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BEST WESTERN PLUS Pocaterra Inn

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1725 Mountain Avenue, Canmore, Alberta T1W 2W1, Canada
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BEST WESTERN PLUS Pocaterra Inn
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601 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
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Alberta
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Great hotel. We had a wonderful stay here. We were thrilled when we saw our room. The room was large enough for our family of 4 and was very clean. Breakfast is great. Pool is good with slide. Helpful Staff.

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Yorkton
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed again at Pocaterra Inn. Upgraded to King Suite and was absolutely fabulous. Beautiful room, all ameniates worked well. Breakfast fabulous though get there early to ensure a seat. Staff very friendly.

Review collected in partnership with Best Western

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T
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

clean, modernly decorated, parkete rather than carpets. Breakfast is lovely. Pool is good with slide. Helpful Staff. Strong wifi.. Only 20 minutes from the park, great bargain. Very helpful staff and many good maps

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Toronto, Canada
1 review
5 of 5 stars Reviewed 5 days ago NEW

Had a wonderful stay here. We were thrilled when we saw our room. The room was large enough for our family of 4 and was very clean. The room even had a fireplace that would be lovely in the winter. The kids loved the pool especially the water slide. Breakfast was great and was constantly being monitored and refreshed by... More 

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Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This was our second stay at this hotel and it was just as good as the first time. This hotel is spotless with friendly staff, large clean rooms with microwave, mini fridge, fire place and laminate floors (which is a great idea). The pool is great with a slide that kids at the hotel seem to love. The rooms also... More 

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Brampton, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Our room was great the staff is very helpful and always in a wonderful mood! The breakfast was delicious and gave us lots of energy for the busy days we had planned. The pool was busy in the evening, but it has a huge slide so it's expected to be busy. Only a 20 min drive to banff and 40... More 

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Winnipeg, Canada
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is clean and comfortable. The floor in our second level room was laminate, which was a refreshing change from carpet. The pool area had a water slide and quite a large hot tub. We were told that it closed at 8:00 or so, which is quite early and our kids were a little disappointed in this. We were... More 

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PocaterraMgmt, Director of Sales at BEST WESTERN PLUS Pocaterra Inn, responded to this review

Hi HeavyDB, Thank-you for taking time to review our property. We're so glad you enjoyed everything during your stay. We do apologize for the 8pm Sunday pool closure. It is a weekly thing, due to the required maintenance and cleaning required to up keep the pool to health and safety standards. While there is no "good" time to clean it,... More 

Nanaimo, Canada
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

This hotel is close to Banff and you have the lovely town of Canmore to explore. Would definitely recommend it . Because the pool has a waterslide there were a few families with noisy children in the halls, but they were no problem at night for sleeping.

Review collected in partnership with Best Western

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PocaterraMgmt, Director of Sales at BEST WESTERN PLUS Pocaterra Inn, responded to this review

Hi Merle B! Thank-you for your review :). We're so happy you enjoyed everything. The pool certainly is a highlight as is our location being in such close proximity to Banff! We hope to see you again and sincerely thank-you for your visit. More 

Winnipeg, Canada
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 1 week ago

We have stayed at the Best Western Pocaterra Inn the last 11 summers in a row, but the past couple years the property has noticeably gone downhill. A change in ownership from a franchisee to Saskatoon-based Royal Hotel Group has not been for the best. The personal touch of the front desk staff is the first impression lost on the... More 

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PocaterraMgmt, Director of Sales at BEST WESTERN PLUS Pocaterra Inn, responded to this review

Hi Chris D, Thank-you for reviewing our property for the 2nd time. We're saddened to hear that you feel that ownership is the cause for the problems mentioned, as they are not related. Since Remai-Zwack has taken over the property, our Trip Advisor reviews have actually risen from mid teens to 4th overall and the number 1 branded Hotel in... More 

Birch Hills
Level Contributor
8 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

We loved our balcony with the amazing mountain view, fantastic place to relax in the evening and with morning coffee. Great service, limited TV, firm pillows (which appeal to some people but nice to have a variety), wimpy shower. Very good breakfast, extended time appreciated on a holiday. Overall excellent place, would stay here again.

Was this review helpful? Yes
PocaterraMgmt, Director of Sales at BEST WESTERN PLUS Pocaterra Inn, responded to this review

Hi Cindy J! We're so glad to hear that everything was deemed excellent overall. Thank-you for your stay and we hope to see you again! More 

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