We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Courtyard Waterloo St. Jacobs

3.0 of 5 50 Benjamin Road East, Waterloo, Ontario N2V 2J9, Canada
Hotel website
Hotel deals
Hotel packages
Special Offer
Free Parking
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Certificate of Excellence 2014
Courtyard Waterloo St. Jacobs
Professional photos View all
Browse nearby
Courtyard Waterloo St. Jacobs
Write a Review

163 reviews from our community

Traveler rating
    73
    57
    15
    8
    10
See reviews for
29
39
7
50
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
  • All months
    (163)
  • Mar-May only
    (27)
  • Jun-Aug only
    (62)
  • Sep-Nov only
    (45)
  • Dec-Feb only
    (29)
All months
Niagara
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the Courtyard for one evening on a last minute get-away. Our room was clean, we had a beautiful view of a farm. The front desk staff were exceptional - very friendly, and helpful with directions. All of the housekeeping staff were very friendly. The breakfast was very good (we had a CAA special, which included breakfast). The... More

Was this review helpful? Yes 1
Hamilton, Canada
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Great location to St.Jacobs market ! Close to outlets and restaurants! Starbucks and Bistro located In lobby area . Had a great Bistro breakfast there.The suite we had was immaculate with fireplace and oversized Jacuzzu .Room was immaculate service was A+++! This an annual outing for us and we always choose this hotel! Marriott left no stone unturned when renovating... More

Was this review helpful? Yes 2
William M, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day Curlyrosie, Thank you for taking the time to provide your feedback on TripAdvisor reagrding your recent stay with us. We are so pleased to hear that you got a chance to enjoy all the amentities that we have to offer such as our clean and well cared for rooms, work out room, our Market and Bistro! I am... More

Picton
Top Contributor
73 reviews 73 reviews
26 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here during our fall market for our company, home hardware. We were here for four nights. We stayed in a 2 room suite which made it a comfortable not cramped stay. The room was very clean and comfortable. The only problem was that the a/c unit was in the bedroom and the thermostat was in the living area so... More

Was this review helpful? Yes 2
William M, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day Chrissy B, Thank you for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. I am pleased to hear that you got the chance to really enjoy all the services we offer at the hotel from the wonderful Bistro that is open for breakfast and dinner, the spacious and clean rooms we... More

1 review
1 of 5 stars Reviewed 3 weeks ago

I stayed here several nights. Great location at the St Jacobs market. However I noticed one day my roof was leaking. I waited for someone to come look at it then was told they'd have to move me but the other room wasn't ready. I had to hastily pack up and wait several hours for a new room. The staff... More

Was this review helpful? Yes
William M, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day Kyle H, Thank you for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. As per our email correspondence, I apologize for the tardiness of a response to you regarding your issues you faced during your stay. This is a failure on our end and for that I am truly sorry. I... More

Ontario
Senior Contributor
49 reviews 49 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a room on the third floor and found it to be clean and a good size. The fireplace was a nice feature. An unfortunate aspect of the room was its proximity to the "Salons". Even at 11 p.m., we could hear talking and laughing going on, which made it very difficult to get to sleep. If planning to... More

Was this review helpful? Yes 1
William M, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day writeonOntario, Thank you for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. I apologize for the noise issues you experienced while you were here and that the seating allocation for our Theatre Package was not adequate. I will definitely follow up in these specific areas to find out how we can... More

Morden, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

What a beautiful Motel! So classy and so pretty! I was impressed by the modern flow of everything! No pool or hot tub, but it worked for me! And my visit was solely to see a friend and visit St. Jacobs!

Was this review helpful? Yes 1
William M, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day Happy2bethere33, Thank you for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. I am so pleased to hear your stay with us was an enjoyable one! From the modern flow of everything to the wonderful location we are in, it sounds like you really enjoyed yourself. Again, thank you and even... More

Toronto, Canada
Senior Contributor
48 reviews 48 reviews
30 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed September 13, 2014 via mobile

Friendly welcome and service, coupled with a nice size room with high ceilings. Room was modern, clean and well appointed. Beds were comfortable, sheets were average. Hotel is right across from Homewood Suites which did not look as nice. Right across from outlet shops and farmers market. I would stay here again.

Was this review helpful? Yes 1
William_MacCallum, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day SusanABC, Thank you very much for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. We feel are hotel is quite unique with its offerings, as you mentioned, the nice sized, modern rooms, friendly associates and service and convenient location to the Farmer's Market and fantastic Outlet Mall! Again, thank you for... More

sarnia
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 3, 2014

We stayed for an evening get away to visit the farmers market the following day....no pool...no hot tubs....very dark depressing room....very small windows...very slow internet...bistro is over priced... nice location...but will probably not plan on staying here the next time to the market... no bath tub...to relax in.....

Was this review helpful? Yes 2
William_MacCallum, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day 123456789Annie, Thank you so much for providing your comments on TripAdvisor regarding your recent stay with us. I am so happy to hear you enjoyed the location to the hotel and all the amenities such as the Farmer's Market, the village of St. Jacobs, the antiques mall and the beautiful city of Waterloo! I am sorry to hear... More

Ottawa, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 2, 2014

clean, quiet, nice breakfast at the bistro, and restaurants close by. no pool or exercise room, but most people are probably here to visit the farmer's market and factory outlets stores across the street. it was great to have the computers and printers in the lobby, as well as the couches and TV. and the service was great - very... More

Was this review helpful? Yes
Brendon A, Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good Day, SlimOttawa! I would like to personally thank you for sharing your wonderful feedback on your recent stay with us! We are thrilled that you chose our property as your "home away from home" while visiting the University, and we do hope to welcome you back again in the near future! Everything we do is aimed out providing each... More

Toronto
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed September 2, 2014

We stayed here for a weekend getaway in the whirlpool room and it was amazing..front desk staff were very friendly and place was clean and nice.. A bonus is that you can walk to the farmers markets and flea markets too!! Plus they serve Starbucks coffee!!

Was this review helpful? Yes
Brendon A, Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear MattJPC, Thank you so much for taking the time to share your experience with the TripAdvisor Community! We are thrilled to see that your weekend getaway was an enjoyable one, and that you were happy with the exceptional service provided to you by our hotel staff. We are very fortunate to be located in an area so close to... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Courtyard Waterloo St. Jacobs? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Courtyard Waterloo St. Jacobs

Address: 50 Benjamin Road East, Waterloo, Ontario N2V 2J9, Canada
Location: Canada > Ontario > Region of Waterloo > Waterloo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Waterloo St. Jacobs 3*
Number of rooms: 118
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Priceline, Marriott, Hotels.com, Travelocity, Despegar.com, TripOnline SA, Odigeo and Tingo so you can book your Courtyard Waterloo St. Jacobs reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus St. Jacobs Country Hotel Waterloo
Waterloo Best Western St Jacobs
Best Western St Jacobs Country Inn Waterloo
Best Western St Jacobs Country Inn Hotel Waterloo
Best Western Waterloo
Country Inn Waterloo
Waterloo Country Inn
Best Western Saint Jacobs Country Inn Hotel Waterloo
Courtyard Waterloo St. Jacobs Ontario

32 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (11)
Viewed
Bathroom (1)
Viewed
Room/suite (6)
Viewed
Hotel & grounds (1)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (22)
Viewed
Hotel & grounds (6)
Viewed
Dining (2)
Viewed
Room/suite (8)
Viewed
Bathroom (1)
Viewed
Business center/function rooms (1)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Price Your Stay