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Courtyard Waterloo St. Jacobs

3.0 of 5 50 Benjamin Road East, Waterloo, Ontario N2V 2J9, Canada
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Certificate of Excellence 2014
Courtyard Waterloo St. Jacobs
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Courtyard Waterloo St. Jacobs
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100 reviews from our community

Traveler rating
    58
    31
    6
    3
    2
See reviews for
17
27
2
30
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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    (31)
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    (21)
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1 review
5 of 5 stars Reviewed 1 week ago via mobile

Kyle & Staff went above and beyond. They had placed our team all together in a seperate hall with a suite to hang out in. They baked our boys cookies & popcorn on several occasions. We were greeted with a welcome sign which was very warm and welcoming. Our entire team was very impressed, we have stayed at many hotels... More 

Was this review helpful? Yes
William M, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day leesab22, Thank you so much for taking the time to provide your feedback on TripAdvisor regarding your previous stay. It sounds like you and your team had a fantastic time with the help of Kyle and the rest of our associates and that is incredible to hear! Our team members are a great group of guest focused individuals... More 

Ottawa, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at the Waterloo Marriott for a business trip with colleagues. On the night of our arrival, there was a city-wide outage of Internet services: a disaster for us, as we were finalizing an important public presentation for the following morning. Fortunately, the associate on the front desk, Kyle, offered to rig up an impromptu hot spot using his... More 

Was this review helpful? Yes
William M, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day E-Jill_Ottawa, Thank you for taking the time to provide your feedback on TripAdvisor regarding your recent stay. I am so pleased to hear that what could have been an issue regarding the city wide internet issue was changed for the better with the help of Kyle, our Marriott Rewards and Service Ambassador! Kyle is truly one of a... More 

Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We came for a quick getaway to check out St Jacob's. The hotel is a 2 minute drive from the village. The front desk staff (Eva) was very nice. The room was beautiful. Warm colours with tasteful pictures make for a very homey feel. The beds were very comfortable. We were not disappointed and will come back the next time... More 

Was this review helpful? Yes
William M, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day SLMarket, Thank you for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. It is wonderful to hear that you really got the opportunity to enjoy all aspects of your stay with us from the convenient location to the village of St. Jacobs, our friendly Front Desk Associates; especially Eva and your... More 

Senior Contributor
25 reviews 25 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We have family in the K-W area and have tried a number of hotels. This one seems to be very well run. The rooms are in impeccable shape and hotel staff are friendly. Breakfast options are limited, but acceptable. Starbucks coffee is a plus. We've never found ourselves stuck here with annoying hockey teams as we have on the end... More 

Was this review helpful? Yes
William M, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day Bryan W, Thank you very much for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. It's great to hear you had an enjoyable stay and got to enjoy our well maintained guest rooms, friendly and welcoming staff, our Bistro and my personal favourite; our on-site Starbucks! It is a great treat... More 

1 review
5 of 5 stars Reviewed 5 weeks ago via mobile

What a great stay! If you are looking for cleanliness, nice staff and a great nights sleep.... Look no further ! This hotel had the best staff I have ever experienced at a hotel. The rooms were so tidy and nice! It was nice that the front desk crew - thank u Emily and Brendon - went the extra mile... More 

Was this review helpful? Yes
William M, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day Cameronmggee, Thank you for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. Its always great to hear when our valued guests really get to enjoy every aspect of our property from the tidy rooms to our helpful and caring associates. I am so happy you got the chance to meet Brendon... More 

1 review
5 of 5 stars Reviewed 5 weeks ago via mobile

We only had the chance to stay for one night but would have stayed forever. The staff was amazing and the room was spectacular. It felt like home away from home. The room was very clean and comfortable. The bistro was delicious. There are also some great shops and markets in the area. It's well worth the extra few minutes... More 

Was this review helpful? Yes
William M, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day Curtis S, Thank you for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. We are pleased to hear how much you enjoyed our convenient location, the clean rooms, our fantastic Bistro and great surroundings that offer the Farmers Market and Outlet Mall! We are so lucky to be surrounded by such... More 

Dubai, United Arab Emirates
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 15, 2014

Our company had their xmas party at the Courtyard. Hotel organized the event very well and looked after us very well The best hotel in Waterloo and St Jacobs area There are other hotels in the area but this courtyard is the only one with the bar and restaurant. There were other people from the Holiday Inn Express at the... More 

Was this review helpful? Yes
William M, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day JohnQ8801PS, Thank you so much for taking the time to provide your feedback on TripAdvisor regarding your recent stay at our hotel for your Christmas Party. It is great to hear the party was a success and are honored that our team had a little part in that! There is nothing better then coming together during this time... More 

Ireland
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 14, 2014 via mobile

... Was a good business hotel. Thankfully Marriott is now here. Set on the edge of Waterloo on the road to St. Jacobs, the hotel is new, well maintained with all the modern facilities of a business hotel. Free wifi with good reception all over, bright airy modern rooms and bathrooms. The restaurant downstairs is small - like a little... More 

Was this review helpful? Yes
William M, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day Coops_Cork, Thank you for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. I am so happy to hear that you enjoyed your stay, from the complimentary wifi, to our clean and spacious rooms and our Bistro which offer Starbucks drinks and a wide variety of made to order items. While there... More 

Vancouver, Canada
1 review
5 of 5 stars Reviewed November 30, 2014

My first experience at this hotel chain and I must say, I was very pleased with the presentation of the hotel, how clean it was and especially how helpful the front desk people were, especially Kyle and I believe Drake was his name. They both deserve a raise or to be promoted to a higher position. Because of my experience,... More 

Was this review helpful? Yes
William M, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day ilovejesus123, Thank you for taking the time to respond on TripAdvisor regarding your recent stay with us. I am so pleased to hear that you enjoyed all aspects of your stay with us. From the welcoming atmosphere and getting to meet Kyle and Drayk (they are fantastic!), to the clean surroundings and the incredible heritage and organic feel... More 

Cambridge, Canada
1 review
5 of 5 stars Reviewed November 25, 2014

We stayed at the Courtyard this past weekend and really enjoyed the hospitality. Every staff member was so pleasant and the hotel was super clean. The beds are comfortable and the room temperature is perfect. I'm really glad we chose this place because the service was just great. I remember my experience at breakfast very clearly because a young girl... More 

Was this review helpful? Yes
William M, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day Linda D, Thank you for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. It is great to hear that you enjoyed your stay with us and that you got the pleasure of meeting Bethanny. She is such a great addition to our team and she will be so excited about your... More 

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Additional Information about Courtyard Waterloo St. Jacobs

Address: 50 Benjamin Road East, Waterloo, Ontario N2V 2J9, Canada
Location: Canada > Ontario > Region of Waterloo > Waterloo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Waterloo St. Jacobs 3*
Number of rooms: 118
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Also Known As:
Best Western Plus St. Jacobs Country Hotel Waterloo
Waterloo Best Western St Jacobs
Best Western St Jacobs Country Inn Waterloo
Best Western St Jacobs Country Inn Hotel Waterloo
Best Western Waterloo
Country Inn Waterloo
Waterloo Country Inn
Best Western Saint Jacobs Country Inn Hotel Waterloo
Courtyard Waterloo St. Jacobs Ontario

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