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All 8 Waterloo hotels

Courtyard Waterloo St. Jacobs

3.0 of 5 Hotel   |   50 Benjamin Road East, Waterloo, Ontario N2V 2J9, Canada
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Ranked #2 of 8 Hotels in Waterloo
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
writeonOntario Ontario
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160 reviews from our community

Traveler rating
    70
    57
    15
    8
    10
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28
38
7
49
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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1 review
1 of 5 stars Reviewed 1 week ago

I stayed here several nights. Great location at the St Jacobs market. However I noticed one day my roof was leaking. I waited for someone to come look at it then was told they'd have to move me but the other room wasn't ready. I had to hastily pack up and wait several hours for a new room. The staff... More

Was this review helpful? Yes
William M, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day Kyle H, Thank you for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. As per our email correspondence, I apologize for the tardiness of a response to you regarding your issues you faced during your stay. This is a failure on our end and for that I am truly sorry. I... More

Ontario
Senior Contributor
49 reviews 49 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a room on the third floor and found it to be clean and a good size. The fireplace was a nice feature. An unfortunate aspect of the room was its proximity to the "Salons". Even at 11 p.m., we could hear talking and laughing going on, which made it very difficult to get to sleep. If planning to... More

Was this review helpful? Yes
William M, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day writeonOntario, Thank you for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. I apologize for the noise issues you experienced while you were here and that the seating allocation for our Theatre Package was not adequate. I will definitely follow up in these specific areas to find out how we can... More

Morden, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

What a beautiful Motel! So classy and so pretty! I was impressed by the modern flow of everything! No pool or hot tub, but it worked for me! And my visit was solely to see a friend and visit St. Jacobs!

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William M, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day Happy2bethere33, Thank you for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. I am so pleased to hear your stay with us was an enjoyable one! From the modern flow of everything to the wonderful location we are in, it sounds like you really enjoyed yourself. Again, thank you and even... More

Toronto, Canada
Senior Contributor
48 reviews 48 reviews
30 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Friendly welcome and service, coupled with a nice size room with high ceilings. Room was modern, clean and well appointed. Beds were comfortable, sheets were average. Hotel is right across from Homewood Suites which did not look as nice. Right across from outlet shops and farmers market. I would stay here again.

Was this review helpful? Yes
William_MacCallum, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day SusanABC, Thank you very much for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. We feel are hotel is quite unique with its offerings, as you mentioned, the nice sized, modern rooms, friendly associates and service and convenient location to the Farmer's Market and fantastic Outlet Mall! Again, thank you for... More

sarnia
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed for an evening get away to visit the farmers market the following day....no pool...no hot tubs....very dark depressing room....very small windows...very slow internet...bistro is over priced... nice location...but will probably not plan on staying here the next time to the market... no bath tub...to relax in.....

Was this review helpful? Yes 2
William_MacCallum, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day 123456789Annie, Thank you so much for providing your comments on TripAdvisor regarding your recent stay with us. I am so happy to hear you enjoyed the location to the hotel and all the amenities such as the Farmer's Market, the village of St. Jacobs, the antiques mall and the beautiful city of Waterloo! I am sorry to hear... More

Ottawa, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

clean, quiet, nice breakfast at the bistro, and restaurants close by. no pool or exercise room, but most people are probably here to visit the farmer's market and factory outlets stores across the street. it was great to have the computers and printers in the lobby, as well as the couches and TV. and the service was great - very... More

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Brendon A, Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good Day, SlimOttawa! I would like to personally thank you for sharing your wonderful feedback on your recent stay with us! We are thrilled that you chose our property as your "home away from home" while visiting the University, and we do hope to welcome you back again in the near future! Everything we do is aimed out providing each... More

Toronto
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for a weekend getaway in the whirlpool room and it was amazing..front desk staff were very friendly and place was clean and nice.. A bonus is that you can walk to the farmers markets and flea markets too!! Plus they serve Starbucks coffee!!

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Brendon A, Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear MattJPC, Thank you so much for taking the time to share your experience with the TripAdvisor Community! We are thrilled to see that your weekend getaway was an enjoyable one, and that you were happy with the exceptional service provided to you by our hotel staff. We are very fortunate to be located in an area so close to... More

Griffith
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Very nice hotel, rooms are very nicely done, but they are too thrifty with amenities like coffee in rooms, shampoo etc. no coffee in lobby, you have to line up in The Bistro and it's too expensive. A tuna sandwich will cost you $9.19 and the food is stale! We were so glad Jacks Family restaurant was right next door!... More

Was this review helpful? Yes 2
Brendon A, Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Ferguson4, Thank you so much for taking the time to review your recent stay experience with our hotel. We are very grateful that you chose to stay with us on your last visit through the St. Jacobs area, and thank you so much for your kind feedback regarding the Service and Cleanliness of our hotel property. Please accept my... More

Toronto
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband and I made plans to visit St Jacobs and attend the musical "A Closer Walk with Patsy Cline" at the St Jacobs School House Theatre Friday August 22nd. The show was absolutely fabulous and well worth the drive to St Jacobs. When choosing a hotel for the night we decided to use our Marriott points (10,000) and stay... More

Was this review helpful? Yes 2
William_MacCallum, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day Hutson, Thank you so much for providing your feedback on TripAdvisor regarding your recent stay with us. I am so happy to hear that you "mini vacation" was a memorable one and feel privileged to have been a part of it. We feel our property is quite unique with its offerings as you mentioned, stylish décor, warm and... More

Rochester, New York
Top Contributor
51 reviews 51 reviews
25 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

This property seems to be very recently built and very modernly equipped. Everything was very comfortable and the staff was friendly, professional and efficient. Excellent fitness facility. Did not partake of the bistro so I can not critique. I was in town for one night only for a planning meeting with a local customer. I drove around the hotel a... More

Was this review helpful? Yes
William_MacCallum, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day Alan_W63, Thank you for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. I am so happy to hear your stay was an enjoyable and productive one. I am pleased to hear your comments regarding our fitness facility, modern décor, and great shopping and Farmer's Market! We hope you come back again... More

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Additional Information about Courtyard Waterloo St. Jacobs

Address: 50 Benjamin Road East, Waterloo, Ontario N2V 2J9, Canada
Location: Canada > Ontario > Region of Waterloo > Waterloo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Waterloo St. Jacobs 3*
Number of rooms: 118
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Also Known As:
Best Western Plus St. Jacobs Country Hotel Waterloo
Waterloo Best Western St Jacobs
Best Western St Jacobs Country Inn Waterloo
Best Western St Jacobs Country Inn Hotel Waterloo
Best Western Waterloo
Country Inn Waterloo
Waterloo Country Inn
Best Western Saint Jacobs Country Inn Hotel Waterloo
Courtyard Waterloo St. Jacobs Ontario

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