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Comfort Inn Waterloo Ontario

2.5 of 5
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190 Weber Street North, Waterloo, Ontario N2J 3H4, Canada
Comfort Inn Waterloo Ontario
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Ranked #7 of 9 Hotels in Waterloo
A recent review
4 of 5 stars Reviewed February 19, 2015
Greg M Waterloo, Canada
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59 reviews from our community

Traveler rating
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    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Thorold, Canada
1 review
2 of 5 stars Reviewed 1 week ago

I stayed at the Comfort Inn Waterloo for one night in April in order to be in town for some meetings the following day. I foolishly didn't look at reviews or check the prices of other hotels in the area. I assumed that the Comfort Inn would be comfortable and more economical than other hotels. But at $125 per night... More 

Was this review helpful? Yes
yellowyou, General Manager at Comfort Inn Waterloo Ontario, responded to this review

I certainly do apologize for the difficulties you encountered during your most recent stay with our property. It certainly sounds as though there were a number of areas where our department failed to meet your expectations and, again, I can only offer my apologies. Do know that I will be raising these concerns to our housekeeping supervisor to ensure that... More 

Montreal, Canada
Top Contributor
61 reviews 61 reviews
26 hotel reviews
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Front desk staff was very helpful and attentive. The room was large. There is a restaurant associated with the hotel, but operated separately. They give hotel guests a 15% discount, but don't forget to ask about it. We forgot to ask at breakfast and they would not refund after the credit card had gone through. This is a no-smoking hotel.... More 

Was this review helpful? Yes
yellowyou, General Manager at Comfort Inn Waterloo Ontario, responded to this review

I want to start by apologizing for the negative aspects associated with your stay, particularly those related to the noise issues you encountered and want to assure you that I have passed along your concerns regarding the smoky odour to the houskeeping supervisor. I am happy, though, that the desk agents on duty were able to assist with the difficulties... More 

Waterloo, Canada
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 19, 2015

I travel for work and the Waterloo Comfort Inn met my needs and exceeded expectations. The staff are thoughtful and accomodating, the rooms are more than acceptable, and it's well located in Waterloo. There are several eateries within minutes of the hotel; Angel's Diner shares the building and offers discounts to guests staying at the Comfort Inn. The only drawback... More 

Was this review helpful? Yes 1
ComfortWaterloo, General Manager at Comfort Inn Waterloo Ontario, responded to this review

We really appreciate the encouragement and look forward to having you stay with us again. Sincerely, Jason Shaw General Manager More 

Ottawa, Canada
2 reviews
5 of 5 stars Reviewed February 9, 2015

I was working at the University of Waterloo for a couple of days, and the hotel is close to the campus. Mark, at the front desk, was friendly, informative and very helpful. The room was clean, comfortable and very reasonably priced. The ground floor rooms have a microwave and a small fridge. The restaurant is independently operated and has good... More 

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ComfortWaterloo, General Manager at Comfort Inn Waterloo Ontario, responded to this review

Thank you so much for your kind review. Mark is certainly one of our best employees and your great review of his service will serve as encouragement. Sincerely, Jason Shaw General Manager More 

Kingston, Ont
Contributor
20 reviews 20 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed January 12, 2015

Had my basketball team there. Nice staff. No noise between rooms. Small lobby with little seating for team while checking in. Good breakfast for the players but a small eating area. Not much room to move around in the rooms. Small bathroom. Our tub faucet was very sensitive when locating the hot water mark. Not much water pressure. Lots of... More 

Was this review helpful? Yes 1
ComfortWaterloo, General Manager at Comfort Inn Waterloo Ontario, responded to this review

Thank you for taking the time to review our Hotel. We really appreciate the critical and positive comments you have made regarding your stay and will certainly work on the items mentioned to improve your future bookings with us. Sincerely, Jason Shaw General Manager Comfort Inn Waterloo More 

Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed December 17, 2014 via mobile

I travel a lot for work and usually Comfort Inn's are the preferred hotel. It's hit and miss with them but I will say this one is mint! 2nd floor single queen with fridge and microwave. Nice clean chesterfield and bed. The value is seen as soon was you enter the lobby. Worth the price.

Was this review helpful? Yes
ComfortWaterloo, General Manager at Comfort Inn Waterloo Ontario, responded to this review

What a fantastic response and thank you so much for sharing your impressions of our Hotel. Sincerely, Jason Shaw General Manager Comfort Inn Waterloo More 

Sarnia, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 29, 2014

We come to Waterloo / Kitchener 2 times a year for business . The company we sell for books all the rooms available in Kitchener , Waterloo , and Cambridge . All of the hotels in the area are fully booked . When we checked into the Comfort Inn all was good , until we got to our room .... More 

Was this review helpful? Yes 2
ComfortWaterloo, General Manager at Comfort Inn Waterloo Ontario, responded to this review

My apologies for the concerns you faced. I will be sure to look into the possibility of increasing our availability of fridges and microwaves in our guest rooms, however I would like to say that you are correct in that if you require these amenities please do notify us of your request and we will do our best to ensure... More 

Kingston, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 6, 2014

This is the second time I have stayed here, and it has gotten better. I was in town to attend a function at WLU with my son, so this hotel was the logical choice as it is just around the corner. No cigarette smoke smell anymore, which is a good thing. The staff was excellent and pleasant. I arrived a... More 

Was this review helpful? Yes 1
ComfortWaterloo, General Manager at Comfort Inn Waterloo Ontario, responded to this review

Thank you very much for your kind review and I am happy to hear that we were able to improve on your last experience. Regarding the pillows and A/C I am terribly sorry that they were not up to standard. Although I do not know for sure which room you occupied, we do a full A/C inspection and re-conditioning each... More 

Kingston, Canada
Top Contributor
51 reviews 51 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed August 24, 2014

In the past we use to stay at this hotel frequently as it was close to our destination, however a few years ago we found it was getting rather shabby so we switched to another chain a little farther from our destination. After reading recent reviews that they had renovated we decided to give them another chance. We were rather... More 

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ComfortWaterloo, General Manager at Comfort Inn Waterloo Ontario, responded to this review

I am sorry to hear that your stay was not up to expectations, however I am glad to hear that you agree that there was improvement from prior to the renovations. We have received a range of reviews regarding the changes we have made and I sincerely appreciate everyone’s input so that we can focus on constantly improving our service.... More 

Oshawa, Canada
1 review
1 of 5 stars Reviewed August 23, 2014

I had gone with my mother to meet my sister and when I got there no staff cared, they saw that we wanted to check in but ignored us! The receptionist never picked up the phone, my room was not cleaned upon request, and it said smoke free building but a previous customer had clearly smoked in that room! Also... More 

Was this review helpful? Yes
ComfortWaterloo, General Manager at Comfort Inn Waterloo Ontario, responded to this review

My sincerest apologies for the service you received on your recent stay. I understand that you faced a number of issues, in multiple areas and so I will certainly be looking into what happened and why you did not receive the service the brand is known for. If you are returning to Waterloo, and would be willing to offer us... More 

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