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Mystic Springs Chalets & Hot Pools

Certificate of Excellence
3.5 of 5
Hotel website
140 Kananaskis Way, Canmore, Alberta T1W 2X2, Canada
Mystic Springs Chalets & Hot Pools
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Ranked #4 of 33 Hotels in Canmore
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
Delmasboy87
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265 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Contributor
25 reviews 25 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

This facility is great for families with kids. Stayed in unit 116, great view of the mountains. Heated outdoor pool, and hot tub was perfect après ski time. Units are well aquainted with Jenn Air grill, fireplace, 2 good sized bedroom, nice bathrooms and clean and comfortable. Outside gas bbq's available close by. Will Return !!!!

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Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

Thank you for taking the time to write us a review! We were so glad to see how much you enjoyed Mystic Springs and look forward to seeing you again. More 

Edmonton
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

A four hour drive from Edmonton, Mystic Springs is a wonderful weekend getaway. My two teens appreciated separate beds (they won't sleep together) and our fur-baby loved being able to come with her family on this holiday. Teens appreciated the free wifi to connect to social media. We were greeted by a goodie bag from the local Mut Hut (dog... More 

Was this review helpful? Yes 1
Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

Thank you so much for your kind words! We are so glad to see that you enjoyed your time in Canmore at Mystic Springs. We do try to have something for everyone (including social media savvy teens and fur-babies) so its nice to see that it was enjoyed by all. Hope to see you again soon! More 

Edmonton, Alberta
1 review
5 of 5 stars Reviewed 3 weeks ago

We loved our stay, there was plenty of room for our family of four. We loved the two story element - bedrooms upstairs with a nice living area with a full kitchen on the main floor. We loved that our room was just across from the pool too!

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Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

Thank you for your review, we appreciate it. Our pool is the largest heated outdoor pool in the Bow Valley, so we are very glad that you enjoyed it. We look forward to seeing you again soon! More 

Senior Contributor
25 reviews 25 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 21, 2015 via mobile

Great atmosphere. The chalet was nicely decorated in the 'mountain/wilderness' theme. The bed was very comfortable. The price was reasonable, especially since there were enough beds to sleep six. The kitchen had everything you need, and we could have easily cooked our own meals there. There is even a dishwasher! The hot tub was sheltered and fantastic. The pool was... More 

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Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

Thank you so much for your kind review! We were so happy to read that you enjoyed our Hot Tub and Swimming pool, it is actually the largest Outdoor Hot Pool in Canmore. We do hope to see you again soon. More 

Edmonton, Canada
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed February 21, 2015

I have stayed at this place several times previously when I travel with a larger group, in this instance a family ski weekend. We booked two 2-bd rm chalets. I have never had any significant issues staying before... the facilities are really decent. However on this trip I notice a few small problems with the cleanliness of the unit. First... More 

Was this review helpful? Yes 2
Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

Thank you for taking the time to write a review, as negative reviews do help us get better. We apologize for the issues you had during your stay with us. We do hope that you give us another try in the future. More 

Calgary, Canada
Contributor
11 reviews 11 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 9, 2015

We recently stayed at the Mystic Springs Chalets in Canmore. It was like staying in your own home. Very roomy and incredibly comfortable. The two storey townhouse style chalet included 2 bedrooms a large kitchen with a large eating area. very cozy living room area. Large ensuite bathroom with a great shower and a second full 4 peice bathroom. The... More 

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Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

John, We are so glad that you enjoyed your time at Mystic Springs. We were happy to see that you appreciated the beds and that you see us as a 'home away from home' accommodation. Hope to see you back soon! More 

Calgary, Canada
Contributor
11 reviews 11 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 27, 2015

We spent Christmas at Mystic Springs Chalets and thoroughly enjoyed it. Time spent walking and time in the hot pools made for a very nice get away for all of us. The kitchen was well supplied so we were able to cook our Christmas dinners, lunches, breakfasts...We will go back for sure, without hesitation.

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Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

Thank you Leanne for your kind words! We are glad you enjoyed your time at Mystic Springs over the Holiday Season and hope to see you back soon! More 

Medicine Hat, Canada
Contributor
17 reviews 17 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 13, 2015

This is the second time we stayed here and once again we weren't dissapointed. Only point this time is that there could be a bit more attention to detail with the cleaning and it would have been faultless, as the dishwasher was full of dirty dishes when we arrived. The chalet/lodge is a spacious comfortable place to stay and a... More 

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Waymarker, Director of Sales at Mystic Springs Chalets & Hot Pools, responded to this review

Thank you for coming back and staying with us....we love it!! We hope you come back again and again!! Our apologies for the dishes in the dishwasher....... More 

Colfax
Contributor
11 reviews 11 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 1, 2015

My family and I stayed here over Christmas and had a wonderful time. This was one of the few places that I could find with two bedrooms with the second bedroom having two beds. My kids are an 18 year old girl and 14 year old boy so we needed two beds. The staff were nice and helpful. We had... More 

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Waymarker, Director of Sales at Mystic Springs Chalets & Hot Pools, responded to this review

Thank you for spending your Christmas vacation with us!! We are so pleased to know that we fulfilled all of your needs and hope to see you back for many more! More 

Edmonton, Alberta, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 29, 2014

Stayed here for the Christmas holidays with my family and we loved it! It was clean, cozy, nice and had a great view from every window! The fireplace was a nice touch, made it feel more at home. On Christmas Day morning the staff came around with cookies and hot chocolate, so that was pretty nice too! It's also close... More 

Was this review helpful? Yes 1
Waymarker, Director of Sales at Mystic Springs Chalets & Hot Pools, responded to this review

Thank you for staying with us during Christmas!! We appreciate you taking the time to share your lovely comments with everyone about our property!! We hope to see you again very soon! More 

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