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Grande Rockies Resort

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901 Mountain Street, Canmore, Alberta T1W 0C9, Canada
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Grande Rockies Resort
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Grande Rockies Resort
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64 reviews from our community

Traveler rating
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    10
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    9
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30
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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Calgary, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We went to this hotel on Good Friday of the Easter weekend. We had booked a one bedroom with kitchenette. Unfortunately they were over sold. Staff was very helpful and did their best to accommodate and apologize for the mix up. Elyse was fantastic and did what ever she could to help us out.So we ended up getting a one... More 

Was this review helpful? Yes 3
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear Headrush2013, Thank you for your feedback in regards to your recent stay. We certainly try to address any maintenance concerns immediately to ensure that your stay is not impacted by an item like a shower not draining or a light bulb burning out. I will most definitely follow up with our teams in that regard. Our pool area is... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We travel to Canmore once or twice a year for a family holiday. I will preface this by saying that we usually stay at another property in the area but we thought we'd try something different this time. We decided to stay at this resort specifically, because of the pool and water slide. However, when we arrived the whole pool... More 

Was this review helpful? Yes 1
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear Sparkerj, I am sorry to hear about the issues you faced while you were with us. We certainly have attempted to contact each arriving guest well in advance of our pool being closed for annual maintenance until the first week in May, as well as posting it on our website and booking partners, I'm sorry that this wasn't communicated... More 

Calgary
Top Contributor
64 reviews 64 reviews
31 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a nice stay here. Overall good amenities, but I'd say something about the layout just generally felt off. Weirdly planned out. A big rabbit warren of condos. Had to drive around though condo maze to find parkade entrance . Pool had waterslide and indoor/ outdoor hot tub and kids area. Outdoor hot tub a bit weird as surrounded... More 

Was this review helpful? Yes
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear Weliketofly, Thanks for sharing your feedback on the property. I am glad to hear that your kids got some entertainment out of the shower features! The indoor/outdoor hot tub and the rest of the pool area are certainly a great way for a family or just an individual to relax! Thank you again for your feedback and we'd love... More 

Britsh Columbia
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were a late check-in and that all went fine and friendly. It was a long way to our room - the place is much bigger than it looked when we drove up to it. Our room was not like a normal hotel room but like a small apartment - full kitchen area, separate bedroom, large balcony and living room.... More 

Was this review helpful? Yes
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear WestWind12, Thanks for taking the time to share your feedback with us. I'm glad to hear that you enjoyed your room and the in room amenities. The hotel offers rooms that range from the condominium style like you experienced to a standard hotel room to our luxurious penthouse units, so there is a room type for everyone! I am... More 

Edmonton, Canada
1 review
4 of 5 stars Reviewed 3 weeks ago

There were seven of us going to a wedding in B.C. We stayed two nights at the Grande Rockie Resort. We were pleased with our accommodation The beds were comfortable and the suites clean and well equipped. The elevator was not working for part of Friday but we just used the stairs. The pool was great, especially enjoyed the indoor/outdoor... More 

Was this review helpful? Yes
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear Heather, Thank you for your feedback. I'm pleased to hear of your experience with us. We look forward to hosting you on your next trip to the Canmore area. Sincerely, Brent Batten Hotel Manager More 

St Albert, Ab
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Our family has been to this resort multiple times in the past. This will most likely be our last. Not sure what has happened here as it use to be a great spot but not anymore. We showed up at 4 on our check in day which is right on time for check in. They asked for an extra 25... More 

Was this review helpful? Yes 1
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear Brad G, Thanks for sharing your feedback and concerns with us, I'm certainly disappointed to hear about your experience as that is not the standard we strive for at the Grande Rockies.. I'd love the opportunity to discuss your stay in more detail and would sincerely appreciate you giving me a call directly at 587-222-0700 or via email at... More 

Edmonton, Canada
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The resort is at an excellent location, just about 20 minutes from Banff. Each room had a well stocked kitchen, an open balcony with furniture and a barbeque, clean rooms and bathrooms with spa-style showers. The pool is quite nice as well. All of this made this a lovely place to stay. There were some downers though. The underground parking... More 

Was this review helpful? Yes
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear JDanish, Thanks for taking the time to share your feedback. I'm glad that you enjoyed your stay and am sorry you had a few challenges with the extra bed and the size of the parkade. I have passed along your comments to our teams to ensure that moving forward this issue is addressed. I'd love to discuss your stay... More 

Calgary, Canada
Senior Contributor
43 reviews 43 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Let me start by saying this was the worst experience I have ever had at a hotel (I have been to many places including a hostile in east Africa that was better kept). This will probably be the worst review I have ever had to write on TripAdvisor. I will post photos to help you understand - If I can... More 

Was this review helpful? Yes 3
Calgary, Canada
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We've been to the Grande Rockies before and it was NOTHING like this. The hotel (yes, the whole hotel) had NO towels! And apparently nothing could be done about it. Our room was missing pillow cases and had black hairs all over the sheets (yuck!). The staff are clearly overwhelmed - we couldn’t reach anybody in any department over the... More 

Was this review helpful? Yes 3
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

HI Rachel, I'm sorry to hear about the difficulties you had with your stay but am thankful you provided me with your feedback. I'd love the opportunity to discuss this further, so please feel free to contact me directly at 587-222-0700 or via email at brentb@bellstar.ca. Sincerely, Brent Batten Hotel Manager More 

Edmonton, Canada
2 reviews
5 of 5 stars Reviewed 4 weeks ago

This Resort is nestled in the beautiful Rocky Mountains in the quaint little town of Canmore, just a few minutes away from Banff. We enjoyed all that the Town had to offer in the way of beautiful scenery, quaint shops and Bistro's. We also had the pleasure of enjoying two beautifully prepared meals in the Habitat Restaurant located on the... More 

Was this review helpful? Yes
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Hi John, Thank you for your positive feedback. I am glad to hear that we were able to make your stay memorable. All members of the Grande Rockies Resort staff try to go above and beyond for our guests every time they stay with us. Habitat Restaurant is most definitely a must eat location in Canmore, so I'm thrilled you... More 

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