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River Rock Casino Resort

4.0 of 5
8811 River Rd, Richmond, British Columbia V6X 3P8, Canada (Bridgeport)
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River Rock Casino Resort
Ranked #7 of 25 hotels in Richmond
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454 reviews from our community

Traveler rating
    207
    159
    49
    19
    20
See reviews for
Families
86
 
Couples
165
 
Solo
20
 
Business
80
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Edmonton, Canada
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 23, 2013 NEW

This recent trip is the fourth time I have stayed at the River Rock Resort. This place is predominantly a casino, and caters to its patrons who enjoy gaming. I am not one of them. I stay here typically because it is decent value for the type of rooms that you can let. Over the past seven years the facility... More

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Victoria, Canada
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 22, 2013 NEW

We took the PCL bus from Victoria that stops at the front door of the River Rock Casino Resort on it's way to the Vancouver airport. We are both lovers of adventures and have traveled a lot. Got to the Hotel...room was ready...great start. Unpacked...it took 10 minutes as we were just there for 2 nights. Found our way to... More

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Montreal
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed May 21, 2013 NEW

I often stay at the River Rock when I go to Vancouver for business, specially when I need to get to the Richmond and Delta areas. The Hotel itself is not located near anything specific, but the Skytrain is going almost right through the hotel (Bridgepoint station) and iit becomes easy then to go just about anywhere in Vancouver at... More

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Seabeck, Washington, United States
1 review
5 of 5 stars Reviewed May 20, 2013 NEW

I only stayed at the hotel for two nights and didn't have any time to utilize most of the facilities, but the room was nice, the bed was comfortable, and the staff far exceeded my expectations! Every member of the staff was friendly and helpful. Kevin at the concierge desk made what could have been a very stressful day run... More

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Roland M, Manager at River Rock Casino Resort, responded to this review
May 23, 2013

Dear Jackie P, Thank you for taking the time to post your comments on Trip Advisor. I am very happy that your stay exceeded your expectations. We are proud of the level of effort put forth by our team members to ensure that each guest receives our personalized River Rock experience. Kevin has a heart for service and I’ll be... More

Vancouver
Top Contributor
85 reviews 85 reviews
25 hotel reviews
Reviews in 32 cities Reviews in 32 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed May 17, 2013

For a one night stay, close to the airport, this is fine. Nothing outstanding, room is upscale basic, and a bit on the small side, considering the overall size of the resort. Only one staff member at checkin and it took 15 minutes before I was served. Valet parking avail ($12) if you can figure out their parking arrangements (free... More

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Roland M, Manager at River Rock Casino Resort, responded to this review
May 22, 2013

Good Day, I want to thank you for visiting our establishment and leaving feedback. Feedback such as this allows us to be better equipped with the necessary tools to better assist our clients, and without it, it is none existent to us. Being that we are the biggest Resort in BC, our parking lots were placed on the West entrance... More

Whistler, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 16, 2013

My wife and I have stayed at the River Rock several times and on each occasion the staff and the hotel facility have met or exceeded our expectations. The Bellmen and front desk personnel have always been welcoming and helpful. The hotel facilities are very clean and the food is excellent. We recommend the breakfast buffet, the waffles are terrific.

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Roland M, General Manager at River Rock Casino Resort, responded to this review
May 21, 2013

Dear deep0wder, Thank you for taking the time to give us your feedback from your previous stays with us. I am so happy to hear how exceptional your stays have been with your family and that you find our front desk staff helpful and exceptional! Keep checking our website this summer for fantastic deals and special rates! We hope to... More

Hong Kong, China
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 14, 2013

Stayed 7 nights at the River Rock Casino Resort in early April. Requested a higher floor marina view suite through the booking agent but ended up staying on the 5th floor of the West Tower which is just above the main reception. However, the spacious suite and the comfy bed did make the stay OK. There were airplanes flying over... More

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Roland M, General Manager at River Rock Casino Resort, responded to this review
May 16, 2013

