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All 11 North Vancouver hotels

Lonsdale Quay Hotel

3.0 of 5 Hotel   |   123 Carrie Cates Court, North Vancouver, British Columbia V7M 3K7, Canada
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A recent review
4 of 5 stars reviewed 3 days ago
JTF1911 Victoria, Canada
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270 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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English first
Victoria, Canada
Top Contributor
94 reviews 94 reviews
7 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Don't bother with lower floor rooms. Pay for a room with a view of the harbour. Half the charm is stepping out on the tiny balcony and seeing the water and looking across to downtown. Very comfortable, though I wish king beds were available. Nicely decorated. Room service averages to about the same as the tiny hotel "restaurant", so you... More

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Camas
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

There is something so special about this unique hotel property. No, the staff isn't overly friendly, however they are professional and maintain a low profile. The rooms are always clean and well appointed, with very comfortable furniture. This is not your average "chain hotel." Lonsdale Quay has a view unparalleled to any I've had at 5 star hotels. Seaplanes landing,... More

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Ottawa, Canada
Top Contributor
62 reviews 62 reviews
6 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Trying to find this place was hard as I wasn't told that it is on the third floor of a shopping mall. Once parked and checked in I was really happy. The location is right on the water, the small mall below has some interesting stores. The area is great and good for wandering around. Water bus to downtown Vancouver... More

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Farah S, General Manager at Lonsdale Quay Hotel, responded to this review

Dear Guest, We are happy that you enjoy your stay and its unique surroundings. We also have great restaurants surrounding us, and I’m glad you took advantage of this. We are also happy that you found the room to be clean and large. Our hotel believes in disclosing prior to check in the deposit policy. I can assure that every... More

Kamloops, Canada
Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Our experience started with mastercard cancelling my credit card the day after my reservation, because it had been used for FRAUD. The ONLY place I used it was to book this reservation. Hotel staff did not appear particularly concerned and felt I was exaggerating or merely not understanding what mastercard was telling me. They felt that because only staff had... More

Was this review helpful? Yes 1
Farah S, General Manager at Lonsdale Quay Hotel, responded to this review

Dear Guest, Thank you for bringing to attention your stay with our hotel. Unfortunately, hotels have no way to verify if you have been a victim of credit card fraud. The best we can do is assist in helping you make payment in another form. Our credit card handling processes are very tight, and we have mostly a long standing... More

Omagh, United Kingdom
1 review
4 of 5 stars Reviewed 3 weeks ago

Nice room, clean, reasonably priced.. Plenty of hustle and bustle around the market just below. Very convenient to bus/ sea bus station.. Expect a little bit of noise as it is right on the pier, but no more than seagulls and boat noise! Lovely walk around the harbour, nice area.

Review collected in partnership with Easytobook.com

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Farah S, General Manager at Lonsdale Quay Hotel, responded to this review

Dear Guest, We are so happy that you enjoyed your stay at our hotel and found it reasonably priced. We do offer great rates, and are happy that you benefited from that. Also, the market below is great, and the waterfront environment is unique and a nice change from a traditional hotel. We look forward to your next visit to... More

North Vancouver
Senior Contributor
37 reviews 37 reviews
23 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 4 weeks ago

...and maybe your own sheets too? We walked into our executive room and were captivated by the stunning view right outside our window - sparkling water and the picturesque SeaBuses against the office towers of downtown Vancouver. The room was well designed for a business trip with a good sized desk. It also featured two comfortable armchairs, inexplicably facing the... More

Was this review helpful? Yes 4
Farah S, General Manager at Lonsdale Quay Hotel, responded to this review

Dear Guest, We are so happy that you enjoyed your stay at our hotel and you found the view to be captivating and comfortable. I’m sorry about your experience and our housekeeping manager is re-training staff to ensure that this type of thing does not happen again. This is not a common complaint, and with new staff hired for the... More

Vancouver, Canada
Senior Contributor
38 reviews 38 reviews
26 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed March 2, 2014

We were going to an event in North Van, and decided to use a Groupon purchase (coupon) It was for an " Executive room" a bottle of sparkling wine ( Andres Baby Canadian Sparkling) chocolates, and free breakfast for 2 . The executive rooms are all on the 4th floor. The first room (430) we got had a balcony, but... More

Was this review helpful? Yes 1
Farah S, General Manager at Lonsdale Quay Hotel, responded to this review

Dear Guest, We are so happy that you enjoyed your stay at our hotel. Yes, the Groupon deal is fantastic, and I’m happy that you enjoyed it. Also, that you found the bed to be comfy, and you found the room to be relaxing. I do hope that we can welcome you back again in the near future. Sincerely, Farah... More

Abbotsford, Canada
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 25, 2014

We were pretty excited to book the Carrie Cates suite for our wedding night. The guy who answered the phone, (on a weekday night), wasn't very pleasant. After waiting on hold for 6 or 7 minutes he returned. I read online that some people had booked a package with some wine and chocolate and asked if we could find a... More

Was this review helpful? Yes 1
Farah S, General Manager at Lonsdale Quay Hotel, responded to this review

Dear Meghann C Thank you for taking the time to advise us of your booking. If you can kindly contact me directly, I can help you personally with options. I have forwarded your comments to the Rooms Division Manager, and she will be working on training the staff better with available packages. I want to ensure that you have an... More

Los Angeles, California
Top Contributor
52 reviews 52 reviews
24 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed February 22, 2014

Expedia reviews had glowing reports about this hotel and in the past it had a local reputation as very good - and set, as it is on the stunning north shore waterfront one would expect nice rooms taking advantage of great views. But. I needed a room for one night and was surprised at the $62 a night rate -... More

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Farah S, General Manager at Lonsdale Quay Hotel, responded to this review

Dear Guest, Thank you for advising us of your stay. You purchased a standard city view room, with no water view. We have a small number of rooms that do not have any views, and the room type you booked was indicated on Expedia. Also, we are located in a public market, with over 40 food options to choose from.... More

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Additional Information about Lonsdale Quay Hotel

Also Known As:
Lonsdale Quay North Vancouver
Hotel Lonsdale Quay
Lonsdale Quay Hotel North Vancouver
Address: 123 Carrie Cates Court, North Vancouver, British Columbia V7M 3K7, Canada
Phone Number:
Location: Canada > British Columbia > North Vancouver
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #4 of 11 hotels in North Vancouver
Price Range (Based on Average Rates): $
Hotel Class:3 star — Lonsdale Quay Hotel 3*
Official Description (provided by the hotel):
Come for the Experience! Located on the spectacular North Vancouver waterfront! The Lonsdale Quay Hotel is a gateway to Vancouver's attractions, Whistler and major North Vancouver businesses. Whether for business or pleasure, our hotel is your best choice on the north shore of Vancouver! Explore our new Executive Rooms, Junior Suites and Standard rooms! Our Waterfront Boutique property will leave you with lasting memories. Fantastic Vancouver waterfront boutique hotel located in a vibrant market and shops. Your best North Vancouver Hotel choice. Accessible to all attractions! ... more   less 
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