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Sandman Signature Vancouver Airport Hotel & Resort

10251 St. Edwards Drive, Richmond, British Columbia V6X 2M9, Canada
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Sandman Signature Vancouver Airport Hotel & Resort
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Sandman Signature Vancouver Airport Hotel & Resort
Sandman Signature Vancouver Airport Hotel & Resort
Sandman Signature Vancouver Airport Hotel & Resort
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372 reviews from our community

Traveler rating
    92
    151
    62
    41
    26
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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BC, Canada
Contributor
15 reviews 15 reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

It is not the first time we stay in the Sandman Hotel in Canada. At the airport Vancouver it is the first time.Front desk was not very friendly. I was not impress with the mattress, need to be change or turn around. Sheets was not change in one of the 2 beds. 2 of 4 glasses was dirty. Pool water... More 

Was this review helpful? Yes
Franklin J, Front Office Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Sylvie, Firstly, Thank you for continued patronage with the Sandman Hotel Group. We are disappointed to learn that your time with us was well below the expectation that you have come to expect from the Sandman Signature Hotel & Resort Vancouver Airport. Certainly, this is not typical of the level of service and accommodations for which our hotel is... More 

Duncan BC
Contributor
15 reviews 15 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

This hotel (at least the part we stayed) needs a remodel!! - OLD, COLD, not hot water, noisy - you name it. We stayed in a suit room and it was so under par it wasn't even funny - nail strips under the carpet were sticking up in the door way to the bath room - the heater didn't work... More 

Was this review helpful? Yes
Franklin J, Front Office Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear JP, Thank you for taking the time to post your feedback, We are disappointed that we were not able to meet your expectations with our product. Please accept our sincere apologies for the inconvenience we may have caused due to missing your requested wake up call. It is our every intention to provide the best we can to our... More 

Vancouver, Canada
Contributor
20 reviews 20 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

I had a bad experience at this hotel and it was mainly due to service. There was this one rude and curt front desk clerk. Unfortunately, I had this misfortune of running into her every time I needed assistance. One time she actually shooed me back with her hand because she wasn't ready to speak to me (even though I... More 

Was this review helpful? Yes
Franklin J, Front Office Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Super Travel Diva, I am most concerned and disappointed to read and learn about the less than hospitable customer service you had experienced with our Front Desk during your visit. Please accept our sincere Apologizes. As your encounter certainly falls outside of our typical standards of our service, I would invite you to contact me directly so that we... More 

1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

The room itself was clean, and the bed was enough for our stop over. The front desk clerk was the most unhelpful I have ever come across and the hallways all stuck of cigarette smoke and mould. We had a 5am pick up and they failed to tell us the night before that the times were changing over night. They... More 

Was this review helpful? Yes
Franklin J, Front Office Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Aussie Travelli, Thank you for taking the time to share your feedback with us. Travelling in different time zones is difficult, even more during a time change. Kindly be advised that we had signs posted at the Front Desk and in the elevators of the time change, however with your feedback we understand it would have made it more... More 

Wenatchee, Washington
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Love this hotel. Water slide, tennis, and lounge. Perfect stay in Vancouver. The rooms are clean and there is a convenient Denny's. The patio is a plus with great views(there are two towers. I stayed in the British tower

Was this review helpful? Yes 1
Franklin J, Front Office Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Seanatchee, Thank you for your feedback, we are delighted to hear that you enjoyed your time with us. We sincerely appreciate your continued patronage and we look forward to having you with us. Sincerely, Jesse Steele More 

Vancouver Island, Canada
Top Contributor
57 reviews 57 reviews
21 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We got 40% off when we booked online through a well known travel site, but we didn't know which hotel we would get until we paid. So considering the price we could have paid, I would consider this an average hotel. The Lobby was impressive, but the elevator rattled like it was old and tired and the carpet was filthy.... More 

Was this review helpful? Yes 1
Franklin J, Front Office Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Heather L, Thank you for taking the time to share your comments about your recent stay. We value your feedback as it helps us in enhancing and developing the service we provide to our guests. To clarify your comments: Fridges are available on request and they are placed by the entry door where the electrical socket is, it appears... More 

Kingston, Canada
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My company often has group meetings here and we always have a great experience. The guest rooms are roomy, comfortable, and stylish. Nice and clean. Also great options for on site eating if transportation is an issue.

Was this review helpful? Yes
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Allison M. Thank you so much for the lovely review and for staying with us! Our location is comforting and peaceful and we are so glad we met all your needs. We can't wait until next time! The Sandman Signature Vancouver Airport Hotel team. More 

2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Looks can be deceiving , it's a beautiful lobby but it's all bull. I had a room in the presidential suites .... The hallways leading to the room stunk of air freshener , leaks and rotten ceilings. My room was unbearably hot , AC did nothing , I contacted front desk and they sent maintenance. Nothing changed so they offered... More 

Was this review helpful? Yes 3
British Columbia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 21, 2015 via mobile

My family and I reserved two rooms at the Sandman Signature on our way to and from Mexico. Having stayed here in on previous trips we found the accommodations to be very nice and convenient. The rooms are clean and provide amenities such as a mini fridge and coffee. The beds are extremely comfortable and despite the fact that people... More 

Was this review helpful? Yes
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear franz85, Thank you so much for taking the time to write a review about our Hotel. We are very glad that you enjoyed your stay with us and look forward to welcoming you back. The Sandman Signature Vancouver Airport Hotel team. More 

Campbell River, Canada
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 16, 2015

My husband and I recently had the opportunity to stay overnight before leaving for the airport. The shuttle is convenient. The lobby is very nice. The room was average, however the bed was comfortable and the room quiet! We booked the room on priceline and got a great price. The hotel also had free wifi!

Was this review helpful? Yes
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Caren L, Thank you very much for the review and for sharing your experience. I agree with you, our hotel is a wonderful place for keeping the cost down by offering some exceptional room rates. Good to hear everything went well with your stay, please do come and visit us again! The Sandman Signature Vancouver Airport Hotel team. More 

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