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The Hotel at River Rock

Certificate of Excellence
8811 River Road | River Rock Casino Resort, Richmond, British Columbia V6X 3P8, Canada
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The Hotel at River Rock
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Ranked #6 of 24 Hotels in Richmond
Certificate of Excellence
A recent review
5 of 5 stars reviewed 4 days ago
Jan I White Rock, Canada
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97 reviews from our community

Traveler rating
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    8
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    2
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19
36
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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White Rock, Canada
1 review
5 of 5 stars Reviewed 4 days ago NEW

It was great. We had our staff Christmas part there. I have stayed twice before with my sister. Rooms are lovely even the overnight addition. Food buffet was enjoyable and the pool is perfect but a little difficult to get to.

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Manitoba, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was our last night of an 8 night journey through Vancouver and Vancouver Island, before flying home the next morning. We booked because of the close proximity to Enterprise Car Rental, the airport, and because we wanted to have a fun last night. Arrival and Check-In Process: We arrived at about 6:30pm to a very busy hotel and casino.... More 

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River-Rock-Resort, Executive Director at The Hotel at River Rock, responded to this review

Dear Valued Guest, Thank you very much for taking the time to share this detailed feedback with the Trip Advisor Community. I'm delighted to hear that you thought we have a beautiful and entertaining resort. We always aim to provide the finest personalized service and facilities to our guests. We can offer no excuse for the clear lapse in service... More 

Surrey, Canada
Contributor
11 reviews 11 reviews
4 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a fun weekend staying at the hotel celebrating a family member's retirement. The rooms were very good and the location worked really well for us - we headed over to the dike for a stroll along the river one day and the next day we hopped on the skytrain and headed into Vancouver for a great walk along... More 

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River-Rock-Resort, Executive Director at The Hotel at River Rock, responded to this review

Dear Valued Guest, It is always a delight to hear back from guests that had a fantastic time at our resort enjoying the food and the hustle and bustle of the non-stop entertaining smoke-free casino. Thank you for sharing your experience with the TripAdvisor community and for going in such detail. We take great pride in making sure all our... More 

Victoria, BC
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

A large number of friends and family stayed at this hotel on May 1, 2015. We were all flying out to Puerto Vallarta the next morning. We chose this hotel as it was close to the Vancouver Airport, and it was a fun location with the casino. Check in was quick and easy. The staff were lovely. The hotel room... More 

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River-Rock-Resort, Executive Director at The Hotel at River Rock, responded to this review

Dear Valued Guest, It is always a delight to hear back from guests that had a fantastic stay with us. Thank you for sharing your experience with the TripAdvisor community and for going in such detail. We take great pride in making sure all our guests receive the service, comfort, and convenience they have come to expect from the River... More 

Anacortes, Washington
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Wow, I was expecting much more for the price of this hotel. The room was adequate, clean, with standard amenities, but not much more. We could clearly hear the door slamming every time our neighbor went in or out of their room. The hotel is very convenient to the Sky Train, and walking distance to the Richmond Night Market (Asian... More 

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River-Rock-Resort, Executive Director at The Hotel at River Rock, responded to this review

Dear Valued Guest, We sincerely apologize for the less than excellent experience you've had during your recent stay in the hotel. We appreciate your feedback and take your points very seriously. At River Rock Casino Resort, we always aim to provide the finest personalized service and facilities to our guests. We can offer no excuse for the clear lapse in... More 

Williams Lake, Canada
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel has very nice room with modern convinces, close to the sky train station. The Vancouver International Airport, a very brief sky train ride away. And to top it all off this Hotel has the best bed I have ever slept in. Such a great place I can't say enough about this Hotel. I highly recommend this Hotel.

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River-Rock-Resort, Executive Director at The Hotel at River Rock, responded to this review

Dear Valued Guest, Thank you for the great review! It is always a delight to hear back from guests that had a fantastic stay with us. Thank you for sharing your experience with the TripAdvisor community and for going in such detail. We take great pride in making sure all our guests receive the service, comfort, and convenience they have... More 

The Dalles, Oregon
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Drove 7 hours straight to get here, My husband and I stayed for 2 nights. We are both exhausted but it was all worth when we checked in to this hotel, everything was smooth. The room was very clean and relaxing. The bed is very comfy oh my gosh! Bathroom was very clean which i love. We stayed at the... More 

Was this review helpful? Yes
River-Rock-Resort, Executive Director at The Hotel at River Rock, responded to this review

Dear Valued Guest, It is always a delight to hear back from guests that had a fantastic stay with us. Thank you for sharing your experience with the TripAdvisor community and for going in such detail. We take great pride in making sure all our guests receive the service, comfort, and convenience they have come to expect from the River... More 

Vernon, Canada
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 21, 2015

Awesome property. The room was clean and big and quie. Stayed on floor 12t. The location is great. Skytrain is right there. A quick way to get to the airport or downtown. Few places to eat at the casino. Pool area is excellent fo all. Would recommend it to anyone visiting Vancouver.

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River-Rock-Resort, Executive Director at The Hotel at River Rock, responded to this review

Dear Valued Guest, It is always a delight to hear back from guests that had a fantastic stay with us. Congratulations on your anniversary and we are happy to have made it a memorable one! Thank you for sharing your experience with the TripAdvisor community and for going in such detail. We take great pride in making sure all our... More 

Broomfield, Colorado
Top Contributor
136 reviews 136 reviews
96 hotel reviews
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed April 20, 2015

Stayed 1 night before a flight out of YVR. Checked in late, the staff was very friendly and helpful. Rooms were clean and wifi good, but nothing too fancy. Short walk across the bride to casino. Overall decent stay for a night but nothing over the top. The buffet next door, avoid if you can, not worth the money!

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River-Rock-Resort, Executive Director at The Hotel at River Rock, responded to this review

Dear Valued Guest, Thank you for sharing your experience with us. We look forward to welcoming you back to River Rock Casino Resort on your next visit to Vancouver. All the best, Roland M., Executive Director More 

1 review
4 of 5 stars Reviewed April 11, 2015 via mobile

My wife and I stayed one night after a staff function. It was great. Check in was easy and everything was so easily accessible. The room itself was great with so many small touches that gave it just that little bit more. A Nespresso coffe machine for our morning cup. The hair dryer in a cloth sack. The spacious bathroom.... More 

Was this review helpful? Yes
River-Rock-Resort, Executive Director at The Hotel at River Rock, responded to this review

Dear Valued Guest, Thank you for taking the time to write a review and sharing your experiences with the TripAdvisor community! We are delighted to hear that you enjoyed our service, the resort, and the comforts of your cozy room. We hope you had a fantastic stay and we look forward to welcoming you back to River Rock Casino Resort... More 

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