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Courtyard Waterloo St. Jacobs

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50 Benjamin Road East, Waterloo, Ontario N2V 2J9, Canada
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1 room 1 adult
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Courtyard Waterloo St. Jacobs
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206 Reviews from our TripAdvisor Community

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New Jersey
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed here for 2 nights for a short business trip. The staff at the front desk were helpful, friendly and courteous. The room was nice, clean and comfortable. I had breakfast both mornings at the bistro - they have a decent/modest selection to choose from, which was fine for me. However, I did learn my lesson as I went... More 

Helpful?
Thank LisaG_NJ
Alfred, Canada
Level Contributor
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Just a few word to say how much i love this hotel.... everything was perfect. All the staff, was very friendly , usefull, always with a big smile... Beautiful room. Very very clean room thanks to Lilly and other room maid.. The internet work very well in each room. Farmer's Market of St-Jacobs, just a walking distance, very impresive... I... More 

Helpful?
Thank Denyse B
Waverley, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Rooms are great, clean, comfortable, windows openable. I found the hotel staff very willing to please and make my stay comfortable. Housekeeping staff person Lilly and her trainee Rachael went out of their way to respond to my requests for cleaning this morning. Homemade breakfast each day, to order. Take-out possible from onsite Bistro, including alcoholic refreshments. This hotel is... More 

Helpful?
Thank Christine M
Toronto, Canada
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

As a high level Marriott rewards member apparently I was upgraded but I decided to opt back to a regular room as the one I was given appeared to be storing banquet chairs and a table. In the upgrade the bed was awkwardly located and had no sightline to the television. I was much happier moving back to a regular... More 

Helpful?
Thank MB2034
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 29, 2015

I stayed here for 4 days and really enjoyed my stay. The rooms were very comfortable and the staff were very friendly. One staff members in particular went above and beyond the expected customer service role and made my stay. Thanks Katie!

Helpful?
2 Thank Graham H
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Graham H Thank you for taking the time to respond on tripadvisor! We are so lucky here at the Courtyard Waterloo to have an incredible team of Service Experts who are truly passionate about hospitality, and about creating memorable experiences for our valued guests. I look forward to sharing your comments with them (Katie in particular), as these types... More 

Grand Bend, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 28, 2015

Loved overnight Christmas Eve stay at this hotel. Exceptional front desk staff, sweet sleep on comfy bed, large well appointed bathroom, very appreciative of the bright white comforters and bedspreads. Highly recommended!

Helpful?
1 Thank Pam S
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Pam S, Thank you so much for taking the time to review our hotel property on TripAdvisor. We appreciate your feedback, and are happy that we had the opportunity to serve you! We are so happy to hear that your stay experience was an enjoyable one, as each member of our Team of Service Experts is committed to ensuring... More 

Toronto, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 15, 2015

I was in town for business over the weekend and enjoy my stay at the Courtyard Waterloo St. Jacobs. The staff was responsive and friendly and the rooms where spacious , clean and provided everything I required. The free wireless worked well for my needs. I would recommend this hotel for business or pleasure.

Helpful?
1 Thank John B
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear John B, Thank-you for taking the time to tell us about your experiences with the Courtyard by Marriott Waterloo St Jacobs. As our goal is to provide each guest with a unique and memorable experience, I am happy to hear the staff and facilities have met your needs while traveling away from home. Here at Courtyard Waterloo St. Jacobs,... More 

Waterford, Michigan
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed December 13, 2015

From the minute we got there, we were pleased, the hotel was clean and recently updated. The staff was helpful and friendly. Our room was very comfortable with a nice bathroom and shower, microwave and fridge. There is free internet and parking. There is a small restaurant inside where you can get breakfast, lunch, dinner or a cocktail. Stayed here... More 

Helpful?
1 Thank GingerSmith
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear gingersmith, Thank-you for taking the time to tell us about your experiences with the Courtyard by Marriott Waterloo St Jacobs. As our goal is to provide each guest with a unique and memorable experience, I am happy to hear the staff and facilities have met your needs while traveling away from home with your sports team. We are very... More 

Industry, Pennsylvania
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 6, 2015 via mobile

This is a nice spot in Waterloo. The hotel is clean and modern. The rooms with a fireplace are a great touch during the colder months! The bistro is nice for a bite or a drink, all good choices. Staff is very friendly and helpful. I would stay here again.

Helpful?
Thank hooliganrugger
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear hooliganrugger, Thank you so much for your wonderful words, and for taking the time to share your experience at our hotel with the rest of the TripAdvisor community! We are so happy that we had the opportunity to welcome you for an evening away in one of our studio rooms with an in room fireplace. Here at Courtyard Waterloo... More 

Riverview, Canada
Level Contributor
170 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed November 28, 2015

From the moment that I walked in, the service was well above expectations. The front desk folks were very helpful and friendly. The restaurant staff was friendly and the service was quick. They seems happy in their jobs. I would recommend and definitely return for my next visit.

Helpful?
2 Thank NovaScotiagirl-21
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Novascotiagirl-21, Thank you for sharing your experience with your past stay at our location! I am so very happy to hear that your interactions with our staff were a highlight of your stay. We as a team hold ourselves to making each stay truly memorable, thank-you for allowing us the opportunity to provide such service to you. We look... More 

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