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All 24 Richmond hotels

The Hotel at River Rock

4.0 of 5 Hotel   |   8811 River Road | River Rock Casino Resort, Richmond, British Columbia V6X 3P8, Canada (Bridgeport)
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The Hotel at River Rock
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90%
Ranked #4 of 24 hotels in Richmond
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 5 days ago
bossrik Japan
  • Overview
  • Reviews (64)
  • Photos (11)
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64 people have reviewed this hotel

Traveler rating
    39
    19
    4
    0
    2
See reviews for
12
25
2
10
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Italian first
  • Japanese first
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English first
Japan
Contributor
15 reviews 15 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My wife, daughter and I stayed here for three nights after a 7 night cruise with Disney. We got a very good price through Hotwire (almost 1/2 price). We got there very early (9:30am) and were hoping we could check our bags until the room was ready. We were promptly told that guaranteed check-in was at 4:00pm but they would... More

Was this review helpful? Yes
Fort St. John
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

I had booked a 2 queen room here because it was close to the airport and we had an early flight. When we got there they had our reservation, but no room assigned to us and no rooms left! They immediately upgraded us to an executive room. However, it has a sofa bed which is not our favourite. They then... More

Was this review helpful? Yes
Roland M, General Manager at The Hotel at River Rock, responded to this review

Dear Valued Guest, Thank you for staying at the River Rock Casino Resort and for taking the time to share your experience on Trip Advisor. We take pride in providing the best customer service possible and glad your encounters with our entire front of house staff were pleasant ones! We continuously strive to make the stay as comfortable as possible... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My husband and I stayed here overnight before setting out on a cruise to Alaska. The hotel is convenient to the airport and has a Skytrain stop directly accessible through the hotel. Better yet, the Skytrain affords easy access to the downtown area in less than 20 minutes. Rooms are comfortable and well appointed, though not terribly large. The hotel... More

Was this review helpful? Yes 1
Roland M, General Manager at The Hotel at River Rock, responded to this review

Dear Kathleen, Thank you for staying at the River Rock Casino Resort and for taking the time to share your experience on Trip Advisor. We take pride in providing the best customer service possible and glad your encounters with all of our staff were pleasant ones! We continuously strive to make the stay as comfortable as possible for our guests... More

Surrey, Canada
Top Contributor
64 reviews 64 reviews
33 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here for one evening while she was attending a work conference that included meetings on both the Saturday and Sunday. The hotel itself has been refurbished from many years back when it used to be a shopping mall, you would not know it now. As others have commented that the hotel is in two parts,... More

Was this review helpful? Yes 1
Roland M, General Manager at The Hotel at River Rock, responded to this review

Dear Valued Guest, Thank you for staying at the River Rock Casino Resort and for taking the time to share your experience on Trip Advisor. We truly apologize that the issue was not caught by the housekeeper. We do have a policy in place where we require guests to advise us if pets will be coming in so we can... More

Qualicum Beach, Canada
Senior Contributor
40 reviews 40 reviews
23 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We needed a break in early August and had stayed here previously. We were not disappointed. For new visitors to Vancouver the hotel is located in Richmond, the area close to Vancouver International Airport, near the main highways to Washington State. It is also an easy connection from the Tsawwassen Ferry Terminal. Another plus for this hotel is that it... More

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Roland M, General Manager at The Hotel at River Rock, responded to this review

Dear Valued Guest, Thank you for your amazing feedback! We are thrilled to hear that you were able to take advantage of the many amenities we offer – the spacious rooms, the award-winning Absolute spa, the west coast inspired pool/fitness facility, short sky train ride to the Vancouver Airport, the location being so close to the Tsawassen Ferry Terminal and... More

West Kelowna, Canada
Top Contributor
77 reviews 77 reviews
46 hotel reviews
150 helpful votes 150 helpful votes
4 of 5 stars Reviewed June 29, 2014

This was our first opportunity to check out this relatively new hotel. This is an "add-on" to the River Rock Casino and Resort and to suggest that it's an "overflow" or discount version of the original hotel would be doing this lovely facility a disservice. Check in was fast and friendly. The room, while not so large or apportioned as... More

Was this review helpful? Yes 1
Roland M, General Manager at The Hotel at River Rock, responded to this review

Dear Valued Guest, Thank you very much for your great review! We are so pleased to hear how much you enjoyed our facilities. We take pride in offering first-class comfort at our facility and are very glad to hear you enjoyed the amenities provided on our newly built hotel side, a peaceful sleep on one of our Serta Perfect Sleeper... More

Victoria, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 16, 2014

I have been going to the river rock a few times a year for about 5 straight years now....the staff are amazing and we usually go for 4 days in September for my birthday but low and behold my wife wants to go in august for her birthday also.!!!! ..so Aug 14,15,16,17 we are going ..she is not a gambler... More

Was this review helpful? Yes
Roland M, General Manager at The Hotel at River Rock, responded to this review

Dear Troy, Thank you very much for your fantastic review! We are so pleased to hear how much you and your wife enjoy our facilities year after year. We take pride in providing the best customer service possible and glad your encounters with all of our staff were pleasant ones! I will be sure to let our front of the... More

Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 24, 2014

It was my birthday and I had arrived on an earlier flight checked in and waited for my wife arriving later. When she arrived the cab left with my Armani boxed birthday present. We spent hours calling the cab company and dispatcher only to learn the cab had picked her up illegally at the airport and most likely the cab... More

Was this review helpful? Yes 2
Roland M, General Manager at The Hotel at River Rock, responded to this review

Dear Valued Guest, May we start off saying, Happy Belated Birthday! Thank you very much for your fantastic review. We are so pleased to hear your birthday celebrations turned around and you were able to reclaim your birthday present with the help of Adeel and our security team! I will forward your comments to Adeel’s supervisor team as well as... More

Seattle, Washington
Top Contributor
85 reviews 85 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 27, 2014

I am pleasantly surprised by the hotel. When I husband told me he booked a River Rock Hotel; I thought "what kind of hotel is that?" I honestly was not looking forward to it. When we arrived, I saw the casino across the hotel. I thought "oh no". The lobby of the hotel was relatively small which I did not... More

Was this review helpful? Yes 2
Roland M, General Manager at The Hotel at River Rock, responded to this review

Dear Valued Guest, We are so pleased that you and your husband had a wonderful stay with us! I am happy to hear you enjoyed the robes provided for our guests. We thank you for choosing River Rock for your stay and look forward to your next stay with us! All the best, Roland Monteiro More

Contributor
12 reviews 12 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 19, 2014

To be clear there are two hotels at this location. The first is the River Rock Casino Resort and the other is the Hotel at River Rock, I stayed at the latter. The Hotel at River Rock is actually across the road from the casino building (which also has hotel rooms). Check in was efficient but it is on the... More

Was this review helpful? Yes 7
Roland M, General Manager at The Hotel at River Rock, responded to this review

Dear Valued Guest, Thank you for the wonderful feedback. We are so pleased to hear how much you enjoyed the amenities in the room! We apologize that our Front Desk did not provide you with a welcome letter at the time of check-in. The letter would have given instructions on how to use the amenities in the room (i.e. shower... More

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Additional Information about The Hotel at River Rock

Address: 8811 River Road | River Rock Casino Resort, Richmond, British Columbia V6X 3P8, Canada
Location: Canada > British Columbia > Richmond > Bridgeport
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Hotel at River Rock 4*
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style
#2 Luxury Hotel in Richmond #7 Family Hotel in Richmond #10 Romantic Hotel in Richmond
Hotel Class
Number of rooms
193

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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