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Comfort Inn Niagara Falls/Welland

2.0 of 5
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870 Niagara St., Welland, Ontario L3C 1M3, Canada
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Comfort Inn Niagara Falls/Welland
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Ranked #3 of 4 Hotels in Welland
A recent review
3 of 5 stars Reviewed May 13, 2015
sandra_l_golden Toronto, Canada
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114 Reviews from our TripAdvisor Community

Traveler rating
    22
    18
    17
    26
    31
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37
22
12
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Port Hope, Canada
1 review
1 of 5 stars Reviewed 5 days ago NEW

No staff available to deal with issues. Had no access to our room for 2 days except to find front desk person and have them physically come let us into our room. Breakfast was non-existent- arrived at start time but everything was empty. Good thing Tim Hortons is next door. Credit card got charged without our knowledge, before we even... More 

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1 review
2 of 5 stars Reviewed May 19, 2015

This comfort inn is terrible. Do not stay here. When we arrived at the inn I noticed the window in the hallway that had been shattered the year before was still shattered. Our room that we were assigned was not cleaned, it was disgusting. We had to be put in another room. The toilets did not work and when we... More 

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Travelers are raving about these Welland hotels

Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 13, 2015

My son and I have stayed at the comfort inn in Welland for years when we come down to visit family. I've noticed they seem to have stopped trying in the past two years. The patio doors stick and need to be repaired. A few months ago the shower tap came right off in my hand and i had to... More 

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London, Canada
Level Contributor
144 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed April 25, 2015

I found the room nice but kind of cold ... which is fine as I am always hot. Great duvet on the bed kept me toasty. There was a pile of plaster and fallen ceiling on the floor outside our door all day Saturday ... no cleaning staff??? (see photos below). They didn't make my bed (just an observation....I had... More 

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Mississauga
Level Contributor
123 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed April 8, 2015

The hotel may be clean and the staff friendly and helpful, however the hotel room that I was assigned to #123 needs some serious redoing. The carpet, although clean is faded and well worn and so are the furniture and the fixtures. When I checked in there was no desk lamp. The lady at reception made sure she brought one... More 

Was this review helpful? Yes 1
Welland, Canada
Level Contributor
79 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
3 of 5 stars Reviewed February 2, 2015

All 3 hotels are about the same in welland so who ever has the best deal that day pick them there is no difference.... Service was average, rooms are typical hotel room , typical soaps and shampoo, nothing is modern like granite counter tops, tv are older in some rooms

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Niagara Falls, Canada
Level Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
2 of 5 stars Reviewed January 1, 2015

Was like a ghost town when we arrived 30 minutes early 230 and we were told no rooms were ready. Everyone was standing around not working at the front rather than cleanung rooms. They told me i had to come back at 3 for a room to be ready yet the place was dead. Also rooms are freezing. Room was... More 

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Toronto, Canada
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed December 4, 2014

checked in late, room was freezing, heater blowing cold air, front desk kept saying 20 minutes, after 45, he came and agreed it was cold, changed my room, now it's after midnight, new room cold as well, couldn't sleep. sink had rust, bed was not level. etc etc never never again.

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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed October 12, 2014

I stayed in 101 checked in late and wanted to sleep right away but next door was being loud so I get up to call the desk and there is no phone. Check in and out were nice and fast and the staff were very friendly and knowledgeable. As I walked out my room in the morning a housekeeper was... More 

Was this review helpful? Yes 2
Washington DC, District of Columbia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed September 24, 2014

I traveled to Niagara Falls, Canada the end of June with my boyfriend. We had stayed at a Comfort Suites in Grand Cayman and found the hotel to be very nice and decided to book another Comfort hotel. Boy was that a mistake! When we first arrived, the hotel almost looked like a log cabin. Very quaint and cute...or so... More 

Was this review helpful? Yes 2
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