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Courtyard Waterloo St. Jacobs

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50 Benjamin Road East, Waterloo, Ontario N2V 2J9, Canada
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Courtyard Waterloo St. Jacobs
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Courtyard Waterloo St. Jacobs
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134 reviews from our community

Traveler rating
    82
    39
    6
    4
    3
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19
36
2
48
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Any
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

I travel frequently on work. Staying at the Courtyard is one of many options and while points are nice, I tend to come back to this hotel due to the very friendly and good service at this hotel. The staff are great to work with, always cheerful and engaging - Kyle, Drayk, Eva, Samantha, Mandee, Katie, and Tanya. Highly recommended!

Was this review helpful? Yes
Cobourg, Canada
1 review
2 of 5 stars Reviewed 5 days ago NEW

We booked an end unit room on the 2nd floor. We have stayed at this location in the past and decided to upgrade this time. Unfortunately, with the noise from some mechanical system cycling on and off all night, at the rate of every minute in the early morning, we were unable to get much sleep. In addition, the vanity... More 

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William_MacCallum, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day D D, Thank you so much for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. Let me apologize for the issues you experienced while staying with us. As you can see from our other comments on TripAdvisor, this is not usual for us, and I am sorry your stay was not... More 

2 reviews
5 of 5 stars Reviewed 6 days ago NEW

The staff in this hotel went out of their way to make my extended stay the most incredible of any Courtyard I've ever stayed in (and as a lifetime Marriott Platinum, I've stayed in a lot of Courtyards). The folks at the front desk were great (especially Eve who juggled room reservations so that I would not have to switch... More 

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William_MacCallum, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day Robert M, Thank you so much for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. What fantastic comments about our great Team Members! It sounds like they really went above and beyond to ensure your stay with us was the best it could be. From Eva at the Front Desk to... More 

Los Angeles, California
Top Contributor
61 reviews 61 reviews
35 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago

I came for a business meeting nearby. The location requires driving on a slip road parallel to the highway. Not a big deal but we did loop around as we missed a signpost. This Courtyard delivers a modern business casual accommodation with a revamped cafe/bar area that's a cross between Starbucks and a hotel cafe. The staff here are friendly... More 

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William_MacCallum, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day Stevio_1, Thank you for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. What a detailed and informative review you provided! I love the when guests enjoy the amenities we offer and share that to the rest of the world to read! We are so proud of our hotel and are happy... More 

Carlsbad, California
Top Contributor
162 reviews 162 reviews
33 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 1 week ago

Like many fellow road warriors, I stayed at this hotel because of the reliability of the Courtyard brand. It proved true to form - easy access, very friendly service, good food at the restaurant, functional gym and comfortable room. Would stay there again.

Was this review helpful? Yes
William_MacCallum, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day Adam M, Thank you for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. It is great to hear that your experience with our Courtyard was an enjoyable one from our easy access, friendly service, good food at our Bistro and our comfortable rooms. Again, thank you for letting us know your... More 

Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed here collectively over 30 days for work and each time the staff here has made me feel like I was at home. Eva always welcomes be back with a friendly hello when I check into the hotel. If you ever are looking to know the local hot spots or directions, Melissa in the kitchen can definitely help... More 

Was this review helpful? Yes 3
William_MacCallum, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day jlonn01, Thank you for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. What incredible feedback about our dedicated and friendly Associates! Eva, Melissa, Sam, Michelle, Lilly and Kelly are true Service Ambassadors and a great at what they do! I am so proud to work for a team as service oriented... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I was at the hotel for 20 plus day for work. The staff is great. The rooms are clean. You have to see Samantha at the bar she's great. They make you feel like you are at home when you are away from home.

Was this review helpful? Yes 1
William_MacCallum, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day Ricky P, Thank you for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. I am so pleased to hear that you enjoyed your extended stay with us and got to enjoy our team members, especially Sam. Sam is incredible at what she does and are so fortunate to have a great,... More 

Region of Waterloo, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

The Hotel is clean and the rooms are comfortable. Very nice and helpful staff, Lilly went out of her way to provide information about the local area and suggestions.The corner rooms are large and sunny.

Was this review helpful? Yes
William M, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day mody365, Thank you for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. It is great to hear how much you enjoyed our clean and comfortable rooms, helpful associates and large spacious guest suites. Lilly is one of our guest favourites! She is warm and genuine and really takes pride in her... More 

Ottawa, Canada
2 reviews
1 of 5 stars Reviewed 4 weeks ago

After staying at this hotel, I will never stay at a Marriott hotel again. After a room that vibrated every time someone flushed the toilet all night long, to a shower that leaked and sprayed all the water out of the shower into the bathroom, to managers who only seek to keep the money they have earned and not deal... More 

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William M, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day GillianElizabethL, Thank you so much for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. Let me be the first to provide my sincerest apologies for the below exceptional experience you had with us. As you can see by the other reviews on the site, this is not usual and I am... More 

Central Coast, CA.
Contributor
12 reviews 12 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My wife and I spent three nights at the Courtyard Marriott while visiting our grandson who is attending the Waterloo University. The motel was conveniently located for our visit. The staff were friendly and helpful. The rates were reasonable. The facility would be nice for singles, couples or families staying in this area for a few days or longer.

Was this review helpful? Yes
William M, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day Traveltimester, Thank you for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. We are pleased to hear you enjoyed the convenience of our location to your grandson's University, our friendly associates and reasonable rates. While there are numerous hotels in the area, we thank you for choosing ours to stay at... More 

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