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Lonsdale Quay Hotel

123 Carrie Cates Court, North Vancouver, British Columbia V7M 3K7, Canada
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Lonsdale Quay Hotel
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Lonsdale Quay Hotel
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330 reviews from our community

Traveler rating
    90
    140
    51
    28
    21
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

My wife and I recieved a gift from our son inlaw and daughter of a stay at this hotel while attending our son's wedding. being 70 years of age and just spending 4 months in the hospital this was a wonerful gift for us to accept. while the local was great we have since found out that our daughter was... More 

Was this review helpful? Yes 1
Farah S, General Manager at Lonsdale Quay Hotel, responded to this review

Dear Guest, Thank you for posting your comments on Trip Advisor. We have been in contact with your daughter-in-law and provided independent security reports to support the hotel decision. Also, we provided our staff’s corroborating incident reports in regards to your room involvement. Aside from the noise complaints we received, it is against fire regulations to have 6-7 additional people... More 

Tewkesbury, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

This is a really well located hotel near the Sea Bus terminal at the bottom of Lonsdale Avenue, North Vancouver. East access to Downtown and all the shops with the bus terminal nearby. Reasonable price, friendly staff with plenty of food outlets and restaurants nearby, they do a very good breakfast. It is situated on top of Lonsdale Quay market... More 

Was this review helpful? Yes
Farah S, General Manager at Lonsdale Quay Hotel, responded to this review

Dear Guest, Thank you so much for your great review! I’m glad that you were able to take advantage our amenities, and enjoyed your breakfast. Also, the staff did appreciate your kind comment about them. We look forward to an opportunity to welcome you back in the near future. Regards, Farah Stéen General Manager Lonsdale Quay Hotel More 

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location inside Lonsdale Quay, room was clean and comfortable, breakfast was included, I would not recommend the breakfast . It was absolutely awful. Instead go downstairs to the Quay concessions .

Was this review helpful? Yes
Farah S, General Manager at Lonsdale Quay Hotel, responded to this review

Dear Guest, Thank you so much for your review. I’m glad that you were able to take advantage of bed and breakfast deal! I will share your comments with the chef with your unsatisfactory experience. We look forward to an opportunity to welcome you back in the near future. Regards, Farah Stéen General Manager Lonsdale Quay Hotel More 

Woodinville, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

The good: The location, in a seemingly safe neighborhood central to North Van, and walking distance to the bus terminal and SeaBus. Decent views, the Market and shops downstairs. Fresh water in room. Price. The not so good: old CRT TV in cabinet that was lopsided and propped up with a towel in an unsuccessful attempt to keep the doors... More 

Was this review helpful? Yes
Farah S, General Manager at Lonsdale Quay Hotel, responded to this review

Dear Guest, Thank you so much for your review. I’m glad that you were able to take advantage of our great last minute deals! I’m happy to advise you that the couple of rooms with the older armoire/TV’s are being changed very soon. Also, I’m so happy that you enjoyed our location and its accessibility. We look forward to an... More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Excellent location, right inside the Lonsdale Quay market (lots of restaurants/shops) and steps away from the seabus terminal. Rooms are a good size, they have a little fridge and a coffee maker. Staff are friendly and helpful. Parking is an additional $12 which is the only downside. All in all a great place to stay, highly recommend it.

Was this review helpful? Yes 2
Farah S, General Manager at Lonsdale Quay Hotel, responded to this review

Dear Guest, Thank you so much for your review. I’m glad that you enjoyed your stay, and were able to take advantage of our great last minute deals! We look forward to an opportunity to welcome you back in the near future. Regards, Farah Stéen General Manager Lonsdale Quay Hotel More 

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were in town for a concert at Rogers Arena and we loved our stay at the Lonsdale Quay hotel. The hotel is ideally located above the Londsdale Public Market, with the Seabus terminal right next door for easy access to downtown. There's also free weekend parking available in the ICBC parkade, effectively attached the complex. The rooms were more... More 

Was this review helpful? Yes
Farah S, General Manager at Lonsdale Quay Hotel, responded to this review

Dear Guest, Thank you so much for your kind review. I’m glad that you enjoyed your east side view, and found the hotel to be quiet. Also, your comments to our accessibility to our other guests was appreciated. We look forward to an opportunity to welcome you back in the near future. Regards, Farah Stéen General Manager Lonsdale Quay Hotel More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 7, 2015

I booked on Expedia last minute with a great price. It was a Lovely room and clean! Plus had a great view and free parking!! I travel quite often and was so very happy and comfortable. Would stay again in a heartbeat!

Was this review helpful? Yes 1
Farah S, General Manager at Lonsdale Quay Hotel, responded to this review

Dear Expedia Guest, We are thrilled that you enjoyed your stay, and benefitted from a great last minute deal! We look forward to welcoming you back again in the near future! Sincerely, Farah Steen General Manager More 

1 review
1 of 5 stars Reviewed February 7, 2015

My 8 yr old daughter unexpectedly needed to spend the night in north van for the night so we booked through hotels.com. We got a great deal . But buyer beware .... They gave us the worst room in the entire hotel (303) on the opposite side of the elevator so you were awoken every time it went up or... More 

Was this review helpful? Yes
Farah S, General Manager at Lonsdale Quay Hotel, responded to this review

Dear Guest, I am very sorry for your experience. I would like to assure you and any guests, that bookings made by Hotels.com or any other website are honored the same way as if they were booked directly with us. In my 22 year history at the hotel, I have never had a complaint about room 303, and especially not... More 

Perth, Australia
Contributor
12 reviews 12 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 21, 2015

What is not to love about the Lonsdale Quay hotel? Perfect views, great location that links you directly to all the public transport you need to get around (Seabus, buses, transfer vehicles to ski resorts), clean and spacious rooms located on top of a fresh food market that is very reasonably priced. My partner and I stayed here for three... More 

Was this review helpful? Yes 1
Biel, Switzerland
Contributor
12 reviews 12 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed January 16, 2015

The Lonsdale Quay Hotel can serve the hospitality industry as an example of missed opportunities. Located above a classic funky market that includes an abundance of food vendors and artsy offerings, steps away from charming bricked restaurants and waterfront promenades, Lonsdale Quay could be the hotel not to miss, and yet, it is not. The failure to take into account... More 

Was this review helpful? Yes 6
Farah S, General Manager at Lonsdale Quay Hotel, responded to this review

Dear Guest, Thank you for taking the time to notify us about your stay via Trip Advisor. We are happy that you enjoyed our location, and disappointed that the rest of your stay was less than desirable. You’ll find based on numerous other reviews, that the majority of our guests have a wonderful visit, and are return guests. I would... More 

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