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Solara Resort & Spa

#11 of 33 Hotels in Canmore
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187 Kananaskis Way, Canmore, Alberta T1W 0A3, Canada
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1 room 1 guest
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Solara Resort & Spa
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563 Reviews from our TripAdvisor Community

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Traveler rating
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    68
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    18
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242
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
Date | Rating
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  • German first
  • Japanese first
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English first
  • All months
    (563)
  • Mar-May only
    (111)
  • Jun-Aug only
    (256)
  • Sep-Nov only
    (126)
  • Dec-Feb only
    (70)
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There are newer reviews for Solara Resort & Spa
See the most recent reviews
Tsawwassen, Canada
Level Contributor
84 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It is a good place but not as they rate it. The room is great and roomy (however dated to the 80's or 90's) but they promise a change of towels, bed made and garbage taken away each day BUT that did not happen. They say it is full housekeeping on the 4th day and we are past the fourth... More 

Was this review helpful? Yes
Darryll H, General Manager at Solara Resort & Spa, responded to this review

Dear Jim B: Thank you for your review and I am truly disappointed with the level of Housekeeping you experienced. I have discussed with my Team, this certainly is not a Solara standard. We strive to give our guests an excellent hospitality experience. I reply to all my reviews as you can see below. I welcome your challenge. Once again... More 

Vernon
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Good beds but the room and outside deck off of the living room and bedroom were very dirty to the point that we didn't want to go outside. The windows and fireplace were filthy. Guess they don't do windows and glass there. The swimming pool was a joke. It is a 2 foot wading pool that is only 3 feet... More 

Was this review helpful? Yes
Darryll H, General Manager at Solara Resort & Spa, responded to this review

Dear Dale N: I do appreciate your review regarding your past stay with us. Housekeeping is of the utmost importance in the hotel industry and what you experienced during your stay is certainly not a Solara standard. I apologize regarding the pool area. Ownership will be upgrading the pool area very shortly. My staff are well versed with the surrounding... More 

Moncton, NB, Canada
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location is excellent. Close to everything in Canmore. We had a two bedroom, two bath, luxury apartment and it had all that we needed. The furnishings were excellent, the appartment was very spacious and clean. We had a electric BBQ as well as a nice size patio looking out onto the mountains. I would definitely recommend this hotel. The... More 

Was this review helpful? Yes
Darryll H, General Manager at Solara Resort & Spa, responded to this review

Dear jocostain: Thank you for your awesome review noting our clean and amazing two-bedroom suite and the luxury bathrooms. All suites have a fully-equipped kitchens (full-sized refrigerator, stove, dishwasher and microwave) and en-suite washer/dryer. We will be upgrading the pool and hot tub area very shortly. Once again, thank you for your review and I look forward to hosting you... More 

Toronto
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I found my room to be clean and beautiful; luxurious spa shower and tub, very spacious rooms and excellent location. Would go back again in a heartbeat. Request a room on top floor for a better view. Had no problem with Internet and staff was very accommodating. The grounds were beautiful too. If you book a tour or bus back... More 

Was this review helpful? Yes
Darryll H, General Manager at Solara Resort & Spa, responded to this review

Dear AngelaCan: Thank You for your awesome review. I’m pleased you enjoyed your recent stay with us in our spacious Clean and well-equipped suites! As you mentioned the location is top notch. My team members are amazing I appreciate the kind comments. Once again, thank you for your review, your continued patronage and I do look forward to hosting you... More 

St. Albert, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Breath taking accommodations and grounds! Clean, beautiful, and so comfortable. Loved it all. Even the soaps and creams...could stay here in definitely. Stayed in condo...3 bedrooms, 3 full baths. ..stunning. All three rooms had kings, gorgeous upgrades, comfy robes...was like home, but way nicer!

