We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Four Points by Sheraton Waterloo-Kitchener

Certificate of Excellence
Hotel website
Hotel deals
547 King Street North, Waterloo, Ontario N2L5Z7, Canada (Formerly Destination Inn)
Special Offer
Breakfast for 2 Included
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Professional photos
Four Points by Sheraton Waterloo-Kitchener
View Map
Add Photo Write a Review

143 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    51
    58
    24
    7
    3
See reviews for
47
34
4
47
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (143)
  • Mar-May only
    (29)
  • Jun-Aug only
    (55)
  • Sep-Nov only
    (40)
  • Dec-Feb only
    (19)
All months
Montreal
Level Contributor
102 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I stayed at this four points last week on a business trip. I've always been a big fan of the chain with its promise of a good nights sleep at a reasonable price. I can say that I got the reasonable price but not the good night of sleep... First of all, this hotel appears to have been built on... More 

Was this review helpful? Yes
Timmins, Canada
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed there recently for 2 nights. It is located across from the Conestoga Mall. The rooms and lobby have been updated. But the layout of the hotel is odd. We had a hard time locating our room. The Breakfast Buffet is not included and very over priced for what you get. It was often empty and the employees were... More 

Was this review helpful? Yes
Delft, The Netherlands
Level Contributor
9 reviews
5 of 5 stars Reviewed 2 weeks ago

Great hotel, it has what it needs to have, bright rooms, airco, lots of parking space, clean modern white rooms. Just great to stay there. Only downside is distance to center, so you need a car to get anywhere.

Was this review helpful? Yes
Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton Waterloo-Kitchener, responded to this review

We are so happy you enjoyed your stay with us! Thank you for the wonderful review. We are glad you thought of our hotel as great thanks to the bright rooms, AC, ample parking, and modern decor. We appreciate your great feedback. All the best. More 

Oakville, Canada
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our rooms were nice and clean, but a bit small compared to others. The hotel staff was polite and pleasant. The pool and hot tub were the perfect temperature and perfect for my family. Although there was not that many items on the breakfast buffet, those that were there were good. It doesn't get a 5 because of paying for... More 

Was this review helpful? Yes
Colne, United Kingdom
Level Contributor
65 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Four Points Hotel, used to be named " about" fifteen years ago " Destination Hotel" our two nights stay at the Hotel was a very warm and welcoming and as we had been before years ago we was given a " Luxury Suite", complimentary, very enjoyable. Comfortable ,clean and pleasant to stay in ,Staff very pleasant too. Wa found... More 

Was this review helpful? Yes
Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton Waterloo-Kitchener, responded to this review

Thank you for sharing your experience with us (and past knowledge!). We are so pleased to learn we had met your expectations and that you found our hotel to be just as warm and welcoming as the former. Thank you again for the great review, we hope to see you again soon! More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We have stayed here 4 times in the last year and have all good things to say. Front desk, lounge and housekeeping staff are friendly, courteous and helpful. The rooms are clean and the hotel is well presented. Easy to get to in spite of the long term road construction in the area. Four Points Sheraton is way above other... More 

Was this review helpful? Yes
Waterloo, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Clean rooms, friendly staff and close to amenities. We were visiting the area for a couple of days and wanted a place that was comfortable and clean and this hotel exeeded our expectations. The beds were so comfortable with lovely thick duvets on the beds and soft pillows. We were upgraded to a suite for free, which was a pleasant... More 

Was this review helpful? Yes
Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton Waterloo-Kitchener, responded to this review

Thank you for the wonderful review - we are so happy you found our hotel to be of excellent quality! We're glad you enjoyed our clean guest rooms, friendly staff, and great location. Your recommendation means a great deal to us - thanks again! More 

Hong Kong Region, China
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 5 weeks ago

The service of this hotel is quite good. However, this is more like a high-end motel or inn for me rather than a hotel. There are few stairs after elevator, it is quite difficult for me to handle two 20kg luggages. The first room I had was not able to lock the door. Free parking.

Was this review helpful? Yes
Vancouver, Canada
Level Contributor
27 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed July 20, 2015

Very friendly staff. Clean, well maintained facility. Clean and spacious room. A/C worked well. Quiet room, no noise from rooms on either side, no running water sounds, minimal hallway noises if any. Comfortable beds. Duvets. Plenty of pillows, half soft and half firm. Small work area to fit a laptop and writing pad. In-room safe able to fit a medium... More 

Was this review helpful? Yes 1
Toronto
Level Contributor
58 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed July 17, 2015

This hotel is well situated for spending some time at St. Jacob's market during the day and time in Kitchener in the evening which we did. There was a street festival in Kitchener and beer festvial in Waterloo which made the hotel price reasonable. Make sure you contact the hotel directly if you have mobility requirments. Our room required stairs.

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

28 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (5)
Viewed
Bathroom (2)
Viewed
Room/suite (2)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (23)
Viewed
Room/suite (3)
Viewed
Hotel & grounds (4)
Viewed
Bathroom (2)
Viewed
Business center/function rooms (2)
Viewed
Pool/beach area (2)
Viewed
Dining (3)
Viewed
Other (7)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Waterloo
1.4 mi away
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs
1.3 mi away
Homewood Suites by Hilton Waterloo/St. Jacobs, Ontario, Canada
2.5 mi away
Delta Waterloo
Delta Waterloo
#3 of 9 in Waterloo
4.5 of 5 stars 96 reviews
Show Prices
Show Prices
Show Prices
1.3 mi away
Courtyard Waterloo St. Jacobs
1.7 mi away
Comfort Inn Waterloo Ontario
9.3 mi away
Hampton Inn & Suites by Hilton Kitchener
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay