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All 24 Richmond hotels

River Rock Casino Resort

4.0 of 5 Hotel   |   8811 River Rd, Richmond, British Columbia V6X 3P8, Canada
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81%
Ranked #6 of 24 hotels in Richmond
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed yesterday
happybruno Hong Kong, China
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616 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (163)
Date | Rating
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English first
Hong Kong, China
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Started off with a warm welcoming smile. The staff Kevin was very helpful in helping us to arrange a 3-day itenery. It was raining for the first two days, and he gave us sincere suggestions of where to go and what to.do. He even checked the weather forecast for us and suggested us to go to peak 2 peak on... More

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Mililani, Hawaii
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Our family stayed here in March, after spending a week snowboarding in Whistler. Everyone we encountered during our stay was extremely helpful, pleasant, and professional. Several staff members definitely left an impression on our family and went over and beyond our expectations in making our stay a memorable one. We stayed at The Hotel at River Rock and received nothing... More

Was this review helpful? Yes 1
Roland M, General Manager at River Rock Casino Resort, responded to this review

Dear Valued Guest, Thank you for staying at the River Rock Casino Resort and for taking the time and sharing your experience on Trip Advisor. We are very pleased that you enjoyed the resort and all the interactions you had with the staff in the resort and the casino. We are especially pleased that our In-House Security Team was able... More

Edmonton, Canada
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had the pleasure of having a caring and helpful member of The River Rock team provide assistance to a issue I had. I would like to take the time to thank Stanley for his assistance and care to ensure my stay was a good one. This man deserves a pat on the back, If you are blessed to have... More

Was this review helpful? Yes 1
Roland M, General Manager at River Rock Casino Resort, responded to this review

Hi Fred, Thank you for your outstanding feedback! I will forward your comments to his supervisor team as well as submit a nomination into our employee recognition program and the Vancouver Tourism Awards Program for his outstanding service. We are pleased you enjoyed your stay with us and look forward to your return stay with us. All the best, Roland... More

Kelowna, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for a ringette tournament. We had the option of rooms in either the West tower on the casino side, or the new tower. We chose the new tower. Room was clean and modern, a little on the small side, but was ok for 2 adults and 1 child. Breakfast was great with lots of variety.

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Roland M, General Manager at River Rock Casino Resort, responded to this review

Hello, Thank you for staying with us! We hope you enjoyed all the comforts at our property during your tournament. Thank you for the great feedback! We look forward to your return. All the best, Roland Monteiro More

Port Coquitlam, Canada
Senior Reviewer
9 reviews 9 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A friend and I stayed overnight in the hotel after a concert in the theater in the the resort. The hotel lobby is decorated in a wonderful West Coast style. The staff is very welcoming, friendly, informative and efficient. The rooms are located in small alcoves off the hallways so are very quiet. We did not hear any noise. The... More

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Roland M, General Manager at River Rock Casino Resort, responded to this review

Hi, Thank you for your great review about your stay with us at the hotel at River Rock! We are pleased you were able to enjoy some great entertainment at the show theatre and have all the comforts you needed at your fingertips. We look forward to your next stay with us! All the best, Roland Monteiro More

Vancouver, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We determined guests at hotel are secondary to casino business. The signage in main lobby is not there. Reception on the third floor? Who thought of that? They need a map of the complex, so you can find everything. But, they don't. The hotel offers free parking, but its wayyyy down the property. Ok, I'm ok with that but the... More

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Roland M, Director of Sales at River Rock Casino Resort, responded to this review

Dear Valued Guest, Thank you for your feedback on your recent stay with us. We apologize for your experience and will be reviewing your comments and concerns with our team. We do thank you for staying with us and hope to have the opportunity to make your next trip a memorable one. Please feel free to call me at 604-247-8928... More

Contributor
17 reviews 17 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 15, 2014

Not overly impressed. This should be a "fun" resort, casino, theatre etc. and it felt like being at a Banker's convention in the 70's Drab Drab decor....brown, beige, no atmosphere ... really ... just a corporate feel. Having said that, we did manage to have a good time with our friends in the casino and also had a very decent... More

Was this review helpful? Yes 1
Roland M, General Manager at River Rock Casino Resort, responded to this review

Hello, We are pleased that you had a great time at the casino and enjoyed the delicious selection at The Buffet! Stay connected on our website and Facebook page to hear about our upcoming promotions, hotel deals and dining offers. We look forward to seeing you again soon! Roland Monteiro More

Williams Lake, Canada
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
5 of 5 stars Reviewed March 12, 2014

stayed at the hotel, our main attraction was the " Air Supply " concert, superb concert, great venue , easy excess.Side attraction " The Buffet " great food , maybe pricey, but worth every penny. Casino got our attention too, had a limit and played within it, good entertainement. Yes we will return.

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Roland M, General Manager at River Rock Casino Resort, responded to this review

Hi Fred, We are so pleased you had a fantastic stay with us for the Air Supply concert! We hope you join us for future shows - stay connected on our social media networks to keep in the loop for upcoming concerts, special events and promotions. We look forward to seeing you again soon! All the best, Roland Monteiro More

Kelowna
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2014

This was our 4th stay at the River Rock. The first two days were for a business conference. We stayed in a standard room, which was very clean and comfortable for my wife and me. We extended our stay for another 2 nights and booked a 2 bedroom suite as we had another couple and their son join us. The... More

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Roland M, General Manager at River Rock Casino Resort, responded to this review

Hi Joseph, Thank you for your great feedback! We take pride in offering the most comfortable and enjoyable stay to our guests, both for business and pleasure travel. Happy to hear you were able to take advantage of the quick access to the Vancouver Airport as well as downtown, it’s pretty convenient to have the Canada Line sky train at... More

Rancho Santa Margarita, California
Contributor
15 reviews 15 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 7, 2014

Stayed here for business for 3 nights, 4 days. This hotel is in an excellent location close to Vancouver, about 20 min. drive. The sky train stop is at the hotel making taxis or rentals not necessary for short trips. Quick access to the airport as well. Large rooms with modern furnishings and very comfortable beds and pillows. In room... More

Was this review helpful? Yes
Roland M, General Manager at River Rock Casino Resort, responded to this review

Hello, We are thrilled to hear that you enjoyed your stay with us! Thank you for the wonderful feedback and we hope to see you and your husband on a River Rock getaway sometime soon! All the best, Roland Monteiro More

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Additional Information about River Rock Casino Resort

Also Known As:
River Rock Richmond
River Rock Casino
River Rock Hotel Richmond
Address: 8811 River Rd, Richmond, British Columbia V6X 3P8, Canada
Phone Number:
Location: Canada > British Columbia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Richmond
#4 Business Hotel in Richmond
#5 Family Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — River Rock Casino Resort 4*
Official Description (provided by the hotel):
River Rock Casino Resort is a sophisticated and relaxing urban oasis; conveniently located in the heart of Richmond. With the addition of the new Canada Line, the Bridgeport Station rapid transit stop makes River Rock a quick 7 minutes from the airport, and 18 minutes from the downtown waterfront. If arriving by car, we’re a mere 10 minutes from Vancouver International Airport and 20 minutes from downtown Vancouver or the US border. Our AAA Four Diamond rated resort features a distinctly west coast style, coupled with stunning architecture, to create a vibrant yet tranquil atmosphere. River Rock’s four story lobby featuring ponds, cascading waterfalls and a variety of natural elements, transports you miles from anywhere. But rest assured you are right in the middle of the action with River Rock's dazzling casino, featuring close to 1,000 slot machines, and all your favourite table games. ... more   less 
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