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Grande Rockies Resort

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901 Mountain Street, Canmore, Alberta T1W 0C9, Canada
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Grande Rockies Resort
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Grande Rockies Resort
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49 reviews from our community

Traveler rating
    18
    8
    8
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    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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St. Albert, Canada
Top Contributor
55 reviews 55 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

spent 2 nights here and have no complaints. There are a few little things, like the shower door handle was not bolted on, no shampoo in the room, but all in all we gad a very nice visit. Pool is great, a little cool, but tons of fun.

Was this review helpful? Yes
Red Deer, Canada
Top Contributor
166 reviews 166 reviews
40 hotel reviews
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

First, some quick background about this trip: my boyfriend's company decided they wanted to have their annual Christmas party here last Nov. They let the receptionist book it (who is no longer with the company) and I don't think she did a lot of research before she booked it. At the time (last summer I think) when she reserved it,... More 

Was this review helpful? Yes 1
Edmonton
Contributor
11 reviews 11 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and I had a three day stay here in March 2015. This was once a nice place, but a lack of maintenance and poor planning when it was built make it average today. The room we stayed in had a steam shower. The doors on the shower had come off the track and at some time water had... More 

Was this review helpful? Yes 1
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear BigCliff, Thank you for taking the time to share your experience. I am sorry to hear about the challenges you faced with your room. That is certainly not the standard we hold ourselves too. Each room is given an inspection prior to guest arrivals by both housekeeping and maintenance. I will ensure that I follow up and pass along... More 

Southern Alberta
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed 1 week ago

Three weeks ago I booked a 2 bedroom suite. My husband and I planned our very busy work schedules around a much anticipated weekend away. Today I received a call from the hotel saying they had no space and would not accommodate my booking. Perhaps they need to re evaluate their policies and procedures around booking and reservation. Thanks for... More 

Was this review helpful? Yes 4
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear Happy Albertan, Thank you for taking the time to share your feedback. I would love to discuss the situation further with you, so please feel free to reach out to me directly at 587-222-0700 or via email at brentb@bellstar.ca. Sincerely, Brent Batten Hotel Manager More 

Edmonton, Canada
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

I recently stayed here for 2 days/nights with my husband and infant son. The hotel was very nice and extremely clean. We will definitely stay here again. We did however have a few small complaints. I booked via groupon and some of the information was a little misleading or omitted. We booked a non-suite room, at the time of booking... More 

Was this review helpful? Yes 1
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear Nicole D, Thank you for taking the time to share your feedback. I'm sorry that you had a challenge with the pool temperature, we do try to keep it at a very comfortable temperature for all our guests, so I will certainly follow up on this issue. The rooms in our boutique building while extremely comfortable do not come... More 

Calgary
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

We spent 2 nights at the Grande Rockies Resort this past weekend. I was alone with my two children when we checked in on Friday night. We checked in and our room was not at all ready. The television was totally disconnected and missing a cable to the VCR, the hide away bed had no sheets, quilt or pillows in... More 

Was this review helpful? Yes 1
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear SnowbirdCalgary, Thank you for taking the time to send your feedback, it truly is appreciated when guests help us identify areas we can improve. I am sorry to hear about the challenges you had with TV and VCR, I am glad that it was eventually resolved for you. Unfortunately on a busy evenings like Friday night our staff certainly... More 

Etobicoke, Ontario, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our family stayed here in a two bedroom suite, and the staff, room amenities, and experience could not be better. The location is also very convenient, near the highway, but no traffic at all in the room. We will be returning!

Was this review helpful? Yes
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear Jonathan, Thank you for taking the time to provide us with your feedback. I am thrilled to hear that you enjoyed your stay with us. Fortunately all our rooms are quiet and unaffected by the highway! We look forward to welcoming you back to the Grande Rockies on your next trip to Canmore! Sincerely, Brent Batten Hotel Manager More 

Calgary, Canada
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our room wasn't ready when arrived and we had to wait in the lounge. The hotel staff said they would come get us when our room was ready (est. 20 minutes)...after 2 rounds of drinks and wings (over an hour), I finally went back the front desk, our room was ready. When we mentioned to Wayne (lounge manager) what was... More 

Was this review helpful? Yes 1
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear Svobods, I am truly sorry to hear about the wait for your room. I have followed up with our teams to ensure that this does not happen moving forward. I certainly appreciate your feedback on this matter. I am glad to hear that you enjoyed the amazing service and menu at Habitat Restaurant. There truly is a menu item... More 

Calgary, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

This vacation property has amazing views of the rockies, gas fireplaces, big decks with BBQs and luxury bedding. The main lobby has a wonderful restaurant and bar area that overlooks pool. You can watch the kids while relaxing in the lounge. Staff is polite and helpful. Loved staying here.

Was this review helpful? Yes
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear Renee E, Thank you for your valuable feedback. I'm truly glad that you enjoyed our rooms and the fantastic lounge and restaurant area. It's a perfect way for every member of your family to enjoy themselves! We look forward to welcoming you back to the Grande Rockies on your next trip to Canmore. Sincerely, Brent Batten Hotel Manager More 

toronto
2 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This was my first time staying here and it was perfect. The room was beautiful, loved the radio in the shower. Was able to enjoy drinks with my husband in the lounge while watching our kids swimming in the pool. Every window in our room had amazing views of the Rockies. Will definitely be going back.

Was this review helpful? Yes 1
Darryll H, General Manager at Grande Rockies Resort, responded to this review

Dear jamit: I’m absolutely delighted that you had such an excellent first stay with us! Pleased you enjoyed your suite all they have to offer. The pool area is the best in Canmore. Our Team Members always want to provide our guests with a unique and special experience and when we get great feedback like yours, we know we’re meeting... More 

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