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Pinnacle Hotel At The Pier

Certificate of Excellence
Hotel website
138 Victory Ship Way, North Vancouver, British Columbia V7M 2E6, Canada
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Best prices for: 1 room 1 guest
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Pinnacle Hotel At The Pier
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702 Reviews from our TripAdvisor Community

Traveler rating
    495
    159
    27
    16
    5
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156
298
42
126
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (260)
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Ocala, Florida
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

These are the first three words I would use to describe the hotel and its staff. I had arrived much earlier than the check-in time due to an early disembarkation from a cruise ship. My wife and I had four pieces of luggage that we did not want to lug around half the day while hopefully doing a little sight... More 

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Lewiston
1 review
1 of 5 stars Reviewed yesterday NEW

I had a business emergency and could not stay the 3 nights I was originally booked for. Instead of being understanding, the manager charged me for the 3rd night even though I didn't stay a hotel. I will never come back again. I understand you have 24 hour cancelation policy, but the fact I had to leave was beyond my... More 

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West Kelowna
5 of 5 stars Reviewed yesterday NEW

Ended up staying at the Pinnacle by accident as my regular hotel was booked full due to the World Cup Soccer games going on. I had a pleasant stay in a wonderfully outfitted room - very quiet and nice amenities. I'll definitely be staying at the Pinnacle again!

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Hemel Hempstead, UK
Level Contributor
95 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The Hotel is about a 15 minute river ferry from downtown Vancouver, and in what seems to be an up and coming neighbourhood, although we approached it from the south and for a while before you get there you drive by a massive industrial complex and you do get a little worried. But, once you get to the hotel this... More 

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Forest Grove, Oregon
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW via mobile

Nice upscale hotel in North Vancouver. Excellent water views. All the amenities you could want. About two blocks from the SeaBus you ride over to visit Vancouver (tip buy the all day pass to ride the SeaBus, buses and the elevated train). Also close to Lonsdale Quay Market which has many restaurants, fresh produce and other stores. Nice place to... More 

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Haymond, Director of Operations at Pinnacle Hotel At The Pier, responded to this review

Dear Philicu, We would like to thank you for your review and your recommendation. We look forward to your next visit. Best Regards, Haymond Ng More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

Rooms are very well designed and also views of the city are spectacular. Would highly recommend getting a higher room for better views. Didn't go to any of the restaurants in my time there so cannot rate them

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Haymond, Director of Operations at Pinnacle Hotel At The Pier, responded to this review

Dear Anas A, Thank you for your review and your recommendations. Best Regards, Haymond Ng More 

Vancouver, Canada
1 review
2 of 5 stars Reviewed 6 days ago NEW

"Mountain View" had very little mountain view but lots of road noise! Room was quite over priced for value. Harbor side rooms actually give a view but mountain view has very little mountain view. Horrified to discover that full mattress covers were not used!!

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Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review

Thank you for your review and my apologies for the road noise, unfortunately as with many city hotels occasionally some street noise is unavoidable. Our bed set up, as in many boutique upmarket hotels, consist of a mattress pad and high thread count triple sheets providing a great, clean and luxiourius feel and a comfortable sleep. Thank you, Petr Frcek More 

Saint Louis, Missouri
Level Contributor
13 reviews
4 of 5 stars Reviewed 6 days ago NEW

The location of this hotel is great. It's conveniently located in North Vancouver and has very nice restaurants around it. The rooms have modern decor and nice views (depending on whether you get the harbor view or the city view). Our room had the city view, which I didn't think was bad at all. My only complaint is the one... More 

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Haymond, Director of Operations at Pinnacle Hotel At The Pier, responded to this review

Dear HM H, Thank you for taking the time to provide your feedback. We are sorry to learn that the condition of air condition panel was not secured. I will definitely review this with our team and ensure this does not happen again. Thank you again for staying with us and we look forward to your next visit. Best Regards,... More 

Greenbrae, California
1 review
5 of 5 stars Reviewed 6 days ago NEW

The Pinnacle Hotel is in an excellent location. Spend the extra money for the harbor facing rooms, the view is superb! Walk out the door and you can find restaurants, coffee and cafe. The water ferry is only 5 minutes away and runs every 15 minutes. This will take you to the Sky Train which is a fabulous commute and... More 

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Haymond, Director of Operations at Pinnacle Hotel At The Pier, responded to this review

Dear dan b, Thank you for your great introductions and recommendations. We look forward to welcoming you again in the near future. Best Regards, Haymond Ng More 

2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Rooms immaculate. Comfortable and well appointed. Roomy with fabulous view of a working water front. Best rooms harbor side and higher floors for view and quiet. This hotel is across harbor from downtown area, but only a twelve minute ride by Sea Cab across the harbor. Lots of good eateries within easy walking distance. Service excellent and employees were very... More 

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Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review

Thank you for your vote of confidence, Petr Frcek More 

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