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Comfort Inn Waterloo Ontario

2.5 of 5
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190 Weber Street North, Waterloo, Ontario N2J 3H4, Canada
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Comfort Inn Waterloo Ontario
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Ranked #7 of 9 Hotels in Waterloo
A recent review
4 of 5 stars reviewed 2 days ago
John R OTTAWA
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63 Reviews from our TripAdvisor Community

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    21
    8
    13
    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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OTTAWA
Level Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Location is very close to Universities and Conestoga College. Access is good. Stayed for visit with University Student. I read some criticism on this TA site, but I attribute those complaints to the higher pricing, due to down town Waterloo location and proximity. The hotel does not have "paper thin walls" and the rooms are comfortable and clean.

Was this review helpful? Yes
yellowyou, General Manager at Comfort Inn Waterloo Ontario, responded to this review

I thank you for your kind review and am happy to hear that you enjoyed our property and the service that we are able to provide for our guests. I do hope to assist you with your booking needs in the future and ensure that you have an equally pleasant stay at our property. More 

Derby, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

A very average stay with all expected except the breakfast was non-existent as the 'machine' was broken. I would have expected a courtesy coffee next door but non forthcoming! The stay was one night and the location perfect to visit an elderly relative near-by.

Was this review helpful? Yes
yellowyou, General Manager at Comfort Inn Waterloo Ontario, responded to this review

I am happy to hear that you enjoyed your stay at our property and hope to assist with your booking needs in the future, but I am curious regarding your experiences with breakfast at our property. We, unfortunately, are one of the few Comfort Inn properties to not offer a complimentary breakfast at the hotel, as we do have an... More 

Toronto, Canada
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for 1 night waiting for a gradation the next day. Walls were a bit thin but otherwise unremarkable. Beds were comfy but my personal feeling was that it was overpriced ($130 for a weekend). I would stay again for a stopover but nothing more.

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yellowyou, General Manager at Comfort Inn Waterloo Ontario, responded to this review

I thank you for your kind words and am glad to hear that, while not an exceptional stay, you did enjoy your time at our property. Yes, rates can be high in the region, as they do fluctuate based on guest demand and, with the time you stayed corresponding with the summer event season and convocation ceremonies at Wilfrid Laurier... More 

Montreal, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Didn't spend much time in the room but it was very clean and recently renovated. The corridors were well maintained. The vending area was clean and well stocked. There was no breakfast included but there was an adjoining reasonable priced restaurant. The surrounding area looked a little run down not the hotels fault but it was convenient and well located.... More 

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yellowyou, General Manager at Comfort Inn Waterloo Ontario, responded to this review

I am happy to hear about your stay with our property and that you enjoyed what the services that we provided. I certainly hope that we can assist you with your booking needs again in the future and provide you with an equally enjoyable stay. More 

Thorold, Canada
2 reviews
2 of 5 stars Reviewed April 9, 2015

I stayed at the Comfort Inn Waterloo for one night in April in order to be in town for some meetings the following day. I foolishly didn't look at reviews or check the prices of other hotels in the area. I assumed that the Comfort Inn would be comfortable and more economical than other hotels. But at $125 per night... More 

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yellowyou, General Manager at Comfort Inn Waterloo Ontario, responded to this review

I certainly do apologize for the difficulties you encountered during your most recent stay with our property. It certainly sounds as though there were a number of areas where our department failed to meet your expectations and, again, I can only offer my apologies. Do know that I will be raising these concerns to our housekeeping supervisor to ensure that... More 

Montreal, Canada
Level Contributor
61 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
2 of 5 stars Reviewed April 4, 2015

Front desk staff was very helpful and attentive. The room was large. There is a restaurant associated with the hotel, but operated separately. They give hotel guests a 15% discount, but don't forget to ask about it. We forgot to ask at breakfast and they would not refund after the credit card had gone through. This is a no-smoking hotel.... More 

Was this review helpful? Yes 1
yellowyou, General Manager at Comfort Inn Waterloo Ontario, responded to this review

I want to start by apologizing for the negative aspects associated with your stay, particularly those related to the noise issues you encountered and want to assure you that I have passed along your concerns regarding the smoky odour to the houskeeping supervisor. I am happy, though, that the desk agents on duty were able to assist with the difficulties... More 

Waterloo, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed February 19, 2015

I travel for work and the Waterloo Comfort Inn met my needs and exceeded expectations. The staff are thoughtful and accomodating, the rooms are more than acceptable, and it's well located in Waterloo. There are several eateries within minutes of the hotel; Angel's Diner shares the building and offers discounts to guests staying at the Comfort Inn. The only drawback... More 

Was this review helpful? Yes 1
ComfortWaterloo, General Manager at Comfort Inn Waterloo Ontario, responded to this review

We really appreciate the encouragement and look forward to having you stay with us again. Sincerely, Jason Shaw General Manager More 

Ottawa, Canada
2 reviews
5 of 5 stars Reviewed February 9, 2015

I was working at the University of Waterloo for a couple of days, and the hotel is close to the campus. Mark, at the front desk, was friendly, informative and very helpful. The room was clean, comfortable and very reasonably priced. The ground floor rooms have a microwave and a small fridge. The restaurant is independently operated and has good... More 

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ComfortWaterloo, General Manager at Comfort Inn Waterloo Ontario, responded to this review

Thank you so much for your kind review. Mark is certainly one of our best employees and your great review of his service will serve as encouragement. Sincerely, Jason Shaw General Manager More 

Kingston, Ont
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed January 12, 2015

Had my basketball team there. Nice staff. No noise between rooms. Small lobby with little seating for team while checking in. Good breakfast for the players but a small eating area. Not much room to move around in the rooms. Small bathroom. Our tub faucet was very sensitive when locating the hot water mark. Not much water pressure. Lots of... More 

Was this review helpful? Yes 1
ComfortWaterloo, General Manager at Comfort Inn Waterloo Ontario, responded to this review

Thank you for taking the time to review our Hotel. We really appreciate the critical and positive comments you have made regarding your stay and will certainly work on the items mentioned to improve your future bookings with us. Sincerely, Jason Shaw General Manager Comfort Inn Waterloo More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 17, 2014 via mobile

I travel a lot for work and usually Comfort Inn's are the preferred hotel. It's hit and miss with them but I will say this one is mint! 2nd floor single queen with fridge and microwave. Nice clean chesterfield and bed. The value is seen as soon was you enter the lobby. Worth the price.

Was this review helpful? Yes
ComfortWaterloo, General Manager at Comfort Inn Waterloo Ontario, responded to this review

What a fantastic response and thank you so much for sharing your impressions of our Hotel. Sincerely, Jason Shaw General Manager Comfort Inn Waterloo More 

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