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BEST WESTERN PLUS Pocaterra Inn

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1725 Mountain Avenue, Canmore, Alberta T1W 2W1, Canada
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1 room 1 adult
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BEST WESTERN PLUS Pocaterra Inn
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692 Reviews from our TripAdvisor Community

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Edmonton, Canada
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was our second stay at this facility in the past four months, we loved it both times. Very large, modern and clean rooms, together with an excellent hot/cold continental breakfast, its also reasonably priced. It has a wonderful pool and hot tub, that we enjoyed on several occasions. The staff were all very pleasant and helpful, and being close... More 

Helpful?
2 Thank John O
Okotoks, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was great location to everything and not far from banff! The staff were so friendly and welcoming. The breakfast had many different options the pool was a little cold for a baby but good for adults, and the rooms was a great size.

Helpful?
3 Thank Sophie H
PocaterraMgmt, Director of Sales at BEST WESTERN PLUS Pocaterra Inn, responded to this review

Hi Sophie H, Thank-you kindly for your generous review! We are so happy to hear you encountered a positive experience with our wonderful team. It's great that you enjoyed the complimentary breakfast buffet and pool area. Thank-you for your stay and we hope to welcome you again! More 

Calgary, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Took my daughters and grand-children for a day in Banff and Canmore and stayed at the Best Western Pocaterra in Canmore. We had two rooms. The fireplace, air conditioner, bar fridge and blowdryer failed to work in one room and the other room had no heat. The lack of air conditioning and the lack of heat were both only discovered... More 

Helpful?
1 Thank linda a
PocaterraMgmt, Director of Sales at BEST WESTERN PLUS Pocaterra Inn, responded to this review

Hi linda a, Upon reading your review, we want to apologize that not every need was met to the standard we strive for. When things are not to your satisfaction it is important to us that you report these issues to us upon discovering them, which allows us an opportunity to resolve the issue. We recognize the discomfort and inconvenience... More 

Calgary
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have booked conferences and retreats at the Pocaterra for years now. They staff are always fabulous, although seems that management is hard to come by (they rotate people through often). The rooms are well maintained and very clean. Breakfast is fabulous (HOT continental) but on weekend mornings it can get crowded and busy. My kids love the water slide... More 

Helpful?
Thank MiningGirl
PocaterraMgmt, Director of Sales at BEST WESTERN PLUS Pocaterra Inn, responded to this review

Hi MiningGirl, Thank-you kindly for review of our hotel. We appreciate your generous feedback! It's great to hear that you enjoyed the amenities we offer, particularly the inclusive breakfast and pool area. We hope to get the opportunity to welcome you back again! More 

Red Deer, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have stayed here previously as it is pet friendly, clean and has pool and hot tub we use. Some breakfast items were put out everyday so were dry, but fresh and packaged options were also available. Friendly helpful staff.

Review collected in partnership with Best Western

Helpful?
2 Thank Valerie H
PocaterraMgmt, Director of Sales at BEST WESTERN PLUS Pocaterra Inn, responded to this review

Hi Valerie H, Thank-you for your kind review of our property and the quality of your stay. We're glad you enjoyed the pet-friendly room and hot tub! Even though some items are placed out daily, none should be considered "dry". This is not our standard by any means and we will follow up to make it better. We appreciate that... More 

Radium Hot Springs
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Overall a great experience. Friendly and professional staff, clean and beautifully decorated hotel. Conveniently located and easy to find. Room decor is very contemporary and the fireplace accents the rustic, mountain character.

Review collected in partnership with Best Western

Helpful?
2 Thank brendabY4390JS
PocaterraMgmt, Director of Sales at BEST WESTERN PLUS Pocaterra Inn, responded to this review

Hi brendabY4390JS, Thank-you very much for your kind review! We are so pleased to hear you enjoyed the cleanliness and decor of the hotel. It's great to also hear you enjoyed the fireplace and setting as well. We hope to welcome you back in the future! Thank-you for visiting Canmore! More 

Winnipeg, Canada
Level Contributor
70 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed December 27, 2015 via mobile

We decided to spend our Christmas holidays skiing. The Western plus was our choice. Nice hotel clean and organized. Breakfast does not offer a great variety, no cheese selection, but it was enough to start an adventurous day. The hotel offers an indoor swimming pool with a waterslide, however the chlorine in the water was so much that its smell... More 

Helpful?
2 Thank Gass1
PocaterraMgmt, Director of Sales at BEST WESTERN PLUS Pocaterra Inn, responded to this review

Hi Gass1, Thank-you very much for your feedback. We appreciate the time you took to review our Hotel. We're sorry breakfast did not offer the variety you were looking for. We get a lot of feedback from people saying breakfast is one of the highlights! It's unfortunate you didn't find what you were looking for (assortment of cheese's) and this... More 

Saffron Walden, United Kingdom
Level Contributor
112 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed December 24, 2015

Our last night in the Rockies and we did not know what to expect from Canmore. we were very pleasantly surprised. The quality of the hotel was good, the room was big enough and the breakfast has a good variety. What really makes this hotel is the view..... stunning!

Helpful?
2 Thank JackNIan
PocaterraMgmt, Director of Sales at BEST WESTERN PLUS Pocaterra Inn, responded to this review

Hi JackNlan, Thank-you for reviewing our Hotel. We really appreciate your kind words and generous feedback! It's great to hear you enjoyed the size of the room and the variety offered in the complimentary hot/cold breakfast buffet! We hope to see you again, thank-you for staying with us. Happy New Year! More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed December 19, 2015 via mobile

We stayed at this hotel a few times and it has been consistently good, but not great. The rooms are larger. The cable sucks. It has like 15 channels. The free breakfast is great. I think it's slightly over prices during the high season. 180$/night is too much.

Helpful?
2 Thank Sam D
PocaterraMgmt, Director of Sales at BEST WESTERN PLUS Pocaterra Inn, responded to this review

Hi Sam D, Thank-you for your review and feedback. We are glad to hear everything has been good during your multiple stays with us. We thank-you very much for your patronage. Our cable package consists of over 60 channels, so we apologize you were unable to find anything to your liking. If you feel you actually only had 15 channels... More 

Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 17, 2015

Outstanding in every respect. An awesome hotel in a beautiful environment. Well done Best Western. Pocatello is #1 in every way. Thanks to the staff for making our stay enjoyable. The pool is an excellent facility for the family. Rooms are exceptionally well done with a great decor. Canmore is a beautiful spot for all to take in.

Review collected in partnership with Best Western

Helpful?
2 Thank Lou K
PocaterraMgmt, Director of Sales at BEST WESTERN PLUS Pocaterra Inn, responded to this review

Hello Lou K, Wow! Thank-you so much for your generous review. We are so happy you enjoyed everything our Hotel has to offer. We look forward to the opportunity to welcome you back. Happy New Year! More 

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