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All 11 North Vancouver hotels

Pinnacle Hotel At The Pier

4.0 of 5 Hotel   |   138 Victory Ship Way, North Vancouver, British Columbia V7M 2E6, Canada
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94%
Ranked #1 of 11 hotels in North Vancouver
Certificate of Excellence 2014
A recent review
  • Reviews (448)
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  • Room tips (186)
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448 people have reviewed this hotel

Traveler rating
    320
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (186)
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Torquay
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband & I stayed here whilst visiting Vancouver after a cruise. From leaving the ship in Canada Place to sitting on our comfy bed in our spacious room at the Pinnacle was just under one hour,walking & "seabusing " cost eight dollars in total. Excellent. The hotel staff were friendly & efficient. As we were celebrating my hubby's 60th... More

Was this review helpful? Yes
Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review

Thank you for your review. Our team is happy that you did have such a relaxing "after cruise" stay with us. I am sure some of the views of downtown Vancouver from our hotel must have felt like you are still on a cruise. I am glad you also enjoyed your special birthday celebration. Thank you again for choosing our... More

Kelowna, Canada
1 review
5 of 5 stars Reviewed 1 week ago

such a great stay, the weather was fabulous and the view from our room was even better!! our room was clean and modern and the bed was so comfortable. great location too, was really easy to get down town and up to grouse mountain. I would definitely stay here again. thanks pinnacle for making our stay so amazing.

Was this review helpful? Yes
Haymond, Director of Operations at Pinnacle Hotel At The Pier, responded to this review

Dear marge s, Thank you for your review. We are glad to hear that you enjoyed your stay with us. We look forward to welcoming you in the near future. Best Regards, Haymond More

Lund, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We are regulars at the Pinnacle hotel. We appreciate the cleanliness and hospitality of the entire place. Staff are super! Jennifer at the front desk is an asset to your establishment. she always goes out of her way to make your stay as comfortable as possible. My wife and I both appreciate her smiling face!! See you next week! john... More

Was this review helpful? Yes 2
Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review

Thank you for being a loyal and repeat customer. I will share your great comments with Jennifer at the Front desk. Thank you, Petr Frcek More

England
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Choose the hotel based on good trip advisor reviews but pretty disappointed to be honest. The room was looking pretty tired. Carpet marked with big stains and furnishings all scuffed and chipped. Not what I would expect for the price. Very disappointed.

Was this review helpful? Yes 1
Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review

Thank you for your review and my apologies for the room not being up to our usual standards. We do have a regular maintenance program in place, but occasionally during the busy season with high occupancy levels and a tight turn around of guest rooms we don't get there in time. Sorry. Hope you will give us another chance, should... More

Surrey
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We stayed here as one of our destinations for our honeymoon. This was a surprise booking for my husband who was not impressed with the room nor the view from the window overlooking a ship yard and large crane. We asked frt counter to see if we could be switched to another room but hotel was full. We ordered room... More

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Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review

Thank you for your review. I am glad you did enjoy our food and the champagne with strawberries. Thank you for the feedback regarding the softness of our robes, I will review it with our Executive Housekeeper. Thank you, Petr Frcek More

Blackfalds, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Staff was most friendly and very professional. The room was spacious and very clean. Within walking distance to the Londsdale market and shops. The market in front of the hotel on Friday nights is a very nice touch. But the most amazing part, is the harbour view and watching the dynamics of a busy harbour. Looking of reward to more... More

Was this review helpful? Yes 1
Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review

Thank you and we hope to see you soon for a repeat visit. Thank you, Petr Frcek and the Pinnacle hospitality team More

Perth
Top Contributor
53 reviews 53 reviews
43 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 1 week ago

From the moment of check in to departure I was pleasantly surprised. I paid extra for a harbour view and it turned out to be a great option with lovely views across the bay toward downtown. The room was furnished in a modern style with a large bed and a flat screen TV. Wifi was included in the room price... More

Was this review helpful? Yes 1
Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review

Thank your for your review and your repeat stay, very much appreciated. Thank you, Petr Frcek More

Top Contributor
72 reviews 72 reviews
29 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel offers all three, when you get the right room. For swimmers, the 25 meter pool is great! It is often quite empty (at least in the morning) the water is very clean and quality of installation overall is very high. There is a big jacuzzi pool too and a sauna room. A great place to relax all together.... More

Was this review helpful? Yes 1
Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review

Thank you for your great review, we are happy that you enjoyed your stay with us. Thank you, Petr Frcek More

Northampton, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

During our holiday to Vancouver we stayed at the Pinnacle for 2 nights and WOW! We had a harbour view room which was out of this world. It was a little pricey but kind of what you would expect for such a beautiful view! The room was immaculate and spacious and the bed was huge : ) Very nicely decorated... More

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Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review

Thank you and we are glad you liked the views and the service at our hotel. Thank you, Petr Frcek More

Oakville, Canada
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We recently stayed at the Pinnacle Hotel while attending our niece's wedding. The hotel room was a good size, new, clean and the bed was very comfortable. We would certainly recommend the hotel for stays in Vancouver. Although it's across the harbour from downtown, the ferry terminal is steps from the hotel.

Was this review helpful? Yes
Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review

Thank you for your review, Petr Frcek More

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Additional Information about Pinnacle Hotel At The Pier

Address: 138 Victory Ship Way, North Vancouver, British Columbia V7M 2E6, Canada
Phone Number:
Location: Canada > British Columbia > North Vancouver
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pinnacle Hotel At The Pier 4*
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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Pinnacle Hotel at the Pier is a full service boutique Hotel located seaside and minutes from downtown Vancouver. Our 105 elegantly appointed guestrooms blend contemporary decor, boutique extras and a hint of alluring local history. Enjoy breathtaking views, warm full service hospitality and resort like amenities which includes our 25 meter 5 lane pool. ... more   less 
Number of rooms
106

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