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Sandman Signature Vancouver Airport Hotel & Resort

10251 St. Edwards Drive, Richmond, British Columbia V6X 2M9, Canada
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Sandman Signature Vancouver Airport Hotel & Resort
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Sandman Signature Vancouver Airport Hotel & Resort
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413 Reviews from our TripAdvisor Community

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Traveler rating
    97
    165
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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English first
  • All months
    (413)
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    (90)
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    (149)
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Langley City, Canada
Contributor
14 reviews 14 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed today NEW

The room was clean, bed comfy and lots of options near the hotel. The Staff was friendly at checkin but there was a bit of a wait due to high checkin levels, the manager on duty took a spot at front desk to help speed up the line which was nice for us tired folk at 11pm. I'd stay there... More 

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wellington
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 4 days ago NEW

management and staff are excellent, had a small problem and they went out of their way to fix it, also included extras to make up for the inconvenience, even after i suggested it wasn't necessary. This hotel is close to the airport, however the train service in Vancouver is excellent and cheep to use, so no problems getting around

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London, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

We stayed one night in the hotel in May 2015, arriving on a Sunday evening. On our way to our room it seemed that all cleaning staff had vacated for the weekend - floors and elevators were all in need of a clean. On arriving at our room we weren't sure it had been properly cleaned and phoned down to... More 

Was this review helpful? Yes 1
Franklin J, Front Office Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Elizabeth J, Thank you for sharing your comments and I am very sorry for this disappointing experience. This is certainly not the usual Sandman Signature cleaning standards. I would highly appreciate if you can get in touch with me directly in order for me to try and rectify this experience to your satisfaction. My contact details are below: Office... More 

Travelers are raving about these Richmond hotels

Victoria, Canada
2 reviews
2 of 5 stars Reviewed 1 week ago

The hotel itself was nice enough, the people friendly. However, upon my departure I realized that I had left a piece of property there - since I was already on a shuttle and could not turn around I immediately called the front desk and advised them of this. I was able to tell them exactly what room I was in... More 

Was this review helpful? Yes 1
Franklin J, Front Office Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Harliquinne B, Thank you for posting your comments about your recent stay. I am most concerned to read about your comments and I would very much appreciate to further discuss with you the details of your feedback regarding our lost and found policy. Please be advised we have an affective lost and found policy in place and once the... More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I stayed at the Sandman 6/18/15-6/21/15 for my vacation in Vancouver. At first impression the hotel was super dated. The lobby was the only modern area in this hotel. We were originally in the Provincial tower 244, but had ants in the room. Gabriel from the front desk kindly switched us to room P222. No ants in this room. It... More 

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Franklin J, Front Office Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear ShineL V, Thank you for taking the time to share your feedback with us. We are delighted to hear you enjoyed the free access to Steve Nash gym and the free parking. The provincial suite family rooms are conveniently located by our outdoor swimming pool and garden area. We do provide hotel maps at check in for all guests... More 

Montreal
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is modern and good for the buck. Rooms are clean and also modern. Restaurant Chops has great apps and nice selection of wines. The drawback is their room service. On my first night, my food took 1.5hrs. When it arrived there was no condiments, salt nor pepper. On our second night we ordered tea. 40 min. Tea bags... More 

Was this review helpful? Yes 1
Franklin J, Front Office Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear JudyfromMTL, Thank you for your kind review. I am very pleased to know that you have enjoyed your recent stay with us. In regards to your room service comments, we have passed this on to the in house restaurant management. We look forward to seeing you again soon. Best regards, Jesse Steele More 

Swadlincote, United Kingdom
Top Contributor
285 reviews 285 reviews
78 hotel reviews
150 helpful votes 150 helpful votes
3 of 5 stars Reviewed 1 week ago

Having an overnight in Vancouver this hotel was booked for me for no other reason as that is was close to the airport. Up on checkin half way the afternoon it turns out the rooms were not ready yet. Ahum, that is a bit late and unexpected. Half an hour more I had to wait but I snoozed off and... More 

Was this review helpful? Yes
Franklin J, Front Office Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Spamobile, Thank you for taking the time to share your feedback with us. Our check in time at the hotel is 3PM and our check out time is 12PM, we do our best to accommodate an early check in, but clearly this time we were unable to. Thank you for bring the snack machines to our attention, we have... More 

Houston, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Enjoyed our stay here so much we extend our stay with need to stay back in Canada. The rooms are spacious, clean and well maintained. The staffs are courteous, professional and willing to assist. There is a restaurant on the first floor, which is open till 2am everyday.

Was this review helpful? Yes 1
Franklin J, Front Office Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Akin A, Thank you so much for taking the time to post your comments. I am pleased to know that you have enjoyed every aspect of your stay and look forward to welcoming you back soon. Sincerely, Jesse Steele More 

Montreal, Canada
Top Contributor
62 reviews 62 reviews
43 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at this hotel during a layover at YVR and it was good. It is conveniently accessible by courtesy shuttle from the airport. The room was spacious and comfortable. This is not a top hotel, but a fair option around the airport. It is comfortable and the service is good.

Was this review helpful? Yes
Franklin J, Front Office Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Carlos S, Thank you for your kind review. I am very pleased to know that you have enjoyed your recent experience with us and hope to welcome you back soon. Kind Regards Jesse Steele More 

Wisconsin
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I am now trying to remember what it was about this hotel that made me book it. The first room we were given had an odd odor. We thought perhaps it was just the AC unit starting up, but as the evening went on not only did the odor persist, but the room did not cool at all. Opened the... More 

Was this review helpful? Yes
Franklin J, Front Office Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Aimmees72, Thank you for taking the time to share your feedback with us. I'm disappointed to learn of your experience with the off odour and would like to express our apologies for any inconvenience this may have caused during your visit. As your encounter certainly falls outside of our typical standards of service, I would invite you to contact... More 

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