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Comfort Inn

2.0 of 5
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1625 Vincent Massey Drive | RR 2, Cornwall, Ontario K6H 5R6, Canada
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Comfort Inn
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Ranked #8 of 12 Hotels in Cornwall
A recent review
3 of 5 stars reviewed yesterday
MissHappyGirl Oshawa, Canada
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104 reviews from our community

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    33
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Oshawa, Canada
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed yesterday NEW

hotel is dated but staff are efficient and friendly nice salt water pool - fair sized and accessible from 6.30 am to 10.00 pm fruit bowl in the lobby is a nice touch, fresh apples at the end of a long day were appreciated.

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1 review
1 of 5 stars Reviewed 1 week ago

Wow. Were to start... This is by a male reviewer. The hall way smells of body odor. Wall paper is torn and peeled back. Stains on carpet mats, really stain on mats you can not pick them up and exchange. Smelly pull out couch in the room. Crap stains in the toilet, bring your own brush and disinfectants. Room sells,... More 

Was this review helpful? Yes
Lucinda T, Guest Relations Manager at Comfort Inn, responded to this review

Thank you for your feedback and I am so sorry you had such an unpleasant experience during your stay. Generally we receive positive comments with regards to our staff, and strive to provide exceptional customer service, but I appreciate that you brought these issues to our attention. We will do all that we can to address these unexpected problems, to... More 

Nb Canada
Top Contributor
60 reviews 60 reviews
46 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were in Cornwall for a hockey tournament and we booked the Comfort Inn, its your basic comfort inn with a nice friendly lobby, check in was smooth, rooms are nice and clean. Clean linen changed daily, nice selection of pillows. Good hot showers, flat screen tv. Really good continental breakfast with waffle makers . Business center, salr water pool.... More 

Was this review helpful? Yes
Lucinda T, Guest Relations Manager at Comfort Inn, responded to this review

We enjoy hearing positive comments, and we thank you for taking the time to post feedback about your recent stay. I have passed on your compliments to our staff, and it is always encouranging to know that we are consistantly providing exceptional customer service and accomdations. We wish you all the best and hope to you you again! More 

Ontario, Canada
Top Contributor
100 reviews 100 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed March 10, 2015

this motel is in a quiet section...after checking in...we decide to go for a swim in the salted pool...that was a great treat...we got out because there was a bad thunder storm outside... it was a very humid day!!

Was this review helpful? Yes 1
Lucinda T, Guest Relations Manager at Comfort Inn, responded to this review

Thank you for taking the time to post your comments about your recent stay with us. We are always pleased to hear positive feedback about our property, and are glad you were able to enjoy the salt-water pool during your visit. We appreciate your time and business, and hope to see you again on your travels. With best regards. More 

Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 8, 2015

Overall, this hotel was good. Breakfast was surprisingly delicious! Beds were comfortable, the shower was just ok. The room was quite new and all was clean. Some complimentary tea was good. As you can see we are not picky travellers and we would recommend this hotel if you were on a budget.

Was this review helpful? Yes 1
Lucinda T, Guest Relations Manager at Comfort Inn, responded to this review

Thank you for your kind words and positive feedback. We are glad that you enjoyed our breakfast and some of the other amenities we have to off,er and hope that you will join us again the next time you are in town. With best regards. More 

ontario
Top Contributor
504 reviews 504 reviews
46 hotel reviews
218 helpful votes 218 helpful votes
4 of 5 stars Reviewed February 25, 2015

When I stayed here they gave me a room in the renovated section. It was clean well furnished and quiet. What more could you ask. My room overlooked the back lot so as it was not a busy time of year (February) there was not a lot of coming and going. If you go get a room on the second... More 

Was this review helpful? Yes 1
Lucinda T, Guest Relations Manager at Comfort Inn, responded to this review

Thank you so much for your feedback. We are pleased that you enjoyed your stay. We appreciate all the positive feedback that you have expressed, and will share it with our staff. I am sorry that the wi-fi was not working properly, we have had a few issues , that were resolved quickly by our provider. We thank you for... More 

Richmond Hill, Ontario, Canada
Top Contributor
257 reviews 257 reviews
50 hotel reviews
144 helpful votes 144 helpful votes
3 of 5 stars Reviewed January 4, 2015

During our first night at Christmas, the front desk staff gave us a double room at the end which enabled us to have our kids come and visit us in a large room adjacent to the bedroom. This was especially helpful as my daughter's house if full of cats and a dog which I am severely allergic to. The next... More 

Was this review helpful? Yes
Lucinda T, Guest Relations Manager at Comfort Inn, responded to this review

Thank you for you feedback and I am sorry that the furniture in your room was in disrepair. We are looking forward to renovations in the future in which we will be replacing all the furniture, as well as overall room and property improvements. We invite you to stay with us again, so that we may provide you with an... More 

Cold Lake, Canada
Top Contributor
120 reviews 120 reviews
37 hotel reviews
117 helpful votes 117 helpful votes
3 of 5 stars Reviewed December 12, 2014

mildew smell in the hotel but it is clean. Our room was clean, the bed was ok and the pillows were good. The place is in need of some updates. The breakfast area was better than I had expected well appointed and a nice amount of food to choose from. We used expedia to book this hotel and managed to... More 

Was this review helpful? Yes
Lucinda T, Guest Relations Manager at Comfort Inn, responded to this review

Thank you for your feedback. We are looking forward to renovations which will address concerns regarding updates, and I am glad that you were able to enjoy some of the breakfast items we offer to start your day. We appreciate the time you took to comment on your stay and wish you all the best in the new year. More 

Victoria, Canada
Top Contributor
95 reviews 95 reviews
31 hotel reviews
43 helpful votes 43 helpful votes
1 of 5 stars Reviewed October 22, 2014

Not impressed right from the moment we pulled up to the hotel. You could see that the curtains had holes in them. Reception at the front desk was so so and later when I returned to ask a question, they didn't even stand up and leave their ipad/phone to speak to me, it was like I was being a bother.... More 

Was this review helpful? Yes 1
Lucinda T, Guest Relations Manager at Comfort Inn, responded to this review

Thank you for taking the time to post your comments regarding your recent stay with us. I am sorry that we came in below the standards that are expected from us. Renovations in the future will enhance all of our guest rooms and overall property, and I have spoken to the staff about your customer service concerns. I wish you... More 

Barrie, Ontario
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 13, 2014

On a road trip holiday, we checked in as a family of four on my birthday. I'd made an advanced booking, and mentioned that it was my birthday, and if the staff could do anything special that would be great, but not crucial. They went above and beyond, putting up a 'Happy Birthday' banner in the room, and leaving a... More 

Was this review helpful? Yes 2
Lucinda T, Guest Relations Manager at Comfort Inn, responded to this review

Thank you for taking the time to leave feedback on your experience with us at the Comfort Inn Cornwall. We are always pleased to hear positivity, and all the things that you were able to enjoy, while stopping here on your travels. I hope the rest of your holiday was as enjoyable, and I thank you again for your comments... More 

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