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All 7 Waterloo hotels

Four Points by Sheraton Waterloo-Kitchener

2.5 of 5 Hotel   |   547 King Street North, Waterloo, Ontario N2L5Z7, Canada (Formerly Destination Inn)
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Ranked #3 of 7 hotels in Waterloo
A recent review
4 of 5 stars reviewed 2 weeks ago
1MEB Haliburton, Canada
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96 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Italian first
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English first
Haliburton, Canada
Top Contributor
50 reviews 50 reviews
5 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in this hotel's former incarnation, The Destination Inn, many times. This was our first time in it since it became Four Points. We were very impressed with the renovations and improvements that have been done. The bed was comfortable and the pillows were great. Friendly and helpful staff as always in the past. Room was clean and attractive.... More

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Toronto, Canada
Top Contributor
103 reviews 103 reviews
103 hotel reviews
268 helpful votes 268 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The property is old but reimbursement and well maintained, room is clean and excellence service provided. Location is very good, around ten minute drive to St. Jacob Ville and cross of Canastoga Mall Waterloo.

Was this review helpful? Yes 5
Collingwood, Canada
Senior Contributor
39 reviews 39 reviews
28 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Booked this room using Starwood points, I sent the hotel an email enquiring about upgrading to a deluxe room but there was no response. Upon checking in I mentioned this to the front desk and the clerk noted I was already upgraded. Really nice to see and check in was very pleasant. Clerk indicated we were placed on top floor... More

Was this review helpful? Yes 1
BritHoPH, Online Content Manager at Four Points by Sheraton Waterloo-Kitchener, responded to this review

Hello WayneinCollingwood, Thank you very much for taking the time to share your recent experience working with our hotel. I am sorry to hear that you had some issues in your recent experience with us. I would value the opportunity to speak with you regarding the issues you encountered so that I can resolve them to your satisfaction & hopefully... More

White Rock, Canada
Top Contributor
169 reviews 169 reviews
32 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Many hotels talk about "going beyond expectations" and "delighting the customer", but I have to praise this hotel and Andrea, who is a Guest Service Representative at the hotel. I forgot my tan summer suit in the closet of my room and Andrea called me about an hour after I had checked out. It was too late for me to... More

Was this review helpful? Yes 1
BritHoPH, Manager at Four Points by Sheraton Waterloo-Kitchener, responded to this review

Hello Sinner5, Thank you for your kind words! I am so happy to hear you enjoyed your recent stay with us, and will pass your review on to Andrea as well. I hope the next time you are in the Waterloo area you will allow us to host you again. Sincerely, Brittany Ho More

11 reviews 11 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 17, 2014

Spent a week here with my husband who was on a business trip in Waterloo. Things the management should definitely improve and keep an eye on: 1- FRONT DESK - although the check-in staff was quick and helpful (gave me a map and got me a synthetic pillow as requested), the check-out person made a mistake and put the remaining... More

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15 reviews 15 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 4, 2014

Just spent 4 nights at this hotel and everything was great. Had stayed in this hotel before the conversion to a Four Points Sheraton and am very pleased with the changes including upgraded breakfast and lounge areas. The gym is larger with more extras - free water bottles and towels provided. There is an option to not have the bedding... More

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Saskatoon, Canada
Top Contributor
274 reviews 274 reviews
70 hotel reviews
192 helpful votes 192 helpful votes
3 of 5 stars Reviewed June 20, 2014

Kitchener-Waterloo is a great community and a hive of commercial innovation. But it is not a particularly exciting or dynamic place. The architecture, with a handful of exceptions, is staid and traditional. Four Points fits in very well. It is nicely located with easy access the Waterloo business community. The rooms are nice, the staff are great, the breakfast is... More

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Top Contributor
52 reviews 52 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed June 18, 2014

What I liked – 1. The full body mirror in wardrobe. 2. Good size mini bar and microwave. 3. Fast and friendly check-in 4. Comfortable soft Sheraton bedding – I literally slept like a baby every night! 5. Free bottled water in room. 6. One cup coffee maker 7. Very reliable shuttle service to local businesses! 8. To me, the... More

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Newmarket, Canada
11 reviews 11 reviews
5 hotel reviews
5 of 5 stars Reviewed June 10, 2014

We had to book a room in the middle of the night due to a family emergency. The front desk staff was so sweet and accommodating to us. After a stressful night to end up in this lovely little gem was very welcome. The room was very modern, the beds terrific. We ended up having to stay another night and... More

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Oakville, Ontario
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed June 5, 2014

Okay you always want to know when the pull up to this style of hotel that the experience is not going to remind of the first cheap room you rented with a girl. The friendly check in is quick and concise with easy access to moving your bags in through the open concept lobby. The rooms are clean and somewhat... More

Was this review helpful? Yes 1
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Additional Information about Four Points by Sheraton Waterloo-Kitchener

Address: 547 King Street North, Waterloo, Ontario N2L5Z7, Canada (Formerly Destination Inn)
Phone Number:
Location: Canada > Ontario > Region of Waterloo > Waterloo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Four Points by Sheraton Waterloo-Kitchener 2.5*
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Also Known As:
Destination Hotel Waterloo
Destination Inn Waterloo
Four Points By Sheraton Waterloo-Kitchener Ontario

22 photos of this hotel

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Room/suite (3)
Hotel & grounds (4)
Bathroom (2)
Business center/function rooms (1)
Pool/beach area (2)
Dining (3)
Other (8)
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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
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Official Description (provided by the hotel)
Honest, Uncomplicated,Comfort is key at the Four Points by Sheraton Waterloo-Kitchener. Comfort reigns in our modern suites and rooms, where our guests enjoy high-end amenities including complimentary high-speed Internet, large flat-screen televisions, free local calls, plush pillow-top mattresses, a mini-fridge, and many more comforts of home. Location is key to a hotel’s popularity and our proximity to the Village of St. Jacobs and other enticing Southern Ontario attractions make our hotel the ideal destination. Travellers will love our Waterloo, Ontario hotel's central location in the Waterloo region, just minutes from Waterloo’s Technology Park, RIM Park, and both Universities. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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