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Grande Rockies Resort

4.0 of 5 901 Mountain Street, Canmore, Alberta T1W 0C9, Canada
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Grande Rockies Resort
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Grande Rockies Resort
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12 reviews from our community

Traveler rating
    3
    2
    0
    5
    2
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1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Red Deer, Canada
1 review
2 of 5 stars Reviewed 2 days ago NEW via mobile

We have stayed here in the past and really enjoyed this hotel. This experience there were the usual positives, very quiet, friendly staff, nice pool. However, in our room we only had 2 towels for 4 guests, one face cloth, no bath mats. We made do but asked for more towels. We got two pool towels, which are small, but... More

Was this review helpful? Yes
Calgary, Canada
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Last weekend (Nov 14,15) my husband and I stayed at the resort for our anniversary. What should have been a nice experience was not. We arrived just after 3 on Friday and the front desk agent mentioned that our room wasn’t ready as check in wasn’t until 4. However, said he would try and find us a room that was.... More

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed 1 week ago via mobile

The hotel itself is no where close to the money spent! Out room smelt bad-was very close to a train track-the sheets where ripped (which was something they prided themselves on trough their website.) we had forgotten my husbands suit there. Offered to pay the shopping and they sent me for a 2 week goose chase. Tried working with management... More

Was this review helpful? Yes
Edmonton, Canada
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 1 week ago

I booked a luxury king suite rather last minute in an effort to detox and get away after an arduous week at work. After reading the reviews on Trip Advisor, I was nervous about the comments regarding substandard cleanliness. I wish I could say that my experience was different, but not so. There was a nod towards renovating four years... More

Was this review helpful? Yes
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear Valued Guest, Thank you for feedback and taking the time to pass along your concerns. I have spoken with our housekeeping team in regards to your issue and will follow up with them to ensure that our standard of cleanliness is being met. I am glad to hear your son enjoyed the waterslide, it is a great amenity of... More

1 review
2 of 5 stars Reviewed 2 weeks ago

Staying here right now. Not a great weekend. Room was dirty upon arrival, especially floors. It's dark hardwood so I understand cleaning is difficult, but it's clear there was zero effort. Fist sized ball of hair in bathroom and large pieces of dirt/dust/etc throughout. Have a toddler who's into everything so cleanliness is important. Fireplace didn't work on first night... More

Was this review helpful? Yes
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear Valued Guest, Thank you for comments, your feedback is definitely appreciated. I do apologize for your experience and have passed along your comments to our team. Unfortunately the indoor/outdoor hot tub did require maintenance during your stay, which I apologize for! If you'd like to discuss your issues in more depth, please feel free to contact me at any... More

Sherwood Park, Canada
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We love Canmore and the Grande Rockies Resort. They have a fantastic pool area with water slide, kids pool and indoor/outdoor hot tub. Often pool areas with slides have little room for anything else, this pool is not like that. We had a one bedroom suite with full kitchen, BBQ on the patio so if you want you can cook... More

Was this review helpful? Yes 1
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear valued guest, Thank you for taking the time to share your comments on our property! I'm glad to hear you had a fantastic experience. The showers are definitely a big hit with our guests! We are very fortunate to have so many wonderful dining options in Canmore but if you want to stay in and cook, our full kitchens... More

Calgary, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We reserved rooms for our daughters wedding and were very disappointed. The rooms are very small, tired, air conditioning completely non functional..Prior to the wedding we drove to Canmore and found the staff to be very unhelpful and combative to any reasonable requests regarding check in times. We had to subsequently follow up with hotel management. We also had a... More

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Really enjoyed our stay. The rooms were spacious and nicely decorated. LOVED the showers. My favorite part of the room. Beds were very comfortable. The pool was awesome. My young children had a blast in the kiddie pool and the indoor/outdoor hot tub was very cool. Ordered room service and it came promptly and was very delicious. The staff was... More

Was this review helpful? Yes
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear Valued Guest, Thank you for taking the time to send your feedback. I am glad to hear you enjoyed your stay, in particular the fantastic showers! Our pool area is a great place for the whole family to relax! Thank you for choosing to come back next month, we are looking forward to hosting you! Sincerely, Brent Batten Hotel... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

If you are looking to spend a weekend away that's not to far from home, not only is Canmore a good choice but this hotel in Canmore is the perfect choice. It's walking distance from shops, and not far from the main street. We were on the main floor which was convenient with kids. The pool was a short walk... More

Was this review helpful? Yes 1
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear valued guest, First, thank you for taking the time to send us your feedback. I am truly glad you enjoyed our fantastic location in town! The full kitchen in each suite is definitely convenient for guests that want to do their own cooking or they do have the option to let our fantastic chefs at Habitat Restaurant do the... More

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Staying at a few Canmore resorts in the last few months I am understanding the staffing challenges the region is having. The suites were spacious with a great lay out. The rooms were realatively clean but I have seen way worse in Canmore. The showers were fantastic and easy to use. As for the amenities the pool was great for... More

Was this review helpful? Yes
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear Valued Guest, Thank you for taking the time to provide your feedback. I am glad you and your family enjoyed the pool area, and the fantastic showers! It's always nice to look out your window and see our gorgeous view of the three sisters as you enjoy a break from the city! Sincerely, Brent Batten Hotel Manager More

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Additional Information about Grande Rockies Resort

Address: 901 Mountain Street, Canmore, Alberta T1W 0C9, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grande Rockies Resort 4*
Number of rooms: 149
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Also Known As:
Grande Rockies Hotel Canmore
Grande Rockies Resort Canmore, Alberta

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