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Mystic Springs Chalets & Hot Pools

Certificate of Excellence
3.5 of 5
Hotel website
140 Kananaskis Way, Canmore, Alberta T1W 2X2, Canada
Mystic Springs Chalets & Hot Pools
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Best prices for: 1 room 1 guest
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Ranked #6 of 33 Hotels in Canmore
Certificate of Excellence
A recent review
4 of 5 stars reviewed 2 weeks ago
Rowan F Richmond Hill, Canada
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275 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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  • All months
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  • Mar-May only
    (50)
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Richmond Hill, Canada
Level Contributor
96 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a very nice two storey, two bedroom, two bathroom chalet for a golf trip in June. Clean with big screen TV in the living room. Pretty reasonably priced for Canmore. The pool and hot tub were a bit tired, but still enjoyable. The staff was friendly. Its a five minute drive into Main Street Canmore and a 20... More 

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Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

Thank you for your review! We look forward to seeing you back again. More 

Ontario
Level Contributor
44 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The town is amazing! We went to Canmore for a wedding in the mountains! There is not a vista that isn't amazing, the mountains are wonderful, but so are the parking lots! This whole town is wonderful, and has everything in it. We stayed at the Mystic Springs and it suited us perfectly. We had 5 people in our villa,... More 

Was this review helpful? Yes
Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

We are so glad to see that you loved Canmore and our hotel so much! We do hope to see you back soon! More 

Manchester, United Kingdom
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We've visited many times and mystic just gets better! Staff at reception were really nice and we had a really nice welcome again. The unit we were in seemed to have been updated somewhat, new tv's, new flooring and granite work tops in the kitchen and bathrooms. A slightly more contemporary feel to the unit since the update. It goes... More 

Was this review helpful? Yes
Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

We are so glad to see that you continue to enjoy your time with us! Hope to see you back soon. More 

Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed here just a few days ago and had a terrific time. The rooms were fantastic, the kitchen was well stocked, the pool and hot tub were great. We bussed back from Banff one day and were dropped only 3 blocks away so it was the perfect location as well. The price was reasonable and overall we had a fantastic... More 

Was this review helpful? Yes 1
Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

Thank you for taking the time to write us such a lovely review! We are glad to see that you enjoyed your time with us. More 

Edmonton, Canada
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

wonderful resort with clean and well maintained condos, all amenities that you need provided , except you now have to pay for extra towels, soap,coffee etc. if you order room service, however free if you go to the front desk. This did throw me off. Great pool, BBQ facilities which we did utilize this time. We always stay at this... More 

Was this review helpful? Yes 1
Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

Thank you for taking the time to write a review for us and we are so glad to hear you enjoyed your stay. We have recently updated our Housekeeping Policies and your comments regarding in-room amenity replacement have been noted and passed along to management. Again, thank you for your feedback, your comments and suggestions help us to improve and... More 

Vancouver, Canada
Level Contributor
63 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed May 3, 2015

Stayed here last November when in town for a conference. The hotel is lovely - my 'room' was a 2 bed/2 bath condo with full kitchen and living room. The patio walked out to the pool and hot tub area. Everything was clean and in good condition. The price was very good for the quality of the accommodation. When I... More 

Was this review helpful? Yes 1
Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

Shawna, Thank you for taking the time to write us a review, all comments help us improve. Since your stay we have changed our entire team, including the manager. We apologize that that your experience was not up to our usual high standards and would like you to know that group business is very important to us. We do hope... More 

Calgary
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 29, 2015

We were pleasantly surprised by this resort: perfect for families, great location in Canmore, reasonable price. Having the large outdoor pool was a great way to keep the kids occupied. Rooms were clean and comfortable. Kitchen was well stocked with dishes.

Was this review helpful? Yes 1
Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

Thank you for taking the time to write us a review, We are so happy to see that you enjoyed your time (especially the pool) at Mystic Springs! Hope to see you back very soon! More 

Calgary Alberta Canada
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed April 20, 2015

Stayed April 13th and 14th 2015. Traveled with Hubby and two dogs. Had to book this last minute, check in was smooth and pleasant. Stayed in chalet 137. This unit was townhouse style (I think they all are) complete with fully equipped kitchen, great cable selection, each chalet has their own Wifi so that worked great. Dogs got treats and... More 

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Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

Samie, Thank you for writing us such a lovely review! We are glad to see that everything went smoothly on your trip. Mid week is usually the best time for a nice quiet visit. Hope to see you back soon! More 

Edmonton, Canada
Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed April 14, 2015

We spent our Easter long weekend here and really enjoyed it! The suites were more than comfortable to vacation in and I loved that the kitchen was fully equipt to cook everything (even our easter dinner)! Check in was quick and easy. It was clear that being a vacation type home there wouldn't be the normal hotel cleaning service, but... More 

Was this review helpful? Yes 1
Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

Courtney, Thank you for taking the time to write us such a nice review! We are so glad to see that you enjoyed your stay at Mystic Springs. It was nice to see that you had everything you needed for your Easter dinner and that you got to enjoy some of our Easter festivities at the property. Hope to see... More 

Provost Alberta, Canada
1 review
3 of 5 stars Reviewed April 13, 2015

Rooms show their use for sure, great access to pool and hot tub area. The deck on the pool needed to be cleaned better. Nice walk to downtown. We love having the seperate bed rooms so that people can go and be of by themselves. We visited at Easter this year and it was great seeing what the staff were... More 

Was this review helpful? Yes
Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

Thank you for taking the time to write us a review, all comments help us get better. We have passed on your comments to the department heads. Glad to see that you enjoyed the proximity to the downtown area and the Easter events. Hope to see you again soon! More 

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