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All 4 Welland hotels

Comfort Inn Niagara Falls/Welland

2.0 of 5 Hotel   |   870 Niagara St., Welland, Ontario L3C 1M3, Canada
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Comfort Inn Niagara Falls/Welland
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38%
Ranked #3 of 4 hotels in Welland
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88 people have reviewed this hotel

Traveler rating
    17
    16
    11
    19
    25
See reviews for
31
15
9
12
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Ottawa
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We took our daughters to Niagara Falls for the weekend and travelled with our dog. We liked the fact that the hotel was pet friendly, with a safe area for our dog to run and play at the back of the hotel, away from the road and traffic. We had a ground floor room, with a patio door, convenient for... More

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Hotel M, Manager at Comfort Inn Niagara Falls/Welland, responded to this review

Thank you for your wonderful feedback here at TripAdvisor. It is always rewarding to know that we were able to provide our guest with a satisfactory stay. I am sorry you missed out on the fitness room, but am very happy to hear that your pet was able to enjoy the wooded area provided for our four legged friends. We... More

Niagara Falls, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 4, 2014

The owners and managers of this hotel should not be in this industry! Their lack of caring shows as plain as day while you are a guest here. The rooms are nothing special, besides being smelly and dingy, they also contain garbage from previous guests. Maybe their maids don't know to look under and behind things, or maybe management don't... More

Was this review helpful? Yes 1
Hotel M, Manager at Comfort Inn Niagara Falls/Welland, responded to this review

Thank you for your feedback here at TripAdvisor. I am terribly sorry that your stay with us was less than satisfactory. We are currently undergoing renovations and a deep cleaning of the entire hotel. I hope you would give us another opportunity to exceed your expectations during your next visit. More

Toronto, Canada
1 review
5 of 5 stars Reviewed January 4, 2014

Our family stayed for one night; located for visiting friends in Welland.Friendly people at check-in. Room was as quiet and clean. Loved that we had patio door access for our two dogs. Would stay again and recommend.

Was this review helpful? Yes
Hotel M, Manager at Comfort Inn Niagara Falls/Welland, responded to this review

Good Morning Matthew, I just wanted to take a few minutes to personally thank you for your review here at TripAdvisor. It is always nice to hear such positive feedback. The patio door is always an advantage for our four legged guests. We look forward to seeing you again. More

London, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed November 26, 2013

i took my family here to this motel cause its not a hotel its gross the first room we got smelled really bad my wife and kids got sick from the the smell of the room so i asked for another room it was a little bit better but the stains on the floor were something else this motel needs... More

Was this review helpful? Yes 2
Hotel M, Manager at Comfort Inn Niagara Falls/Welland, responded to this review

Thank you Surash for your feedback here at TripAdvisor. I am terribly sorry that your stay with us was less than satisfactory. We are currently undergoing renovations and a deep cleaning of the entire hotel. I hope you would give us another opportunity to exceed your expectations during your next visit. Wishing you a happy holiday. More

Woodstock, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 24, 2013

Our hockey team booked a weekend stay here for a tournament. Montana at the front desk was VERY accommodating with regards to reserving rooms and working around our hockey schedule. The rooms were basic but very clean, beds were comfortable and the price couldn't be matched anywhere as well. Thank you.

Was this review helpful? Yes 5
Hotel M, Manager at Comfort Inn Niagara Falls/Welland, responded to this review

Thank you Tom for your wonderful feedback here at TripAdvisor. It is always rewarding to know that we were able to provide our guest with a satisfactory stay. It is also nice to hear that Montana was able to accommodate you and your team, I will be sure to let her know. We look forward to seeing you again. Wishing... More

Mississauga, Canada
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 23, 2013

The hotel is centrally located and close to all the restaurant, with in 5 minutes walking distance. We took a King; the room was nice with Keurig Coffee Machine and flat screen Tv. We enjoyed our stay. The bathroom was clean and the bedding was comfortable. I would come back to this hotel and recommend it to fellow family and... More

