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Mystic Springs Chalets & Hot Pools

Certificate of Excellence
3.5 of 5
Hotel website
140 Kananaskis Way, Canmore, Alberta T1W 2X2, Canada
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Mystic Springs Chalets & Hot Pools
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284 Reviews from our TripAdvisor Community

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Traveler rating
    160
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    27
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    10
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144
33
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7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (284)
  • Mar-May only
    (50)
  • Jun-Aug only
    (114)
  • Sep-Nov only
    (80)
  • Dec-Feb only
    (40)
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Seattle
1 review
2 of 5 stars Reviewed 1 week ago

The "hot pools" at Mystic Springs and Hot Pools were a broken hot tub and a dirty pool with a max depth of 1.5 meters. The exercise facility was a single treadmill in the laundry building. After traveling from Seattle, we learned upon check-in that our reservation was accidentally cancelled by the staff before we arrived. GOOD SAVE by a... More 

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Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our family stayed at Mystic Springs for a week as our summer vacation. The condo we stayed in (#105) was very nice. The beds were descent, we had 2 bathrooms and the kitchen was a good size. The good... - awesome sound proof units - great for pets as you have access outside from 2 doors in your unit -... More 

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Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

Thank you for taking the time to write us a review we appreciate the feedback as all comments help us to improve. We apologize that your experiance was not up to our usually high standards, and do hope that you give us another try. More 

Calgary, Canada
Level Contributor
54 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a wonderful experience at this chalet style hotel. Check in and check out were quick and easy, and the staff were friendly and helpful. It was spacious, with a full kitchen that even came equipped with a little container of dishwasher soap, cleaning cloths and paper towels to make clean up easier, as well as a beautiful dining... More 

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Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

Thank you for taking the time to write us a review, we appreciate it. We are glad you enjoyed your time with us, you are right that the lights around town are spectacular during the holidays!. Hopefully you can come see them. More 

Alberta, Canada
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 21, 2015

My son got married at the Cornerstone Theatre directly across the street May lomg weekend, 2015. This hotel was perfect. All guests were out of town and the large suite gave us lots of room to entertain. The staff were so very accommodating to us. Moved family rooms close together and made the party room available to us last minute.... More 

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Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

Thank you for taking the time to write us a review, we are so happy that you enjoyed your time at Mystic Springs. We will pass along your comments to our staff. Hope to see you again soon. More 

Red Deer, Alberta
Level Contributor
113 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed July 13, 2015

I wish there was a rating between AVERAGE and VERY GOOD as I would rate this property "GOOD". It's a little above average but not quite "very good" :) Anyway, we stayed one night and shared a 2 bedroom, 2 bathrm condo with another couple. There was lots of room, the place was nice and neat, fairly clean, although could... More 

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Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

Thank you for taking the time to write us, all comments help us to improve. We have passed on your comments to the department heads, we do hope you come back again soon. More 

Edmonton, Alberta
1 review
5 of 5 stars Reviewed July 9, 2015

Love mystic springs. Clean, great pool and staff. Very roomy with fantastic views of the mountains. Walking distance to downtown. Staff was very knowledgeable about surrounding hikes and events on Canmore. Would definitely stay there again

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Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

Thank you for the review, we are glad to see you enjoyed your time with us. We look forward to having you back. More 

Ponoka, Alberta
1 review
5 of 5 stars Reviewed July 9, 2015

So perfect in many ways. We loved our stay there. We had 4 rooms with 19 people and so much room for everyone. It was great. So close to so many tourist attractions. We did hiking, fishing, shopping and fine dining. Nice and close to Banff. The hot springs are tremendous! We will most definitely be back!

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Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

Thank you for taking the time to write us such a nice review! We are glad to see that you enjoyed our little corner of Canmore. More 

Edmonton, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 8, 2015

The suites are filthy and need repair. We had lots of burnt out lights and loose handles. The carpet was so filthy tht I refused to take my shoes off. The pool had dirty bandaids floating in it and peeling paint. I brought up my concerns with the staff and they were disregarded. We were very disappointed because we had... More 

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Wallaceburg
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 7, 2015

This is a Condo type vacation rental so you do not have any housekeeping amenities, but who cares when you have a two bedroom, two level condo for the price of a single hotel room!!? The other bonus, beside the full kitchen, is the available BBQs in the courtyard. We ate out one night and grilled steaks the next. It's... More 

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Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

We are so happy to see that you enjoyed your time with us! We hope to see you back soon. More 

Richmond Hill, Canada
Level Contributor
100 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed June 14, 2015

We had a very nice two storey, two bedroom, two bathroom chalet for a golf trip in June. Clean with big screen TV in the living room. Pretty reasonably priced for Canmore. The pool and hot tub were a bit tired, but still enjoyable. The staff was friendly. Its a five minute drive into Main Street Canmore and a 20... More 

Was this review helpful? Yes
Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

Thank you for your review! We look forward to seeing you back again. More 

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