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Blackstone Mountain Lodge

3.5 of 5 170 Kananaskis Way, Canmore, Alberta T1W 0A8, Canada
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Certificate of Excellence 2014
Blackstone Mountain Lodge
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Blackstone Mountain Lodge
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522 reviews from our community

Traveler rating
    341
    125
    30
    11
    15
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195
174
10
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
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    (522)
  • Mar-May only
    (91)
  • Jun-Aug only
    (205)
  • Sep-Nov only
    (160)
  • Dec-Feb only
    (66)
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There are newer reviews for Blackstone Mountain Lodge
See the most recent reviews
Alberta, Canada
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 9, 2013

I booked a trip for myself, husband, granddaughter plus my Mum & Dad for a weekend away. My Mum and Dad had travelled from France (where they live) to the Uk, to Denver CO to see my brother and then to Canada to see us. Wanting them to have a good weekend, I emailed Blackstone Mountain Lodge requesting a ground... More 

Was this review helpful? Yes 3
Andrew S, General Manager at Blackstone Mountain Lodge, responded to this review

Julia M. I find it refreshing to see that Tripadvisor works so well for travellers sharing information about their stays and for new guests booking rooms with us. I do remember the email that you sent requesting an easy walking distance to the room and am very happy to see that we were able to deliver on this as the... More 

New York
Top Contributor
52 reviews 52 reviews
49 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed September 9, 2013 via mobile

Got a great deal via Expedia - stay three nights, third night free. Well appointed, roomy one bedroom suite with great kitchen, terrace, fireplace (not real wood or gas, buy you get the message). Near all, and even better close enough to Banff and Lake Louise to make the trek worthwhile. Supermarkets are nearby so you can pick up all... More 

Was this review helpful? Yes 2
Andrew S, General Manager at Blackstone Mountain Lodge, responded to this review

5W30, 328 cities visited is very impressive and thank you for adding Canmore to your list. As a seasoned traveler it is appreciated that you pass on Great information to our future guests in a very honest style. You are correct in that Christmas in Canmore is a Very busy time and people have already started booking to be first... More 

Tarpon Springs, Florida
Contributor
11 reviews 11 reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed August 30, 2013 via mobile

We stayed at the Blackstone Lodge for five nights. The room was fine and the beds comfortable. Since we shared the 2 bedroom with another couple, the rate was great. The pool was nice, although it was crowded. This is not a bad place to stay except you need to be very vigilant of your valuables. We had our camera... More 

Was this review helpful? Yes 3
Andrew S, General Manager at Blackstone Mountain Lodge, responded to this review

Thank you for your review. Please call me at your earliest convenience regarding this at 1-888-830-8883. I look forward to your phone call. Thank you, Andrew s. More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 28, 2013 via mobile

Stayed with another couple for a weekend golf trip. Room was clean and very roomy. Front desk was not the most friendly but we did tell him we had stayed there before so he must have thought we knew our way round. Only had cleaning service one day and all they did was empty some of the garbage containers and... More 

Was this review helpful? Yes 1
Andrew S, General Manager at Blackstone Mountain Lodge, responded to this review

Ttalkrc-thank you for your review of our property and also choosing to return as you mentioned that you had stayed with us in the past. We really do appreciate repeat business. Our underground parking is usually a hit with most of our guests but perhaps if your vehicle was oversized it may not have fit. Thank you for stating that... More 

Queens, New York
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 27, 2013

We stayed for two nights while visiting Banff National Park. Upon arrival, we were informed there had been a mix up with our online reservation and as a result there were no 1 bedrooms available. At first we worried we'd be forced to pay a higher price to secure a room or worse be told there was nothing else available.... More 

Was this review helpful? Yes 4
Andrew S, General Manager at Blackstone Mountain Lodge, responded to this review

