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Courtyard Waterloo St. Jacobs

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50 Benjamin Road East, Waterloo, Ontario N2V 2J9, Canada
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Courtyard Waterloo St. Jacobs
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Courtyard Waterloo St. Jacobs
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139 reviews from our community

Traveler rating
    86
    39
    7
    4
    3
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19
38
2
49
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Any
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  • All months
    (139)
  • Mar-May only
    (43)
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Kingston, Canada
1 review
5 of 5 stars Reviewed 4 days ago NEW

We arrived surprised to find that our room had been upgraded to a room with fireplace, Jacuzzi tub and couch. The rooms were so clean and very, very comfortable. The staff were so helpful and friendly. Kyle was so friendly and excellent in helping to find restaurants. Katie and Lilly were very accommodating in getting us checked out and on... More 

Was this review helpful? Yes
Brendon A, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Kim C., Such wonderful comments! Thank you so much for taking time to share your recent experience at the Courtyard Waterloo/St. Jacobs, and for your recommendation of our hotel to other travellers! I was so happy to read that our team of Associates were able to make your mini-vacation a special one, and please be assured that I will... More 

Toronto
Top Contributor
138 reviews 138 reviews
84 hotel reviews
238 helpful votes 238 helpful votes
5 of 5 stars Reviewed 1 week ago

Our two-night stay was excellent in all respects - well-decorated and quiet room, friendly staff and a surprisingly good breakfast both days. The hotel is a short walk to the Farmers' Market and an outlet mall, a short drive to St. Jacobs and about a 40-minute drive to Stratford so this is a good stop when seeing a show. The... More 

Was this review helpful? Yes
Brendon A, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear liplord, Thank you so much for sharing your feedback on your most recent stay with us at the Courtyard Waterloo/St. Jacobs, and for choosing us as your preferred hotel in the area! It is our pleasure to serve you while visiting this area, and I am so pleased to read that your stay experience was an enjoyable one! We... More 

Barrie, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Very friendly staff, excellent rooms. Bistro staff very helpful and food was exceptional. Room staff, in particular Lilly, went above and beyond in her service. Day staff had forgotten to remove dirty glasses from our room. We went to front desk to ask for clean ones. Lilly was on her way home (actually on her way out the door) and... More 

Was this review helpful? Yes 1
Brendon A, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Merelie B., Thank you so much for sharing your stay experience at the Courtyard Waterloo/St. Jacobs with the TripAdvisor community! We are so happy that you chose our property to host your weekend getaway, and that our team of associates were able to provide you with an exceptional and memorable visit. Each member of our team of associates works... More 

London, Canada
Contributor
14 reviews 14 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just returned from a weekend in St. Jacob's. Terrific hotel made our girl's weekend even better! Very clean, well equipped, quiet rooms (with microwave and fridge), and within walking distance of everything! We had several outstanding surprises. ALL staff were personable and pleasant - from Tanya who checked us in, to the servers in the Bistro - but the stand-out... More 

Was this review helpful? Yes 1
Brendon A, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear RQMan, Thank you so much for taking the time to share your experience on your recent stay with us at the Courtyard Waterloo/St. Jacobs. I am so thrilled to read that you enjoyed your stay with us, and that your Girls' Weekend Getaway was a memorable one! We are so fortunate to be located in the heart of St.... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

I travel frequently on work. Staying at the Courtyard is one of many options and while points are nice, I tend to come back to this hotel due to the very friendly and good service at this hotel. The staff are great to work with, always cheerful and engaging - Kyle, Drayk, Eva, Samantha, Mandee, Katie, and Tanya. Highly recommended!

Was this review helpful? Yes
William_MacCallum, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day MukundAchary, Thank you for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. I am so pleased to hear that your loyalty is because of our wonderful associates and the service they provide. From Kyle, Drayk, Eva, Samantha, Mandee, Katie to Tanya, our team members are truly exceptional at what they do... More 

Cobourg, Canada
1 review
2 of 5 stars Reviewed 5 weeks ago

We booked an end unit room on the 2nd floor. We have stayed at this location in the past and decided to upgrade this time. Unfortunately, with the noise from some mechanical system cycling on and off all night, at the rate of every minute in the early morning, we were unable to get much sleep. In addition, the vanity... More 

Was this review helpful? Yes
William_MacCallum, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day D D, Thank you so much for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. Let me apologize for the issues you experienced while staying with us. As you can see from our other comments on TripAdvisor, this is not usual for us, and I am sorry your stay was not... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed April 22, 2015

The staff in this hotel went out of their way to make my extended stay the most incredible of any Courtyard I've ever stayed in (and as a lifetime Marriott Platinum, I've stayed in a lot of Courtyards). The folks at the front desk were great (especially Eve who juggled room reservations so that I would not have to switch... More 

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William_MacCallum, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day Robert M, Thank you so much for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. What fantastic comments about our great Team Members! It sounds like they really went above and beyond to ensure your stay with us was the best it could be. From Eva at the Front Desk to... More 

Los Angeles, California
Top Contributor
68 reviews 68 reviews
39 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed April 19, 2015

I came for a business meeting nearby. The location requires driving on a slip road parallel to the highway. Not a big deal but we did loop around as we missed a signpost. This Courtyard delivers a modern business casual accommodation with a revamped cafe/bar area that's a cross between Starbucks and a hotel cafe. The staff here are friendly... More 

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William_MacCallum, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day Stevio_1, Thank you for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. What a detailed and informative review you provided! I love the when guests enjoy the amenities we offer and share that to the rest of the world to read! We are so proud of our hotel and are happy... More 

Carlsbad, California
Top Contributor
167 reviews 167 reviews
36 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed April 17, 2015

Like many fellow road warriors, I stayed at this hotel because of the reliability of the Courtyard brand. It proved true to form - easy access, very friendly service, good food at the restaurant, functional gym and comfortable room. Would stay there again.

Was this review helpful? Yes
William_MacCallum, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day Adam M, Thank you for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. It is great to hear that your experience with our Courtyard was an enjoyable one from our easy access, friendly service, good food at our Bistro and our comfortable rooms. Again, thank you for letting us know your... More 

Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 9, 2015

I have stayed here collectively over 30 days for work and each time the staff here has made me feel like I was at home. Eva always welcomes be back with a friendly hello when I check into the hotel. If you ever are looking to know the local hot spots or directions, Melissa in the kitchen can definitely help... More 

Was this review helpful? Yes 2
William_MacCallum, General Manager at Courtyard Waterloo St. Jacobs, responded to this review

Good day jlonn01, Thank you for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. What incredible feedback about our dedicated and friendly Associates! Eva, Melissa, Sam, Michelle, Lilly and Kelly are true Service Ambassadors and a great at what they do! I am so proud to work for a team as service oriented... More 

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