lobby is a wow lobby. Staff very friendly. Room was tastefully done. overall a good stay. Probably the best location in Waterloo opp mall with lots of restaurants, cinema and some good shops even an Apple store

Was this review helpful? Yes 3
LeahWillsPocrnich, Front Office Manager at Four Points by Sheraton Waterloo-Kitchener, responded to this review

Hello JohnQ , Thank you for sharing your recent experience with us. I am so glad to hear you enjoyed our newly renovated lobby and guestrooms. Hope to see you the next time you are in the Waterloo region. Thanks again, More

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Additional Information about Four Points by Sheraton Waterloo-Kitchener

Address: 547 King Street North, Waterloo, Ontario N2L5Z7, Canada (Formerly Destination Inn)
Phone Number:
Location: Canada > Ontario > Region of Waterloo > Waterloo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Four Points by Sheraton Waterloo-Kitchener 2.5*
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Also Known As:
Destination Hotel Waterloo
Destination Inn Waterloo
Four Points By Sheraton Waterloo-Kitchener Ontario

22 photos of this hotel

Management photos: Courtesy of the property manager

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Room/suite (3)
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Pool/beach area (2)
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Hotel & grounds (4)
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Other (9)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Honest, Uncomplicated,Comfort is key at the Four Points by Sheraton Waterloo-Kitchener. Comfort reigns in our modern suites and rooms, where our guests enjoy high-end amenities including complimentary high-speed Internet, large flat-screen televisions, free local calls, plush pillow-top mattresses, a mini-fridge, and many more comforts of home. Location is key to a hotel’s popularity and our proximity to the Village of St. Jacobs and other enticing Southern Ontario attractions make our hotel the ideal destination. Travellers will love our Waterloo, Ontario hotel's central location in the Waterloo region, just minutes from Waterloo’s Technology Park, RIM Park, and both Universities. ... more   less 
Number of rooms
104

Questions & Answers

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