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Mystic Springs Chalets & Hot Pools

Certificate of Excellence
3.5 of 5
Hotel website
140 Kananaskis Way, Canmore, Alberta T1W 2X2, Canada
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Mystic Springs Chalets & Hot Pools
Best prices for: 1 room 1 guest
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Ranked #6 of 33 Hotels in Canmore
Certificate of Excellence
A recent review
3 of 5 stars reviewed 3 weeks ago
ShawnaCanuck Vancouver, Canada
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270 reviews from our community

Traveler rating
    155
    70
    26
    10
    9
See reviews for
136
30
2
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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Vancouver, Canada
Top Contributor
59 reviews 59 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here last November when in town for a conference. The hotel is lovely - my 'room' was a 2 bed/2 bath condo with full kitchen and living room. The patio walked out to the pool and hot tub area. Everything was clean and in good condition. The price was very good for the quality of the accommodation. When I... More 

Was this review helpful? Yes 1
Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

Shawna, Thank you for taking the time to write us a review, all comments help us improve. Since your stay we have changed our entire team, including the manager. We apologize that that your experience was not up to our usual high standards and would like you to know that group business is very important to us. We do hope... More 

Calgary
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were pleasantly surprised by this resort: perfect for families, great location in Canmore, reasonable price. Having the large outdoor pool was a great way to keep the kids occupied. Rooms were clean and comfortable. Kitchen was well stocked with dishes.

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Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

Thank you for taking the time to write us a review, We are so happy to see that you enjoyed your time (especially the pool) at Mystic Springs! Hope to see you back very soon! More 

Calgary Alberta Canada
Contributor
20 reviews 20 reviews
12 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed April 20, 2015

Stayed April 13th and 14th 2015. Traveled with Hubby and two dogs. Had to book this last minute, check in was smooth and pleasant. Stayed in chalet 137. This unit was townhouse style (I think they all are) complete with fully equipped kitchen, great cable selection, each chalet has their own Wifi so that worked great. Dogs got treats and... More 

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Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

Samie, Thank you for writing us such a lovely review! We are glad to see that everything went smoothly on your trip. Mid week is usually the best time for a nice quiet visit. Hope to see you back soon! More 

Edmonton, Canada
Senior Contributor
41 reviews 41 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 14, 2015

We spent our Easter long weekend here and really enjoyed it! The suites were more than comfortable to vacation in and I loved that the kitchen was fully equipt to cook everything (even our easter dinner)! Check in was quick and easy. It was clear that being a vacation type home there wouldn't be the normal hotel cleaning service, but... More 

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Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

Courtney, Thank you for taking the time to write us such a nice review! We are so glad to see that you enjoyed your stay at Mystic Springs. It was nice to see that you had everything you needed for your Easter dinner and that you got to enjoy some of our Easter festivities at the property. Hope to see... More 

Provost Alberta, Canada
1 review
3 of 5 stars Reviewed April 13, 2015

Rooms show their use for sure, great access to pool and hot tub area. The deck on the pool needed to be cleaned better. Nice walk to downtown. We love having the seperate bed rooms so that people can go and be of by themselves. We visited at Easter this year and it was great seeing what the staff were... More 

Was this review helpful? Yes
Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

Thank you for taking the time to write us a review, all comments help us get better. We have passed on your comments to the department heads. Glad to see that you enjoyed the proximity to the downtown area and the Easter events. Hope to see you again soon! More 

Senior Contributor
31 reviews 31 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 25, 2015

This facility is great for families with kids. Stayed in unit 116, great view of the mountains. Heated outdoor pool, and hot tub was perfect après ski time. Units are well aquainted with Jenn Air grill, fireplace, 2 good sized bedroom, nice bathrooms and clean and comfortable. Outside gas bbq's available close by. Will Return !!!!

Was this review helpful? Yes 1
Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

Thank you for taking the time to write us a review! We were so glad to see how much you enjoyed Mystic Springs and look forward to seeing you again. More 

Edmonton
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 6, 2015

A four hour drive from Edmonton, Mystic Springs is a wonderful weekend getaway. My two teens appreciated separate beds (they won't sleep together) and our fur-baby loved being able to come with her family on this holiday. Teens appreciated the free wifi to connect to social media. We were greeted by a goodie bag from the local Mut Hut (dog... More 

Was this review helpful? Yes 1
Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

Thank you so much for your kind words! We are so glad to see that you enjoyed your time in Canmore at Mystic Springs. We do try to have something for everyone (including social media savvy teens and fur-babies) so its nice to see that it was enjoyed by all. Hope to see you again soon! More 

Edmonton, Alberta
1 review
5 of 5 stars Reviewed March 5, 2015

We loved our stay, there was plenty of room for our family of four. We loved the two story element - bedrooms upstairs with a nice living area with a full kitchen on the main floor. We loved that our room was just across from the pool too!

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Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

Thank you for your review, we appreciate it. Our pool is the largest heated outdoor pool in the Bow Valley, so we are very glad that you enjoyed it. We look forward to seeing you again soon! More 

Senior Contributor
25 reviews 25 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 21, 2015 via mobile

Great atmosphere. The chalet was nicely decorated in the 'mountain/wilderness' theme. The bed was very comfortable. The price was reasonable, especially since there were enough beds to sleep six. The kitchen had everything you need, and we could have easily cooked our own meals there. There is even a dishwasher! The hot tub was sheltered and fantastic. The pool was... More 

Was this review helpful? Yes 1
Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

Thank you so much for your kind review! We were so happy to read that you enjoyed our Hot Tub and Swimming pool, it is actually the largest Outdoor Hot Pool in Canmore. We do hope to see you again soon. More 

Edmonton, Canada
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed February 21, 2015

I have stayed at this place several times previously when I travel with a larger group, in this instance a family ski weekend. We booked two 2-bd rm chalets. I have never had any significant issues staying before... the facilities are really decent. However on this trip I notice a few small problems with the cleanliness of the unit. First... More 

Was this review helpful? Yes 4
Waymarker, Guest Relations Manager at Mystic Springs Chalets & Hot Pools, responded to this review

Thank you for taking the time to write a review, as negative reviews do help us get better. We apologize for the issues you had during your stay with us. We do hope that you give us another try in the future. More 

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