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All 24 Richmond hotels

Sandman Signature Hotel Vancouver Airport

3.5 of 5 Resort   |   10251 St. Edwards Drive, Richmond, British Columbia V6X 2M9, Canada (East Cambie)
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Sandman Signature Hotel Vancouver Airport
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68%
Ranked #20 of 24 hotels in Richmond
A recent review
4 of 5 stars Reviewed August 29, 2012
RanyDanny Victoria, BC
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323 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
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There are newer reviews for Sandman Signature Hotel Vancouver Airport
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Victoria, BC
Top Contributor
68 reviews 68 reviews
57 hotel reviews
140 helpful votes 140 helpful votes
4 of 5 stars Reviewed August 29, 2012

I had the pleasure to stay at the Signature Sandman with my family. The hotel (I believe) is quite new and it shows. The public areas are impecable and the rooms look sparky. Although is not a luxury hotel, it has the look and feel of one. There are two restaurants on premises catering to very different styles: a high-end... More

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 24, 2012 via mobile

The staff is unfriendly except when taking your credit card at check in, bathroom is dingy and could use a good clean, carpet in room was filthy, fan in the bathroom did not work and if the women at the front desk smiled once it would have been nice. Was supposed to have a complimentary breakfast with the price of... More

Was this review helpful? Yes 1
Franklin J, General Manager at Sandman Signature Hotel Vancouver Airport, responded to this review

Dear guest, Thank you for taking the time to share your feedback with us. I'm disappointed to learn that your time with us was below the expectations that you have come to expect from us! Please do accept our sincere apologies for the expecations not met. It is unfortunate that we did not have an opportunity to interact with you... More

Toronto, Canada
Senior Contributor
36 reviews 36 reviews
29 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 23, 2012

I was a bit surprised to get this property when I bought a 3.5* hotel from Hotwire which had indicated that Hotwire was still gathering reviews. I was somewhat disappointed once I read the reviews here. So with low expectations, I checked in this past weekend. We were placed in a spacious room in the Columbia tower and except for... More

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Ottawa, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed August 17, 2012

I decided to stay at this property as I was spending the night to catch a flight in the morning, and usually when I book on Hotwire, the locations match thier rating - not this time! When checking in I asked what time th shuttle to the airport was, and I was informed every half hour, so I booked it... More

Was this review helpful? Yes 6
Franklin J, General Manager at Sandman Signature Hotel Vancouver Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback with us. I am disappointed to learn that your time with us was well below the expectation that you have come to expect from us. Certainly, this is not typical of the level of service and accommodations for which our hotel is well known for, and I... More

Seattle, Washington
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 13, 2012

This hotel looked appealing on the website and based on the reviews. The lobby had been nicely remodeled but that is as far as it went. We were unable to check in until 4pm, for most hotels check in time is 3pm, one of our rooms was not even ready @ 5pm. The check in process and the agents involved... More

Was this review helpful? Yes 1
Franklin J, General Manager at Sandman Signature Hotel Vancouver Airport, responded to this review

Dear guest, Please accept my apologizes for not meeting your expectations on this occasion. We have certainly learned from it ( to pay more attention than we normally do, to our pool cleaning standards during busy times) and it will help us to provide the very best to future customers. It’s only with feedback such as yours that we can... More

Seattle, Washington
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 12, 2012

Stayed two nights during August. Its super economical compared to staying in downtown Vancouver. We stayed in the tower - room was clean, but showing some age. Breakfast deal is pretty good, with coupons for eating at a nice Denny's next door. Drive to downtown is 20 to 30 minutes. No freeway access, have to go thro Granville.

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Seattle, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed August 7, 2012

I have never heard so many different excuses from different staff members in my life. I was so upset after my stay, I would never recommend this hotel. Excuse one: they were super busy and do not have enough staff. Excuse two: check in time has moved by one hour the day of my stay. Excuse three: My rooms which... More

Was this review helpful? Yes 5
Franklin J, General Manager at Sandman Signature Hotel Vancouver Airport, responded to this review

Dear Guest, Please accept my sincere apology for the inconvenience and for the challenges you and your family have experienced at the hotel and with my team. Although we strive to adhere to our guests every need above and beyond their expectations, it is clear that we have failed this time. I appreciate you bringing this matter to our attention,... More

Calgary
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 2, 2012

We just came back from a 8 day trip driving from Calgary to Vancouver. The stay at the Sandman Signature Richmond hotel was quite good, reasonable price and very convenient if you like to stay near Richmond and lots of chinese restaurants. We had some issues when we first checked in. We had requested adjoining rooms but it was only... More

Was this review helpful? Yes 1
Brisbane, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 31, 2012

We booked a room in this hotel to use as a day room while we waited for our flight to Sydney, leaving at 11.30pm that evening. When we landed at Vancouver from New York, there was a free shuttle to the hotel. It took ages to check in even though the hotel wasn't busy. The people in front of us... More

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Ottawa
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 31, 2012

We booked 4 nights at this hotel and had endless problems in our Provincial King Suite room. When we checked into our room, we noticed the carpet outside our washroom was soaked and our room safe didn't work. We had 2 maintenance guys come check it out and they both said they knew what the problem was and discuss it... More

Was this review helpful? Yes 5
Franklin J, General Manager at Sandman Signature Hotel Vancouver Airport, responded to this review

Dear Guest, Thank you for taking the time to share your feedback with us. I am most disappointed to learn that your time with us was well below the expectation that you have come to expect from the Sandman Signature Hotel & Resort Vancouver Airport. Certainly, this is not the level of service and accommodations for which our hotel is... More

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Additional Information about Sandman Signature Hotel Vancouver Airport

Address: 10251 St. Edwards Drive, Richmond, British Columbia V6X 2M9, Canada
Location: Canada > British Columbia > Richmond > East Cambie
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sandman Signature Hotel Vancouver Airport 3.5*
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Also Known As:
Sandman Signature Richmond

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Elegance, Relaxation, and Comfort await you at the Sandman Signature Hotel & Resort - Vancouver Airport. Located just mintues from Vancouver International Airport, the property is ideal for business and leisure travelers alike. Guests will be greeted with exceptional services and amenities including luxurious rooms, complimentary high speed internet access and airport shuttle, Indoor Swimming Pool, Hot Tub & 225 foot long water slide, fitness centre, Indoor Tennis and Squash Courts. By harmonizing our legendary Sandman Service and Amenities with fresh contemporary design, our guests will experience a refined yet unpretentious quality reflected in the details and service. ... more   less 
Number of rooms
438

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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