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Westward Inn & Suites

19682 Fraser Highway, Langley City, British Columbia V3A 4C7, Canada
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28 Reviews from our TripAdvisor Community

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Traveler rating
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    4
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    4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
  • All months
    (28)
  • Mar-May only
    (5)
  • Jun-Aug only
    (10)
  • Sep-Nov only
    (6)
  • Dec-Feb only
    (7)
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There are newer reviews for Westward Inn & Suites
See the most recent reviews
Kelowna, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 24, 2014

My husband and I travel to Langley quite often. We love this little gem! We have a wonderful experience every time. We even feel comfortable bring our parents. English isn't their first language but the staff take their time to listen. The rooms are just what we are looking for. Nice, quite, clean rooms with a comfortable bed to sleep... More 

Was this review helpful? Yes 1
Roberta M, Manager at Westward Inn & Suites, responded to this review

Thank you so much for your kind review. We work hard to keep this a clean comfortable motel for all our guests. We will continue to work towards our goal of making this a great place that meets our guests expectations. More 

Calgary, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 23, 2014

If you want to stay in a rundown, '70's decore, mite ridden dump, have atter! Eveb after charging a $200 deposit,at checkout, the front desk had the gall to make us wait while they inspected the room! I've NEVER heard of this before! That's why you take a deposit! In case of damage to the room!!! The bed covers hadn't... More 

Was this review helpful? Yes 2
Roberta M, Manager at Westward Inn & Suites, responded to this review

We are terribly sorry your room was not up to par. Most people would have complained and asked to be moved we never heard from you. The deposit was actually taken at check in it makes no sense to take it at check out. Your room was preauthed on your credit card so at check out we look at the... More 

Travelers are raving about these Langley City hotels

Williamsburg, VA
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed May 24, 2014

The prices are very reasonable, clean rooms, helpful staff. Walking distance to wonderful restaurant (White Spot). We were pleased with this motel & would recommend it to anyone traveling in this area.

Was this review helpful? Yes 1
Roberta M, Manager at Westward Inn & Suites, responded to this review

We really appreciate your input it helps us improve our service and keep striving to reach our goals of making the customer our number one priority. More 

Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 6, 2014

We decided to try a different hotel, and found this great motel! First of all the ladies' customer service at the front are the best!!! The rooms are clean and perfect if only 2 people or 2 couples??? But the girls and manager did their best to make us comfortable. Traveling with my parent in a wheelchair is definitely not... More 

Was this review helpful? Yes 1
Roberta M, Manager at Westward Inn & Suites, responded to this review

Thank you so much for your kind review. Our staff loves to hear how they are doing with their customer service skills. It helps us all to do our jobs even better. Thank You Roberta MacDonald More 

Oklahoma City
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 1, 2014

I'm very sad to report, that upon my arrival, there were two condoms in the garbage can, which made me question the cleanliness of the bed. I called the front lady and when she came over I had pointed this out, and she apologized and said the cleaning staff missed the basket. Then changed the garbage out, as she took... More 

Was this review helpful? Yes 1
Roberta M, Manager at Westward Inn & Suites, responded to this review

We are truly sorry that your stay with us was not a good one. We were training new staff at the time. We have worked on retraining the staff from this incident and will work hard to make sure nothing like this happens again. Thank You Roberta MacDonald More 

1 review
2 of 5 stars Reviewed July 13, 2013

I was mistakenly put through to this motel when I asked for the name of the chain to which this motel formerly belonged. I specifically asked the woman that answered if it was the hotel I had stayed at earlier this year and was assured it was. On arrival at the preferred hotel, we had no reservation. It was then... More 

Was this review helpful? Yes
Roberta M, Manager at Westward Inn & Suites, responded to this review

We are truly sorry that you felt you were treated unkind. The clerk was frustrated when you called up angry that you had reserved at the wrong hotel. When the clerk looked you up in computer system you had stayed here you said in March she told you it was September. When you asked if we were on glover rd... More 

Kent, England
Level Contributor
130 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
3 of 5 stars Reviewed May 27, 2013

We almost didn't stay here, a friend who lived locally said it was run-down and in a seedy area but we read the reviews in TripAdvisor and decided to take a risk. Good move. It's a simple single storey block-built motel of the old style but well maintained and clean. The area is industrial rather than seedy and the Willowbrook... More 

Was this review helpful? Yes 2
Roberta M, Manager at Westward Inn & Suites, responded to this review

Thank you for taking the time to review our Motel. The staff appreciate hearing how they are helping our customers have a good experience when they stay. I am glad you enjoyed your stay and hopefully we will see you again. Thank You Roberta MacDonald More 

Edmonton, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 27, 2012

Was pleasantly surprised. This hotel was very comfortable. Good value and excellent service. Would recommend this hotel and would stay here again.

Was this review helpful? Yes 1
canadabestvalue, Manager at Westward Inn & Suites, responded to this review

We are so pleased you enjoyed your stay. We love getting feedback from our guests. It helps us to build on our strenghts to improve and keep all our guests happy. Thank you so much for choosing us we hope to see you soon. Kiwon Lee & Roberta MacDonald More 

Keremeos, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 4, 2012

I have stayed at this hotel several times. I find the rooms clean and tidy. The beds are so comfortable. This place is close to restaurants and shopping. The staff is friendly and helpful. I always recommend it to my friends and family.

Was this review helpful? Yes 2
canadabestvalue, Manager at Westward Inn & Suites, responded to this review

We are always so happy to hear that our guests enjoy their stay. We have an excellent cleaning staff who do their very best to keep our motel clean and comfortable. We share these reviews with all our staff to let them know how they doing and how we can improve.Thank you for helping us and taking your time to... More 

Calgary
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 20, 2011

The room was very clean and comfortable. The price was excellent and the staff were very helpful, informative and very pleasant. The staff were able to suggest restaurant selections for both breakfast and dinner and provide directions to take me in to Vancouver! I had a wonderful night sleep and found the location to be quite quiet and peaceful. Enjoyed... More 

Was this review helpful? Yes 2
canadabestvalue, Manager at Westward Inn & Suites, responded to this review

We are so gratefull for your great review of our hotel. It helps let our staff know how well they do when they are able to direct our customers to where they need to be and give customers different selections to dine in our area. On behalf of our staff we Thank you so much. Margaret & Roberta More 

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