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Quality Resort Chateau Canmore

3.0 of 5
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1718 Bow Valley Trail, Canmore, Alberta T1W 2X3, Canada
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1 room 1 adult
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Quality Resort Chateau Canmore
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272 Reviews from our TripAdvisor Community

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Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We went here right near the new years, and most aspects of the facility was satisfactory at best. The resort is clean, lobby was very nice, and the rooms definitely provide great value. However, we were greeted by well... Nothing... When we entered, the reception was missing. No one showed up for 15 minutes. The gentleman then assigned the four... More 

Helpful?
Thank Charles K
GMChateauCanmore, General Manager at Quality Resort Chateau Canmore, responded to this review

Hello, Thank you for the feedback. I will chat with the person that was on duty so it does not happen again. I am sorry about his customer service Dean Bertsch General Manager More 

1 review
1 of 5 stars Reviewed 2 weeks ago

Rude customer service. False advertising and a dirty room. Don't go if going going for the hot tub as it has not been working since October... but no one will tell you that. They even said to enjoy it, knowing it wasn't working. Forget the pool its's ice cold and the sauna is room temperature. Refused to give refund.

Helpful?
Thank Katie M
GMChateauCanmore, General Manager at Quality Resort Chateau Canmore, responded to this review

Hello, I am sorry you did not like your stay. I will discuss the condition of your room with Housekeeping. The hotel tub has worked fine since October. We where closed over the Christmas and New Years break waiting for a part. Which was installed a couple of weeks ago and it again was working. The thermostat was replaced as... More 

Travelers are raving about these Canmore hotels

Edmonton, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were in town for a quick overnight trip and needed an affordable but clean place to stay. Although the rooms are dated, the room as clean and the staff were friendly. The room has a fireplace and a beautiful view of the mountains. I would consider this establishment again should I be in the area again.

Helpful?
Thank kmarsters
GMChateauCanmore, General Manager at Quality Resort Chateau Canmore, responded to this review

Thank you very much for your feedback. We do appreciate it. I will remind housekeeping to check how many people are in a room. Hope to see you back soon. More 

St. Albert, AB, Canada
Level Contributor
7 reviews
4 of 5 stars Reviewed 3 weeks ago

My family of 5 stayed at this hotel for a ski weekend and were pleasantly surprised! For half the price of the cheapest hotel we could find in Banff we were 38 minutes from Sunshine Ski Hill. The room was clean and comfortable for the 5 of us. We made use of the gym, the pool and the hot tub.... More 

Helpful?
Thank mmbcbt49
Edmonton, Canada
1 review
3 of 5 stars Reviewed 4 weeks ago

The Chateau Canmore is a hotel that my family and I have stayed at a number of times. It is nothing fancy, but it is usually affordable, fairly clean and reliable. It is one of the few places in Canmore where a larger family can fit into one room. This year we booked our typical after Christmas ski trip and... More 

Helpful?
Thank Robert K
GMChateauCanmore, General Manager at Quality Resort Chateau Canmore, responded to this review

Hello Sir, I do remember your initial email. As well the gentleman from the choice program who asked if we would authorise points for your stay. Yes oh course we would had he explained the problem correctly to me. He did seem like he wanted a Yes or No answer with out explaining the situation. Send me an email directly... More 

Toronto, Canada
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Certainly traveled a lot in the past couple months, and I stayed here as an over night stop on my way from Alberta to BC. This hotel was a random pick off the internet but turned out to be pretty nice. The lobby had a "back to nature" feel, the wooden stairs and decor gave a primitive feeling, yet the... More 

Helpful?
1 Thank DreamAroundtheWorld
GMChateauCanmore, General Manager at Quality Resort Chateau Canmore, responded to this review

Thank you for your feed back. We do appreciate hearing from our quests. I am happy that you enjoyed the hotel and hope to see you back next time you come through. Dean Bertsch General Manager More 

Level Contributor
16 reviews
4 hotel reviews
2 of 5 stars Reviewed December 28, 2015

So not worth the price we paid. The heat wouldn't turn off so we had to pry open the window which had a Brocken latch. Neither bedside lamp had functioning switches and there was make-up on the duvet. Never stay here.

Helpful?
Thank Cecile W
Red Deer, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 26, 2015

nice spot love breakfast...cheap, great gym, spa pool mountain views close to Calgary nice drive, good highway near national park, wild life near shopping close to liquor store walking distance of tails

Helpful?
1 Thank Cheryl C
GMChateauCanmore, General Manager at Quality Resort Chateau Canmore, responded to this review

Hi, Thank you for the comments. We do appreciate your feed back. Glad you enjoyed your stay. Hope to see you at the hotel again soon More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 26, 2015 via mobile

Booked room online and when I arrived I was greeted be a very kind and helpful employee! She informed me about the room I booked and guided me through the check in process with patience and friendliness :) The room and view were spectacular! From the fireplace to the snow capped mountains, this was the best room, view and service... More 

Helpful?
1 Thank Mistert B
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 24, 2015 via mobile

We have spent 2 great nights with my family. This is a good choice to discover awesome places in Canmore and Banff. The hotel is clean and the staff is so kind. Good beds to rest. Amazing hot tub and sauna. Great quality of food in the restaurant

Helpful?
1 Thank Carlos B
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