Was this review helpful? Yes
Darryll H, General Manager at Solara Resort & Spa, responded to this review

Dear Jennifer Z: Thank you for rating your stay a 5/5! and your detailed review. Our well-equipped clean and spacious Three-bedroom suites are perfect for sharing and all have three bathrooms. Some of the patio views at Solara are simply amazing. Once again thank you for the great review. I look forward to hosting you again on your next trip... More 

Fort McMurray, Canada
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

So I struggled with this one. The surrounding area? Well you can't argue with the beauty of the Rockies. Even the resort itself was stunning. Upon entrance though.. The hallways were dark and carpet had a ton of stains. The walls you could tell had been patched a few times, wiped down other times. Ok, I get that a lot... More 

Was this review helpful? Yes 1
Darryll H, General Manager at Solara Resort & Spa, responded to this review

Dear NauticalDawn: Thank you for your review and I am truly disappointed with the level of cleanliness you experienced upon during your stay. The common areas are on a regular schedule to be cleaned, but as we have seen more use we have moved up our cleaning schedule. Plans are in the works to improve the Wi-FI. We be upgrading... More 

Huntington Beach, California
1 review
2 of 5 stars Reviewed 3 weeks ago

Nice clean rooms but this place is not maintained at all. Lacked hot water in 1 shower, took 3 days to repair. Movie theater was booked for 4 nights by someone else, really? Internet routers are so weak our two rooms NEVER had internet, just in lobby, all for $300 a night. Staff blamed it on Shaw cable speed. In... More 

Was this review helpful? Yes
Darryll H, General Manager at Solara Resort & Spa, responded to this review

Dear travelmanhb: I do appreciate your review regarding your past stay with us. I did email you a few days ago to discuss your issues personally, but you have not replied. We even extended a generous discount on your stay for the issues you experienced. Once again I'm truly disappointed with the issues experienced during your stay. Thank You for... More 

Calgary
1 review
5 of 5 stars Reviewed 3 weeks ago

I've stayed at the Solara numerous times now, and it continues to be a wonderful, very clean and, happily, a pet-friendly place to stay. We had a two-bedroom suite and it had two fireplaces, a balcony and a fully-equipped kitchen, complete with wine fridge.

Review collected in partnership with this hotel

Was this review helpful? Yes
Darryll H, General Manager at Solara Resort & Spa, responded to this review

Dear EmmEnn, Thank you for your awesome review and your continued patronage over the years! I’m pleased you enjoyed your most recent staycation and look forward to welcoming you back on your next trip to Canmore. Kind Regards, Darryll Hunter General Manager More 

Fredericton, Canada
Level Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Got a 3 BR condo on top floor of Bow Lodge for 3 nights. Spacious condo with option of 2 twins or 1 king in one of the bedrooms which was good as we had teenagers with us. Unit was not overly clean when we got there and the appliances weren't the best. Ice maker didn't seem to make cubes... More 

Was this review helpful? Yes
Darryll H, General Manager at Solara Resort & Spa, responded to this review

Dear OriginalShoon: Thank you for your awesome review noting our amazing stunning suites. All suites have come fully-equipped (full-sized refrigerator, stove, dishwasher and microwave) and en-suite washer/dryer. As well all suites have a fully stocked kitchen with all top notch appliances. I do apologize if you found our appliances not the best as well the cleanness not up to par,... More 

Calgary, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We have begun to enjoy Canmore more than Banff. It has the mountain scenery without the crowds. There are excellent restaurants and Canmore is a good town to walk around. Solara is an excellent place to stay. We have stayed twice so far and have another booked for Christmas. So obviously we like it! The staff are extremely helpful and... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Darryll H, General Manager at Solara Resort & Spa, responded to this review

Dear Stuart R: Thank you for your excellent review regarding, your recent stay with us! At Solara Resort & Spa. I’m pleased that you enjoyed your fully-equipped, condominium-size two-bedroom suites. Our Team’s mission is to ensure all of our guests receive Star treatment and go home with a memorable hospitality experience. Delighted to hear your pet enjoyed there stay as... More 

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