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All 7 Waterloo hotels

Four Points by Sheraton Waterloo-Kitchener

2.5 of 5 Hotel   |   547 King Street North, Waterloo, Ontario N2L5Z7, Canada (Formerly Destination Inn)
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Ranked #3 of 7 hotels in Waterloo
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99 people have reviewed this hotel

Traveler rating
    38
    37
    18
    5
    1
See reviews for
32
21
4
35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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HAMILTON
Top Contributor
101 reviews 101 reviews
26 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed today NEW

The first thing I noticed as I entered my originally assigned room was that the ventilation system was not on. It turned out that it was not working so I was moved to another room across the hall and even further from the lobby. The good news was that even though I was on the ground floor it was quiet.... More

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Hong Kong
Top Contributor
135 reviews 135 reviews
47 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed today NEW

Conveniently located near the university area. Standard sized room with modern design and traditional furniture with 1 sofa bed, chair and 2 bedside tables with stools. Shower could be stronger. Amenity supply in wall mounted dispenser. Air conditioning unit was a bit loud when “ ON” but room was stuffy when machine was idle. Thin door as can hear every... More

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Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I would like to congratulate Samantha and her team for making us feel welcome to their hotel. There was a problem from our side which Samantha dealt with extremely professionally and saved us money. So thanks. The room was clean and tidy and we were introduced to a new system, well it was to us, if you looked after your... More

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Haliburton, Canada
Top Contributor
50 reviews 50 reviews
5 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in this hotel's former incarnation, The Destination Inn, many times. This was our first time in it since it became Four Points. We were very impressed with the renovations and improvements that have been done. The bed was comfortable and the pillows were great. Friendly and helpful staff as always in the past. Room was clean and attractive.... More

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Toronto, Canada
Top Contributor
104 reviews 104 reviews
104 hotel reviews
268 helpful votes 268 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The property is old but reimbursement and well maintained, room is clean and excellence service provided. Location is very good, around ten minute drive to St. Jacob Ville and cross of Canastoga Mall Waterloo.

Was this review helpful? Yes 6
Collingwood, Canada
Senior Contributor
39 reviews 39 reviews
28 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed July 25, 2014

Booked this room using Starwood points, I sent the hotel an email enquiring about upgrading to a deluxe room but there was no response. Upon checking in I mentioned this to the front desk and the clerk noted I was already upgraded. Really nice to see and check in was very pleasant. Clerk indicated we were placed on top floor... More

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BritHoPH, Online Content Manager at Four Points by Sheraton Waterloo-Kitchener, responded to this review

Hello WayneinCollingwood, Thank you very much for taking the time to share your recent experience working with our hotel. I am sorry to hear that you had some issues in your recent experience with us. I would value the opportunity to speak with you regarding the issues you encountered so that I can resolve them to your satisfaction & hopefully... More

White Rock, Canada
Top Contributor
170 reviews 170 reviews
32 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed July 24, 2014

Many hotels talk about "going beyond expectations" and "delighting the customer", but I have to praise this hotel and Andrea, who is a Guest Service Representative at the hotel. I forgot my tan summer suit in the closet of my room and Andrea called me about an hour after I had checked out. It was too late for me to... More

Was this review helpful? Yes 1
BritHoPH, Manager at Four Points by Sheraton Waterloo-Kitchener, responded to this review

Hello Sinner5, Thank you for your kind words! I am so happy to hear you enjoyed your recent stay with us, and will pass your review on to Andrea as well. I hope the next time you are in the Waterloo area you will allow us to host you again. Sincerely, Brittany Ho More

Contributor
12 reviews 12 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 17, 2014

Spent a week here with my husband who was on a business trip in Waterloo. Things the management should definitely improve and keep an eye on: 1- FRONT DESK - although the check-in staff was quick and helpful (gave me a map and got me a synthetic pillow as requested), the check-out person made a mistake and put the remaining... More

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Contributor
15 reviews 15 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 4, 2014

Just spent 4 nights at this hotel and everything was great. Had stayed in this hotel before the conversion to a Four Points Sheraton and am very pleased with the changes including upgraded breakfast and lounge areas. The gym is larger with more extras - free water bottles and towels provided. There is an option to not have the bedding... More

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Saskatoon, Canada
Top Contributor
274 reviews 274 reviews
70 hotel reviews
192 helpful votes 192 helpful votes
3 of 5 stars Reviewed June 20, 2014

Kitchener-Waterloo is a great community and a hive of commercial innovation. But it is not a particularly exciting or dynamic place. The architecture, with a handful of exceptions, is staid and traditional. Four Points fits in very well. It is nicely located with easy access the Waterloo business community. The rooms are nice, the staff are great, the breakfast is... More

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Additional Information about Four Points by Sheraton Waterloo-Kitchener

Address: 547 King Street North, Waterloo, Ontario N2L5Z7, Canada (Formerly Destination Inn)
Phone Number:
Location: Canada > Ontario > Region of Waterloo > Waterloo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Four Points by Sheraton Waterloo-Kitchener 2.5*
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Also Known As:
Destination Hotel Waterloo
Destination Inn Waterloo
Four Points By Sheraton Waterloo-Kitchener Ontario

26 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Honest, Uncomplicated,Comfort is key at the Four Points by Sheraton Waterloo-Kitchener. Comfort reigns in our modern suites and rooms, where our guests enjoy high-end amenities including complimentary high-speed Internet, large flat-screen televisions, free local calls, plush pillow-top mattresses, a mini-fridge, and many more comforts of home. Location is key to a hotel’s popularity and our proximity to the Village of St. Jacobs and other enticing Southern Ontario attractions make our hotel the ideal destination. Travellers will love our Waterloo, Ontario hotel's central location in the Waterloo region, just minutes from Waterloo’s Technology Park, RIM Park, and both Universities. ... more   less 
Number of rooms
104

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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