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All 24 Richmond hotels

River Rock Casino Resort

4.0 of 5 Hotel   |   8811 River Rd, Richmond, British Columbia V6X 3P8, Canada
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81%
Ranked #6 of 24 hotels in Richmond
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Zazabelle-QC Québec
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686 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (193)
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English first
Québec
Contributor
19 reviews 19 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed at River Rock for business. Nice location, 5 minutes from the airport with the skytrain. Easy to find the reception. Fast check in with sympatics employees. Nice room, with modern decoration and so comfortable bed! Ok for the size of the room but a bit small. Clean bathroom and everyday cleaning just perfect. It's nice to cross the street... More

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Victoria, British Columbia, Canada
Contributor
17 reviews 17 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We've stayed here numerous times over the years. Always stay in the west tower and take advantage of the one bedroom suites with walk-in showers. Kids love having there own space and the pool has a water-slide. Never have any luck in the casino mind you ;) Best beds out of any hotel I have stayed in! We choose the... More

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Calgary, Canada
Top Contributor
170 reviews 170 reviews
11 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 1 week ago

Recently had an extended week end in Vancouver and choose to stay at River Rock, great decision. The hotel is very convenient, we took the train from the airport to the hotel, got an early check in, and had a call from the front desk who had coordinated a car rental for us. River Rock also offers free parking for... More

Was this review helpful? Yes 2
Roland M, General Manager at River Rock Casino Resort, responded to this review

Dear Valued Guest, Thank you for your great feedback! Fantastic to hear that you had a wonderful stay with us. We take pride in providing the best customer service possible and have all the comforts you needed at your fingertips. We are pleased to hear you were able to enjoy the hustle and bustle of casino games, got a good... More

Rockhampton, Australia
Top Contributor
86 reviews 86 reviews
37 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a two night stay in this hotel prior to our flight home. Easy access via the sky (air) train from downtown Vancouver. The rooms are very comfortable and quite large. The hotel is attached to a casino via a walkway over the road. Checkin was easy, though we were very early. Our room (1227) was ready by lunch... More

Was this review helpful? Yes 2
Roland M, General Manager at River Rock Casino Resort, responded to this review

Dear Valued Guest, Thank you for the wonderful feedback. We continuously strive to make the stay as comfortable as possible for our guests and are very pleased to hear you enjoyed your last two nights in Canada with us! We are also thrilled to hear that you enjoyed the spacious rooms, the short sky train ride to the airport and... More

Freeport
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our third stay at the River Rock. In most hotels the service is usually spotty. Sometimes good, sometimes bad, sometimes no service at all. It's different at the River Rock. The entire staff seems to be in tune with the service message. Did not matter if it was the busboy, cleaning staff or front desk. If you had... More

Was this review helpful? Yes 1
Roland M, General Manager at River Rock Casino Resort, responded to this review

Dear Ken, Thank you for staying at the River Rock Casino Resort and for taking the time to share your experience on Trip Advisor. We take pride in providing the best customer service possible and glad your encounters with all of our staff were pleasant ones! We continuously strive to make the stay as comfortable as possible for our guests... More

Edmonton, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a must visit when in Richmond, BC. From the reception desk sign in to the exit three-days later, we were treated continually to staff who always smiled and created you warmly whether they were changing the linen or offering answers to questions at the Concierge Desk. The rooms were well appointed with in room safe, two TV, Nspreso... More

Was this review helpful? Yes 1
Roland M, General Manager at River Rock Casino Resort, responded to this review

Dear Larry, Thank you for staying at the River Rock Casino Resort and for taking the time to share your experience on Trip Advisor. I will forward your comments to Ivy’s supervisor team as well as submit a nomination into our employee recognition program and the Vancouver Tourism Awards Program for her outstanding service. We are also glad to hear... More

