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Westward Inn & Suites

19682 Fraser Highway, Langley City, British Columbia V3A 4C7, Canada
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Westward Inn & Suites
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Westward Inn & Suites
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25 Reviews from our TripAdvisor Community

Traveler rating
    9
    8
    3
    1
    4
See reviews for
7
4
7
3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
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    (25)
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    (5)
  • Jun-Aug only
    (7)
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    (6)
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There are newer reviews for Westward Inn & Suites
See the most recent reviews
Calgary, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 6, 2014

We decided to try a different hotel, and found this great motel! First of all the ladies' customer service at the front are the best!!! The rooms are clean and perfect if only 2 people or 2 couples??? But the girls and manager did their best to make us comfortable. Traveling with my parent in a wheelchair is definitely not... More 

Was this review helpful? Yes 1
Roberta M, Manager at Westward Inn & Suites, responded to this review

Thank you so much for your kind review. Our staff loves to hear how they are doing with their customer service skills. It helps us all to do our jobs even better. Thank You Roberta MacDonald More 

Oklahoma City
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 1, 2014

I'm very sad to report, that upon my arrival, there were two condoms in the garbage can, which made me question the cleanliness of the bed. I called the front lady and when she came over I had pointed this out, and she apologized and said the cleaning staff missed the basket. Then changed the garbage out, as she took... More 

Was this review helpful? Yes 1
Roberta M, Manager at Westward Inn & Suites, responded to this review

We are truly sorry that your stay with us was not a good one. We were training new staff at the time. We have worked on retraining the staff from this incident and will work hard to make sure nothing like this happens again. Thank You Roberta MacDonald More 

1 review
2 of 5 stars Reviewed July 13, 2013

I was mistakenly put through to this motel when I asked for the name of the chain to which this motel formerly belonged. I specifically asked the woman that answered if it was the hotel I had stayed at earlier this year and was assured it was. On arrival at the preferred hotel, we had no reservation. It was then... More 

Was this review helpful? Yes
Roberta M, Manager at Westward Inn & Suites, responded to this review

We are truly sorry that you felt you were treated unkind. The clerk was frustrated when you called up angry that you had reserved at the wrong hotel. When the clerk looked you up in computer system you had stayed here you said in March she told you it was September. When you asked if we were on glover rd... More 

Kent, England
Top Contributor
125 reviews 125 reviews
52 hotel reviews
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed May 27, 2013

We almost didn't stay here, a friend who lived locally said it was run-down and in a seedy area but we read the reviews in TripAdvisor and decided to take a risk. Good move. It's a simple single storey block-built motel of the old style but well maintained and clean. The area is industrial rather than seedy and the Willowbrook... More 

Was this review helpful? Yes 2
Roberta M, Manager at Westward Inn & Suites, responded to this review

Thank you for taking the time to review our Motel. The staff appreciate hearing how they are helping our customers have a good experience when they stay. I am glad you enjoyed your stay and hopefully we will see you again. Thank You Roberta MacDonald More 

Edmonton, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 27, 2012

Was pleasantly surprised. This hotel was very comfortable. Good value and excellent service. Would recommend this hotel and would stay here again.

Was this review helpful? Yes 1
canadabestvalue, Manager at Westward Inn & Suites, responded to this review

We are so pleased you enjoyed your stay. We love getting feedback from our guests. It helps us to build on our strenghts to improve and keep all our guests happy. Thank you so much for choosing us we hope to see you soon. Kiwon Lee & Roberta MacDonald More 

Keremeos, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 4, 2012

I have stayed at this hotel several times. I find the rooms clean and tidy. The beds are so comfortable. This place is close to restaurants and shopping. The staff is friendly and helpful. I always recommend it to my friends and family.

Was this review helpful? Yes 2
canadabestvalue, Manager at Westward Inn & Suites, responded to this review

We are always so happy to hear that our guests enjoy their stay. We have an excellent cleaning staff who do their very best to keep our motel clean and comfortable. We share these reviews with all our staff to let them know how they doing and how we can improve.Thank you for helping us and taking your time to... More 

Calgary
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 20, 2011

The room was very clean and comfortable. The price was excellent and the staff were very helpful, informative and very pleasant. The staff were able to suggest restaurant selections for both breakfast and dinner and provide directions to take me in to Vancouver! I had a wonderful night sleep and found the location to be quite quiet and peaceful. Enjoyed... More 

Was this review helpful? Yes 2
canadabestvalue, Manager at Westward Inn & Suites, responded to this review

We are so gratefull for your great review of our hotel. It helps let our staff know how well they do when they are able to direct our customers to where they need to be and give customers different selections to dine in our area. On behalf of our staff we Thank you so much. Margaret & Roberta More 

Kamloops, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 20, 2011

The room was very comfortable and clean. Large t.v.'s mount on the wall,very easy to watch. It was very quiet.

Was this review helpful? Yes 2
canadabestvalue, Manager at Westward Inn & Suites, responded to this review

Thank you so much for your kind review. We are so happy your stay was so pleasant. We hope to see you again when you come out this way. Thank You Margaret & Roberta More 

Vancouver, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 7, 2011

This place is only liveable. My room stunk and was very dreary and depressing. I prefer a clean fresh smelling room. I found this place okay but definately not a 3 or 4 star. I think the people writing the reviews that give this place a 4 and 5 star either have never stayed at a 4 star or are... More 

Was this review helpful? Yes 1
canadabestvalue, Manager at Westward Inn & Suites, responded to this review

We are so very sorry that you did not enjoy your stay. The price of two double beds is the same as 1 queen bed. The reason we charge extra for the kitchen is it is a full size extra room. We do our best to make all our customers feel comfortable and welcome. Most of our customers are return... More 

Langley City, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 28, 2011

Hi, Due to an unstable living situation, I've had to use the services of the Westward Inn frequently over the last couple of months. During my time spent at the hotel, I've found the staff to be friendly and quite helpful. The rooms are also clean and it's in a very convenient location. It's no 5 star hotel, but it... More 

Was this review helpful? Yes 1
canadabestvalue, Manager at Westward Inn & Suites, responded to this review

Thank you so much for taking the time to give us a review. We are very glad that you are happy with our accomodation. Thank You Margaret & Roberta More 

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