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The Hotel at River Rock

Certificate of Excellence
8811 River Road | River Rock Casino Resort, Richmond, British Columbia V6X 3P8, Canada
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The Hotel at River Rock
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Ranked #6 of 24 Hotels in Richmond
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Karlie L
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87 reviews from our community

Traveler rating
    50
    27
    7
    1
    2
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18
31
4
13
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked a night at the Hotel at River Rock through Expedia. We needed something close to the airport because we had to be there for 5am and wanted to have something to do for the evening. When we arrived we were told that we had been upgraded to the River Rock side into a one bedroom suite. It was... More 

Was this review helpful? Yes
River-Rock-Resort, General Manager at The Hotel at River Rock, responded to this review

Dear Valued Guest, We are pleased to hear you had an amazing stay with us and were able to enjoy your upgraded room, the quietness/cleanliness of the room, and the hustle and bustle of Lulu’s and the casino area. Thank you for your feedback and for choosing River Rock Casino Resort. We look forward to your next visit with us.... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Spring break rolled around and I needed something to do with the kids. My children are 6 and 12 and they like nothing more than an indoor pool to brighten their holiday. Truthfully, I chose River Rock Hotel because of its proximity to Ikea (we live on nearby Vancouver Island) as well as the hotel pool which boasted an amazing... More 

Was this review helpful? Yes
River-Rock-Resort, General Manager at The Hotel at River Rock, responded to this review

Dear Valued Guest, Thank you for your great feedback! It is fantastic to hear that you had fun during Spring Break at River Rock Casino Resort with your family. We take pride in providing the best customer service possible and have all the comforts you needed at your fingertips and are happy to hear you enjoyed the resort, especially that... More 

Seattle, Washington
Contributor
20 reviews 20 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

What a beautiful hotel! From start to finish it was a very positive experience. PROS: Service: Our room was ready before our check in time so we were able to check in early (bonus). The staff at check in was friendly and very informative about the hotel. We ordered room service and our server was very sweet. Since we had... More 

Was this review helpful? Yes
River-Rock-Resort, General Manager at The Hotel at River Rock, responded to this review

Dear Valued Guest, Thank you for staying at the River Rock Casino Resort and for taking the time to share your experience on Trip Advisor. We continuously strive to make the stay as comfortable as possible for our guests and are happy to hear we exceeded your expectations with service levels. We are also pleased to hear you were enjoyed... More 

Tsawwassen, British Columbia, Canada
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We booked here for a room and got a free upgrade to a suite. I don't know if it was due how much $ we have spent here over the year or due to a poor experience we had on NYE or just plain luck but it was a very nice surprise. That being said, I have stayed in the... More 

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River-Rock-Resort, General Manager at The Hotel at River Rock, responded to this review

Dear Valued Guest, Thank you for the amazing feedback. We continuously strive to make the stay as comfortable as possible for our guests and are happy to hear we exceeded your expectations with service levels but even more pleased to hear you enjoyed what sounds like a peaceful sleep on one of our Serta Perfect Sleeper Mattresses and pillows! Additionally,... More 

1 review
3 of 5 stars Reviewed 4 weeks ago

The hotel is nice and good value for the money. I was told when I checked in if I filled out a form they handed me and gave it to the casino I'd get $10 in free play and 10% off food and beverages. I had to wait 30 mins in line to hand in the form. When I got... More 

Was this review helpful? Yes
River-Rock-Resort, General Manager at The Hotel at River Rock, responded to this review

Dear Valued Guest, Thank you for staying at the River Rock Casino Resort and for taking the time to share your experience on Trip Advisor. We are sorry to hear that your stay with us did not meet your expectations especially regarding your casino experience with the Encore Program and Guest Services Department as this is not the River Rock... More 

Contributor
16 reviews 16 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This hotel is awesome! Listen, the city view is nothing special and is basically just the highway and nearby sky train, but this is a unique resort in that it's just 15-20 minutes from downtown Vancouver and 5 minutes from YVR. Despite being in a bustling part of Richmond, the rooms are incredibly quiet and comfortable. The beds are heaven... More 

Was this review helpful? Yes 1
River-Rock-Resort, General Manager at The Hotel at River Rock, responded to this review

Dear Valued Guest, Thank you for your great feedback! It’s fantastic to hear that you had a wonderful stay with us. We take pride in providing the best customer service possible and have all the comforts you needed at your fingertips. We were happy to hear that you were able to enjoy the facilities, comforts of your clean and comfy... More 

Top Contributor
89 reviews 89 reviews
42 hotel reviews
97 helpful votes 97 helpful votes
3 of 5 stars Reviewed February 18, 2015

We had stayed at the River Rock Casino Resort years ago (before the hotel was open) and landed a room through a third-party website. I was dismayed by the number of smokers that were openly ignoring the bilingual No Smoking signs at the hotel entry. I am aware that smoke and casinos are a drawback to the hotel stay but... More 

Was this review helpful? Yes 1
River-Rock-Resort, General Manager at The Hotel at River Rock, responded to this review

Dear Valued Guest, I would like to take this opportunity to thank you for taking the time to complete this review. Valuable feedback like yours enables us to further improve our service levels and I will be reviewing your comments and concerns with our team. I am sorry to hear that your stay with us did not meet your expectations... More 

Surrey, Canada
Contributor
13 reviews 13 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 10, 2015

We stayed at the River Rock in February. There are 2 options for accommodations, the newly constructed 'hotel' room side and the 'suites'. We were in a standard 1 king bed hotel room and were very pleased with the room. It is not a large room but this is not necessary given that the room is well layed out. The... More 

Was this review helpful? Yes
River-Rock-Resort, General Manager at The Hotel at River Rock, responded to this review

Dear Valued Guest, I would like to take this opportunity to thank you for taking the time to complete this review. We are pleased to hear you and your wife were able to enjoy the amenities of the resort, the spa, the food and the casino. However, we apologize for the inconvenience that having the Poker Room across the street... More 

Victoria, Canada
Contributor
14 reviews 14 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 28, 2015

Was at the River Rock for a business event and stayed in the hotel. The rooms are new, clean, and very comfortable. The staff were very friendly. I would be very happy to stay there again. Highly recommend.

Was this review helpful? Yes
River-Rock-Resort, General Manager at The Hotel at River Rock, responded to this review

Dear Valued Guest, Thank you for the wonderful feedback. We continuously strive to make the stay as comfortable as possible for our guests and are very pleased to hear you enjoyed your stay on your business trip with us! We are also thrilled to hear that you enjoyed the spacious rooms and overall resort. We thank you for choosing River... More 

Kamloops, Canada
Contributor
17 reviews 17 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 12, 2015

Extremely friendly staff all way around, check in was quick and efficient, housekeeping greeting you as you walked down the hallways, Staff in “Curves” lounge very knowledgeable, friendly and willing to help at a moment’s notice with great food and cocktails

Was this review helpful? Yes
River-Rock-Resort, General Manager at The Hotel at River Rock, responded to this review

Dear Valued Guest, Thank you for the amazing feedback. We are pleased to hear you had an amazing stay with us during your business trip. We continuously strive to make the stay as comfortable as possible for our guests and are happy to hear we exceeded your expectations with service levels but even more pleased to hear you really enjoyed... More 

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