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All 33 Canmore hotels

Fire Mountain Lodge

3.0 of 5 Hotel   |   121 Kananaskis Way, Canmore, Alberta T1W 2X2, Canada
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Ranked #20 of 33 Hotels in Canmore
A recent review
4 of 5 stars Reviewed October 13, 2014
Allene H
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66 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
4 of 5 stars Reviewed October 13, 2014

Stayed for one night and only wish it could have been longer. We were upgraded for free to the three bedroom end unit, which has spectacular mountain views off the deck. The place was perfectly clean and check in was easy. Would definitely stay again.

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Waymarker, Director of Sales at Fire Mountain Lodge, responded to this review

Thank you for staying with us and we were glad to upgrade you!! We hope to see you again very soon!! More

Dorchester, NB
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 29, 2014

Parking, although tight, was right at our door. The mini "condo" experience was great. Plenty of room for our traveling band of four. Large bedrooms with en suites, gas fireplace, supplied kitchen amenities so that groceries could be brought back for preparation and a small deck looking out to the mountains. Very quiet and close to downtown Canmore for walking.... More

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Waymarker, Director of Sales at Fire Mountain Lodge, responded to this review

We hope that you return again too! Thank you for staying with us and thank you for your descriptive comments. We really appreciate it! More

Toronto, Ontario
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 8, 2014

We stayed at Fire Mountain for two nights. I was a little weary after reading negative reviews about service and cleanliness but I was pleasantly surprised. Yes... we did notice that some of the utensil in the kitchen were still dirty, but that would be my only complaint (and an easier fix in the dishwasher). Check-in at Solara was a... More

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Waymarker, Director of Sales at Fire Mountain Lodge, responded to this review

Thank you for your comments.....Fire Mountain Lodge will be running under new management as of September 15, 2014 and we will ensure that all of the suites will be cleaned fully and maintained the way they should be. Please email me at your convenience so we could discuss a future visit under the new management. judy@waymarker.ca More

Edmonton, Canada
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 8, 2014

We were on the ground floor and could park our truck out side the door which was good for unloading out stuff. The layout of the condo was good but it was diminished by how dirty it was. It didn't seem bad at first but then you notice the dust on the lamps, , baseboards corners of the floor, dishes... More

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Waymarker, Director of Sales at Fire Mountain Lodge, responded to this review

Lisa154914...thank you for your comments.....Fire Mountain Lodge will be running under new management as of September 15, 2014 and we will ensure that all of the suites will be cleaned fully and maintained the way they should be. Please email me at your convenience so we could discuss a future visit under the new management. judy@waymarker.ca More

Ft. Wayne, IN
Top Contributor
51 reviews 51 reviews
31 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 26, 2014

We spent one night here on our trip from Indiana to Alaska. We were travelling with another couple and this was a nice change of pace from the motels we'd been staying in. The 2 bedrooms and 2-1/2 baths were so nice to have. We did our laundry in the condo, which was nice to avoid a lengthy wait in... More

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Darryll H, General Manager at Fire Mountain Lodge, responded to this review

Dear Guest: Thank you for taking the time to write an excellent review regarding your most recent stay with us. I’m pleased you enjoyed your stay in our fabulous suites. We do sincerely apologize regarding the check-in process and that we had to wait. Once again, thank you for your review and I do look forward to hosting you again... More

Nanaimo, Canada
Senior Reviewer
6 reviews 6 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 23, 2014

Good property in a beautiful setting. We stayed at this property with many family and friends who were attending a family wedding in Canmore. The facilities offered everything we needed although the service and welcome we received upon arrival left us extremely disappointed. Time is needed to coach and train front desk employees on customer service. We found the room... More

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Darryll H, General Manager at Fire Mountain Lodge, responded to this review

Dear Deb T: Thank you for your review. It is only through guest comments such as yours that we can continue to improve our operation. I will ensure that all Front Desk Agents are retrained to better serve our guests. Once again, thank you for your review and I look forward to hosting you again on your next trip to... More

Calgary, Canada
Contributor
19 reviews 19 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed August 6, 2014

I had read the reviews and thought it couldn't possibly be that bad. I try to take reviews with a grain of salt. The worst reviews I usually put up to unhappy people not place, but I had a fabulous vacation, the accommodations didn't ruin it, but it would have been nice to have not payed all that money for... More

Was this review helpful? Yes 1
Darryll H, General Manager at Fire Mountain Lodge, responded to this review

Dear Valued Guest: Thank you for sharing your experience. Please accept our deepest apologies for all the trouble and inconveniences caused. No excuses can be offered except we have failed in our service. I would like an opportunity to invite you back. Please contact me personally and I would be delighted to make sure you get the stay you deserve.... More

Alberta
Contributor
13 reviews 13 reviews
12 hotel reviews
41 helpful votes 41 helpful votes
1 of 5 stars Reviewed July 7, 2014

We stayed at Fire Mountain Lodge for five nights in June. We were a fairly large group (six adults and a toddler) but I was confident these accommodations would suit our group, having stay at Fire Mountain in the past. When we arrived, I was surprised to see 1 bed in each room as I was told one bedroom would... More

Was this review helpful? Yes 1
Darryll H, General Manager at Fire Mountain Lodge, responded to this review

Dear Guest: Thank you for sharing your experience. Please accept our deepest apologies for all the trouble and inconveniences caused. No excuses can be offered except we have failed in our service. I would like an opportunity to invite you back. Please contact me personally and I would be delighted to make sure you get the stay you deserve. We... More

Simi Valley, California
1 review
4 of 5 stars Reviewed June 27, 2014

It was a 2 stories suit with 2 bedrooms and 2 bathrooms in basement. There was a fully equipped kitchen nice sitting area and dining area and a half bathroom. There was 1 balcony and a patio. I have family of 6 with 2 small kids. It was perfect for us. Kids watched bunnies and chipmunks in the patio. we... More

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Darryll H, General Manager at Fire Mountain Lodge, responded to this review

Dear champa_pal: Thank you for taking the time to post a 4/5 review regarding your recent stay with us! I’m pleased you enjoyed your stay in our fabulous suites with everything they have to offer. Indeed Canmore is an exceptional location to access along with phenomenal views of the mountains. Once again thank you for your review and we look... More

Edmonton, Alberta, Canada
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 26, 2014

Fire mountain Lodge is the third bellstar property I visited in Canmore, first two were the Bellstars Canmore Lodges and Solara resort, All three I must say is the excellent Option to stay n be comforted in canmore! Fire mountain has a check in in another building ,"lodges at canmore" and they have a pool and hot tub over there... More

Was this review helpful? Yes
Darryll H, General Manager at Fire Mountain Lodge, responded to this review

Dear Shafaqz: It’s always a pleasure to receive an excellent evaluation – thank you! I’m pleased you enjoyed our spacious and clean suites, location and friendly Team Members and Thank You! for the mention about me...:). Thank you once again for taking the time to post a review and I do look forward to hosting you again in future! Kind... More

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Additional Information about Fire Mountain Lodge

Address: 121 Kananaskis Way, Canmore, Alberta T1W 2X2, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Price Range (Based on Average Rates): $
Hotel Class:3 star — Fire Mountain Lodge 3*
Number of rooms: 6
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Also Known As:
Fire Mountain Hotel Canmore
Fire Mountain Lodge Canmore, Alberta

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