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Lonsdale Quay Hotel

123 Carrie Cates Court, North Vancouver, British Columbia V7M 3K7, Canada
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Lonsdale Quay Hotel
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Lonsdale Quay Hotel
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336 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

PROS: Quiet, tranquil, harbor of North Vancouver. Nice kiosk shops below hotel floors. Great Sushi within blocks of hotel! Next door to the Seabus CONS: Not a full 24 hour service hotel and not your top notch hotel. The beds aren't the best nor is the food. The parking and elevator are tricky. More like staying at an old dated... More 

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Bc
Contributor
14 reviews 14 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Our stay at this oceanfront hotel had been sublime. The staff are polite and courteous. Never hesitant to helping us improve our stay in North Vancouver. Knowledgeable about the area and the restarants. The rooms are spacious and comfortable modern facilities throughout. We highly recommend this establishment to anyone who wants peace, aling with proximity to public transit and walking... More 

Was this review helpful? Yes 2
Chilliwack
Contributor
14 reviews 14 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We booked through a Travelzoo voucher which included a bottle of wine and chocolates, both of which were in our room upon arrival. We too had a language difficulty, when booking our stay. However, once we arrived, found the parking and got to the room we were quite happy. We had a room overlooking the Inlet and Vancouver Skyline. We... More 

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Calgary, Canada
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 3 weeks ago

One night stay. Terrible directions to their parking, had to ring the front desk for instructions, and then I couldn't understand them. Its the parking for the market I discovered. Dated rooms with marks on the walls.WiFi appalling. Won't go again.

Was this review helpful? Yes 1
Farah S, General Manager at Lonsdale Quay Hotel, responded to this review

Dear Guest, Thank you for your review. We are sorry for our experience, and please know that we are working hard to add many upgrades to the hotel. The parking directions and instructions are also located on our website, and you are correct, that the parkade is located on the bottom level of our property that also is located in... More 

Toronto, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I debated between this hotel in N. Van and something downtown. The decision to go to the Londsdale was great. Just feet from the Seabus and local transit. A fresh local market downstairs, and steps from many great restaurants and shops. Will stay again.

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Farah S, General Manager at Lonsdale Quay Hotel, responded to this review

Dear Guest, Thank you kindly for the lovely and kind comments. We are so happy that you enjoyed the market downstairs and the awesome restaurants on property and in walking distance. We do hop that the Lonsdale Quay Hotel will be your getaway destination when you visit the Vancouver area! Sincerely, Farah Stéen General Manager Lonsdale Quay Hotel More 

Calgary, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

My girlfriend and I needed a place to stay for a short visit in North Vancouver and was floored by the service, hospitality, and decor at the Lonsdale Quay Hotel. From our late night check in, to our early Departure the staff was kind, courteous and professional. We had an opportunity to meet both the Rooms Division Manager Caroline Dennis... More 

Was this review helpful? Yes 1
Farah S, General Manager at Lonsdale Quay Hotel, responded to this review

Dear Mr. Partridge, Thank you kindly for the lovely review and photo posted from your room! We look forward to another opportunity to welcome you and your girlfriend back to our hotel. We so appreciated your kind comments towards our RDM and myself, along with our entire team. We hope your re-location went well, and hope that the Lonsdale Quay... More 

2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 22, 2015

My wife and I recieved a gift from our son inlaw and daughter of a stay at this hotel while attending our son's wedding. being 70 years of age and just spending 4 months in the hospital this was a wonerful gift for us to accept. while the local was great we have since found out that our daughter was... More 

Was this review helpful? Yes 2
Farah S, General Manager at Lonsdale Quay Hotel, responded to this review

Dear Guest, Thank you for posting your comments on Trip Advisor. We have been in contact with your daughter-in-law and provided independent security reports to support the hotel decision. Also, we provided our staff’s corroborating incident reports in regards to your room involvement. Aside from the noise complaints we received, it is against fire regulations to have 6-7 additional people... More 

Tewkesbury, United Kingdom
2 reviews
5 of 5 stars Reviewed March 21, 2015

This is a really well located hotel near the Sea Bus terminal at the bottom of Lonsdale Avenue, North Vancouver. East access to Downtown and all the shops with the bus terminal nearby. Reasonable price, friendly staff with plenty of food outlets and restaurants nearby, they do a very good breakfast. It is situated on top of Lonsdale Quay market... More 

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Farah S, General Manager at Lonsdale Quay Hotel, responded to this review

Dear Guest, Thank you so much for your great review! I’m glad that you were able to take advantage our amenities, and enjoyed your breakfast. Also, the staff did appreciate your kind comment about them. We look forward to an opportunity to welcome you back in the near future. Regards, Farah Stéen General Manager Lonsdale Quay Hotel More 

Contributor
11 reviews 11 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 19, 2015

Great location inside Lonsdale Quay, room was clean and comfortable, breakfast was included, I would not recommend the breakfast . It was absolutely awful. Instead go downstairs to the Quay concessions .

Was this review helpful? Yes 1
Farah S, General Manager at Lonsdale Quay Hotel, responded to this review

Dear Guest, Thank you so much for your review. I’m glad that you were able to take advantage of bed and breakfast deal! I will share your comments with the chef with your unsatisfactory experience. We look forward to an opportunity to welcome you back in the near future. Regards, Farah Stéen General Manager Lonsdale Quay Hotel More 

Woodinville, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 18, 2015

The good: The location, in a seemingly safe neighborhood central to North Van, and walking distance to the bus terminal and SeaBus. Decent views, the Market and shops downstairs. Fresh water in room. Price. The not so good: old CRT TV in cabinet that was lopsided and propped up with a towel in an unsuccessful attempt to keep the doors... More 

Was this review helpful? Yes
Farah S, General Manager at Lonsdale Quay Hotel, responded to this review

Dear Guest, Thank you so much for your review. I’m glad that you were able to take advantage of our great last minute deals! I’m happy to advise you that the couple of rooms with the older armoire/TV’s are being changed very soon. Also, I’m so happy that you enjoyed our location and its accessibility. We look forward to an... More 

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