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All 24 Richmond hotels

The Hotel at River Rock

4.0 of 5 Hotel   |   8811 River Road | River Rock Casino Resort, Richmond, British Columbia V6X 3P8, Canada (Bridgeport)
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89%
Ranked #6 of 24 Hotels in Richmond
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
Jerome B Kent, Washington
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69 reviews from our community

Traveler rating
    40
    22
    5
    0
    2
See reviews for
14
26
2
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kent, Washington
Contributor
12 reviews 12 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed at the Hotel at River Rock (not to be confused by the River Rock Casino Resort across the street) the first weekend in September 2014. Overall, I had a pretty good stay at this hotel. Here are my observations: LOCATION The location of this hotel is really convenient if you are meaning to be near the airport or... More

Was this review helpful? Yes 1
SW Ontario
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

I was in the Vancouver area for 2 weeks and spent 3 nights at this hotel from August 19-22nd. The room was quite nice and I was very happy that the front desk staff was able to get us into our room early. We had a great experience in the Curve bar/lounge, sitting outside looking at the small boardwalk and... More

Was this review helpful? Yes
Roland M, General Manager at The Hotel at River Rock, responded to this review

Dear Valued Guest, Thank you for the great feedback. We continuously strive to make the stay as comfortable as possible for our guests and are pleased to hear you were able to take advantage of the many amenities we offer from the spacious rooms to live outdoor music at the Lounge while overlooking the beautiful marina view. However, we sincerely... More

Selangor
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed 3 nights in total in this hotel, they were in between our trips to the Rockies and Cruise to Alaska. We found the front desk staff to be friendly and helpful. The room was of good size, clean and comfortable. Although my wife found the bed to be too soft to her liking. The other thing we like... More

Was this review helpful? Yes
Roland M, General Manager at The Hotel at River Rock, responded to this review

Dear Valued Guest, Thank you for staying at the River Rock Casino Resort and for taking the time to share your experience on Trip Advisor. We are pleased to hear you had an amazing stay with us in between your Rockies and Alaska trip. We continuously strive to make the stay as comfortable as possible for our guests and are... More

Saskatchewan
Top Contributor
74 reviews 74 reviews
17 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We came here for a car show on September long weekend I had booked almost a year in advance for Marina view ,however we did not receive one because they told us they all are booked The room we received was pretty good we had two balconies So we had a partial view of the marina We decided to try... More

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Roland M, General Manager at The Hotel at River Rock, responded to this review

Dear Valued Guest, Thank you for staying at the River Rock Casino Resort and for taking the time to share your experience on Trip Advisor. We truly apologize you did not receive the requested room you had booked for on this trip. We are glad to hear you were still able to receive a spacious room with a view of... More

San Francisco, California, アメリカ合衆国
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very convenient location. Clean room. Very friendly staff. Complimentary parking. Free wifi. Right next to the Sky Train station. I really appreciate the staff who would go out of their ways to help the guests.

Was this review helpful? Yes 1
Roland M, General Manager at The Hotel at River Rock, responded to this review

Dear Valued Guest, Thank you for staying at the River Rock Casino Resort and for taking the time to share your experience on Trip Advisor. We take pride in providing the best customer service possible and glad your encounters with all of our staff were pleasant ones! We continuously strive to make the stay as comfortable as possible for our... More

Japan
Contributor
15 reviews 15 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife, daughter and I stayed here for three nights after a 7 night cruise with Disney. We got a very good price through Hotwire (almost 1/2 price). We got there very early (9:30am) and were hoping we could check our bags until the room was ready. We were promptly told that guaranteed check-in was at 4:00pm but they would... More

Was this review helpful? Yes
Roland M, General Manager at The Hotel at River Rock, responded to this review

Dear Valued Guest, Thank you for staying at the River Rock Casino Resort and for taking the time to share your experience on Trip Advisor. We appreciate the feedback and continuously strive to make the stay as comfortable as possible for our guests. We truly apologize for the inconvenience brought to you a few times during your stay. Firstly, we... More

Fort St. John
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I had booked a 2 queen room here because it was close to the airport and we had an early flight. When we got there they had our reservation, but no room assigned to us and no rooms left! They immediately upgraded us to an executive room. However, it has a sofa bed which is not our favourite. They then... More

Was this review helpful? Yes
Roland M, General Manager at The Hotel at River Rock, responded to this review

Dear Valued Guest, Thank you for staying at the River Rock Casino Resort and for taking the time to share your experience on Trip Advisor. We take pride in providing the best customer service possible and glad your encounters with our entire front of house staff were pleasant ones! We continuously strive to make the stay as comfortable as possible... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

My husband and I stayed here overnight before setting out on a cruise to Alaska. The hotel is convenient to the airport and has a Skytrain stop directly accessible through the hotel. Better yet, the Skytrain affords easy access to the downtown area in less than 20 minutes. Rooms are comfortable and well appointed, though not terribly large. The hotel... More

Was this review helpful? Yes 1
Roland M, General Manager at The Hotel at River Rock, responded to this review

Dear Kathleen, Thank you for staying at the River Rock Casino Resort and for taking the time to share your experience on Trip Advisor. We take pride in providing the best customer service possible and glad your encounters with all of our staff were pleasant ones! We continuously strive to make the stay as comfortable as possible for our guests... More

Surrey, Canada
Top Contributor
64 reviews 64 reviews
33 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed August 15, 2014

My wife and I stayed here for one evening while she was attending a work conference that included meetings on both the Saturday and Sunday. The hotel itself has been refurbished from many years back when it used to be a shopping mall, you would not know it now. As others have commented that the hotel is in two parts,... More

Was this review helpful? Yes 1
Roland M, General Manager at The Hotel at River Rock, responded to this review

Dear Valued Guest, Thank you for staying at the River Rock Casino Resort and for taking the time to share your experience on Trip Advisor. We truly apologize that the issue was not caught by the housekeeper. We do have a policy in place where we require guests to advise us if pets will be coming in so we can... More

Qualicum Beach, Canada
Senior Contributor
42 reviews 42 reviews
24 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed August 13, 2014

We needed a break in early August and had stayed here previously. We were not disappointed. For new visitors to Vancouver the hotel is located in Richmond, the area close to Vancouver International Airport, near the main highways to Washington State. It is also an easy connection from the Tsawwassen Ferry Terminal. Another plus for this hotel is that it... More

Was this review helpful? Yes
Roland M, General Manager at The Hotel at River Rock, responded to this review

Dear Valued Guest, Thank you for your amazing feedback! We are thrilled to hear that you were able to take advantage of the many amenities we offer – the spacious rooms, the award-winning Absolute spa, the west coast inspired pool/fitness facility, short sky train ride to the Vancouver Airport, the location being so close to the Tsawassen Ferry Terminal and... More

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Additional Information about The Hotel at River Rock

Address: 8811 River Road | River Rock Casino Resort, Richmond, British Columbia V6X 3P8, Canada
Location: Canada > British Columbia > Richmond > Bridgeport
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Hotel at River Rock 4*
Number of rooms: 193
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