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Comfort Inn Niagara Falls/Welland

2.0 of 5
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870 Niagara St., Welland, Ontario L3C 1M3, Canada
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Comfort Inn Niagara Falls/Welland
Best prices for: 1 room 1 guest
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Ranked #3 of 4 Hotels in Welland
A recent review
3 of 5 stars reviewed 2 weeks ago
sandra_l_golden Toronto, Canada
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113 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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1 review
2 of 5 stars Reviewed 1 week ago

This comfort inn is terrible. Do not stay here. When we arrived at the inn I noticed the window in the hallway that had been shattered the year before was still shattered. Our room that we were assigned was not cleaned, it was disgusting. We had to be put in another room. The toilets did not work and when we... More 

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Toronto, Canada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My son and I have stayed at the comfort inn in Welland for years when we come down to visit family. I've noticed they seem to have stopped trying in the past two years. The patio doors stick and need to be repaired. A few months ago the shower tap came right off in my hand and i had to... More 

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London, Canada
Top Contributor
106 reviews 106 reviews
6 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I found the room nice but kind of cold ... which is fine as I am always hot. Great duvet on the bed kept me toasty. There was a pile of plaster and fallen ceiling on the floor outside our door all day Saturday ... no cleaning staff??? (see photos below). They didn't make my bed (just an observation....I had... More 

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Mississauga
Top Contributor
102 reviews 102 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 8, 2015

The hotel may be clean and the staff friendly and helpful, however the hotel room that I was assigned to #123 needs some serious redoing. The carpet, although clean is faded and well worn and so are the furniture and the fixtures. When I checked in there was no desk lamp. The lady at reception made sure she brought one... More 

Was this review helpful? Yes 1
Welland, Canada
Top Contributor
79 reviews 79 reviews
16 hotel reviews
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed February 2, 2015

All 3 hotels are about the same in welland so who ever has the best deal that day pick them there is no difference.... Service was average, rooms are typical hotel room , typical soaps and shampoo, nothing is modern like granite counter tops, tv are older in some rooms

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Niagara Falls, Canada
Senior Contributor
47 reviews 47 reviews
19 hotel reviews
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed January 1, 2015

Was like a ghost town when we arrived 30 minutes early 230 and we were told no rooms were ready. Everyone was standing around not working at the front rather than cleanung rooms. They told me i had to come back at 3 for a room to be ready yet the place was dead. Also rooms are freezing. Room was... More 

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Travelers are raving about these Welland hotels

Toronto, Canada
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed December 4, 2014

checked in late, room was freezing, heater blowing cold air, front desk kept saying 20 minutes, after 45, he came and agreed it was cold, changed my room, now it's after midnight, new room cold as well, couldn't sleep. sink had rust, bed was not level. etc etc never never again.

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2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 12, 2014

I stayed in 101 checked in late and wanted to sleep right away but next door was being loud so I get up to call the desk and there is no phone. Check in and out were nice and fast and the staff were very friendly and knowledgeable. As I walked out my room in the morning a housekeeper was... More 

Was this review helpful? Yes 2
Washington DC, District of Columbia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed September 24, 2014

I traveled to Niagara Falls, Canada the end of June with my boyfriend. We had stayed at a Comfort Suites in Grand Cayman and found the hotel to be very nice and decided to book another Comfort hotel. Boy was that a mistake! When we first arrived, the hotel almost looked like a log cabin. Very quaint and cute...or so... More 

Was this review helpful? Yes 2
Toronto, Canada
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 23, 2014

My non-smoking room smelled of cigarette smoke, which seems to be a recurring complaint among reviewers. One of the 2 beds had a broken leg and was not level. The room and bathroom was generally quite run down. Luckily I was on my own this trip. If I was there with my family and not on my own we would... More 

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