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All 7 Waterloo hotels

Courtyard Waterloo St. Jacobs

3.0 of 5 Hotel   |   50 Benjamin Road East, Waterloo, Ontario N2V 2J9, Canada
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79%
Ranked #2 of 7 hotels in Waterloo
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Kate C Waterloo, New York
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150 people have reviewed this hotel

Traveler rating
    67
    53
    13
    8
    9
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26
36
7
48
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
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English first
Waterloo, New York
1 review
5 of 5 stars Reviewed yesterday NEW

Our room was huge, lovely, four windows, King bed. We felt very peaceful inside our room, no noise from anywhere. Two televisions were fun! One for each of us. The design and colours are eye pleasing, bed and sofa comfortable and relaxing. Staff were great. Will be back.

Was this review helpful? Yes
Hamilton, Canada
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 4 days ago NEW

We stayed for one night in one of the suites with the jacuzzi bath. The room was immaculate (and we are very fussy people!). The General Manager was highly attentive to our needs in that he went above and beyond to ensure that we had everything we needed, and he also personalized our stay by formally recognizing that my husband... More

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William_MacCallum, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day Jennifer D, Thank you so much for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. It was our pleasure to make your stay as enjoyable as it was and I truly hope you and your husband had wonderful birthday memories created with us! Also, I hope you got the chance to... More

1 review
4 of 5 stars Reviewed 4 days ago NEW

We stayed the weekend at this location and loved it! Very clean and staff were wonderful! The proximity to the Farmers Market/Outlet Mall is perfect. Park your car and walk where ever you want to go. The only downside was having to come home! :)

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William_MacCallum, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day Bobbie-Lynn S, Thank you for taking the time to provide your feedback on TripAdvisor regarding your recent stay to our property. I am so pleased to hear that your stay was an enjoyable one from your experiences with the clean rooms to our exceptional team members! I love hearing the enjoyment that our St. Jacobs Famer's Market brings... More

Vancouver Island, BC
Top Contributor
100 reviews 100 reviews
21 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Our two day stay at this Courtyard Marriott was just what you expect from the Marriott chain…….a very comfortable bed, an attractive room, and friendly staff. This location is perfect if you are planning to attend the St. Jacob's Farmer's Market. It's within walking distance. As well, there is an 'outlet' style shopping area across the street. Next door is... More

Was this review helpful? Yes 1
William_MacCallum, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day SunTravellers, Thank you for taking the time to provide your feedback on TripAdvisor regarding your recent stay to our property. I am so pleased to hear that your stay was an enjoyable one from your experiences with the comfortable room furnishings, the exceptional team members and the fantastic area that we are located in that has so much... More

Compton, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed 1 night and I was extremely pleased with our room. One reason I choose this hotel was the fact that we had been travelling and the offered a guest laundry which for us was a great bonus. The room was clean and comfortable and the staff very friendly and helpful. Jacks restaurant just down the road was very... More

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Brendon A, Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Debbie A., Thank you so much for taking the time to share your feedback on your recent experience at our property. Your feedback is very important to us, and we are thrilled that your stay was enjoyable! I am pleased to see that you were happy with the accommodations that our property has to offer, and with the service... More

Loveland, Colorado
1 review
5 of 5 stars Reviewed 2 weeks ago

This property brings all you would expect from a Courtyard, and an added bonus of Missy and Mandee. Service is everything to me and they exceeded my expectations day in and day out. For this very reason, the Courtyard St. Jacobs will be my ONLY choice when in the Waterloo area (and I'm there a lot).

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William_MacCallum, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day Ben D, Thank you so much for taking the time to provide your feedback on TripAdvisor regarding your recent stay. I am so pleased to hear that you stay was enjoyable and that we will be your #1 choice when staying in Waterloo! As well, I am so happy to hear that you got to enjoy the exceptional... More

Milton,Ontario
Contributor
17 reviews 17 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I spent one night at the hotel on a Theatre Package. Reservation made with Teresa who offered superior customer service and assistance. Arrived early - room was ready. Checked in and walked next door to the theatre for afternoon matinee (which was a great performance). Treatment at the hotel was royal - Allister Gough made sure of that by modifying... More

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Teresa G, Front Office Manager at Courtyard Waterloo St. Jacobs, responded to this review

We are very pleased to hear that you enjoyed your stay with us. Our exceptional team works hard to ensure that all special requests and needs are met or exceeded for a personalized guest experience. We are very fortunate to have Teresa and Allister as part of our team, as they were more than happy to assist you. More

Top Contributor
63 reviews 63 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 21, 2014

Stayed for two nights in a king room and had a very comfortable stay. We were attending a wedding that weekend and for the time that we were in our room it satisfied all of our needs. I will mention however if you are someone who enjoys watching tv in bed, this is not the room for you. You will... More

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Teresa G, Front Office Manager at Courtyard Waterloo St. Jacobs, responded to this review

Thank you very much for your kind words and review. We strive to ensure that each of our guests has a pleasant experience while staying with us. We hope to have you stay with us again in the near future. More

Ontario, Canada
Top Contributor
70 reviews 70 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed July 3, 2014

We just got back today from a few days staying here following a family death. This hotel used to be a Best Western but changed to the Courtyard. We liked it better as the Best Western. Pros: close to market and St. Jacobs village; easy access to highway. Cons: First 10 min. in our room hubby stepped on a sharp... More

Was this review helpful? Yes 1
Teresa G, Front Office Manager at Courtyard Waterloo St. Jacobs, responded to this review

Thank you for your feedback regarding your recent stay. I appreciate your comments because feedback is essential in providing a superior guest experience every time. I apologize that you were not satisfied with your stay. We would love to have you back to try one of our many configurations of guestroom, or perhaps even our whirlpool suite, in hopes that... More

Vancouver, Canada
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed July 3, 2014

We moved here after a bad experience at another hotel in Waterloo and felt like we landed in heaven (comparatively speaking). This is a newly refurbished hotel done with the typical Marriott attention to detail and decoration. You're greeted by a bright lobby with huge arched windows that invites you to sit in the comfortable chairs and watch a little... More

Was this review helpful? Yes
Teresa G, Front Office Manager at Courtyard Waterloo St. Jacobs, responded to this review

Thank you for taking the time to comment on your recent stay with us. We take pride in ourselves for providing exceptional customer service, and we are pleased to hear that you enjoyed your stay. We hope to see you again next time you are in town. More

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Additional Information about Courtyard Waterloo St. Jacobs

Address: 50 Benjamin Road East, Waterloo, Ontario N2V 2J9, Canada
Phone Number:
Location: Canada > Ontario > Region of Waterloo > Waterloo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Waterloo St. Jacobs 3*
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Also Known As:
Best Western Plus St. Jacobs Country Hotel Waterloo
Waterloo Best Western St Jacobs
Best Western St Jacobs Country Inn Waterloo
Best Western St Jacobs Country Inn Hotel Waterloo
Best Western Waterloo
Country Inn Waterloo
Waterloo Country Inn
Best Western Saint Jacobs Country Inn Hotel Waterloo
Courtyard Waterloo St. Jacobs Ontario

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
The Courtyard Marriott Waterloo St Jacobs (formerly the Best Western Plus St Jacobs Country Inn)has been been recently renovated & features the Bistro Restaurant serving breakfast (6am - 10am) & dinner (5pm - 10pm) daily. All rooms have a small fridge, microwave, coffee maker, hair dryer, iron and ironing board. ... more   less 
Number of rooms
118

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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