TraceyTomNY, I am glad that you were able to experience our dedication to hospitality when you were upgraded to a wonderful 2 bedroom suite. I will share your positive review with all of our staff as it is important that they know that the little things make the most difference. When a senior contributor shares phrases such as "We were... More 

newcastle nsw
Top Contributor
52 reviews 52 reviews
18 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed August 26, 2013

we stayed in a 2 br apartment for 4 days in July. the apartments were new and beautifully appointed with stone benchtops, new appliances, very comfortable beds and sofas and an outstanding view. we were there about a week after the devastating floods which meant all water had to be boiled which was a pest. it was not until the... More 

Was this review helpful? Yes 3
Andrew S, General Manager at Blackstone Mountain Lodge, responded to this review

Happy-daze-7, Thank you for the review that you submitted and your patience with us during the floods that Canmore experienced. Thankfully Our Lodge was virtually unaffected by this disaster and we were able to proceed to the best of our ability under the circumstances. I am happy that overall you rate our property as "and excellent hotel" and welcome you... More 

Toronto, Canada
Senior Contributor
46 reviews 46 reviews
24 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed August 22, 2013

I liked the atmosphere of the hotel. It feels warm and cosy, almost like home. The room was a little bit small, but that's ok for a few days. The bed was comfortable and I slept well. The bathroom counter was small. There was hardly any room to put my toiletries. The shower curtain needs to be washed, because it... More 

Was this review helpful? Yes 1
Andrew S, General Manager at Blackstone Mountain Lodge, responded to this review

Vincent N. I often ask my self the same question as you when I stay at various properties and I am happy that your answer was "Yes" to stay with us again on your next visit. We have many different room types and due to the configuration of the hotel some have larger areas than others. Along with the 1,... More 

Airlie Beach, Australia
Senior Contributor
48 reviews 48 reviews
22 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed August 21, 2013

The rooms are lovely and very clean. They are well equipt with a good kitchen and laundry. We stayed for 4 nights. Checkin staff were not overly helpful in advising how to find our room, facilities or anything about the place, theres your key, find your own way around. The first day we returned to no room service, apparently still... More 

Was this review helpful? Yes 1
Andrew S, General Manager at Blackstone Mountain Lodge, responded to this review

Harlegirl, Thank you for taking the time to post a review for our property and that "overall the place is delightful". I have addressed your concerns with our staff and ensured that all understand what is expected. I notice that you have a Motorbike in your signature as well as your name and hope that you were able to enjoy... More 

Calgary, Canada
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 20, 2013

My husband and I stayed here for a Fall getaway. We had a wonderful experience. The accommodations are lovely, the bed is comfortable and the place is very clean. It was just the perfect stay for us! It was so nice to have a kitchen so we could either cook for ourselves or eat out.

Was this review helpful? Yes 2
Andrew S, General Manager at Blackstone Mountain Lodge, responded to this review

Diggins97, Thank you for your positive review and I am glad that your stay was "Perfect". Please let us know when you will be visiting again as we look forward to Exceeding your expectations once again. Thank you, Andrew S. More 

1 review
4 of 5 stars Reviewed August 19, 2013

The room is great with a full kitchen, wonderful bathtub and comfortable bed. The check in staff need a bit of a customer relations refresher course! Heres the key, thats it! Had to ask where do we park and told down there close to the doors is close to lift. OK, found our way to room. Internet is pretty limited... More 

Was this review helpful? Yes
Andrew S, General Manager at Blackstone Mountain Lodge, responded to this review

Linda N. Thank you for choosing to stay with us during your recent trip to our lovely town of Canmore. I have shared your comments with all of the staff so that we can all understand how our guests feel, and how we can improve. I am appreciative of the positive comments that you gave towards the rooms and town,... More 

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Additional Information about Blackstone Mountain Lodge

Address: 170 Kananaskis Way, Canmore, Alberta T1W 0A8, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Blackstone Mountain Lodge 3.5*
Number of rooms: 126
Reservation Options:
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Also Known As:
Blackstone Mountain Hotel Canmore
Blackstone Mountain Resort
Blackstone Mountain Lodge Canmore, Alberta
Hotel Style:
#1 Top resorts Hotel in Canmore
#4 Family Hotel in Canmore
#4 Romantic Hotel in Canmore

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