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All 7 Waterloo hotels

Courtyard Waterloo St. Jacobs

3.0 of 5 Hotel   |   50 Benjamin Road East, Waterloo, Ontario N2V 2J9, Canada
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Ranked #2 of 7 hotels in Waterloo
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed today
WendyNeal Milton,Ontario
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144 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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English first
16 reviews 16 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed today NEW

I spent one night at the hotel on a Theatre Package. Reservation made with Teresa who offered superior customer service and assistance. Arrived early - room was ready. Checked in and walked next door to the theatre for afternoon matinee (which was a great performance). Treatment at the hotel was royal - Allister Gough made sure of that by modifying... More

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Top Contributor
61 reviews 61 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed for two nights in a king room and had a very comfortable stay. We were attending a wedding that weekend and for the time that we were in our room it satisfied all of our needs. I will mention however if you are someone who enjoys watching tv in bed, this is not the room for you. You will... More

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Ontario, Canada
Top Contributor
56 reviews 56 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We just got back today from a few days staying here following a family death. This hotel used to be a Best Western but changed to the Courtyard. We liked it better as the Best Western. Pros: close to market and St. Jacobs village; easy access to highway. Cons: First 10 min. in our room hubby stepped on a sharp... More

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Vancouver, Canada
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We moved here after a bad experience at another hotel in Waterloo and felt like we landed in heaven (comparatively speaking). This is a newly refurbished hotel done with the typical Marriott attention to detail and decoration. You're greeted by a bright lobby with huge arched windows that invites you to sit in the comfortable chairs and watch a little... More

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17 reviews 17 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 19, 2014 via mobile

... Was a good business hotel. Thankfully Marriott is now here. Set on the edge of Waterloo on the road to St. Jacobs, the hotel is new, well maintained with all the modern facilities of a business hotel. Free wifi with good reception all over, bright airy modern rooms and bathrooms. The restaurant downstairs is small - like a little... More

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Concord, Massachusetts
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 19, 2014

This was my third stay at this hotel and despite the fact that it is located a bit further away from the downtown areas and corporate headquarters, it is superior to the other area hotels. As others mentioned, it clearly doesn't look like your standard Courtyard Marriott, but it has a special charm and the rooms are interesting and some... More

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Oshawa, Canada
2 reviews
5 of 5 stars Reviewed June 18, 2014

My husband and I spent a weekend at this property and were very pleased. Upon arrival we were upgraded to a King suite with a spa tub and fire place. When we arrived in the room we noticed that the previous guests had disregarded the "no smoking" policy and the room smelled of smoke. As smoke bothers me we went... More

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18 reviews 18 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 12, 2014

I went on a getaway weekend with my friend and we stayed at this hotel. It is right next to the St. Jacobs Market, the Outlet Mall and the St. Jacobs Playhouse. The staff at the hotel were very friendly and accommodating. There is a Bistro just off the main lobby which serves breakfast and Starbucks coffee.....yum! I will look... More

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Ottawa, ON
Senior Contributor
49 reviews 49 reviews
14 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed June 11, 2014

Stayed for 5 nights during a work trip. Was pleasantly surprised at the condition of the hotel. Mainly good things to say about my stay. Service was great, the room was quiet and comfortable, the wi-fi was free and fast, and the bistro was great for a quick breakfast. The only disadvantages of this hotel are lack of a pool,... More

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Carleton Place, Canada
2 reviews
4 of 5 stars Reviewed June 10, 2014

We have stayed at this hotel a few times in the past ...once as a Best Western and twice as a Marriott. The first stay was at the transition between the two and was average..it has however improved and I believe it has much to do with the staff. Drayk at the front desk was most helpful as was Brandon.... More

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Additional Information about Courtyard Waterloo St. Jacobs

Address: 50 Benjamin Road East, Waterloo, Ontario N2V 2J9, Canada
Phone Number:
Location: Canada > Ontario > Region of Waterloo > Waterloo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Waterloo St. Jacobs 3*
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Also Known As:
Best Western Plus St. Jacobs Country Hotel Waterloo
Waterloo Best Western St Jacobs
Best Western St Jacobs Country Inn Waterloo
Best Western St Jacobs Country Inn Hotel Waterloo
Best Western Waterloo
Country Inn Waterloo
Waterloo Country Inn
Best Western Saint Jacobs Country Inn Hotel Waterloo
Courtyard Waterloo St. Jacobs Ontario

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Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Wheelchair access Airport Transportation
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Official Description (provided by the hotel)
The Courtyard Marriott Waterloo St Jacobs (formerly the Best Western Plus St Jacobs Country Inn)has been been recently renovated & features the Bistro Restaurant serving breakfast (6am - 10am) & dinner (5pm - 10pm) daily. All rooms have a small fridge, microwave, coffee maker, hair dryer, iron and ironing board. ... more   less 
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