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Courtyard Waterloo St. Jacobs

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50 Benjamin Road East, Waterloo, Ontario N2V 2J9, Canada
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Courtyard Waterloo St. Jacobs
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160 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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London, Canada
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

We Loved everything about our stay. The lobby is great! The room was so nice! The bistro had very good food at great prices. I stayed here with my fiance and our two children. Staff is very friendly. The man who checked us in.. i forget his name... Started with a D? He was great! so helpful and kind. We... More 

Was this review helpful? Yes
Williamsville, New York
Level Contributor
52 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My husband and I stayed at this property for one night, while attending a performance at Stratford. We were fortunate to have points for our stay, so chose to stay in this location. It is about a 40 minute drive from Stratford, but the drive is a very easy one, accomplished on back roads that are relatively traffic free. Since... More 

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Hamilton, Canada
5 of 5 stars Reviewed 3 days ago NEW

This hotel is conveniently located a few minutes walk from restaurants, the outlet mall and the St. Jacobs Market. My friends and I have been coming to St. Jacobs for a girls weekend for 3 years now and this hotel, by far, has been the best visit we have ever had. We are already planning to have a return visit... More 

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New Jersey
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stay at this property regularly for business and the staff is always very, very friendly and helpful. The rooms are all large and spacious, some even have a jacuzzi! The rooms have been refurbished and each has a nice sized sitting area. My last room did have a jacuzzi and fireplace. The restaurant serves simple food, but the staff... More 

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Brendon A, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day Harry R., Thank you so much for taking the time to review our hotel on TripAdvisor, and for allowing us to be your preferred hotel when travelling on business here in the area! It is feedback from our loyal guest such as yourself, that allows our team of associates to continue to provide exceptional stay experiences for visitors... More 

Toronto Canada
Level Contributor
131 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Having never been to St. Jacobs before we decide to make an event of it. We booked at the Courtyard not only cause we got a pretty good price, but the pictures of a standard room looked much nicer than some suites I have stayed at for a higher rate. The rooms are exactly as you see in the pictures,... More 

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Brendon A, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear William C., I am so happy to read that you enjoyed your recent stay with us at the Courtyard Waterloo St. Jacobs, and I want to Thank You for sharing your kind words with other reviewers on TripAdvisor! We are so appreciative that you chose to stay with us for your first visit to St. Jacobs Country, and we... More 

Alvinston, Canada
1 review
5 of 5 stars Reviewed 1 week ago

We originally booked a room for one night, but upon arrival, decided on two nights. The staff was more than accommodating for us. The manager chatted with us, making sure we knew the area and what was available. Rooms were clean and well decorated. The next morning, we ran into the manager again and he asked us how we made... More 

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Brendon A, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good Day Terry M., Thank you so much for staying with us at the Courtyard Waterloo St. Jacobs, and for taking the time to share your experience with the TripAdvisor Community! We are so happy to read that your recent experience was an enjoyable one, and that you were impressed with the Service provided to you, and the convenient location... More 

Toronto, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago

My wife and I stayed here last week as we wanted to visit the Farmers' Market at St. Jacobs and also see a play in Stratford. We wish we could have stayed longer. Our room was very comfortable and well equipped. The staff were friendly and eager to help. One noticeable touch - when we were having breakfast, the General... More 

Was this review helpful? Yes
Brendon A, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Cathar067, I would like to Thank You for taking the time to review our property on TripAdvisor, and for sharing your lovely comments with other future travellers! Your feedback is very important to us, and I look forward to sharing these words with our team of Associates. It was wonderful to have had the chance to meet with you... More 

Limerick, Saskatchewan, Canada
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here and loved it so much we decided to stay in the area and explore a bit more. The rooms are large, beautiful, well equipped the housekeeping staff are great. People at the front desk are so nice and everyone is friendly. I drink tea with milk and every day they delivered milk to me, after I went... More 

Was this review helpful? Yes 1
Brendon A, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Teresa R., Thank you so much for taking the time to share your recent experience here at the Courtyard Marriott Waterloo/St. Jacobs! We appreciate you choosing our hotel while visiting the St. Jacobs area, and I am pleased to hear that you were impressed with our Service and Facilities! Each member of our Team takes such pride in providing... More 

Ottawa, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We felt the service here was outstanding. If we needed anything, like extra pillows, or towels they provided them right away. The staff - especially the cleaning staff (Lilly) are wonderful - they provided us with great service. The room was amazing - spacious, clean, very clean, and bright with nice big windows. The location was great, we were 2... More 

Was this review helpful? Yes 2
Brendon A, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Cam_Kim7, Wow! Such wonderful comments regarding your recent stay with us at the Courtyard! We are so appreciative of you providing this wonderful feedback, and we are honoured that we had the opportunity to serve you. We are so lucky here at the Courtyard Waterloo to have an incredible team of Service Experts who are truly passionate about hospitality,... More 

Toronto
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We celebrated our wedding anniversary with a weekend away and had such a relaxing time at the Courtyard. Our room was fabulous, although the soundproofing in the ceiling seems thin as we could hear whenever the whirlpool in the room above us was in use. The room was clean, nicely laid out, had great natural and ambient lighting, and has... More 

Was this review helpful? Yes
Brendon A, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good Day Diana711, I wanted to reach out to you to Thank You for taking the time to review the Courtyard Waterloo/St. Jacobs on TripAdvisor! It was our pleasure to serve you, and we are so happy that you chose our hotel to celebrate your Anniversary! We are truly appreciative of all feedback provided regarding our hotel on sites such... More 

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