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Courtyard Waterloo St. Jacobs

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50 Benjamin Road East, Waterloo, Ontario N2V 2J9, Canada
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1 room 1 guest
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Courtyard Waterloo St. Jacobs
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172 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Any
English first
  • All months
    (172)
  • Mar-May only
    (43)
  • Jun-Aug only
    (61)
  • Sep-Nov only
    (34)
  • Dec-Feb only
    (34)
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Toronto
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed yesterday NEW

We arrived for a single night stay using our "points". Our room was clean and very comfortable. The staff was friendly. It is the first Courtyard Htoel that we have stayed in without a complimentary breakfast and we learned (too late) that we could have purchased a breakfast certificate for $10/couple when we checked in. Lesson learned. The hotel's location... More 

Was this review helpful? Yes
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is a nice clean property. The restaurant next door was great too. What made this stay special was the over the top energetic helpful staff. Sorry I don't remember names too well, but I think it was Kyle who was so helpful. The manager was great too as was everyone there. We had fun antiquing in the area.

Was this review helpful? Yes
Kitchener, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

We stayed this past summer after having spent our wedding night back in Sept 2004 and we were thrilled that everything was just as spectacular. The rooms have always been clean and late checkout wasn't a problem. When we have family come and visit, we always ensure we send them to this hotel as we feel it is the best... More 

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Waterloo, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

My parents and I stayed here when they were helping me move apartments. We've stayed in the past and we've never had any problems. Upon our arrival things were good, but when we came back to our room on the second night, we were completely locked out - our key cards stopped working because they had 'timed out'. After we... More 

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London, Canada
1 review
5 of 5 stars Reviewed 1 week ago

I have not stopped telling people about our amazing stay at this spectacular hotel! From start to finish, there wasn't a single thing we would have changed about our experience. My husband and I stayed at this hotel for our 1st wedding anniversary based on a friend's recommendation. Our experience FAR surpassed our expectations as we were met with some... More 

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Kingsville, Canada
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 stars Reviewed 1 week ago

The Courtyard Marriott of St. Jacobs is clean and nicely decorated. The staff is very pleasant. The hotel has a good fitness centre and a coin laundry. We stayed at this hotel while attending a family wedding. Room numbers 234 and 218 are small, clean and nicely decorated. The air conditioning units are loud and irregular; we called Reception to... More 

Was this review helpful? Yes 1
Brendon A, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear FromPictou, Thank you so much for taking the time to review your recent stay experience with us on TripAdvisor. It was our pleasure to have the opportunity to serve you, and we thank you for sharing your feedback. As you can see from our other Guest Reviews, it is our commitment to be able to provide an exceptional stay... More 

Niagara, Ontario
Level Contributor
55 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 1 week ago

Hubby and I booked a last minute one night getaway, sans children! - and chose this hotel based on the fact that they had a whirlpool tub room available!! We stayed in a King Whirlpool guest room, which also had a gas fireplace, sofa and glassed in walk in shower. It was located at the very end of the hall,... More 

Was this review helpful? Yes
Brendon A, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear draddus13, Thank you so much for your wonderful words, and for taking the time to share your experience at our hotel with the rest of the TripAdvisor community! We are so happy that we had the opportunity to welcome you for your evening getaway with your husband, and that we were able to make this experience an enjoyable and... More 

Timmins, Canada
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed here for 2 nights. We loved it. The rooms were very clean and modern. The bed was comfortable. The hotel has updated. We had breakfast at the attached Starbucks it was very good. We were also able to go for drinks at the Starbucks before the event we were attending. It is located within walking... More 

Was this review helpful? Yes
Brendon A, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Jean D., Thank you so much for taking the time to review our hotel property on TripAdvisor! Your feedback is very important to us! I am so happy to hear that we were able to make your recent visit to St. Jacobs and enjoyable experience, and that you were pleased with the services and facilities here at our hotel.... More 

Cornwall, Canada
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My friend and I wanted to visit the famous Farmer's Market at St. Jacobs and found this wonderful hotel right next to the market area. The room was clean and the beds were very comfortable, making our stay very restful. I particularly loved the two types of pillows that were available. The A/C was on when we arrived and we... More 

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Brendon A, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear skcornwall, I want to Thank You for taking the time to share your comments regarding your recent visit to the Courtyard Waterloo/St. Jacobs! Your feedback is very important to us, as it is our most accurate means of determining in which areas we are doing well, and in which areas we have an opportunity to improve. I am so... More 

Texas
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was my second time staying at this hotel for business and it was even better the second time around. The staff at this hotel is fantastic - you can tell they really care about making their guests happy, especially the employees at the front desk. The rooms were very nice and clean and spacious and the hotel overall was... More 

Was this review helpful? Yes
Brendon A, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Kathleen L., Thank you so much for taking the time to review our hotel on TripAdvisor! I am so happy to hear that you enjoyed your stay with us, and that all of our staff were able to make your stay a comfortable and enjoyable one! Each member of our team is committed to ensuring that we provide nothing... More 

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