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Pinnacle Hotel At The Pier

Certificate of Excellence
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138 Victory Ship Way, North Vancouver, British Columbia V7M 2E6, Canada
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Pinnacle Hotel At The Pier
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Pinnacle Hotel At The Pier
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664 reviews from our community

Traveler rating
    470
    149
    26
    15
    4
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144
283
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (248)
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Tacoma, Washington, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband & I were lucky enough to have an event in Vancouver BC so we booked this hotel for our one night. The funny thing is we thought we were booking another one & were a little surprised by the location. It turned out that it was a perfect location & we loved the ease of travel with the... More 

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Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review

Thank you, glad you liked our location and enjoyed our hospitality. Petr Frcek More 

Carol Stream, Illinois
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

Upon arrival, we were told that there was no concierge available as he was covering the midnight shift. If we wanted travel assistance, we would have to email the concierge or come down at 11pm. Not a good start.

Review collected in partnership with this hotel

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Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review

Thank you for your review, will follow up with guest services, Petr Frcek More 

Grand Forks, BC, Canada
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Having lived in North Vancouver for many years until our move to the Interior of BC a few years ago, we really enjoyed our recent return. The Pinnacle is exceptionally well run, in a great location in North Vancouver. Our room overlooked the always changing harbour, was well designed, modern and spotlessly maintained. There was ample parking in the underground... More 

Was this review helpful? Yes 1
Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review

Thank you for your vote of confidence and looking forward to your repetat visit, Petr Frcek More 

Burlington, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

The service was excellent all the staff members where helpful and knowledgeable about the area attractions and services. The location of the hotel was perfect to get to down town Vancouver by taking a sea bus that was about 2 1/2 minute walk from the hotel. The restaurant staff were fabless and the food was delicious!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review

Thank you and we are glad you did have such a great business stay with us, Petr Frcek More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Excellent location very close to the sea bus pier, staff very friendly, good restaurant, had a very good stay. I recommend either for business or pleasure. Rooms are very clean and well decorated, free wifi

Was this review helpful? Yes 1
Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review

Thank you for your vote of confidence, Petr Frcek More 

North Vancouver, Canada
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I attended a three seminar and convention. The rooms were spacious and lean, and the food was very good. However, we experienced a problem with the parking contractor, and with an officious front desk clerk when we needed to re-key our room pass cards. And neither of us appreciated the lack of a bathroom vanity in favour... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review

Thank you for your feedback and review, will follow up with front desk and parking contractor regarding your comments. Thank you, Petr Frcek More 

Kelowna, British Columbia, Canada
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is nice enough if you get a good rate. We might have been in an older wing/room of the hotel because our bathroom looked nothing like the photos online, it was old and a bit dingy. Our room was very standard for a 3 Star Hotel, so perhaps do not expect your room to be 4 Star quality.... More 

Was this review helpful? Yes 1
Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review

Thank you for your review, great you liked our location, will follow up with HSKP on the bathroom. All bathrooms are checked and maintained on a regular schedule and since our hotel opened only 5 years ago we don't have any older wings. Thank you for your feedback , appreciated, Petr Frcek More 

Saskatoon, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I would highly recommend the Pinnacle at the Pier. My room was comfortable, spotless, and quiet. The hotel is conveniently located within walking distance of the Lonsdale Quay and Seabus. The staff were all without exception, professional and dedicated to making ones stay memorable.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review

Thank you for your vote of confidence, Petr Frcek More 

Margaree Forks, Nova Scotia
1 review
5 of 5 stars Reviewed 1 week ago

Great hotel with very nice modern rooms, friendly staff, great restaurant. It is a little expensive, however compared to the other hotels in the area, the extra $ is well worth the quality of the room and services at the hotel. When ever I am in the area, I try to say here.

Review collected in partnership with this hotel

Was this review helpful? Yes
Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review

Thank you and hope that your travels bring you back in the near future, Petr Frcek More 

Graham
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I would recommend this hotel to anyone staying in Vancouver. I will never want to stay anywhere else. We had a lot of problems when we arrived in Vancouver with companions being taken to the wrong hotel to a travel service not showing up to transport us to the cruise line, but everyone at the Pinnacle did everything they could... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review

Thank you and I am glad you did have a great start to your cruise staying at our hotel, indeed we are in a close proximity to the cruise departure terminal. Thank you, Petr Frcek More 

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