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Residence Inn Toronto Markham

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55 Minthorn Blvd, Markham, Ontario L3T 7N5, Canada
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Residence Inn Toronto Markham
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Residence Inn Toronto Markham
Residence Inn Toronto Markham
Residence Inn Toronto Markham
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110 reviews from our community

Traveler rating
    47
    36
    17
    4
    6
See reviews for
39
13
4
40
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Spanish first
  • Any
English first
  • All months
    (110)
  • Mar-May only
    (20)
  • Jun-Aug only
    (39)
  • Sep-Nov only
    (29)
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    (22)
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Montreal, Canada
1 review
1 of 5 stars Reviewed 2 weeks ago

I found this hotel as the worst Marriott hotel among all the Marriott hotel I have stayed during the past few years all over the world. Very bad customer service at the front desk and by the cafeteria staff. The front Desk staff displayed poor attitude. Doubtful if I would repeat. Not a standard Marriott experience. I did a big... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Toronto Markham, responded to this review

Dear Sumit J, We appreciate you taking the time to share your experience. My heartfelt apologies you found our associates unhelpful and insincere. Our associates strive to provide sincere hospitality and we clearly missed the mark. Additionally, I regret that we did not provide you with the exceptional stay you've come to expect from Marriott. Thank you for your honest... More 

Denver, Colorado
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 18, 2015

Very average hotel. Was in town for a week on business. While I really enjoyed Toronto, the hotel was just average.It was not as clean as I was used to. The staff was average. I wish I could think of something to say about this hotel that stood out.

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Toronto Markham, responded to this review

Dear Richard S, Guest satisfaction is our highest priority and I regret that we left you underwhelmed. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Anita Shu General Manager More 

Iroquois, Ontario
Contributor
12 reviews 12 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 12, 2015

This Residence Inn is over ten years old. The rooms are decorated in the "red couch" style that you see at many Residence Inn properties but the theme is sort of mixed with an older style of oak cupboards in the kitchen area. Despite the fact that the property is not new, the rooms are in good shape and very... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Residence Inn Toronto Markham, responded to this review

Dear seawaykicker30, We are so appreciative of your kind review. It is rewarding to know that you enjoyed our friendly associates and ample amenities. Your remarks serve as encouragement to our team who strive to provide a pleasant stay. Thank you for taking the time to share your experience and please visit us upon your return to the area. Best,... More 

Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 1, 2015

Its been now more than 200 days and it has become a second home for me travelling on business trip. The hotel staff is courteous and take good care of any of your needs. Always fell welcomed , no complaints at all :)

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Toronto Markham, responded to this review

Dear MayankChouhdary, We are happy to hear from you and value your kind review. It is encouraging to know that your extended stay has been enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed as they foster change for the better. We appreciate being a part of your business travel. Best, Anita Shu General Manager More 

Philadelphia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed January 19, 2015

Very accomodating. The staff is great, rooms are very comfortable. if you need anything, the front desk responds immediately. Rooms are comfortable and quiet. I will continue to go back. The breakfast is good, a decent variety of hot meals and continental style.

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Toronto Markham, responded to this review

Dear maxrep99, Thank you for your review and recommendation of our hotel and associates. I’m pleased to hear that our staff’s excellence in service exceeded your expectations and made for a truly fantastic experience. Our team works hard to provide a remarkable stay. I will be sure to share your kind feedback. Best, Anita Shu General Manager More 

Newport Beach, California
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 18, 2015

My wife and travel almost exclusively with Marriott. Our 2 favorite brands are JW Marriott and Residence Inn. For luxury or business travel we always book with JW. With leisure travel almost always with Residence Inn because of the space and having a kitchen! I was disappointed with the breakfast they served, poor quality and choice of fruit and food,... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Toronto Markham, responded to this review

Dear fmcsbu, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you experienced while staying with us. Thank you for your feedback regarding breakfast; I have taken note. On behalf of our entire team, I thank... More 

Top Contributor
113 reviews 113 reviews
28 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 9, 2015

Location: not far from Highway seven or the 407 highway exit and entrance from Leslie Street. Parking: All parking is outdoor and there are ample spaces. Reception: it's not the first time I've stayed here but it is the first time I am writing about it. I have to tell you that the reception is superb; you won't find better... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Residence Inn Toronto Markham, responded to this review

Dear Harvey C, We’re happy to hear from you, and glad to know you enjoyed your stay. I’m pleased you found our location, spacious suites, ample amenities and service pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback and we look forward to hosting you again. Best, Anita Shu General Manager More 

Ontario's Near North, Canada
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 2, 2015

The hotel was clean (cleanest pool and whirlpool area I've ever seen and both were nice and warm), rooms were clean and comfortable and staff were very friendly and professional. I appreciated the New Year's Eve policy they had in effect to deter loud and obnoxious guests. Breakfast was nice and there are some good restaurants nearby. I really enjoyed... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Toronto Markham, responded to this review

Dear 5tepher, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you experienced due to our modern accommodations and ample amenities. On behalf of our entire team, I thank you for your kind remarks. Please visit... More 

Kansas City, Kansas
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed December 31, 2014

Its the first time I have stayed in a Residence Inn. I am a fan of Marriott properties but won't be staying at this one or any other if this is representative of the brand. The whole hotel and even my room smelt of food and pretty unpleasant food at that. Breakfast was awful and couldn't get a decent cup... More 

Was this review helpful? Yes 2
ConcordHospitality, General Manager at Residence Inn Toronto Markham, responded to this review

Dear paulhunt68, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for any odor you detected at our hotel. I regret your disappointment in our coffee and breakfast. We will take your comments under consideration as we continually work to improve our guest experience. We hope you... More 

Troy, Michigan
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 26, 2014

I checked in at this hotel on 12/25/14 after 3 pm. The front desk girl (not sure what her name is) was outstanding. She was nice and informative, despite working on Christmas day. She provided great assistance to us that otherwise we would've been stuck with much higher fees. I wish I would've caught her name, cause she was definitely... More 

Was this review helpful? Yes 2
ConcordHospitality, General Manager at Residence Inn Toronto Markham, responded to this review

Dear Familytraveler128, We appreciate having the opportunity to host you. We aim to provide every guest with a comfortable visit, so it’s wonderful to hear of the great service you experienced while staying with us. I thank you for your time in reviewing our hotel and I will be sure to share your kind remarks. We hope to host you... More 

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