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River Rock Casino Resort

4.0 of 5 8811 River Rd, Richmond, British Columbia V6X 3P8, Canada
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River Rock Casino Resort
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River Rock Casino Resort
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757 reviews from our community

Traveler rating
    367
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    81
    34
    26
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Courtenay, Canada
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I checked in Jan 22, the check in was personable and thorough instructions on parking, using the elevator etc. I decided to have diviner alone in their fine dining restaurant Tramonto. I ordered a lovely 3 course special. Everything was amazing, the service, the food and the wine pairing. When the beautiful chocolate mousse arrived, I took a photo and... More 

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Kamloops, Canada
Contributor
12 reviews 12 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Spent the weekend with friends at the River Rock. Took in a Canucks Game (sad that they lost but a great game none the less) and found the Skytrain easy to get around on. Very convenient way to see Vancouver!! Had a great time, as always the staff were attentive and friendly, rooms were clean and very well appointed. We... More 

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River-Rock-Resort, General Manager at River Rock Casino Resort, responded to this review

Dear Valued Guest, Thank you for the wonderful feedback. We continuously strive to make the stay as comfortable as possible for our guests and are very pleased to hear you enjoyed your stay! We are also thrilled to hear that you took in a Canucks game with the convenience of the Skytrain, that you thought the rooms were spacious and... More 

Renton, Washington
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed in Rm 790 a corner suite with a panoramic view of that side of Richmond. One thing unusual is one can see a vent pipe billowing a cloud of steam in the daytime from our window. Not too much of a bother though. They have a free Nespresso coffee maker which was really simple to operate and produces... More 

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River-Rock-Resort, General Manager at River Rock Casino Resort, responded to this review

Dear Valued Guest, Thank you for your great feedback! Fantastic to hear that you had a wonderful stay with us. We take pride in providing the best customer service possible and have all the comforts you needed at your fingertips. We are pleased to hear you were able to enjoy the hustle and bustle of casino games, had an enjoyable... More 

Surrey, Canada
Contributor
17 reviews 17 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Loved the 3 bands that played, was kinda disappointed that everyone wasn't given a small champagne glass for the count down but overall it was fun. We did catch the flu there so that kinda sucked, but we would come here again. They should have a dinner to go with the dance though

Was this review helpful? Yes
River-Rock-Resort, General Manager at River Rock Casino Resort, responded to this review

Dear Valued Guest, Thank you for your great feedback! Fantastic to hear that you had fun on New Year’s Eve at River Rock Casino Resort. I’m sorry to hear that you fell ill during your stay and hope you are better now. We take pride in providing the best customer service possible and have all the comforts you needed at... More 

Nanaimo
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I stayed at the River Rock Casino Resort on New Years Eve, bringing in the New Year for 2015. Check in was relatively easy, very quick and no lines. The room was at the hotel at the River Rock, which is across the street. The Hotel has an enclosed (above street) walk way which connects the Casino/Resort... More 

Was this review helpful? Yes
Roland M, General Manager at River Rock Casino Resort, responded to this review

Dear Valued Guest, Thank you for the amazing feedback. We continuously strive to make the stay as comfortable as possible for our guests and are happy to hear we exceeded your expectations with service levels but even more pleased to hear you enjoyed yourself at our New Year’s Eve festivities! We thank you for choosing to stay at the River... More 

Edmonton, Canada
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I did not have two pieces of ID. I had my drivers license from alberta. I also was with my husband. We were not allowed in because I'm under 30 with only one ID. That's very disappointing. I'm a tourist from out of town and where I'm from you need to be legal age and have one ID. The guy... More 

Was this review helpful? Yes 4
River-Rock-Resort, Manager, Security at River Rock Casino Resort, responded to this review

Dear Valued Guest, As the Security Manager at River Rock Casino Resort, I perhaps can provide you with the answer to the heightened entrance regulations to the casino. We are sorry to hear that you are upset regarding our ID policy and I deeply apologize. A full review took place over a year ago and as part of the entire... More 

Tsawwassen, British Columbia, Canada
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have been to the River Rock several times and ultimately I will keep going. The experience here has never been "out of this world" fantastic but it has also never been super terrible. No 1 person or 1 establishment is perfect nor can it make every single guest happy every single time but it seems that they do try.... More 

Was this review helpful? Yes
Roland M, General Manager at River Rock Casino Resort, responded to this review

Dear Valued Guest, I would like to take this opportunity to thank you for taking the time to complete this review. Valuable feedback like yours enables us to further improve our service levels and I will be reviewing your comments and concerns with our team. We are pleased to hear that you keep coming to River Rock Casino Resort and... More 

Ladysmith, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I stayed here because I was going to a concert at GM place and there was a tickeaster outlet to pick up tickets at the time of booking. However, when we arrived the outlet place was shut down closed not there anymore. This was the main reason for the convenience of ticket pick up, this place was nice clean and... More 

Was this review helpful? Yes 1
Roland M, General Manager at River Rock Casino Resort, responded to this review

Dear Valued Guest, Thank you for the amazing feedback. We take pride in providing the best customer service possible and have all the comforts you needed at your fingertips. Also, we continuously strive to make the stay as comfortable as possible for our guests and are pleased to hear you enjoyed the convenience of our location from downtown Vancouver yet... More 

Montreal, Canada
2 reviews
4 of 5 stars Reviewed 4 weeks ago

I stayed for the second time at the River Rock casino. Not far from the airport, this hotel has a very nice casino at ground level. The room was nice and has a Nespresso coffee machine which was great. It also has a skytrain station for those who would like to visit Vancouver without a car. The only negative is... More 

Was this review helpful? Yes
Roland M, General Manager at River Rock Casino Resort, responded to this review

Dear Valued Guest, I would like to take this opportunity to thank you for taking the time to complete this review. Valuable feedback like yours enables us to further improve our service levels and I will be reviewing your comments and concerns with our team. We continuously strive to make the stay as comfortable as possible for our guests and... More 

vancouver, bc canada
Contributor
14 reviews 14 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 5 weeks ago

My wife and I stayed one night at the River Rock as my company party was held in the hotel. Overall we really enjoyed ourselves, and would stay here again. Parking A bit complex, we ended up being told beforehand to part in the West parkade, with a LONG walk to the reception desk (through parkade, outside rainy walkway, through... More 

Was this review helpful? Yes
Roland M, General Manager at River Rock Casino Resort, responded to this review

Dear Valued Guest, We are pleased to hear you had an amazing stay with us during your company’s holiday party. It’s fantastic to hear that you celebrated your wife’s birthday with us and enjoyed the holiday party. We take pride in providing the best customer service possible and have all the comforts you needed at your fingertips. We were happy... More 

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Additional Information about River Rock Casino Resort

Address: 8811 River Rd, Richmond, British Columbia V6X 3P8, Canada
Phone Number:
Location: Canada > British Columbia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — River Rock Casino Resort 4*
Number of rooms: 220
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Also Known As:
River Rock Richmond
River Rock Hotel Richmond
Hotel Style:
#2 Luxury Hotel in Richmond
#4 Romantic Hotel in Richmond
#4 Family Hotel in Richmond
#4 Business Hotel in Richmond

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