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All 9 Waterloo hotels

Comfort Inn Waterloo Ontario

2.5 of 5 Hotel   |   190 Weber Street North, Waterloo, Ontario N2J 3H4, Canada
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Comfort Inn Waterloo Ontario
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Ranked #7 of 9 Hotels in Waterloo
A recent review
4 of 5 stars Reviewed September 6, 2014
Alan A Kingston, Canada
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53 reviews from our community

Traveler rating
    10
    17
    5
    11
    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sarnia, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We come to Waterloo / Kitchener 2 times a year for business . The company we sell for books all the rooms available in Kitchener , Waterloo , and Cambridge . All of the hotels in the area are fully booked . When we checked into the Comfort Inn all was good , until we got to our room .... More

Was this review helpful? Yes 1
Kingston, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 6, 2014

This is the second time I have stayed here, and it has gotten better. I was in town to attend a function at WLU with my son, so this hotel was the logical choice as it is just around the corner. No cigarette smoke smell anymore, which is a good thing. The staff was excellent and pleasant. I arrived a... More

Was this review helpful? Yes 1
ComfortWaterloo, General Manager at Comfort Inn Waterloo Ontario, responded to this review

Thank you very much for your kind review and I am happy to hear that we were able to improve on your last experience. Regarding the pillows and A/C I am terribly sorry that they were not up to standard. Although I do not know for sure which room you occupied, we do a full A/C inspection and re-conditioning each... More

Kingston, Canada
Senior Contributor
48 reviews 48 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed August 24, 2014

In the past we use to stay at this hotel frequently as it was close to our destination, however a few years ago we found it was getting rather shabby so we switched to another chain a little farther from our destination. After reading recent reviews that they had renovated we decided to give them another chance. We were rather... More

Was this review helpful? Yes
ComfortWaterloo, General Manager at Comfort Inn Waterloo Ontario, responded to this review

I am sorry to hear that your stay was not up to expectations, however I am glad to hear that you agree that there was improvement from prior to the renovations. We have received a range of reviews regarding the changes we have made and I sincerely appreciate everyone’s input so that we can focus on constantly improving our service.... More

Oshawa, Canada
1 review
1 of 5 stars Reviewed August 23, 2014

I had gone with my mother to meet my sister and when I got there no staff cared, they saw that we wanted to check in but ignored us! The receptionist never picked up the phone, my room was not cleaned upon request, and it said smoke free building but a previous customer had clearly smoked in that room! Also... More

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ComfortWaterloo, General Manager at Comfort Inn Waterloo Ontario, responded to this review

My sincerest apologies for the service you received on your recent stay. I understand that you faced a number of issues, in multiple areas and so I will certainly be looking into what happened and why you did not receive the service the brand is known for. If you are returning to Waterloo, and would be willing to offer us... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 20, 2014

Excellent location. The hotel is just off the highway and close to the universities in Waterloo. I stayed at the comfort inn while attending an event at the University of Waterloo. Even prior to my arrival the service was excellent. The manager (whose name I don't recall currently) was amazing and the epitome of customer service excellence. On arrival at... More

Was this review helpful? Yes 1
ComfortWaterloo, General Manager at Comfort Inn Waterloo Ontario, responded to this review

Thank you very much for the positive response and thank you for taking the time to review our hotel. We look forward to seeing you again in November. Sincerley, Jason Shaw More

Toronto, Canada
Senior Contributor
49 reviews 49 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed August 5, 2014

I have stayed before and am pleased that their service continues to be friendly and reliable. I have some difficulty with stairs so was grateful when i was given a ground floor room, even though it was more than the advertised price for a second floor room. I will return for sure.

Was this review helpful? Yes 1
ComfortWaterloo, General Manager at Comfort Inn Waterloo Ontario, responded to this review

Thank you for the glowing recommendation. I am glad we were able to satisfy your request and we look forward to your return. Sincerely, Jason Shaw More

Brisbane, Australia
Top Contributor
88 reviews 88 reviews
53 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed July 20, 2014

I stayed here for 1 night and overall it was a good stay. The rooms were clean and offered everything that I needed. Check in was smooth and the staff were friendly. Free parking and close to all necessities. I would stay here again

Was this review helpful? Yes 2
ComfortWaterloo, General Manager at Comfort Inn Waterloo Ontario, responded to this review

Thank you for your positive comments and we look forward to seeing you again soon! Sincerely, Jason Shaw General Manager Comfort Inn Waterloo More

Charlottetown, Prince Edward Island, Canada
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed June 16, 2014

Room was clean and comfortable. Great location as we were in town for a graduation ceremony at one of the universities. Allowed us to check in early which was an added bonus as we had traveled all night.

Was this review helpful? Yes 1
ComfortWaterloo, General Manager at Comfort Inn Waterloo Ontario, responded to this review

I am happy to hear that you enjoyed your stay and congratulations to the graduate! Sincerely, Jason Shaw General Manager Comfort Inn Waterloo. More

North Bay, Canada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 9, 2014

Stayed for 1 night - excellent service when booking, when checking in and nothing to do when checking out. Very friendly staff, room was clean, bed very comfortable, lots of pillows, and very quiet. Lots of parking too. Had our dog with us and got a nice treat bag with some collection bags from front staff. Overall a very good... More

Was this review helpful? Yes 1
ComfortWaterloo, General Manager at Comfort Inn Waterloo Ontario, responded to this review

I am happy to hear that our staff made such a memorable impression. Thank you for your positive review and we hope to see you again soon! Sincerely, Jason Shaw General Manager Comfort Inn Waterloo More

Toronto, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 28, 2014

I stayed here for one night and was impressed. Very efficient check in. The room was clean with all the amenities. The bed was comfortable with lots of pillows. The hotel is very close to the universities and easy to find. I will stay here again.

Was this review helpful? Yes 1
ComfortWaterloo, General Manager at Comfort Inn Waterloo Ontario, responded to this review

Thank you so much for the positive review. We hope to see you again soon. Sincerely, Jason Shaw General Manager Comfort Inn Waterloo More

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Additional Information about Comfort Inn Waterloo Ontario

Address: 190 Weber Street North, Waterloo, Ontario N2J 3H4, Canada
Phone Number:
Location: Canada > Ontario > Region of Waterloo > Waterloo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn Waterloo Ontario 2.5*
Number of rooms: 85
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Also Known As:
Comfort Inn Waterloo Ontario Hotel Waterloo
Waterloo Comfort Inn

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