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All 7 Waterloo hotels

Courtyard Waterloo St. Jacobs

3.0 of 5 Hotel   |   50 Benjamin Road East, Waterloo, Ontario N2V 2J9, Canada
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76%
Ranked #2 of 7 hotels in Waterloo
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
JohnQ8801PS Mississauga
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124 people have reviewed this hotel

Traveler rating
    51
    44
    13
    7
    9
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22
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40
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Mississauga
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

great trip to waterloo. New hotels in area but this hotel is still the best. I love the new restaurant concept. The grab and go concept is good. The gym is very good. The playhouse theater next door is good if you have an evening free

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Guelph, Canada
Contributor
18 reviews 18 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed in the Marriott Courtyard St Jacobs on a free voucher last month. I was impressed with the room and the look of the hotel. The lobby is really nice, and the Bistro has a really good breakfast tacos and Starbucks coffee. It also has a bar open until about 10 pm. It is located next to the St... More

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Teresa G, Front Office Manager at Courtyard Waterloo St. Jacobs, responded to this review

Thank you for your comments about your recent visit to the area. We are very lucky to be part of the St Jacobs community in all it has to offer. I hope you have an opportunity to visit us again soon. More

Lindsay, Canada
Top Contributor
62 reviews 62 reviews
23 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed February 27, 2014

A hotel that has exactly the breakfast options I want--I love it! I don't want fancy buffets or even sit-down service when I'm travelling on business; I just want to be able to get really good coffee (they have Starbucks) and a simple bagel or yogurt or fruit or breakfast sandwich, all of which they offer. I love the location... More

Was this review helpful? Yes 2
Teresa G, Front Office Manager at Courtyard Waterloo St. Jacobs, responded to this review

Thank you for your compliments about The Bistro Restaurant, guestrooms, Wi-Fi and location. We hope you can come back to visit us again soon. More

Hamilton, Canada
Top Contributor
85 reviews 85 reviews
19 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed January 31, 2014

We stayed at this hotel overnight while attending a friend's anniversary party. We were told that this was a Best Western Hotel before and was renovated approximately a year and a half ago. Great location which is not far from the highway exit and down the street from the St. Jacob's Farmer's Market, although the address is Waterloo. The hotel... More

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Teresa G, Front Office Manager at Courtyard Waterloo St. Jacobs, responded to this review

Thank you for taking the time to share you kind words. We are very happy you enjoyed your stay and look forward to having you as our guest again. More

Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed January 3, 2014

We stayed 1 night after a party in Waterloo. Check in fast, friendly. Hotel has just been renovated so looked awesome. Area is nice, we went for a short hiking along a river in St. Jacobs, visited local stores, had lunch in a Benjamin's restaurant.

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Teresa G, Manager at Courtyard Waterloo St. Jacobs, responded to this review

Thanks for your review. We're glad that you enjoyed your stay with us, and in the beautiful St. Jacobs area. There is lots to experience here, so we hope you'll come and stay with us again. More

London, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 20, 2013

I travel a lot on business and stay at many marriotts in the USA and i have to say this is one the nicest ones that i have seen. I would definitely recommend it to whoever is in the area. great beds!!

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Teresa G, Manager at Courtyard Waterloo St. Jacobs, responded to this review

We really appreciate your kind words. We're glad to hear that you enjoyed your stay and hope to see you again on your next visit to the area. More

Burlington, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 12, 2013

Great location, next to St Jacob Theatre. Hotel is clean, and modern. Front desk were very friendly, helpful and efficient. Rooms were well appointed, but the AC/heating system was noisy. The Bistro staff could use some customer service training. They were uninterested and not the least bit friendly. On 2 occasions, I waited at the counter for service, then finally... More

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Teresa G, Manager at Courtyard Waterloo St. Jacobs, responded to this review

Thank you very much for your review. We are always striving to do better and your feedback helps us to do just that. We're glad to hear that your stay with us was overall a positive one, but were sorry to hear about your experience with the Bistro. Please be assured that your comments will be shared with our Food... More

Contributor
19 reviews 19 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 12, 2013

What a great place! Clean, modern, and the service was top notch. Everyone was super nice and friendly. The cleanliness of the rooms and common areas was the best I have seen. The beds were first rate, comfortable, and had sheets with high thread counts. Starbucks' coffee available in the cafe for a good price. Food was a little high... More

Was this review helpful? Yes 2
Teresa G, Manager at Courtyard Waterloo St. Jacobs, responded to this review

Thank you very much for taking the time to leave your review. We're so happy to hear that you enjoyed your stay with us, and are especially pleased that you singled out our wonderful and hardworking staff. We take great pride in our service, so your recognition means a lot to us. Hopefully we'll see you again on your next... More

Lone Tree, Colorado, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 8, 2013

This was my second trip to Waterloo in 2 years. I chose the Courtyard because it was close to my meeting. I was pleased with the quality and cleanliness. I are in the bistro twice. The food was fair, service was good. It was convenient and better than searching for a restaurant. I will be staying here for my next... More

Was this review helpful? Yes 2
Teresa G, Manager at Courtyard Waterloo St. Jacobs, responded to this review

We're so pleased to hear that you enjoyed your stay with us. We love this region, and are happy to hear that we helped you enjoy it while you were here for your meetings. Thanks so much for your feedback, and we look forward to seeing you again. More

Singapore
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 18, 2013

The place is situated within reach of any places of interest in Waterloo. If you love Starbucks the coffee is available at the cafeteria in ground floor. Stayed here for three days for a business trip. Cleanliness is average Food is average Over all accommodation it was good

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Teresa G, Manager at Courtyard Waterloo St. Jacobs, responded to this review

Thanks so much for staying with us and providing your feedback. We're glad to hear that you enjoyed your stay, and pinpointed some areas in which this is room for improvement. We strive for excellence and it's comments like yours that help make that happen. More

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Additional Information about Courtyard Waterloo St. Jacobs

Also Known As:
Best Western Plus St. Jacobs Country Hotel
Best Western Plus St. Jacobs Country Hotel Waterloo
Waterloo Best Western St Jacobs
Best Western St Jacobs Country Inn Waterloo
Best Western St Jacobs Country Inn Hotel Waterloo
Best Western Waterloo
Country Inn Waterloo
Waterloo Best Western
Waterloo Country Inn
Courtyard Waterloo St. Jacobs Ontario
Best Western Saint Jacobs Country Inn Hotel Waterloo
Address: 50 Benjamin Road East, Waterloo, Ontario N2V 2J9, Canada
Phone Number:
Location: Canada > Ontario > Region of Waterloo > Waterloo
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #2 of 7 hotels in Waterloo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Waterloo St. Jacobs 3*
Official Description (provided by the hotel):
The Courtyard Marriott Waterloo St Jacobs (formerly the Best Western Plus St Jacobs Country Inn)has been been recently renovated & features the Bistro Restaurant serving breakfast (6am - 10am) & dinner (5pm - 10pm) daily. All rooms have a small fridge, microwave, coffee maker, hair dryer, iron and ironing board. ... more   less 
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