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Grande Rockies Resort

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901 Mountain Street, Canmore, Alberta T1W 0C9, Canada
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Grande Rockies Resort
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94 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • German first
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English first
  • All months
    (94)
  • Mar-May only
    (35)
  • Jun-Aug only
    (20)
  • Sep-Nov only
    (12)
  • Dec-Feb only
    (27)
All months
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

This high priced hotel room was filthy: Our socks and feet were black from dirty floors. Walls were dirty. Door locks were broken. Toilet kept running unless you played with the handle. Mouse in plain sight. 100s of cigarette butts around patio. All that was bearable compared to the smell in our room. We tried to air it out after... More 

Was this review helpful? Yes 1
Calgary, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The pool is fantastic for a family with young kids - the spiral water-slide is standard fare, but the toddler wading pool with the mini-slide and the indoor-outdoor hot-tub make it a space for the whole family. The rooms were a little cramped and the highway noise was a bit much (request a room looking away from the highway and/or... More 

Was this review helpful? Yes
Darryll H, General Manager at Grande Rockies Resort, responded to this review

Dear David T: Thank you for your 4/5 rating regarding your recent stay. Delighted you enjoyed our amazing suites and everything they have to offer. As well as our amazing Pool and Water slide as not to forget our indoor, outdoor hot tub. Again Thank you for you review. Looking forward to hosting you and your family again. Kind Regards,... More 

Calgary, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Was really disappointed overall. The only good thing I can say is that Brent was pleasant to deal with on the phone but issues were still unresolved and the pool area is nice, especially the outdoor hot tub area. Upon arrival the cards wouldn't work to get in the rooms. Went back to the front desk and waited while the... More 

Was this review helpful? Yes 2
Darryll H, General Manager at Grande Rockies Resort, responded to this review

Dear Jwint386: Thank you for selecting The Grand Rockies as your resort for your recent trip to Canmore. Our Team is committed to delivering amazing hospitality experiences, and it is with deep regret that we did not achieve this goal during your most recent experience with us also maintenance is of the utmost importance in the hotel industry and what... More 

Travelers are raving about these Canmore hotels

Collingwood ON, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

This is a time share hotel. They have very few hotel type rooms. These are not located in the main building. The room service is every 4 days. The room was not clean, poorly serviced and definitely not up to par. If you are looking for a time share experience where you want to do your own laundry and don't... More 

Was this review helpful? Yes 4
Darryll H, General Manager at Grande Rockies Resort, responded to this review

Dear Terence M: Thank you for your review. On behalf of the entire team at Grande Rockies. We apologize for the inconveniences you experienced. This is certainly not a Grande Rockies standard as we strive to give our guests an excellent hospitality experience. I would like to discuss your stay and can be reached by email at: darryllh@bellstar.ca Once again,... More 

Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My family (3 kids <9 yrs old) have stayed here about 8 times over the past year. Up until about 6 months ago, it was somewhat hit or miss on cleanliness, but after talking to mgmt team at hotel, I understand they have changed out staff and the cleanliness is now not in question. They have an amazing waterslide, pool... More 

Was this review helpful? Yes 3
Darryll H, General Manager at Grande Rockies Resort, responded to this review

Dear Terry B: Thank you for taking the time to write an excellent review regarding your most recent stay with us. I’m pleased you enjoyed your stay in our suites with everything they have to offer and that you found them very clean and comfortable. Also thank you for noting our Team’s fantastic service culture! Our Team Members genuinely care... More 

Winnipeg, Canada
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We are set to leave this hotel tomorrow, after a four-night stay, in a two bedroom suite at Grande Rockies. We're a family of four, so space is always our primary concern when staying in hotels. Having read reviews over the last few months, I was a bit concerned with what we were in for, but it became apparent we... More 

Was this review helpful? Yes 1
Darryll H, General Manager at Grande Rockies Resort, responded to this review

Dear Community_gal: Your review made my day and I will be sharing it with my Operations Team this morning. I really appreciate you looking past some of challenging reviews we have received. It's been tough via labour issue in Canmore, but the team is trying hard. It's very kind and open minded people like that make all the difference. Your... More 

Edmonton, Canada
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

No outdoor area, backs right onto highway so there was loud noise all day and night. Walk into room and noticed terrible upkeep (walls and floors are ruined and dirty and kitchen cupboards had grease and food on them ) Then notice that our feet are black and therefore determined the floors were not even cleaned upon our arrival Then... More 

Was this review helpful? Yes 1
Darryll H, General Manager at Grande Rockies Resort, responded to this review

Dear Mandy B: Thank you for your review. On behalf of the entire team at Grande Rockies. We apologize for the inconveniences you experienced during your stay. I would greatly appreciate the opportunity of speaking with you in order to further investigate your comments....and most importantly, improve services/products for future guests and to make it up to you. I can... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I originally had booked our trip through Expedia back in May,. Expedia sent me an e mail couple of days prior to our departure that we no longer had a reservation. After a whole evening of back & forth ,I found out that they never booked us .I found Darryl ( general manager ) number on-line and contacted him. Darryll... More 

Was this review helpful? Yes 1
Darryll H, General Manager at Grande Rockies Resort, responded to this review

Dear Christine H: Thank You for your awesome review!. I’m pleased you and your family enjoyed your recent stay with us in our spacious clean and well-equipped suites! and that we were able to assist your family's needs after all the back and forth you had to experience. Delighted in the end you and your family had a great stay.... More 

Richmond Hill, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We arrived mid week last week to what at first appeared to be a terrific room (we booked a 2 bedroom suite). There were spacious rooms, laundry facilities, full size kitchen appliances, large dining table, fireplace, balcony with BBQ, two full bathrooms with rain showers, pretty well stocked kitchen etc. We were told there was a pull out couch, but... More 

Was this review helpful? Yes 3
Darryll H, General Manager at Grande Rockies Resort, responded to this review

Dear Katherine M: Thank you for taking the time to post a review regarding your recent stay at The Grande Rockies Resort. I am truly disappointed that you did not enjoy your stay. No excuses can be offered except we have failed in our service. I would like an opportunity to invite you back. Please contact me personally and I... More 

Edmonton, Canada
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Arrived at 1.45 to be told that check in was at 4pm. Always a worrying sign - tells us that they dont have enough staff and are not focused on their customers. Then noticed that those who had booked more expensive rooms - we had just booked a single room with a King Size bed while others had 2 bedroom... More 

Was this review helpful? Yes
Darryll H, General Manager at Grande Rockies Resort, responded to this review

Dear Steve_Murgatroyd: Thank you for your review. The vast majority of our valued guests thoroughly enjoy the tremendous value we provide!. Some room types are available earlier as it depends if the room the night before if they checked out earlier or later. The room you had reserved was in use the night previous and thus it was a later... More 

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