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River Rock Casino Resort

Certificate of Excellence
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8811 River Rd, Richmond, British Columbia V6X 3P8, Canada
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1 room 1 adult
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River Rock Casino Resort
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1,125 Reviews from our TripAdvisor Community

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New Bern, North Carolina
Level Contributor
96 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed one night between flights. Very easy to reach by the train, third stop. The room was reasonable priced, about three years old with attractive furniture. Very good bed. The front destroy was prompt and very accommodating. We are stopping again. The room is not overly large but adequate.

Helpful?
Thank Ontour4444
Mayo, Canada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We arrived tired and hungry, our concierge was very hospitable. The rooms are clean and spacious. This location is literally on the skytrain route as soon as you cross through the lobby and enter onto the upper level. The breakfast and dinner buffet were both outstanding done by professional chefs. I am booking my next stay already!

Helpful?
Thank SaviourTastebuds
River-Rock-Resort, Executive Director at River Rock Casino Resort, responded to this review

Dear Valued Guest, Thank you for your kind compliments and feedback on your recent stay with us. We are so thrilled to hear you enjoyed the amenities, our guestrooms, and the food in the Buffet Restaurant. At River Rock Casino Resort, we always aim to provide the finest personalized service and facilities to our guests. We look forward to welcoming... More 

Vancouver, Canada
Level Contributor
122 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Love love this casino and all of the extras at this resort. Stayed in a suite for New Years, totally worth it. The lobby was set up as an additional festive space with bars and a dance floor. The pool and fitness area as well as the rooms are great. Would stay here again and highly recommend. The casino is... More 

Helpful?
Thank Rebecca T
River-Rock-Resort, Executive Director at River Rock Casino Resort, responded to this review

Dear Valued Guest, Thank you for the great review! It is always a delight to hear back from guests that had a fantastic stay with us. We are happy to hear you had fun on New Year's Eve. Thank you for sharing your experience with the Trip Advisor community and for going in such detail. We take great pride in... More 

China
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I enjoy coming back to River Rock Resort, my family and I enjoy our time. My kids enjoy the pool, my wife goes shopping on the train and I like the casino. The regular staff will acknowledge me, the gift shop manager is excellent. He remembers me each time I visit and we have great conversation, the shop is perfect... More 

Helpful?
Thank Xiang Z
River-Rock-Resort, Executive Director at River Rock Casino Resort, responded to this review

Thank you for the great review! It is always a delight to hear back from guests that had a fantastic stay with us and it is nice to see you coming back to stay with us. Thank you for sharing your experience with the Trip Advisor community and for going in such detail. We are happy to hear Kazim takes... More 

Xiamen, Fujian, China
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel was great, clean, and conveniently located. Near the shy train to city center and airport. Lots of shopping within a $15 dollar cab ride. Usually a cab outside the door waiting. There is an outlet mall ,Richmond center, Cosco, Home Depot, and many more if your are into shopping. The restaurants in the complex are wonderful/ Last but... More 

Helpful?
Thank Peter B
River-Rock-Resort, Executive Director at River Rock Casino Resort, responded to this review

Dear Valued Guest, Thank you for taking the time to share your detailed experience with us. We are so pleased to know you enjoy your stay at River Rock Casino Resort and we look forward to having you stay with us again while you are in Vancouver! All the best, Roland M., Executive Director More 

Abbotsford, Canada
Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From easy early check-in through comfortable stay in a king suite - entire experience was terrific. Staff is friendly and attentive and room amenities include comfy bathrobes and upgraded towels- which is always a selling point to our travels. Normally, the pricing at this property exceeds our travel budget, but recent discounted offer was compelling. I think the offer directly... More 

Helpful?
Thank JJR10
River-Rock-Resort, Executive Director at River Rock Casino Resort, responded to this review

Dear Valued Guest, Thank you for sharing your experience with us. We are delighted to hear you enjoyed our friendly service, your cozy room especially the comfy robes and upgraded towels. It sounds like you had a wonderful and relaxing stay. We look forward to welcoming you back to the River Rock Casino Resort on your next visit to Vancouver.... More 

Surrey, Canada
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I was about not to write a review about the experience, however, yesterday when I visited the casino I changed my mind. Kill two birds with one stone. Before the Christmas holidays wishing to give a surprise to our son and his wife who were flying in from Penticton, we booked a room at the River Rock hotel for their... More 

Helpful?
3 Thank Rafael_Lea
River-Rock-Resort, Executive Director at River Rock Casino Resort, responded to this review

Dear Valued Guest, I am so sorry that you experienced such terrible service during your time with us and I deeply apologize. This is not the River Rock Experience that our guests come to receive from us. We always aim to provide the finest personalized service and facilities to our guests. We can offer no excuse for the clear lapse... More 

Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We booked here for a few nights as we prepared to fly back to Australia. The hotel is very accessible with the sky train access very close by. You can get to/from the airport in less than 10mins. It was also easy to get downtown. The hotel itself is well appointed and the rooms spacious (1 Bedroom Suite), but lacks... More 

Helpful?
1 Thank Snowyfriend
River-Rock-Resort, Executive Director at River Rock Casino Resort, responded to this review

Dear Valued Guest, Thank you very much for taking the time to share feedback with the Trip Advisor Community. It is our goal to provide impeccable service from the moment you step into our hotel, and I'm disheartened to hear about how you feel about the resort. This is not the River Rock experience our guests tend to have. I... More 

Coquitlam, Canada
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

good clean rooms not the hyatt but very comfy and well maintained and clean prices are reasonable, Staff was amazing will bend over backwards for you. Food at Tramonto was excellent but pricey (after all it is a resort). casino and show theatre were also great.

Helpful?
1 Thank Frank B
River-Rock-Resort, Executive Director at River Rock Casino Resort, responded to this review

Dear Valued Guest, It is always a delight to hear back from guests that had a good experience and enjoyed the hustle and bustle of the non-stop entertaining Casino, the comforts of your clean room and the amazing food at the Tramonto Restaurant. Thank you for sharing your experience. We always aim to provide the finest personalized service and facilities... More 

Vancouver, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Every year my wife and I book a local hotel to escape the family and celebrate our anniversary. The River Rock is in a great location and I have been there for conferences and I was aware of the really nice amenities this place has to offer. On January 5th we booked their January Blue Special which is a deal... More 

Helpful?
Thank centreice007
River-Rock-Resort, Executive Director at River Rock Casino Resort, responded to this review

Dear Valued Guest, Thank you very much for your review. We sincerely apologize for the less than excellent experience you've had during your recent stay in the hotel. We appreciate your feedback and take your points very seriously. At the River Rock Casino Resort, we always aim to provide the finest personalized service and facilities to our guests. We can... More 

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