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Quality Resort Chateau Canmore

3.0 of 5
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1718 Bow Valley Trail, Canmore, Alberta T1W 2X3, Canada
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1 room 1 adult
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Quality Resort Chateau Canmore
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272 Reviews from our TripAdvisor Community

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There are newer reviews for Quality Resort Chateau Canmore
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Calgary, Canada
Level Contributor
110 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed December 14, 2015

We booked and stayed here for our staff Christmas Party this year. The rooms were kind of shabby and worn down. They were bigger though with an extra front "party room" if you want to call it that, that was convenient. The beds were decently comfortable and there were fireplaces in each room. Beware: Theres a train that runs DIRECTLY... More 

Helpful?
Thank Sasha G
GMChateauCanmore, General Manager at Quality Resort Chateau Canmore, responded to this review

Hi thank you for the feed back. I am sorry that the rooms where so hot. We are doing renovations to our rooms as well looking at replacing several a/c units as well. More 

North Vancouver, Canada
Level Contributor
80 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed December 8, 2015 via mobile

On the website it was discounted from $400/night to $122/night... I have learned this is a bait technique. I do not recommend this place unless desperate. Location is decent, off the highway. Rooms very typical budget style and beds had a mildew smell though faint. I the lobby is fantastic but people don't sleep in lobbies so... make the rooms... More 

Helpful?
Thank Ross M
GMChateauCanmore, General Manager at Quality Resort Chateau Canmore, responded to this review

Hello, We do not have a rate that high. Not even in our peak season. The beds are fairly new and we are working to improve the rooms. I want to thank you for your feed back. More 

Travelers are raving about these Canmore hotels

Calgary, Canada
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed December 8, 2015 via mobile

Parking lot needs to be plowed,check in was quick but unfortunately the room we were given was not done up😬😨!!!We were given another room,upon arrival we noticed in various areas of the room-wall paper coming off,area above shower drain had noticeable damage where you could see metal scratches,the fridge has never been defrosted at least 1 inch ice in the... More 

Helpful?
Thank kanuck2015
GMChateauCanmore, General Manager at Quality Resort Chateau Canmore, responded to this review

Hi Thank you for your feedback. I do appreciate it. I have talked with housekeeping about your concerns. We are also going through all the rooms to Upgrade everything that is possible. It does take time. If you come back I do hope you will give us another change. We aim to do better. More 

Leduc, Canada
1 review
2 of 5 stars Reviewed December 6, 2015 via mobile

We stayed one night at the hotel. Only one ice machine worked on the fourth floor. The hot tub jets were not functional and there was enough chlorine in it to purify the Nile river and bleach our bathing suits. The mattress was formerly used at a trampoline park and was well worn in to say the least. The room... More 

Helpful?
Thank zmanraddad
GMChateauCanmore, General Manager at Quality Resort Chateau Canmore, responded to this review

Sorry you did not enjoy your stay, We did have problems on the weekend and who ever used the hotel did have there room charges dropped. We did find out on Sunday and closed the hot tub till we can have it repaired. The Ice Machines have been repaired and as for beds we are in the process of replacing... More 

Winnipeg Manitoba
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 25, 2015 via mobile

First impressions of the room and hotel were good. I was in a fourth floor room with a fireplace. Bed was super comfy. They have obviously been doing some renovations already and it will be great to see it all when it's done. The building has some great bones and the new additions are looking good.

Helpful?
1 Thank Graeme S
GMChateauCanmore, General Manager at Quality Resort Chateau Canmore, responded to this review

Thank you very much for the feed back. We always like to hear what our quests have to say. Hope to see you on your next visit to Canmore. More 

Calgary, Canada
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed November 23, 2015

on the outskirts of downtown Canmore but walkable distance to everywhere. Good value and average accomodations. Cold floors in the morning.. bring warm slippers. Friendly staff. They take Aeroplan and have a restaurant Woody's inside the hotel.

Helpful?
1 Thank 201moonshine
GMChateauCanmore, General Manager at Quality Resort Chateau Canmore, responded to this review

Thank you for the review. I appreciate your comments There is a heater and a fireplace. That should keep the bathrooms floors warm. As for the Shower I am sorry. We do not seem to have a problem with the hot water so I will look in to it. Thank you. We are currently undergoing renovations but I am not... More 

Calgary, Canada
1 review
1 of 5 stars Reviewed November 8, 2015

We were staying here as part of a group. Sheets were bloodstained, pee stained and poop stained. Underaged guests were harassed at their door by drunken thugs. Management useless. Do not stay here!!! As well very close to train tracks - LOUD!

Helpful?
Thank tiglil
GMChateauCanmore, General Manager at Quality Resort Chateau Canmore, responded to this review

Hello, Sorry for the late reply. I want to assure you That the bedding was clean we send out all our Laundry to a local cleaners. But I am so sorry that those sheets were put on the bed. I will make sure Housekeeping watch's for this in the future. We have already discussed this with that Dept. The Gentleman... More 

Edmonton, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 26, 2015

The exterior wasn't overly impressive, but once we walked in we were impressed! Beautiful lobby and friendly staff that managed to get us in our room early. Had a street-facing room on the 4th floor and it was really quite nice. Loved the fireplace, which was off still from the summer season but someone came up and turned it on... More 

Helpful?
1 Thank HappyCanucks2014
Wiltshire, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed October 26, 2015

Stayed for 2 nights at start of Rockies road trip. Large room Comfortable enough. Small Spa which we used. Walkable into town centre. Close enough for exploring Banff area and start of national park. Staff helpful.

Helpful?
1 Thank IMH1960
Red Deer, Alberta, Canada
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed October 24, 2015 via mobile

I'm not one to post a negative review unless truly dissapointed. We booked this hotel for a board retreat and had about 10 rooms booked. Upon arrival they had made some minor errors with the booking when they insisted the first few guests pay for their rooms, even though they were told the association was covering costs. This was cleared... More 

Helpful?
2 Thank Brandon B
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