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Holiday Inn Express Hotel & Suites Hinton

#2 of 17 Hotels in Hinton
Certificate of Excellence
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462 Smith St, Hinton, Alberta T7V 2A1, Canada
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Holiday Inn Express Hotel & Suites Hinton
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Holiday Inn Express Hotel & Suites Hinton
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165 reviews from our community

Traveler rating
    83
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    15
    2
    4
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5
19
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mississauga
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I stayed during my vacation to Jasper , quite costly but compared to hotels in Jasper , it was still ok. The room which we stayed was comparatively small to the standard rooms at Holiday Inn. Lot of crowd who are passers by. The property is decent. Breakfast choices are limited. There is a convenience store adjacent , which is... More 

Was this review helpful? Yes
Alison P, General Manager at Holiday Inn Express Hotel & Suites Hinton, responded to this review

Thank you for the feedback on your recent stay. Our team is always looking at ways to improve and the breakfast is one that we value highly for our location. Were sorry to hear that it was not what you expected. Thank you again for sharing your comments. More 

Yellowknife, Northwest Territories, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were just passing through on our way west. There was 6 of us, 3 adults and 3 teens. To save money I had been trying to book family suites. The suite we had at the Holiday Inn Express actually 4 beds, two doubles and two pull out beds. It was an enormous suite with a door separating, two beds... More 

Was this review helpful? Yes
Alison P, General Manager at Holiday Inn Express Hotel & Suites Hinton, responded to this review

The team is pleased to hear you enjoyed your stay with us. It is always a pleasure to hear the feedback from a new guest. We thank you for taking the time to share your experience and recommendations to others. More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very clean hotel, nice rooms, good breakfast (included in room price and quite a bit better than you would expect, with small omelettes, pancakes, oatmeal, fruit, etc). Pool and slide are awesome- they cranked the heat because the pool was a bit cold. The staff are absolutely fantastic- lady at the breakfast is so nice and keeps it perfectly clean.... More 

Was this review helpful? Yes 2
Alison P, General Manager at Holiday Inn Express Hotel & Suites Hinton, responded to this review

We appreciate you taking the time to share your comments with our team. We value all our guests feedback and get very excited when a guest can recommend us 100%. Thank you for the great rating. More 

YYC
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Although the hotel is about 10 years old or so I am guessing, certainly you can see the pride in ownership. This would be my first choice for staying in Hinton. We have also stayed at the Holiday Inn in Hinton, but the express is much newer and top marks for keeping it clean even behind the furniture etc. Obviously... More 

Was this review helpful? Yes
Alison P, General Manager at Holiday Inn Express Hotel & Suites Hinton, responded to this review

Thank you for the great feedback for our housekeeping team. They do take pride in their roles at the hotel to make our guests experience memorable. We hope to see you again. More 

Red Deer, Canada
1 review
5 of 5 stars Reviewed 4 weeks ago

We had a great time at Holiday Inn Express! The cleanliness of this hotel was amazing. All the staff are very friendly and go above and beyond for there customers, We will definitely recommend this hotel to all our friends.

Was this review helpful? Yes
Alison P, General Manager at Holiday Inn Express Hotel & Suites Hinton, responded to this review

Thank you for the great feedback on your recent stay. Our team was pleased you enjoyed your visit with us. More 

Edmonton, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 9, 2015 via mobile

I stayed on New Year's eve with my family at this hotel, and it works out really well. There is something called a family suite in the basement at the hotel. This was perfect for our family with four kids. There is a separate room with two twin size pullout, and a bedroom with two doubles. It was a nice... More 

Was this review helpful? Yes 4
Alison P, General Manager at Holiday Inn Express Hotel & Suites Hinton, responded to this review

Thank you for taking the time to share your experience with others. We are happy to hear you enjoyed the trip to Jasper and skiing at Marmot Basin one of our favorite locations. The team appreciate all your feedback. More 

Edmonton, Alberta, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 30, 2014

We stayed here for our ski vacation to Marmot Basin. This hotel was great for the family, only downside was that there was too much chlorine in the pool/hotub area. Mary Grace the breakfast server was amazing!!!

Was this review helpful? Yes 2
Alison P, General Manager at Holiday Inn Express Hotel & Suites Hinton, responded to this review

We are glad to hear you that you enjoyed one of the many attraction Jasper has to offer. Thank you for your feedback on our hotel we will look into your concerns from your stay. More 

Crofton, British Columbia, Canada
Contributor
12 reviews 12 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed December 13, 2014

We were wanting to stay at the Edson Holiday Inn Express but they were fully booked, so we travelled to the Hinton location after calling ahead to make sure there was a room available. Although the girl at the check in desk was friendly, and the room was clean, 180.00 for the night was a bit extreme. The room we... More 

Was this review helpful? Yes 3
Alison P, General Manager at Holiday Inn Express Hotel & Suites Hinton, responded to this review

Thank you for your comments. The team is available 24 hours a day to try to make your stay as best as possible. We would have like to hear about your experience while you were in the hotel. We value your feedback as a learning experience and will continue to build our guest experience from guests feedback like yours. More 

Edmonton, Canada
Contributor
12 reviews 12 reviews
7 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed December 10, 2014

I am often in Hinton on business and always stay at the HIE. Easy access off the highway, fabulous front desk staff, immaculate rooms, comfortable beds and a good selection for breakfast. King size rooms are large with microwaves and fridges. Flat screen TV and comfortable beds. If there are issues with the wifi, I haven't noticed. The halls can... More 

Was this review helpful? Yes 2
Alison P, General Manager at Holiday Inn Express Hotel & Suites Hinton, responded to this review

Thank you for the loyalty you have with our hotel. We value you as a great guest who enjoys our hotel, amenities and service we have to offer. We appreciate the feedback and look forward to you staying with us again. More 

Squamish, Canada
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 28, 2014

We wish to commend one of the desk managers, Jecelyn was on duty when we came into the hotel the evening of Oct. 4. We were lookig for a place where we could wait for the Greyhound bus and work on our computers. Jecelyn very kindly allowed us to be in the hotel breakfast room for a couple of hours.... More 

Was this review helpful? Yes 5
Alison P, General Manager at Holiday Inn Express Hotel & Suites Hinton, responded to this review

Thank you for sharing your great encounter with our front desk service. We value your feedback and will share it with the entire team. More 

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