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Grande Rockies Resort

4.0 of 5 901 Mountain Street, Canmore, Alberta T1W 0C9, Canada
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Grande Rockies Resort
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Grande Rockies Resort
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39 reviews from our community

Traveler rating
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    7
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    4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Calgary, Canada
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

I have stayed at this hotel along with my two children at least 4 times. Every time it is wonderful. The staff is always happy, pleasant, and helpful. The views are magnificent! Located far enough from the main strip to give you some peaceful and quiet sleep, yet close enough (10 minute walk) to provide access to anything you need.... More 

Was this review helpful? Yes 1
Darryll H, General Manager at Grande Rockies Resort, responded to this review

Dear clclcl2015: Thank you very much for your excellent review and your continued patronage! Our Team’s mission is to ensure all of our guests receive Star treatment and go home with a memorable hospitality experience. Delighted you enjoyed our spacious pool area, water slide and our indoor/outdoor hot tub, it's the best in Canmore. Once again, thank you for your... More 

Glastonbury, United Kingdom
2 reviews
3 of 5 stars Reviewed 1 week ago

My wife and I spent a long weekend in the Banff/Canmore area. Based on the price (mid level), the location and the pictures of the hotel online, it looked a great deal. Whoever they hired to photograph the hotel lobby, grounds and most importantly the rooms, is gifted. The room we stayed in was slightly nicer than a motel room.... More 

Was this review helpful? Yes 6
Darryll H, General Manager at Grande Rockies Resort, responded to this review

Dear Andrew K: Thank you for your review. It is only through guest comments such as yours that we can continue to improve our operation. I will be sharing your comments with our team. The team does try hard to ensure the property is first class and that our valued guests are taken care of. Once again, thank you for... More 

Calgary, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My Husband & I stayed for two nights at this wonderful hotel. There are no words to describe the service and care we were shown. My husband is ill, and the staff and owner went out of their way to make our stay perfect. I highly recommend this hotel to anyone, and I find it hard to believe that there... More 

Was this review helpful? Yes 2
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear Jim & Barb, Thank you so much for the kind words. Our staff really are all extremely professional and eager to ensure you have a trip with last memories. Thank you for including us in your vacation, I'm glad you both got to enjoy sitting in the sunshine while you enjoyed your mountain view. It was a pleasure to... More 

Sherwood Park, Canada
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Booked this hotel for 2 nights i was very disappointed dusty dirty room the bathroom door had grimy dirt and hair on the door frame it was so bad i requested a room change which was no better the leather head board had a layer of dust on it we had 2 towels for 2 people for 2 nights and... More 

Was this review helpful? Yes 8
Darryll H, General Manager at Grande Rockies Resort, responded to this review

Dear 158shelleys: I do appreciate your review regarding you past stay with us. Cleanliness is of the utmost importance in the Hotel/Resort industry and what you experienced during your stay is certainly not a Grande Rockies standard. Our goal is always to exceed guest expectations and I would appreciate speaking with you to gather further details. My direct line is... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

The front staff is extremely pleasant and helpful. The one bedroom suite we were assigned was not impressive in the least. We had room 139. The kitchen cabinets are damaged and worn. All the closet doors fall off the hinges when opened. Every dish in the cubbard needed to be washed as they were dirty. The walls were dented and... More 

Was this review helpful? Yes 4
Darryll H, General Manager at Grande Rockies Resort, responded to this review

Dear kermode2: Thank you for taking the time to post a review regarding your recent stay at The Grande Rockies Resort. I am truly disappointed that you did not enjoy your stay. No excuses can be offered except we have failed in our service. I would like an opportunity to invite you back. Please contact me personally and I would... More 

Calgary, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The Grande Rockies Resort more than exceeded our expectations! We stayed in a one bedroom suite and were blown away by the amenities! The suite was so nice, big kitchen, huge baloney (with a bbq) and the bed was so comfortable. We had excellent service from every employee we dealt with. The person working at the front desk when we... More 

Was this review helpful? Yes 1
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear JoellStacie, Thank you for your feedback. I am thrilled you had an amazing experience. Our staff are all fantastic and eager to help make your trip memorable. The views are certainly a big attraction and it's so nice you were able to enjoy them from your balcony! We look forward to having you back with us on your next... More 

Calgary, Canada
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 23, 2015

2nd trip now to the grand Rockies resort! Again has lived up to high expectations from previous trip. Clean modern and spacious rooms friendly staff members , restaurant located in the hotel also has a great breakfast / brunch. Love staying here and try to make a yearly appearance

Was this review helpful? Yes 1
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear Evan O, Thank you for feedback and including the Grande Rockies in your trips to the Canmore area. We certainly try to exceed your expectations every time you visit us and I'm glad to see we were able to once again. We look forward to hosting you on your next visit! Sincerely, Brent Batten Hotel Manager More 

Ottawa, Canada
1 review
5 of 5 stars Reviewed January 22, 2015

We stayed at the Grande Rockies Resort over the Christmas holidays and were very impressed with the professional staff. The accommodations were elegant, modern and very well kept and the view was awesome. During our stay we received a personal letter delivered to our room from the General Manager to join him in the lounge area Christmas eve for a... More 

Was this review helpful? Yes
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear Sherry O, Thank you for your valuable feedback and for spending your holidays with us. The Manager Reception on Christmas Eve is an event that we as staff look forward to as much as our guests! Our restaurant and lounge area is a fantastic area to lounge in front of the fire or enjoy our amazing dishes from Habitat... More 

Calgary, Alberta, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 21, 2015

I was invited to a friends birthday and we stayed over at the Grande Rockies Resort. Initially it was just like a regular checking ... until we started having a chat with the front desk and joked about drinking the complementary birthday wine that was offered to our friend to celebrate her birthday. I mean it was a nice gesture... More 

Was this review helpful? Yes 1
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Eedris, We are glad that we helped you create a lasting memory at the Grande Rockies. You and the rest of your group were fantastic to deal with and certainly made for an entertaining check in experience. I am looking forward to our next encounter when you make your way back to the Rockies. Sincerely, Brent Batten Hotel Manager More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 19, 2015

By far best Hotel/Resort experience! Hands down-Period! Ever! It was a friends birthday party. The hotel staff were very accommodating, from the minute we got to the Front desk to check in all the way to helping us find a bigger room to accommodate the big group we have. In all of this, we were treated with utmost respect and... More 

Was this review helpful? Yes 1
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear Sadiq, Thank you so much for your kind words in regards to our staff. We truly do have a world class group of hospitality professionals that want to continually exceed your expectations. As mentioned when we connected Friday night, your group was an absolute pleasure to deal with from start to finish. On behalf of our entire team, we'd... More 

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Additional Information about Grande Rockies Resort

Address: 901 Mountain Street, Canmore, Alberta T1W 0C9, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grande Rockies Resort 4*
Number of rooms: 149
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Also Known As:
Grande Rockies Hotel Canmore
Grande Rockies Resort Canmore, Alberta
Hotel Style:
#3 Family Hotel in Canmore
#4 Spa Hotel in Canmore
#4 Luxury Hotel in Canmore
#5 Romantic Hotel in Canmore
#9 Business Hotel in Canmore

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