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All 24 Richmond hotels

Sandman Signature Hotel Vancouver Airport

3.5 of 5 Resort   |   10251 St. Edwards Drive, Richmond, British Columbia V6X 2M9, Canada (East Cambie)
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Sandman Signature Hotel Vancouver Airport
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72%
Ranked #21 of 24 hotels in Richmond
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
cprinkc Kansas City
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277 people have reviewed this hotel

Traveler rating
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85
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kansas City
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Excellent hotel. Great service from front desk. Excellent connections via hotel shuttle to airport and train to water bus and North Vancouver. The room was quiet and clean, just what you want. If we are in the area again, we will stay here.

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Calgary
Contributor
18 reviews 18 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very nice hotel. Great help from the front desk to help put me on the 20th floor (21st is Penthhouse) in a corner King suite. Great sleep as it is on a higher floor and quiet cause it is in the corner. Down stairs have great places to lounge or dine at both Chops or Shark's Club. We chose this... More

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Contributor
20 reviews 20 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Just one night stay because we had to get to an early flight at YVR. Room was spacious and updated - we upgraded to a better room for $10. Lots of dinner choices; pretty good dinner we had at the Shark's Club. Wake up received. They also called us a few hours after check in to make sure we had... More

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Franklin J, Front Office Manager at Sandman Signature Hotel Vancouver Airport, responded to this review

Dear Guest, Thank you for taking the time to post a review of your recent stay. We are pleased that you enjoyed your stay and we appreciate your patronage. Please note that your constructive comments have been passed on to the appropriate department for follow-up. We look forward to welcoming you back soon! Jonathan Dow Front Office Manager Direct: 604-276-1142... More

Contributor
12 reviews 12 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The location is excellent for easy access to the airport. The hotel was very clean and the front desk gentleman was very friendly and helpful. I used my 'lucky 13' and they upgraded us and gave us our welcome bag with a few goodies. They even called to make sure we were satisfied. I will stay here again

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Franklin J, Front Office Manager at Sandman Signature Hotel Vancouver Airport, responded to this review

Dear Guest, We are delighted you enjoyed your stay with us and thank you for the feedback! It is wonderful to hear from our valued repeat customers and appreciate your continued patronage. We look forward to seeing you again soon! Jonathan Dow Front Office Manager Direct: 604-276-1142 Email: fom_signatureyvr@sandman.ca More

Ottawa, Canada
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 28, 2014

I stayed here for one night with my two kids en route back from the southern hemisphere. Being solo with two kids I wanted a big enough room that I could put them both to bed and still have space to sit etc, so I got a Junior King Suite. The room was nice and big, but rather past it's... More

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Franklin J, Front Office Manager at Sandman Signature Hotel Vancouver Airport, responded to this review

Dear Guest, It is unfortunate that we did not have an opportunity to interact with you during your stay in person to learn of your challenges, nor have an opportunity for our Guest Service Team to follow up on your concerns. I would invite you to contact my office directly so that we may review your experience in more details... More

Oakville, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 26, 2014 via mobile

I stay here unfortunately because I have to since work dictates certain hotels in certain areas. This is likely close to my tenth time at this hotel and each stay varies from underwhelming to frustrating. There are interesting consistencies at this hotel: Nice staff, super long check in, noisy heating / ac systems in the rooms don't work and scalding... More

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Franklin J, Front Office Manager at Sandman Signature Hotel Vancouver Airport, responded to this review

Dear Guest, I am very sorry for this disappointing experience. This is certainly not the usual Sandman Signature standard. I would highly appreciate if you can get in touch with me directly in order for me to try and rectify this experience to your satisfaction. Jonathan Dow Front Office Manager Direct: 604-276-1142 Email: fom_signatureyvr@sandman.ca More

Edmonton, Canada
Senior Contributor
39 reviews 39 reviews
35 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed February 24, 2014

Got into Vancouver late at night. We got on the first Sandman shuttle we saw. I take total blame for this, it was my fault and my ratings won't reflect this. It took us to the Sandman, NOT the Sandman signature so shuttle riders, beware! Once we arrived at the hotel, this was the WORST check-in process I've ever been... More

Was this review helpful? Yes 1
Franklin J, Front Office Manager at Sandman Signature Hotel Vancouver Airport, responded to this review

Dear Trip Advisor Member... Thank you for taking the time to share your comments with us. I'm disappointed to learn of your experience and would like to express our apologies for the inconvenience suffered during your check-in. We value your feedback as it helps us in enhancing and developing the service we provide to our guests. I can assure you... More

Hamilton, New Zealand
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 15, 2014

Very good hotel. We had one night there, then did some travelling and came back for a further night. The second time we were upgraded. Having a rental car, we found it important to have complimentary parking at places we stayed at.

Was this review helpful? Yes
Franklin J, Front Office Manager at Sandman Signature Hotel Vancouver Airport, responded to this review

Dear Trip Advisor Member, We are delighted you enjoyed your stay with us and thank you for your feedback. It is a pleasure to hear from our valued repeat guests and we appreciate your continued patronage. We look forward to seeing you again in the near future. Jonathan Dow Front Office Manager Direct: 604-276-1142 Email: fom_signatureyvr@sandman.ca More

Kelowna, Canada
Top Contributor
112 reviews 112 reviews
21 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed February 14, 2014

The check-in staff are very pleasant and efficient. The rooms are well appointed and a reasonable size. The bed is very comfortable. I agree with other reviewers that you want to be in the tower. We arrived late into the airport and promptly went to the meeting place for the shuttle. We waited almost 15 minutes for the shuttle to... More

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Arkansas
Top Contributor
111 reviews 111 reviews
24 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed February 13, 2014

I have stayed here many times flying in and out of Vancouver. If you get a room that is not in "The Towers" pay the difference. The rooms are much nicer and easier to access. Although the hotel is a bit dated and could use a facelift, it is clean and the beds are very comfortable. For the money, you... More

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Additional Information about Sandman Signature Hotel Vancouver Airport

Also Known As:
Sandman Signature Richmond
Address: 10251 St. Edwards Drive, Richmond, British Columbia V6X 2M9, Canada
Location: Canada > British Columbia > Richmond > East Cambie
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 24 hotels in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sandman Signature Hotel Vancouver Airport 3.5*
Official Description (provided by the hotel):
Elegance, Relaxation, and Comfort await you at the Sandman Signature Hotel & Resort - Vancouver Airport. Located just mintues from Vancouver International Airport, the property is ideal for business and leisure travelers alike. Guests will be greeted with exceptional services and amenities including luxurious rooms, complimentary high speed internet access and airport shuttle, Indoor Swimming Pool, Hot Tub & 225 foot long water slide, fitness centre, Indoor Tennis and Squash Courts. By harmonizing our legendary Sandman Service and Amenities with fresh contemporary design, our guests will experience a refined yet unpretentious quality reflected in the details and service. ... more   less 
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