Sanford, Florida
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After 2 weeks cruising and touring Alaska our friends wanted to stay a few days in Vancouver before flying home and our wives picked this Hotel and I was totally impressed with the Hotel, room and amenities. The staff was very accommodating and assisted me with trying to weigh out our luggage for the flight home. The rooms were very... More

Was this review helpful? Yes
Roland M, General Manager at River Rock Casino Resort, responded to this review

Dear Larry, Thank you for staying at the River Rock Casino Resort and for taking the time to share your experience on Trip Advisor. We take pride in providing the best customer service possible and glad your encounters with our staff from check-in to check-out were pleasant ones! We are also glad to hear you enjoyed a peaceful sleep on... More

Ladysmith,British Columbia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have stayed at the River Rock a few times, when we head to Vancouver we always book at the River Rock because we love the pool there, and the rooms are always clean and the staff are number 1, but very disappointed in our last stay there(August, 6, y2014) the pool was so disgusting , it was slimmy and... More

Was this review helpful? Yes
Roland M, General Manager at River Rock Casino Resort, responded to this review

Dear Valued Guest, Thank you very much for staying at the River Rock and for providing us with your feedback. We are proud to hear that you always enjoyed your stay but truly sorry that the pool was not up to par during your last visit. We sincerely apologize for the appearance of the pool and have already advised our... More

Woodbridge, New Jersey
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the River Rock in July and I must say it couldn't be in a better location! The Hotel is right in front of the Sky Train Station in Richmond which Is a 20 Minute ride from downtown Vancouver! The Hotel is super modern and our room and bathroom were very clean! The Casino is right across the... More

Was this review helpful? Yes
Roland M, General Manager at River Rock Casino Resort, responded to this review

Dear Valued Guest, Thank you for staying at the River Rock Casino Resort and for taking the time to share your experience on Trip Advisor. We are thrilled to hear that you were able to take full advantage of the amenities we offer – short sky train ride to a scenic downtown Vancouver, the west coast inspired pool and the... More

Pickering
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed over night at this hotel rooms were nice the bedding was amazing. The pool was nice with a slide and hot tub and a few loungers out side. We ate at the buffet great value for the money the food was good, great crab and lots of variety. The casino was nice not a lot of variety of... More

Was this review helpful? Yes
Roland M, General Manager at River Rock Casino Resort, responded to this review

Dear Valued Guest, Thank you for staying at the River Rock Casino Resort and for taking the time to share your experience on Trip Advisor. We take pride in offering first-class comfort at our facility and glad to hear you enjoyed a peaceful sleep on one of our Serta Perfect Sleeper Mattresses! We are thrilled to hear that you were... More

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Additional Information about River Rock Casino Resort

Address: 8811 River Rd, Richmond, British Columbia V6X 3P8, Canada
Phone Number:
Location: Canada > British Columbia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — River Rock Casino Resort 4*
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Also Known As:
River Rock Richmond
River Rock Hotel Richmond

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Amenities

Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#3 Luxury Hotel in Richmond #3 Romantic Hotel in Richmond #4 Business Hotel in Richmond #6 Family Hotel in Richmond
Hotel Class
Official Description (provided by the hotel)
River Rock Casino Resort is a sophisticated and relaxing urban oasis; conveniently located in the heart of Richmond. With the addition of the new Canada Line, the Bridgeport Station rapid transit stop makes River Rock a quick 7 minutes from the airport, and 18 minutes from the downtown waterfront. If arriving by car, we’re a mere 10 minutes from Vancouver International Airport and 20 minutes from downtown Vancouver or the US border. Our AAA Four Diamond rated resort features a distinctly west coast style, coupled with stunning architecture, to create a vibrant yet tranquil atmosphere. River Rock’s four story lobby featuring ponds, cascading waterfalls and a variety of natural elements, transports you miles from anywhere. But rest assured you are right in the middle of the action with River Rock's dazzling casino, featuring close to 1,000 slot machines, and all your favourite table games. ... more   less 
Number of rooms
220

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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