What a lovely stay. Our suite had everything we could possibly need. The pool and hottub were a delightful way to end the evening. We really lucked out with a delicious complimentary bbq steak dinner, and the complimentary breakfast had more choices than we've found at any other hotel. The front desk staff and dining staff were friendly and helpful....
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Good business place to stay, but try checking in after 7pm and its a nightmare. I have done this twice now and there is a fntastic, helpful and charming lady on duty at this time, but she's on her own. Answering ALL the incoming calls, queries from existing gusts and those trying to check in. management need to give this...
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Subash Ramkissoon - General Manager
Dear Consult GP,
I am very happy that you enjoyed your recent stay with us, but I do apologize that the check in process was lengthy. We have added a second person in the evening to assist our guests and their needs. I will pass on your comments to Denise as well, and I agree,...
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We stayed at this hotel with our sports team and must comment on the cleanliness of the property and friendliness of the staff. A special thanks to Veronica and all the staff at the front desk, and Jacque in sales who took care of booking the 15 rooms for us. Thanks again!
Subash Ramkissoon - General Manager
Dear Steve J.
I have very happy that your team enjoyed their recent stay with us. I have passed on your comments regarding Veronica and Jacque and also to the rest of the team. We will continue to strive to make all teams comfortable and enjoy their stay with us.
Thanks
Subash
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The hotel is one of a group of hotels just off the 401 highway. It is a fairly typical older Residence Inn, nothing special but clean and comfortable. The rooms have just been renovated and the lobby is being redone so that's a plus.
Subash Ramkissoon - General Manager
Dear James Morton,
Thank you for the great comments and I'm happy that you like the new renovated rooms. You are accurate in that we are currently renovating the hallways and the lobby will be completed shortly.
Again, thanks for the great comments.
Subash
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I have stayed at this location 3 times over the last 2 years (most recently the last two weeks). It looks unremarkable from the outside, but boasts excellent, comfortable, well-kept rooms (most with kitchens, I believe) and a friendly & helpful front desk staff. The breakfasts are fine (for what you're paying). I have not used the exercise room or...
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Subash Ramkissoon - General Manager
Dear Pobbard,
Thank you for the wonderful comments regarding your recent stay with us, we really enjoy getting feedback. Regarding the internet, we are currently expanding our bandwith to ensure that even on nights where we have many guests online, that the speed is up to par.
Again, thanks for the wonderful comments.
Subash
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One of the worst experiences dealing with a manager. Unaccomodating cancellation policy. Charged me full one nights stay after cancelling 6 days before stay. Son was in a youth hockey tournament. Had full intention of taking family with me but my other child had an event come up a week before that changed the need for our own room instead...
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Subash Ramkissoon - General Manager
Dear PatN104,
Let me first thank you for commenting on your recent stay with us. I do apologize that you felt that I was condescending with you, that was never my intention. All teams that stay with us, sign a contract stating that we have a 7 day cancellation policy and that they agree to...
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Upon arrival check in was swift and courteous. I was upgraded to a 2 bedroom suite which was more than use but still a very nice touch. My room was immaculent and newly renovated The gym has gym quality equipment which was excellent (since it appears management actively reads the reviews I will point out the elliptical machine does need...
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Subash Ramkissoon - General Manager
Dear RexFriend, Thank you for the wonderful comments regarding your recent stay with us. Its always nice to have guests notice how great we try to make everyone's stay with us. I will be sure to pass on all of your comments to the rest of the staff.
Regards,
Subash
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Rooms were clean and the breakfast was excellent. The staff - not so great and the pool area is extremely slippery. My daughter stepped out of the pool and slipped and hurt herself quite badly - left a huge bruise & cut on her thigh. the whole area is done in ceramic tile which everyone knows when wet it is...
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From Subash Ramkissoon, General Manager
I am very sorry about your daughter slipping in the pool. The tiles are ceramic, however they are non slip in that they are rough and textured so that they prevent slipping, for the most part. The person at the front desk that you spoke to initially was the Front Office Manager, and she did...
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I've stayed at this hotel a number of times a year for the past five years - I have family in the area. During my current stay (April 2012) the whole place is being renovated. I stayed in one of the recently renovated rooms and it has made a big improvement. It was good before but it need need a...
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From Subash Ramkissoon, General Manager.
I would like to thank you for taking the time to comment on our property, we appreciate it very much. We all take much pride in our jobs and its nice when guests notice it. One suggestion, if you are looking for a gym with more equipment etc, we do have an affiliation with Body...
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I spent a night at this hotel to avoid the traffic just before Easter weekend. It is located just outside of Toronto.
This hotel is everything you are looking for if you are familiar with this hotel chain.
All suite, free breakfast, pool and whirlpool.
Very clean rooms.
At every Marriott Residence locations, I kind of get used to it,...
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From: Subash Ramkissoon, General Manager
I want to thank you for taking the time to comment on your last stay with us. We take pride in having a clean, and welcoming property where all of our guests feel like they are at their home away from home. I look forward to welcoming you back the next time you are in...
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