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All 4 Welland hotels

Comfort Inn Niagara Falls/Welland

2.0 of 5 Hotel   |   870 Niagara St., Welland, Ontario L3C 1M3, Canada
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Ranked #3 of 4 Hotels in Welland
A recent review
5 of 5 stars reviewed 3 weeks ago
lmr6326 Indianapolis, Indiana
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100 reviews from our community

Traveler rating
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    13
    21
    28
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
Indianapolis, Indiana
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We wanted to stay in a reasonably priced hotel that wasn't too far away from the falls and I found this one. Once arriving at the hotel, we were given a smoking room, which was the only downfall. We immediately went to the front desk to talk to the attendant, who tried to get us a non-smoking room without charging... More

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Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 3 weeks ago

Most disgusting place I've stayed since living in a forward operating base in Afghanistan. Reservation totally screwed up, should have run then. Given a non smoking king, eyes watering and throat sore after 1 hour because of smell of cigarettes in supposed "non-smoking" room. Sink looks like it will fall through counter from rust. Desk clerk told me to dial... More

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Stratford
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 14, 2014

This hotel is terrible and the rooms are filthy. I have notified Choice Hotels that IMO they should not be allowed to bear the name of the chain. I don't expect much but I do expect the room to be clean, comfortable and fresh smelling. Book at your won risk! Not only was my room awful but when I went... More

Was this review helpful? Yes 1
Oshawa
1 review
1 of 5 stars Reviewed August 6, 2014 via mobile

Where do i begin? Upon arrival we were handed room keys and not even told a room and the worker walked away from us, we had to phisically ask which room we'd be staying in. We were told to park around side, while walking in we noticed the glass door to enter the hotel was smashed, in the staor case... More

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Toronto, Canada
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed August 5, 2014

Not sure where to begin...perhaps it was when we arrived (after midnight) to be told our room wasn't 'quite' ready & it would be 'another 20 mins or so'...??? Or, perhaps it was the uncleanliness of the hallways/common areas. Our room had not been vacuumed and the towels were far from white. The shower was good, so if the cleanliness... More

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Ottawa, Canada
Contributor
12 reviews 12 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed July 23, 2014

A hotel stay was not part of the plan during this trip. We ended opting to stay elsewhere, rather than stay on the pullout couch at gramma's house any longer. We Hotwired, Pricelined, Expedia-ed, hotels in Welland for 5 nights. Nothing was available at a reduced rate, so we picked this one full price (this still hurts a little). I'll... More

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Ontario
Contributor
11 reviews 11 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed June 15, 2014

After a two night stay here, I can only endorse the complaints many people have expressed below. Overpowering smell of cleaning fluids in reception and corridors. Musty smell in room. Dirty, stained carpets, chipped washbasin, no coffee or cups in the room on arrival. No net curtain on ground floor patio-style window, so the only choice was between darkness and... More

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Hotel M, Manager at Comfort Inn Niagara Falls/Welland, responded to this review

Thank you for taking the time to express your concerns here at Trip Advisor. I would like to personally apologize for your less than satisfactory stay with us. I am not sure why you were missing coffee or cups in your room but the issue will be brought up to my staff. As for the internet, I truly apologize for... More

Richmond Hill, Canada
Top Contributor
55 reviews 55 reviews
23 hotel reviews
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed May 29, 2014

The room was clean and functional. The bed was a bit hard but still comfortable with lots of pillows to choose from. The included hot breakfast was very good (eggs, pancakes, yogurt, etc.). The only complaints were that the ac/heater was quite noisy and you can easily hear hallway activity from within your room.

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Hotel M, Manager at Comfort Inn Niagara Falls/Welland, responded to this review

Thank you David for your review here at Trip Advisor. Our hot buffet breakfast is definitely a great highlight to your stay. This year we will have our new mattresses, which will hopefully provide you a much more comfortable sleep next time you're here. More

Boston, Massachusetts
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 28, 2014

I just recently visited Niagara Falls and stayed at the Comfort Inn in Welland Ontario. The hotel is about 15 minutes from the Falls which was convenient. The staff was very nice and accommodating. The bed was very hard and not good for my back. The room was clean, though the toilet handle was loose and had to hold it... More

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Hotel M, Manager at Comfort Inn Niagara Falls/Welland, responded to this review

Thank you Dawn for your review here at Trip Advisor. I am glad to hear you enjoyed your stay. We have our new mattresses coming this year so hopefully when you return you will have a much better sleep. Take care. More

Moosup, Connecticut
Contributor
12 reviews 12 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 26, 2014

I have stayed at the Comfort Inn this past weekend while visiting Canada. Well my room was clean, bed was hard like a rock, but very accomodating. I have experience very friendly staff and helpfull. This trip was my first time to Canada and I was little nervious about the food and drinks and also about people, but after staying... More

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Hotel M, Manager at Comfort Inn Niagara Falls/Welland, responded to this review

Thank you Jose for leaving us such a wonderful review here at Trip Advisor. We had a blast with you and your wife. I hope we will have the pleasure of seeing you both again. More

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Additional Information about Comfort Inn Niagara Falls/Welland

Address: 870 Niagara St., Welland, Ontario L3C 1M3, Canada
Phone Number:
Location: Canada > Ontario > Welland
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn Niagara Falls/Welland 2*
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Also Known As:
Comfort Inn Niagara Falls/Welland Hotel Welland
Comfort Inn Welland
Welland Comfort Inn
Comfort Inn Niagara Falls/Welland Ontario

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