We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grande Rockies Resort

Hotel website
Hotel packages
901 Mountain Street, Canmore, Alberta T1W 0C9, Canada
Special Offer
Bed & Breakfast
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Grande Rockies Resort
Professional photos View all
Browse nearby
Grande Rockies Resort
Write a Review

64 reviews from our community

Traveler rating
    20
    11
    10
    14
    9
See reviews for
30
16
Solo
0
1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (64)
  • Mar-May only
    (25)
  • Jun-Aug only
    (0)
  • Sep-Nov only
    (12)
  • Dec-Feb only
    (27)
All months
There are newer reviews for Grande Rockies Resort
See the most recent reviews
Calgary, Canada
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We booked a little mountain getaway from Calgary during Spring Break at The Grande Resort of the Rockies. We got a 2 bedroom suite and the kids were excited to use the waterslide/pool area. However, we were so disappointed and almost disgusted by the cleanliness of the room and hotel. The condo smelt of grease and all the walls, doors... More 

Was this review helpful? Yes 4
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear DMUncles, I am sorry to hear about your experience with us. We strive to provide the highest levels of cleanliness in both our common spaces and within our guest rooms. We have a dedicated staff member to our public spaces so I will ensure that your comments are passed along. I'd love the opportunity to discuss your stay in... More 

Edmonton, Canada
Senior Contributor
40 reviews 40 reviews
23 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed March 31, 2015

It's not that this hotel is bad, it's just...... ok. Nothing stunning, but lots wrong. For starters, staffing must be a big issue. A huge line at check in time (like, 10 families in line) and 1 person working the desk. Housekeeping must be a huge issue too- not enough people to do the work would be my guess. Our... More 

Was this review helpful? Yes 2
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear RunerChickie, Thank you for providing me with your insights into your stay. I apologize for the issues you faced. We have a person dedicated to cleaning our common spaces, so I will certainly follow up to ensure that he continues to clean each hallway in a timely manner. I'd love the opportunity to discuss your stay further, please feel... More 

Edmonton, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed March 30, 2015

Phoned to make sure room would be ready at check-in. Was told it would be - it wasn't. Kitchen had one tiny pot, no dish soap, floors and counters covered in dust, you get the idea. We booked the stay and ski package but the front desk has no record of the ski part. Still waiting for that $200 issue... More 

Was this review helpful? Yes 3
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear Rob M, First I'd like to apologize for you experience. We make every effort to ensure our rooms are fully stocked with smallwares and dishes, so I'd love to follow up with you further. I would also like to assist you with the issue with your ski package, if you would like to contact me directly, please feel free... More 

Calgary, Canada
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 30, 2015

I stayed here with my sister and mom for a ski weekend in March 2015. I've stayed here before and had a great experience, but not the case this time. Although our room was very nice, we were missing a lot of items from it when we arrived- towels, soap, garbage bags, bedding etc. When I called down to the... More 

Was this review helpful? Yes 3
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear r0binm87, Thank you for sharing your experience with us. I am sorry for the issues you encountered during your time with us. I take pride in our staff's exceptional customer service, so I'd love to discuss further your experiences. Please feel free to contact me directly at 587-222-0700 or via email at brentb@bellstar.ca. Sincerely, Brent Batten Hotel Manager More 

St. Albert, Canada
Top Contributor
56 reviews 56 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 28, 2015 via mobile

spent 2 nights here and have no complaints. There are a few little things, like the shower door handle was not bolted on, no shampoo in the room, but all in all we gad a very nice visit. Pool is great, a little cool, but tons of fun.

Was this review helpful? Yes
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear Bpegrad, Thanks for taking the time to pass along your experience. Our maintenance team visits each room prior to arrival, so I will ensure they are taking a close look at the shower handles. I'm sure our team was able to quickly resolve your lack of shampoo, as we do stock each room with Hydro Spa products, I do... More 

Red Deer, Canada
Top Contributor
166 reviews 166 reviews
40 hotel reviews
130 helpful votes 130 helpful votes
4 of 5 stars Reviewed March 28, 2015

First, some quick background about this trip: my boyfriend's company decided they wanted to have their annual Christmas party here last Nov. They let the receptionist book it (who is no longer with the company) and I don't think she did a lot of research before she booked it. At the time (last summer I think) when she reserved it,... More 

Was this review helpful? Yes 3
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear LazyRose, Thanks for providing us with your feedback. I'm glad you were able to give your insight for others in regards to your experience. We host a lot of Christmas parties and I'm glad you enjoyed the food that was served. Our front desk is definitely helpful when it comes to suggestions for activities around the local area, so... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 24, 2015

I spotted a deal for this resort on Living Social and my husband, children and I had stayed before and been very happy, so I bought the voucher. My husband and I arranged time off work and child care for our kids and booked our trip. Today we called to see if it would be possible to switch our reservations... More 

Was this review helpful? Yes 2
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear Farrah G, Thanks for taking the time to provide me with your feedback. I am definitely disappointed to hear about your experience and would love the opportunity to speak to you in more detail around it. Please feel free to contact me directly, either via email at brentb@bellstar.ca or by phone at 587-222-0700. Sincerely, Brent Batten Hotel Manager More 

Edmonton
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 22, 2015

My wife and I had a three day stay here in March 2015. This was once a nice place, but a lack of maintenance and poor planning when it was built make it average today. The room we stayed in had a steam shower. The doors on the shower had come off the track and at some time water had... More 

Was this review helpful? Yes 2
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear BigCliff, Thank you for taking the time to share your experience. I am sorry to hear about the challenges you faced with your room. That is certainly not the standard we hold ourselves too. Each room is given an inspection prior to guest arrivals by both housekeeping and maintenance. I will ensure that I follow up and pass along... More 

Southern Alberta
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed March 20, 2015

Three weeks ago I booked a 2 bedroom suite. My husband and I planned our very busy work schedules around a much anticipated weekend away. Today I received a call from the hotel saying they had no space and would not accommodate my booking. Perhaps they need to re evaluate their policies and procedures around booking and reservation. Thanks for... More 

Was this review helpful? Yes 5
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear Happy Albertan, Thank you for taking the time to share your feedback. I would love to discuss the situation further with you, so please feel free to reach out to me directly at 587-222-0700 or via email at brentb@bellstar.ca. Sincerely, Brent Batten Hotel Manager More 

Edmonton, Canada
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 19, 2015

I recently stayed here for 2 days/nights with my husband and infant son. The hotel was very nice and extremely clean. We will definitely stay here again. We did however have a few small complaints. I booked via groupon and some of the information was a little misleading or omitted. We booked a non-suite room, at the time of booking... More 

Was this review helpful? Yes 1
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear Nicole D, Thank you for taking the time to share your feedback. I'm sorry that you had a challenge with the pool temperature, we do try to keep it at a very comfortable temperature for all our guests, so I will certainly follow up on this issue. The rooms in our boutique building while extremely comfortable do not come... More 

Questions? Get answers from hotel staff and past guests. Ask a question

39 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (9)
Viewed
Room/suite (4)
Viewed
Bathroom (2)
Viewed
View from room (1)
Viewed
0:48
Videos (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (30)
Viewed
Room/suite (5)
Viewed
Business center/function rooms (3)
Viewed
Pool/beach area (2)
Viewed
Hotel & grounds (3)
Viewed
Dining (1)
Viewed
Bathroom (1)
Viewed
Other (15)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question