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Comfort Inn Niagara Falls/Welland

2.0 of 5
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870 Niagara St., Welland, Ontario L3C 1M3, Canada
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Comfort Inn Niagara Falls/Welland
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Ranked #3 of 4 Hotels in Welland
A recent review
4 of 5 stars reviewed 1 week ago
Omar B Mississauga
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110 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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Top Contributor
81 reviews 81 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel may be clean and the staff friendly and helpful, however the hotel room that I was assigned to #123 needs some serious redoing. The carpet, although clean is faded and well worn and so are the furniture and the fixtures. When I checked in there was no desk lamp. The lady at reception made sure she brought one... More 

Was this review helpful? Yes 1
Welland, Canada
Top Contributor
79 reviews 79 reviews
16 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed February 2, 2015

All 3 hotels are about the same in welland so who ever has the best deal that day pick them there is no difference.... Service was average, rooms are typical hotel room , typical soaps and shampoo, nothing is modern like granite counter tops, tv are older in some rooms

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Niagara Falls, Canada
Senior Contributor
47 reviews 47 reviews
19 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed January 1, 2015

Was like a ghost town when we arrived 30 minutes early 230 and we were told no rooms were ready. Everyone was standing around not working at the front rather than cleanung rooms. They told me i had to come back at 3 for a room to be ready yet the place was dead. Also rooms are freezing. Room was... More 

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Toronto, Canada
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed December 4, 2014

checked in late, room was freezing, heater blowing cold air, front desk kept saying 20 minutes, after 45, he came and agreed it was cold, changed my room, now it's after midnight, new room cold as well, couldn't sleep. sink had rust, bed was not level. etc etc never never again.

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2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 12, 2014

I stayed in 101 checked in late and wanted to sleep right away but next door was being loud so I get up to call the desk and there is no phone. Check in and out were nice and fast and the staff were very friendly and knowledgeable. As I walked out my room in the morning a housekeeper was... More 

Was this review helpful? Yes 2
Washington DC, District of Columbia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed September 24, 2014

I traveled to Niagara Falls, Canada the end of June with my boyfriend. We had stayed at a Comfort Suites in Grand Cayman and found the hotel to be very nice and decided to book another Comfort hotel. Boy was that a mistake! When we first arrived, the hotel almost looked like a log cabin. Very quaint and cute...or so... More 

Was this review helpful? Yes 2
Toronto, Canada
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 23, 2014

My non-smoking room smelled of cigarette smoke, which seems to be a recurring complaint among reviewers. One of the 2 beds had a broken leg and was not level. The room and bathroom was generally quite run down. Luckily I was on my own this trip. If I was there with my family and not on my own we would... More 

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Montreal, Canada
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed September 22, 2014

Not a good stay. Room was ready but had not been vacuumed. There was no waste basket in the room. The room did not have either of the beds made up during our stay (2 nights) but the bathroom towels were replaced by the service staff. Room was a non-smoking room but stank of stale cigarette smoke. Breakfast was reasonable... More 

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North Bay, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 21, 2014

We recently stayed at the comfort inn in Welland On. for three days. We went to visit an old friend there who is sick and we wanted to see him for a last time. Our stay with you was a horrible experience. We arrived and checked in to room 202. The room looked like it had been used and not... More 

Was this review helpful? Yes 2
Indianapolis, Indiana
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 26, 2014

We wanted to stay in a reasonably priced hotel that wasn't too far away from the falls and I found this one. Once arriving at the hotel, we were given a smoking room, which was the only downfall. We immediately went to the front desk to talk to the attendant, who tried to get us a non-smoking room without charging... More 

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