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Quality Inn & Suites

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782 Carmichael Lane, Hinton, Alberta T7V 0A6, Canada (Formerly Nova Inn)
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Quality Inn & Suites
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102 Reviews from our TripAdvisor Community

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Traveler rating
    46
    29
    14
    6
    7
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4
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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  • English first
  • German first
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    (102)
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    (14)
  • Jun-Aug only
    (49)
  • Sep-Nov only
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There are newer reviews for Quality Inn & Suites
See the most recent reviews
Edmonton, Canada
1 review
5 of 5 stars Reviewed July 14, 2014

This was my second visit. Visit number one included my blind dog. Staff were very helpful and made sure my room was close to the elevator to make it easier on her. My second visit was for a family wedding. Again all the staff were very friendly and accommodating and managed to give us an early check-in. We needed a... More 

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Edmonton, Canada
Level Contributor
88 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed July 10, 2014

I get excellent service from this super lady. This is a nice quiet place with all the amenities I require when visiting Hinton. I like it here, it's clean, and most of all very friendly and polite front desk ran by Cindy when I usually arrive. See you next trip. Oh and it's great value compared to Holiday Inn my... More 

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Winnipeg, Canada
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed July 1, 2014

We stayed there for two nights. Short drive to Jasper. The hotel was clean and had a wonderful continental breakfast.The staff was very helpful. We had noisy neighbours phoned the front desk and they came up. All was quiet after that.

Was this review helpful? Yes 1
Edmonton
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed June 23, 2014

On our way to Jasper we were just looking for an economical, "pet friendly" place to stay for an evening so we could get up early and carry on to Jasper. This hotel was awesome. It is a good value (the hotels in Jasper are twice the price), they love dogs and even wanted to meet them and give them... More 

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Edmonton, Alberta
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 31, 2014

We had a great stay at the Nova in Hinton. The staff were so friendly and accommodating. We arrived later in the evening. The front desk staff were able to give us a snack from the breakfast room for a diabetic senior who was travelling with us. In the morning, each staff we encountered said good morning, have a safe... More 

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Edmonton, Canada
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed April 1, 2014

Staff were just rude and insulting. there were 5 people standing around in the morning and you would have thought I asked them for a kidney when I asked if their coffee machine was broken. which it was. 7 am and that kind of treatment. They behaved like children, stomping around saying nothing but obviously very disturbed that I asked... More 

Was this review helpful? Yes 2
Regi0nalsalesmanager, Regional Sales Manager at Quality Inn & Suites, responded to this review

Thank-you for your review. We always appreciate guest feedback. We have noted your concerns and will be looking into them further as service and comfort are very important to us at Nova Hotels. Thank-you again - Mindy Smythe More 

Burns Lake, Canada
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed March 22, 2014

It's hard to find a family-friendly hotel in Hinton at a reasonable price as the hotels cater to work crews, leaving rooms beat up, rough and dirty - not to mention noisy. Colleen at the front desk made the decision for me. I called almost every hotel in Hinton trying to find a room to accommodate our family of five... More 

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Regi0nalsalesmanager, Regional Sales Manager at Quality Inn & Suites, responded to this review

Thank-you kindly for your review. It is always nice to hear guests comment on all aspects of their stay and especially great to hear that a staff member went over and above your expectations. We wish you all the best. Sincerely - Mindy Smythe More 

Vancouver, Canada
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed March 20, 2014

This was our second time staying at Hintonb area. My friend and I were passing through to BC, we checked in at late evening,the staff was great and very helpful with a great place for dinner. Room has comfort beds and clean. The next morning I had complimantary breakfast and nice coffee. Room amenity was very nice and Large LCD... More 

Was this review helpful? Yes
Regi0nalsalesmanager, Regional Sales Manager at Quality Inn & Suites, responded to this review

Thank-you for your review. It is always great to hear that guests are receiving not only great service, but great comfort as well. We hope to welcome you back to Nova Hotels again in the future. Sincerely - Mindy Smythe More 

Azur, France
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 22, 2014

This was our first time staying at this Hotel, it was very nice well kept. My husband and I were passing through to BC, the check in staff was great she was funny and very helpful with a great place for dinner. However that evening we had no coffee in our room so I came down to front desk and... More 

Was this review helpful? Yes 1
Regi0nalsalesmanager, Regional Sales Manager at Quality Inn & Suites, responded to this review

Thank-you for your review. We are sorry to hear about the concerns noted during your stay with us in Hinton. I would invite you to contact me directly so I can not only address your concerns for you, but also assure you that we pride ourselves on service within Nova Hotels and that we take your remarks very seriously and... More 

Stony Plain, Canada
1 review
4 of 5 stars Reviewed January 11, 2014

Quick trip to town for a funeral. Accommodations in town were very very slim.Staff bent over backwards to assist us. Room was excellent, clean and the price was reduced due to the circumstance of the visit. One could not ask for any finer staff and people to deal with. Kudu's to all the stall and managers. We definitly will be... More 

Was this review helpful? Yes
Regi0nalsalesmanager, Regional Sales Manager at Quality Inn & Suites, responded to this review

Thank-you for your review. We are so sorry to hear about the circumstances of your stay, but are pleased we were able to make it a little easier for you. We hope to welcome you back to another Nova in the future. Take care - Mindy Smythe More 

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