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River Rock Casino Resort

Certificate of Excellence
Hotel website
8811 River Rd | River Rock Casino Resort, Richmond, British Columbia V6X 3P8, Canada
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River Rock Casino Resort
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969 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Las Vegas, Nevada
2 reviews
5 of 5 stars Reviewed yesterday NEW

I stay for four nights and everybody there was confused except so will my front desk lady fixed everything she took the time and effort just to help me and make me happy or else I probably wouldn't have stayed buffet was OK Jim was OK was great bed and was really nice I would definitely recommend

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Las Vegas, Nevada
2 reviews
5 of 5 stars Reviewed yesterday NEW

Rooms i stayed in 2 were very good comfortable buffett pretty gd everyone there was nice a lot confused about everything rooms were pricey but i had a front desk lady Solomaya she was great helped me for like half hr probably would not stayed without her,glad we did ok gym good pool

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Burlington, Canada
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here for 4 days the end of July with 3 family members. When I booked I didn't realize there were 2 buildings across from each other that you could be placed at. The advantage of the casino side would be that you're in the same building as the pool/gym, restaurant/bar, and obviously the casino. The other building is attached... More 

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Vancouver
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Every time i've stayed at the river rock hotel I had a fantastic time. Their customer service is amazing and the hotel and casino are always clean and beautiful. The pool is gorgeous and the buffet is to die for. The beds are the most comfortable beds i've ever slept in. With out a doubt I would recommend this hotel... More 

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YLW
Level Contributor
66 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We've stayed at the River Rock a lot in the past. When we have our kids traveling with us they love the hotel for the water slide and pool and we like the convenience to downtown via the Canada Line. We were happy to book there again when we arrived for the world cup game, but the hotel is starting... More 

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Abbotsford, Canada
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I arrived in the evening, after a tedious flight involving a a change of planes in Calgary. The check-in process was quick and painless. Our room was on the twelfth floor (top floor) of the new wing built on top of a 5 story parkade. We were in the direct flight approach to the nearby Vancouver Airport... More 

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Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We booked for one night only as a transit but our plans got interrupted so we decided to stay in Vancouver for a few more days. Hotel's location is VERY convenient and directly linked to sky train. Costco is abour a 10 min walk. Front desk Raj was very helpful during our check in and Daphne at concierge was fabulous... More 

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Mississauga, Canada
Level Contributor
132 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
5 of 5 stars Reviewed 1 week ago

The River Rock is such a great hub for getting around. It is 3 stops from the airport on the Canada Line (Bridgeport stop), the 620 bus to Tsawassen Ferry Terminal (Victoria) stops right there and it is 5, 6 & 7 train stops to various areas of downtown, i.e. Yaletown, City Centre (Robson/Georgia), Gas Town & the Canada Place... More 

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River-Rock-Resort, Executive Director at River Rock Casino Resort, responded to this review

Dear Valued Guest, Thank you for the great review! It is always a delight to hear back from guests that had a fantastic stay with us. Thank you for sharing your experience with the Trip-Advisor community and for going in such detail. We take great pride in making sure all our guests receive the service, comfort, and convenience they have... More 

Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

I had business in the Richmond area and River Rock was recommended to me. When I first arrived the staff were nice and the room was very clean and was surprisingly spacious. The sleep quality was great until a room of very young gamblers moved into the next room. The walls were paper thin and I wasn't able to get... More 

Was this review helpful? Yes 1
River-Rock-Resort, Executive Director at River Rock Casino Resort, responded to this review

Dear Valued Guest, Thank you very much for taking the time to share this detailed feedback. It is our goal to provide impeccable service from the moment you step into our hotel, and I'm disheartened to hear that we weren't able to meet your expectations during your stay. Your feedback was passed along to our management team as we strive... More 

San Diego, California
5 of 5 stars Reviewed 1 week ago

Honestly this place is what I expect when I stay at a top rated hotel. They were all about saying "yes". Any request I had the answer was "yes" and they smiled and made it seem like it was no big deal. Kevin the concierge is ridiculously good at his job. We talked to him at the end of his... More 

Was this review helpful? Yes
River-Rock-Resort, Executive Director at River Rock Casino Resort, responded to this review

Dear Valued Guest, Thank you for the great review! It is always a delight to hear back from guests that had a fantastic stay with us. Thank you for sharing your experience with the Trip-Advisor community and for going in such detail. We take great pride in making sure all our guests receive the service, comfort, and convenience they have... More 

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