Dear LuvTravelGuy, Thank you for your review and taking the time to provide us with feedback. We greatly appreciate your patronage. I am sorry to hear that you found issues with your stay. Our Front Desk team is always here to help you and although you enjoyed the comortable and spacious room, they would have been happy to move you... More

Van Isle
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 13, 2013

Its DEFINITELY an entertaining place to stay. No question, but hey... its a casino and theatre, its supposed to be. A few things noted while there though included a variety of small (some may say nit picky) things which were more of an eye sore or hinderance than anything. Our toilet wouldn't stop running and when calling the front desk... More

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Roland M, Manager at River Rock Casino Resort, responded to this review
May 17, 2013

Dear LeftRock, Thank you kindly for taking the time to provide us with such great feedback! It is wonderful to hear that you enjoyed your experience at The River Rock Casino Resort & we hope to have you come back and stay with us again. Our commitment is to provide superior products and services that set us apart from our... More

Kelowna, Canada
Top Contributor
92 reviews 92 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed May 9, 2013

Just an overnight stay while in Vancouver on business. Excellent government rate, easy check-in, and the location is ideal. It's directly on the Canada Line from the airport, which also gives you easy access to downtown locations. The hotel was nice, and I appreciated that it was across the street from the casino, so if you're not a gambler you... More

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Roland M, Manager at River Rock Casino Resort, responded to this review
May 16, 2013

Dear Sharimck, In our ongoing efforts to provide exceptional service and memories for our guest, I want to thank you for your feedback as experiences like this do no exist without them. I am happy to hear that our staff was able to provide you with the personal attention we like to strive forward with. Cleanliness with our rooms is... More

Surrey, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 4, 2013

From the time we checked in to every employee we meet throughout or stay were so friendly, positive, helpful and just really seemed to enjoy their jobs. Room was great and clean; view was great looking over the River and Mountains. Fresh flowers everywhere, care to details is very obvious at this hotel. Have stayed many times in the past... More

Was this review helpful? Yes 1
Roland M, General Manager at River Rock Casino Resort, responded to this review
May 10, 2013

Dear Dwayne A, Thank you for your kind review & we are happy you enjoyed your stay with us! All colleagues at Riverrock definitely enjoy what they do and I agree that the positive eneregy can be felt throughout the resort. Your patronage is important to us and we hope to have you stay with us again soon. Keep an... More

 
 
River Rock Casino Resort
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Hotel Summarization (Beta)

What travelers say

  • Very nice(19)
  • Sky train(13)
  • Breakfast buffet(11)
  • Downtown Vancouver(9)
  • Bedroom suite(7)
  • Food court(7)
  • Canada line(5)
  • Pool area(3)
  • Hot tub(3)

Additional Information about River Rock Casino Resort

Address: 8811 River Rd, Richmond, British Columbia V6X 3P8, Canada
Phone Number:
Region: Canada > British Columbia > Richmond > Bridgeport
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotels in Richmond
#4 Family Hotels in Richmond
#8 Business Hotels in Richmond
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
River Rock Casino Resort is a sophisticated and relaxing urban oasis; conveniently located in the heart of Richmond. With the addition of the new Canada Line, the Bridgeport Station rapid transit stop makes River Rock a quick 7 minutes from the airport, and 18 minutes from the downtown waterfront. If arriving by car, we’re a mere 10 minutes from Vancouver International Airport and 20 minutes from downtown Vancouver or the US border. Our AAA Four Diamond rated resort features a distinctly west coast style, coupled with stunning architecture, to create a vibrant yet tranquil atmosphere. River Rock’s four story lobby featuring ponds, cascading waterfalls and a variety of natural elements, transports you miles from anywhere. But rest assured you are right in the middle of the action with River Rock's dazzling casino, featuring close to 1,000 slot machines, and all your favourite table games. ... more   less 
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Also Known As:
River Rock Richmond
River Rock Casino
River Rock Hotel Richmond

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River Rock Casino Resort
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