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All 32 Canmore hotels

Grande Rockies Resort

4.0 of 5 Hotel   |   901 Mountain Street, Canmore, Alberta T1W 0C9, Canada
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74%
Ranked #18 of 32 Hotels in Canmore
A recent review
5 of 5 stars reviewed 2 weeks ago
Nicole H
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353 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Calgary
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed 1 week ago

Recently had a short stay here in a 1 bedroom suite, it is essentially a middle of the road furnished vacation condo unit. It was less than satisfactory. In a nutshell, overpriced for what is being offered. Tacking on resort fees over and above just adds to the pain. The service and cleanliness is lacking. Seem to have housekeeping issues... More

Was this review helpful? Yes
GrandeRockiesResort, Front Office Manager at Grande Rockies Resort, responded to this review

Dear Grande Rockies Resort Guest, Thank you for taking the time to write a review on your recent stay with us. We are sorry to hear that your experience at our resort wasn't a positive one. If you would like to discuss any of your concerns, I can be contacted on 403-679-5209 or at lucinda.noronha@granderockies.com Again, thank you for your... More

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I'm not sure why this hotel is getting so many bad reviews, I stayed here in August and while they were understaffed it wasn't dirty like these people are claiming. We were informed upon checking in that they were understaffed, so they were giving us a $25 credit for every night we were there towards the restaurant. The lobby of... More

Was this review helpful? Yes 3
GrandeRockiesResort, Front Office Manager at Grande Rockies Resort, responded to this review

Dear Grande Rockies Resort Guest, Thank you for taking the time to write a review on your recent stay with us. We are very pleased you enjoyed your stay and hope you will be joining us again in the near future. Please feel free to contact me directly to make your next reservation to stay with us. I can be... More

A TripAdvisor Member
1 of 5 stars Reviewed 2 weeks ago

Currently staying here on a five night family vacation. Was disgusted from the moment I walked around the corner at front desk towards the elevator. The carpet which was once brown is now black and filthy. When we opened up the door to our two bedroom suit I was shocked to find a filthy room. The floors were not cleaned,... More

Was this review helpful? Yes 1
GrandeRockiesResort, Front Office Manager at Grande Rockies Resort, responded to this review

Dear Grande Rockies Resort Guest, Thank you for taking the time to write a review on your recent stay with us. We are sorry to hear that your experience at our resort wasn't a positive one. If you would like to discuss any of your concerns, I can be contacted on 403-679-5209 or at lucinda.noronha@granderockies.com Again, thank you for your... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

I'm writing while I'm being kept awake (as is my creaky upset one-year old baby) by music from the restaurant / bar downstairs. Thinking of taking him down to show the DJ first-hand. This is supposed to be a hotel, not a club. Brutal - don't stay here. Walls are paper thin and they have no respect for guests. On... More

Was this review helpful? Yes 1
GrandeRockiesResort, Front Office Manager at Grande Rockies Resort, responded to this review

Dear Grande Rockies Resort Guest, Thank you for taking the time to write a review on your recent stay with us. We are sorry to hear that your experience at our resort wasn't a positive one. If you would like to discuss any of your concerns, I can be contacted on 403-679-5209 or at lucinda.noronha@granderockies.com Again, thank you for your... More

Edmonton, Canada
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We just got returned from our trip Room was dirty floors Nasty kitchen dishes still had food on it, Bathtub gross. We called to have the room cleaned again and the guy came up and sprayed a corner and left !!! HORRIBLE service. The swimming pool says it will be heated but it is not the kids pool was freezing... More

Was this review helpful? Yes 4
GrandeRockiesResort, Administrative Assistant at Grande Rockies Resort, responded to this review

Dear Grande Rockies Resort Guest, Thank you for taking the time to write a review on your recent stay with us. We are sorry to hear that your experience at our resort wasn't a positive one. If you would like to discuss any of your concerns, our Room Division Manager Nicole Cooper, can be contacted on 403-679-5218 or at nicole.cooper@granderockies.com... More

Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We stayed at the Grande Rockies Resort for 2 nights in August. We have stayed here several times in the past and had very good experiences. Overall this stay was very nice. We had a quiet room on the 3rd floor of the smaller building separate from the main building. Our bathroom sink wasn't draining the first day. We called... More

Was this review helpful? Yes 1
GrandeRockiesResort, Administrative Assistant at Grande Rockies Resort, responded to this review

Dear Grande Rockies Resort Guest, Thank you for taking the time to write a review on your recent stay with us. We are glad to hear that you received prompt service from our staff and that your requests were met with satisfaction. Its is also nice to hear that your Breakfast at Habitat Restaurant was great with both the meals... More

2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 14, 2014 via mobile

Absolute pants, currently staying here for four nights, no housekeeping whatsoever, never make our beds, or refill toiletries, or even loo roll! I mean come on, this is suppose to have 4 stars!!!! Dishes don't get cleaned, they put it in the dish washer IF they feel like it, and when they do, they only turn the dishwasher on IF... More

Was this review helpful? Yes 2
GrandeRockiesResort, Administrative Assistant at Grande Rockies Resort, responded to this review

Dear Grande Rockies Resort Guest, Thank you for taking the time to write a review on your recent stay with us. We would like to discuss your concerns with you. Nicole Cooper, our Rooms Division Manager, can be contacted on 403-679-5218 or nicole.cooper@granderockies.com. We look forward to speaking with you directly. Again, thank you for your feedback and we hope... More

Hanna, Canada
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 11, 2014

The last time we stayed at the resort was in 2010, when it was new. It was truly a "resort" at that time...but alas, years have gone by and when we arrived to what we were told was a two bedroom luxury ground level suite with Mountain Views, we were shocked at the condition of the rooms. We should have... More

Was this review helpful? Yes 3
GrandeRockiesResort, Administrative Assistant at Grande Rockies Resort, responded to this review

Dear Grande Rockies Resort Guest, Thank you for taking the time to write a review on your recent stay with us. We would like the opportunity to discuss your concerns with you. Nicole Cooper our Rooms Division Manager can be contacted on 403-679-5218 or nicole.cooper@granderockies.com. Again, thank you for your feedback and we look forward to speaking with you directly.... More

Madison, Wisconsin
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 11, 2014

Stayed here one night (one night too many!) on our way back to Calgary. Our king suite (which we did not request but no other options) was located in an outbuilding across the street from main office/hotel. Our building had no reception area, no interior decorations, no directions to elevator, etc - looked like the stairwell of a parking ramp.... More

Was this review helpful? Yes 3
GrandeRockiesResort, Administrative Assistant at Grande Rockies Resort, responded to this review

Dear Grande Rockies Resort Guest, Thank you for taking the time to write a review on your recent stay with us. We would like the opportunity to discuss your concerns with you. Nicole Cooper our Rooms Division Manager can be contacted on 403-679-5218 or nicole.cooper@granderockies.com. Again, thank you for your feedback and we look forward to speaking with you directly.... More

Saskatoon, Canada
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 11, 2014

We just came from a family wedding at the Grande Rockies Resort. Upon check-in, they did warn us that we would receive a discount of $25 for the two days we had booked, because the housekeeping staff was sparce and we never saw a maid or housekeeper in that time. But for 2 days, this wasn't a huge issue for... More

Was this review helpful? Yes
GrandeRockiesResort, Administration Assistant at Grande Rockies Resort, responded to this review

Dear Grande Rockies Resort Guest, Thank you for taking the time to write a review on your recent stay with us. We are very glad to hear that you enjoyed your stay in room 295 during your families wedding celebrations. We are also very pleased to hear that you enjoyed all the meals at Habitat Restaurant. We do hope that... More

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Additional Information about Grande Rockies Resort

Address: 901 Mountain Street, Canmore, Alberta T1W 0C9, Canada
Location: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grande Rockies Resort 4*
Number of rooms: 149
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Also Known As:
Grande Rockies Hotel Canmore
Grande Rockies Resort Canmore, Alberta

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