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Courtyard Waterloo St. Jacobs

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50 Benjamin Road East, Waterloo, Ontario N2V 2J9, Canada
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Courtyard Waterloo St. Jacobs
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149 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
2 of 5 stars Reviewed 6 days ago NEW

Went to the front desk at this Courtyard by Marriott property tonight to ask if I could grab a small bottle of water out of the cooler to take my meds before turning in tonight. For the first time in hundreds of stays at Courtyard properties on business travel in the US and other countries over the decades I was... More 

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Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

We are so glad we picked this location. We booked the "Explore Mennonite Country" package because breakfast was included. Expecting a to receive just a map we were surprised to discover it included a free drink or dessert at a popular restaurant and the booklet was so great. We throughly enjoyed it. Very close to the St. Jacob's Farmer's Market... More 

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Toronto
Level Contributor
159 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
3 of 5 stars Reviewed 1 week ago

Got stuck in Waterloo with car trouble and had to overnight here. Unfortunately, no pool. OK gym. Courtyard now has a bistro in it with a bar. St. Jacobs is out of the way next to a good Farmer's Market and a Outlet Mall that has seen its day. The staff was generally very good and some went out of... More 

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New York
Level Contributor
306 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Pretty standard Courtyard with newish rooms. Staff is pleasant and generally helpful although check in was slow. Only complaint is room condition and cleanliness...carpets stained and some areas clearly not dusted for some time given trash of previous guests. Bed and bath were in good condition.

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Brendon A, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear FrequentTripster, Firstly, I would like to thank you for sharing your feedback on your most recent stay experience with us at the Courtyard Waterloo/St. Jacobs. As we pride ourselves in delivering the most exceptional level of Service and Cleanliness to each and every guest who stays with us, I want to personally apologize that we fell short of this... More 

Montreal
Level Contributor
76 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 2 weeks ago

What I liked: 1) Extremely friendly and fast check-in at reception 2) Hotel is extremely close to Farmer's Market and Outlet Mall... nice relaxing break from the city 3) Room fairly good size and nice layout. I like the good-size rolling desk 4) Free Wireless throughout hotel 5) Kudos to Drayke who was the bartender on duty! Despite there being... More 

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Brendon A, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good Day MTLtravelfun, Thank you for taking the time to review our hotel, and share your feedback with the rest of the TripAdvisor Community! We are thrilled that you chose our property while visiting the Waterloo/St. Jacobs area recently. It is so important to us that we hear feedback such as yours, as it allows us to direct our efforts... More 

Guelph, Canada
Level Contributor
147 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Were going to the theatre, right next door. Great location in the St. Jacobs Market area. Walking distance from market, factory outlets, live theatre, and a couple restaurants and FF outlets. A five minute drive to downtown St. Jacobs and 7-8 minutes to north Waterloo (15 to Kitchener). "Studio" room was a large hotel room but is not a "suite".... More 

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Brendon A, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear PuslinchGuy, Thank you so much for sharing your feedback on your most recent stay experience with us at the Courtyard Waterloo/St. Jacobs! Your feedback is so important to us, as it is our most accurate means of determining in which areas we are doing well, and in which areas we have an opportunity to improve. Firstly, I am very... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Very nice hotel, conveniently located next to the Farmer Market. Staff was very helpful, and went above and beyond the expectations. Definitely coming back over and over again. The area is also full of historic places if you would like to know more about the Amish (Mennonites)

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Brendon A, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear aperezf68, Thanks very much for taking the time to share your recent stay experience with us at the Courtyard Waterloo/St. Jacobs! I am so thrilled to hear that you enjoyed your stay with us, and that you were happy with the "Above and Beyond" service provided to you by our team of associates! We pride ourselves in offering nothing... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We like the St. Jacobs area because of the theatres of the Drayton Entertainment Group , and we try to plan trips to coincide with the opening of the St. Jacobs farmers market. Though close to Waterloo, the area has a rural feel. There are several family restaurants in the area like Harvest Moon and Crossroads, that we enjoy. Whenever... More 

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Brendon A, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Stephen D., Firstly, I would like to personally Thank You for taking the time to review our property, and share your experience with the TripAdvisor Community! We are so happy that you have chosen us as your preferred hotel in the area, and that we have been able to "Wow" you with the exceptional service provided by our team... More 

Evansville, Indiana
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed for 3 nights during a business trip. While the outside of the hotel appeared odd, the inside was well kept and modern as what I expect from all Marriott hotels. Staff was very friendly and eager to help anytime I had a question. Of my last 7 hotels stays at the Marriott chains, this is the first hotel that... More 

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Brendon A, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day Garrett A., Thank you so much for taking the time to share your feedback regarding your recent stay with us at the Courtyard Waterloo/St. Jacobs! I am so pleased to read that you were impressed with the level of service that was provided to you by our trained team of Service Experts! As our Marriott Rewards guests are... More 

Chicago, Illinois
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a terrific property which underwent a total renovation two years ago. The rooms are very clean overall. The rooms feature new furniture and new, flat panel televisions. Free wifi is included and provided good performance. The hotel is convenient to the Elora Gorge park. It is within walking distance of the Farmer newly renovated property close to the... More 

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Brendon A, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Skronsky, Thank you so much for sharing your wonderful feedback with the TripAdvisor community! I am so happy that you chose our property, and am delighted to hear that your experience at our hotel was so enjoyable! We truly appreciate your comments regarding our hotel, and on our recent property renovations! Every member of our team takes pride in... More 

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