Was this review helpful? Yes 6
Hotel M, Manager at Comfort Inn Niagara Falls/Welland, responded to this review

Thank you Joseph for your wonderful feedback here at TripAdvisor. It is always rewarding to know that we were able to provide our guest with a satisfactory stay. We look forward to seeing you again in the future. Wishing you a wonderful holiday. More

Mississauga, Ontario
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 13, 2013

Stayed 2 nights for a dog show and the staff were very friendly and accommodating. there is a nice area with picnic tables out back to walk the dog and sit. The room was clean and quiet and the complimentary breakfast had all the necessities. The price was good and we would stay here again. The outside of the hotel... More

Was this review helpful? Yes 7
Hotel M, Manager at Comfort Inn Niagara Falls/Welland, responded to this review

Thank you for your wonderful feedback here at TripAdvisor. It is always rewarding to know that we were able to provide our guest with a satisfactory stay. We look forward to seeing you again. More

Baltimore, Maryland
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 15, 2013

I am a road warrior. I road trip absolutely everywhere. I've stayed at hotels all across the Eastern seaboard and out to Dallas, TX. I've stayed in all manors of inns and hotels from Mom & Pops to expensive Hiltons. This hotel was the WORST I've ever stayed in. I used my Friends and Family benefit of Choice Hotels to... More

Was this review helpful? Yes 3
Hotel M, Manager at Comfort Inn Niagara Falls/Welland, responded to this review

Thank you Michael for your feedback here at TripAdvisor. I am terribly sorry for the inconveniences you endured during your stay with us. Although your assigned room was a non smoking room, the few smoking rooms we do have can sometimes affect the rest of the rooms on the first floor. We have started using a product to cut all... More

Sarnia, Canada
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 9, 2013

We visited this hotel the first week of September 2013, specifically room 116. The room had a badly stained couch/hide-a-way bed. When I say badly stained I am not talking about one or two small marks, I actually mean the whole cushion was covered front to back with "something". I even flipped the cushion over to at least hide the... More

Was this review helpful? Yes 4
Hotel M, Manager at Comfort Inn Niagara Falls/Welland, responded to this review

Thank you Jim for your feedback here at TripAdvisor. I do apologize for your less than satisfactory stay with us. The hotel is currently undergoing some minor renovations and a thorough deep cleaning. I hope you would give us another opportunity to exceed your expectations during your next visit. More

Mississauga, Ontario
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed August 10, 2013

I prepaid for this place through Perkopolis however never would have done so if I knew that if you own a pet that you have to stay in a smoking room. Room 117 stank to high heaven when we entered. No hint of any kind of deodorizer being used here. Saying that your hotel is pet friendly and then banishing... More

Was this review helpful? Yes 1
Hotel M, Front Office Manager at Comfort Inn Niagara Falls/Welland, responded to this review

Hello, I would like to personally thank you for your comments left on TripAdvisor. I apologize that your stay was less than enjoyable. Your concerns about pet friendly room allocations will be discussed and appropriate solutions and action will be taken. I hope you will give us another opportunity to exceed your expectations during your next visit. More

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Additional Information about Comfort Inn Niagara Falls/Welland

Also Known As:
Comfort Inn Niagara Falls/Welland Hotel Welland
Comfort Inn Niagara Falls/Welland Hotel
Comfort Inn Welland
Welland Comfort Inn
Comfort Inn Niagara Falls/Welland Ontario
Address: 870 Niagara St., Welland, Ontario L3C 1M3, Canada
Location: Canada > Ontario > Welland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #3 of 4 hotels in Welland
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn Niagara Falls/Welland 2*
Official Description (provided by the hotel):
Offering exceptional value. Makes our Comfort Inn perfectly suited for their business travel. Working crews, groups, wedding guests or simply just for pleasure, we offer a complimentary continental breakfast, wireless high speed internet, in room coffee, hairdryers, irons and boards. For the business traveler take advantage of our Business Center. We are conveniently located in the heart of the city. Just minutes away from shopping, dining, and businesses. Only 15 minutes from Niagara Falls and Niagara. ... more   less 
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