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Mystic Springs Chalets & Hot Pools

Certificate of Excellence
3.5 of 5
Hotel website
140 Kananaskis Way, Canmore, Alberta T1W 2X2, Canada
Mystic Springs Chalets & Hot Pools
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Ranked #6 of 33 Hotels in Canmore
Certificate of Excellence
A recent review
4 of 5 stars reviewed 1 week ago
CanadianGalAlberta Alberta, Canada
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281 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
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  • French first
  • German first
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  • All months
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  • Mar-May only
    (50)
  • Jun-Aug only
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  • Sep-Nov only
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  • Dec-Feb only
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Alberta, Canada
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

My son got married at the Cornerstone Theatre directly across the street May lomg weekend, 2015. This hotel was perfect. All guests were out of town and the large suite gave us lots of room to entertain. The staff were so very accommodating to us. Moved family rooms close together and made the party room available to us last minute.... More 

Was this review helpful? Yes
Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

Thank you for taking the time to write us a review, we are so happy that you enjoyed your time at Mystic Springs. We will pass along your comments to our staff. Hope to see you again soon. More 

Red Deer, Alberta
Level Contributor
112 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I wish there was a rating between AVERAGE and VERY GOOD as I would rate this property "GOOD". It's a little above average but not quite "very good" :) Anyway, we stayed one night and shared a 2 bedroom, 2 bathrm condo with another couple. There was lots of room, the place was nice and neat, fairly clean, although could... More 

Was this review helpful? Yes
Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

Thank you for taking the time to write us, all comments help us to improve. We have passed on your comments to the department heads, we do hope you come back again soon. More 

Edmonton, Alberta
1 review
5 of 5 stars Reviewed 3 weeks ago

Love mystic springs. Clean, great pool and staff. Very roomy with fantastic views of the mountains. Walking distance to downtown. Staff was very knowledgeable about surrounding hikes and events on Canmore. Would definitely stay there again

Was this review helpful? Yes
Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

Thank you for the review, we are glad to see you enjoyed your time with us. We look forward to having you back. More 

Ponoka, Alberta
1 review
5 of 5 stars Reviewed 3 weeks ago

So perfect in many ways. We loved our stay there. We had 4 rooms with 19 people and so much room for everyone. It was great. So close to so many tourist attractions. We did hiking, fishing, shopping and fine dining. Nice and close to Banff. The hot springs are tremendous! We will most definitely be back!

Was this review helpful? Yes
Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

Thank you for taking the time to write us such a nice review! We are glad to see that you enjoyed our little corner of Canmore. More 

Edmonton, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

The suites are filthy and need repair. We had lots of burnt out lights and loose handles. The carpet was so filthy tht I refused to take my shoes off. The pool had dirty bandaids floating in it and peeling paint. I brought up my concerns with the staff and they were disregarded. We were very disappointed because we had... More 

Was this review helpful? Yes 1
Wallaceburg
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a Condo type vacation rental so you do not have any housekeeping amenities, but who cares when you have a two bedroom, two level condo for the price of a single hotel room!!? The other bonus, beside the full kitchen, is the available BBQs in the courtyard. We ate out one night and grilled steaks the next. It's... More 

Was this review helpful? Yes
Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

We are so happy to see that you enjoyed your time with us! We hope to see you back soon. More 

Richmond Hill, Canada
Level Contributor
96 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed June 14, 2015

We had a very nice two storey, two bedroom, two bathroom chalet for a golf trip in June. Clean with big screen TV in the living room. Pretty reasonably priced for Canmore. The pool and hot tub were a bit tired, but still enjoyable. The staff was friendly. Its a five minute drive into Main Street Canmore and a 20... More 

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Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

Thank you for your review! We look forward to seeing you back again. More 

Ontario
Level Contributor
45 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed June 12, 2015

The town is amazing! We went to Canmore for a wedding in the mountains! There is not a vista that isn't amazing, the mountains are wonderful, but so are the parking lots! This whole town is wonderful, and has everything in it. We stayed at the Mystic Springs and it suited us perfectly. We had 5 people in our villa,... More 

Was this review helpful? Yes
Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

We are so glad to see that you loved Canmore and our hotel so much! We do hope to see you back soon! More 

Manchester, United Kingdom
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed June 12, 2015

We've visited many times and mystic just gets better! Staff at reception were really nice and we had a really nice welcome again. The unit we were in seemed to have been updated somewhat, new tv's, new flooring and granite work tops in the kitchen and bathrooms. A slightly more contemporary feel to the unit since the update. It goes... More 

Was this review helpful? Yes
Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

We are so glad to see that you continue to enjoy your time with us! Hope to see you back soon. More 

Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 10, 2015

Stayed here just a few days ago and had a terrific time. The rooms were fantastic, the kitchen was well stocked, the pool and hot tub were great. We bussed back from Banff one day and were dropped only 3 blocks away so it was the perfect location as well. The price was reasonable and overall we had a fantastic... More 

Was this review helpful? Yes 1
Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

Thank you for taking the time to write us such a lovely review! We are glad to see that you enjoyed your time with us. More 

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