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Fire Mountain Lodge

Hotel website
121 Kananaskis Way, Canmore, Alberta T1W 2X2, Canada
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Fire Mountain Lodge
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Fire Mountain Lodge
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74 Reviews from our TripAdvisor Community

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Traveler rating
    20
    31
    11
    7
    5
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13
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2
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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    (74)
  • Mar-May only
    (17)
  • Jun-Aug only
    (27)
  • Sep-Nov only
    (19)
  • Dec-Feb only
    (11)
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There are newer reviews for Fire Mountain Lodge
See the most recent reviews
Toronto, Ontario
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed September 8, 2014

We stayed at Fire Mountain for two nights. I was a little weary after reading negative reviews about service and cleanliness but I was pleasantly surprised. Yes... we did notice that some of the utensil in the kitchen were still dirty, but that would be my only complaint (and an easier fix in the dishwasher). Check-in at Solara was a... More 

Was this review helpful? Yes 1
Waymarker, Director of Sales at Fire Mountain Lodge, responded to this review

Thank you for your comments.....Fire Mountain Lodge will be running under new management as of September 15, 2014 and we will ensure that all of the suites will be cleaned fully and maintained the way they should be. Please email me at your convenience so we could discuss a future visit under the new management. judy@waymarker.ca More 

Edmonton, Canada
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed September 8, 2014

We were on the ground floor and could park our truck out side the door which was good for unloading out stuff. The layout of the condo was good but it was diminished by how dirty it was. It didn't seem bad at first but then you notice the dust on the lamps, , baseboards corners of the floor, dishes... More 

Was this review helpful? Yes
Waymarker, Director of Sales at Fire Mountain Lodge, responded to this review

Lisa154914...thank you for your comments.....Fire Mountain Lodge will be running under new management as of September 15, 2014 and we will ensure that all of the suites will be cleaned fully and maintained the way they should be. Please email me at your convenience so we could discuss a future visit under the new management. judy@waymarker.ca More 

Ft. Wayne, IN
Level Contributor
58 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed August 26, 2014

We spent one night here on our trip from Indiana to Alaska. We were travelling with another couple and this was a nice change of pace from the motels we'd been staying in. The 2 bedrooms and 2-1/2 baths were so nice to have. We did our laundry in the condo, which was nice to avoid a lengthy wait in... More 

Was this review helpful? Yes
Darryll H, General Manager at Fire Mountain Lodge, responded to this review

Dear Guest: Thank you for taking the time to write an excellent review regarding your most recent stay with us. I’m pleased you enjoyed your stay in our fabulous suites. We do sincerely apologize regarding the check-in process and that we had to wait. Once again, thank you for your review and I do look forward to hosting you again... More 

Nanaimo, Canada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed August 23, 2014

Good property in a beautiful setting. We stayed at this property with many family and friends who were attending a family wedding in Canmore. The facilities offered everything we needed although the service and welcome we received upon arrival left us extremely disappointed. Time is needed to coach and train front desk employees on customer service. We found the room... More 

Was this review helpful? Yes
Darryll H, General Manager at Fire Mountain Lodge, responded to this review

Dear Deb T: Thank you for your review. It is only through guest comments such as yours that we can continue to improve our operation. I will ensure that all Front Desk Agents are retrained to better serve our guests. Once again, thank you for your review and I look forward to hosting you again on your next trip to... More 

Calgary, Canada
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed August 6, 2014

I had read the reviews and thought it couldn't possibly be that bad. I try to take reviews with a grain of salt. The worst reviews I usually put up to unhappy people not place, but I had a fabulous vacation, the accommodations didn't ruin it, but it would have been nice to have not payed all that money for... More 

Was this review helpful? Yes 1
Darryll H, General Manager at Fire Mountain Lodge, responded to this review

Dear Valued Guest: Thank you for sharing your experience. Please accept our deepest apologies for all the trouble and inconveniences caused. No excuses can be offered except we have failed in our service. I would like an opportunity to invite you back. Please contact me personally and I would be delighted to make sure you get the stay you deserve.... More 

Alberta
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
1 of 5 stars Reviewed July 7, 2014

We stayed at Fire Mountain Lodge for five nights in June. We were a fairly large group (six adults and a toddler) but I was confident these accommodations would suit our group, having stay at Fire Mountain in the past. When we arrived, I was surprised to see 1 bed in each room as I was told one bedroom would... More 

Was this review helpful? Yes 1
Darryll H, General Manager at Fire Mountain Lodge, responded to this review

Dear Guest: Thank you for sharing your experience. Please accept our deepest apologies for all the trouble and inconveniences caused. No excuses can be offered except we have failed in our service. I would like an opportunity to invite you back. Please contact me personally and I would be delighted to make sure you get the stay you deserve. We... More 

Simi Valley, California
2 reviews
4 of 5 stars Reviewed June 27, 2014

It was a 2 stories suit with 2 bedrooms and 2 bathrooms in basement. There was a fully equipped kitchen nice sitting area and dining area and a half bathroom. There was 1 balcony and a patio. I have family of 6 with 2 small kids. It was perfect for us. Kids watched bunnies and chipmunks in the patio. we... More 

Was this review helpful? Yes
Darryll H, General Manager at Fire Mountain Lodge, responded to this review

Dear champa_pal: Thank you for taking the time to post a 4/5 review regarding your recent stay with us! I’m pleased you enjoyed your stay in our fabulous suites with everything they have to offer. Indeed Canmore is an exceptional location to access along with phenomenal views of the mountains. Once again thank you for your review and we look... More 

Edmonton, Alberta, Canada
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 26, 2014

Fire mountain Lodge is the third bellstar property I visited in Canmore, first two were the Bellstars Canmore Lodges and Solara resort, All three I must say is the excellent Option to stay n be comforted in canmore! Fire mountain has a check in in another building ,"lodges at canmore" and they have a pool and hot tub over there... More 

Was this review helpful? Yes
Darryll H, General Manager at Fire Mountain Lodge, responded to this review

Dear Shafaqz: It’s always a pleasure to receive an excellent evaluation – thank you! I’m pleased you enjoyed our spacious and clean suites, location and friendly Team Members and Thank You! for the mention about me...:). Thank you once again for taking the time to post a review and I do look forward to hosting you again in future! Kind... More 

Canada
Level Contributor
97 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 287 helpful votes
4 of 5 stars Reviewed April 16, 2014

Stayed here with my family for 2 nights in March. We booked a 2 bedroom walk up room. These rooms are on the ground level so no stairs to haul luggage in from the car. You walk in the front door into the main level of the unit, here is your kitchen, living area, utility/laundry and a powder room. Downstairs... More 

Was this review helpful? Yes
Darryll H, General Manager at Fire Mountain Lodge, responded to this review

Dear momtravelswith3; As a Top Contributor on TripAdvisor, I especially appreciate your excellent review regarding your recent stay with us! I’m pleased you enjoyed our spacious and well-equipped suites. I’m pleased you also enjoyed our excellent location, which is just a short drive from downtown Canmore. Once again, thank you for your review and I do look forward to hosting... More 

Vancouver, Canada
Level Contributor
61 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed March 29, 2014

Signage to find this property is minimal and check in is at the sister property on the next block. While this looks like a newer property, it is located in an area where heavy development of condo like resorts are being built and near enough to each other to maximize density development. There is covered parking being covered by the... More 

Was this review helpful? Yes
Darryll H, General Manager at Fire Mountain Lodge, responded to this review

Dear MauiMamaG; Thank you for sharing your experience. Please accept our deepest apologies for all the trouble and inconveniences caused. No excuses can be offered except we have failed in our service. I would like an opportunity to invite you back. Please contact me personally and I would be delighted to make sure you get the stay you deserve. We... More 

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