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The Hotel at River Rock

Certificate of Excellence
8811 River Road | River Rock Casino Resort, Richmond, British Columbia V6X 3P8, Canada
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The Hotel at River Rock
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Best prices for: 1 room 1 guest
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Ranked #5 of 24 Hotels in Richmond
Certificate of Excellence
A recent review
3 of 5 stars reviewed 2 weeks ago
Amber201083 Toronto, Canada
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101 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
Level Contributor
121 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for convenience as the hotel was close to the airport, and our friends who lived in Richmond were reluctant to drive to Vancouver downtown, where I planned for another hotel at the waterfront... Among the two buildings, we picked the hotel River Rock but not the Resort, thinking that it might be quieter...The property was well facilitated... More 

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Langley City, Canada
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

we only stayed one night June 14 2014 for our anniversary but we had a splendid time. The room was nice, the hotel on a whole seemed nice, and from what I saw the casino was nice as well. We went to the Richmond night market which was a very close walk from the hotel, which was also interesting to... More 

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River-Rock-Resort, Executive Director at The Hotel at River Rock, responded to this review

Dear Valued Guest, Thank you for the great review! It is always a delight to hear back from guests that had a fantastic stay with us. Thank you for sharing your experience with the TripAdvisor community and for going in such detail. We take great pride in making sure all our guests receive the service, comfort, and convenience they have... More 

B.C.
Level Contributor
1 review
4 of 5 stars Reviewed 3 weeks ago

Nice clean hotel room Geraldine kept the room very tidy and was accommodating with extra request. Not a lot in the area to do unless you wish to use transit. Night market just down the block was a fun experience lots of food vendors. Nice water views from lounge and outside sitting area.

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River-Rock-Resort, Executive Director at The Hotel at River Rock, responded to this review

Dear Valued Guest, Thank you for staying at the River Rock Casino Resort and for taking the time to share your experience on Trip Advisor. We are thrilled to hear that you enjoyed your room, its amenities and all the different choices of food that we offered. We thank you for choosing River Rock and hope to see you back... More 

White Rock, Canada
Level Contributor
1 review
5 of 5 stars Reviewed May 26, 2015

It was great. We had our staff Christmas part there. I have stayed twice before with my sister. Rooms are lovely even the overnight addition. Food buffet was enjoyable and the pool is perfect but a little difficult to get to.

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River-Rock-Resort, Executive Director at The Hotel at River Rock, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience with us. We are so pleased to know you enjoy your stays at the River Rock Casino Resort! We look forward to seeing you again in the near future. All the best, Roland M., Executive Director More 

Manitoba, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 24, 2015

This was our last night of an 8 night journey through Vancouver and Vancouver Island, before flying home the next morning. We booked because of the close proximity to Enterprise Car Rental, the airport, and because we wanted to have a fun last night. Arrival and Check-In Process: We arrived at about 6:30pm to a very busy hotel and casino.... More 

Was this review helpful? Yes 2
River-Rock-Resort, Executive Director at The Hotel at River Rock, responded to this review

Dear Valued Guest, Thank you very much for taking the time to share this detailed feedback with the Trip Advisor Community. I'm delighted to hear that you thought we have a beautiful and entertaining resort. We always aim to provide the finest personalized service and facilities to our guests. We can offer no excuse for the clear lapse in service... More 

Surrey, Canada
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed May 22, 2015

We had a fun weekend staying at the hotel celebrating a family member's retirement. The rooms were very good and the location worked really well for us - we headed over to the dike for a stroll along the river one day and the next day we hopped on the skytrain and headed into Vancouver for a great walk along... More 

Was this review helpful? Yes 1
River-Rock-Resort, Executive Director at The Hotel at River Rock, responded to this review

Dear Valued Guest, It is always a delight to hear back from guests that had a fantastic time at our resort enjoying the food and the hustle and bustle of the non-stop entertaining smoke-free casino. Thank you for sharing your experience with the TripAdvisor community and for going in such detail. We take great pride in making sure all our... More 

Victoria, BC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 20, 2015

A large number of friends and family stayed at this hotel on May 1, 2015. We were all flying out to Puerto Vallarta the next morning. We chose this hotel as it was close to the Vancouver Airport, and it was a fun location with the casino. Check in was quick and easy. The staff were lovely. The hotel room... More 

Was this review helpful? Yes
River-Rock-Resort, Executive Director at The Hotel at River Rock, responded to this review

Dear Valued Guest, It is always a delight to hear back from guests that had a fantastic stay with us. Thank you for sharing your experience with the TripAdvisor community and for going in such detail. We take great pride in making sure all our guests receive the service, comfort, and convenience they have come to expect from the River... More 

Anacortes, Washington
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 19, 2015

Wow, I was expecting much more for the price of this hotel. The room was adequate, clean, with standard amenities, but not much more. We could clearly hear the door slamming every time our neighbor went in or out of their room. The hotel is very convenient to the Sky Train, and walking distance to the Richmond Night Market (Asian... More 

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River-Rock-Resort, Executive Director at The Hotel at River Rock, responded to this review

Dear Valued Guest, We sincerely apologize for the less than excellent experience you've had during your recent stay in the hotel. We appreciate your feedback and take your points very seriously. At River Rock Casino Resort, we always aim to provide the finest personalized service and facilities to our guests. We can offer no excuse for the clear lapse in... More 

Williams Lake, Canada
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 8, 2015

This hotel has very nice room with modern convinces, close to the sky train station. The Vancouver International Airport, a very brief sky train ride away. And to top it all off this Hotel has the best bed I have ever slept in. Such a great place I can't say enough about this Hotel. I highly recommend this Hotel.

Was this review helpful? Yes
River-Rock-Resort, Executive Director at The Hotel at River Rock, responded to this review

Dear Valued Guest, Thank you for the great review! It is always a delight to hear back from guests that had a fantastic stay with us. Thank you for sharing your experience with the TripAdvisor community and for going in such detail. We take great pride in making sure all our guests receive the service, comfort, and convenience they have... More 

The Dalles, Oregon
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 2, 2015

Drove 7 hours straight to get here, My husband and I stayed for 2 nights. We are both exhausted but it was all worth when we checked in to this hotel, everything was smooth. The room was very clean and relaxing. The bed is very comfy oh my gosh! Bathroom was very clean which i love. We stayed at the... More 

Was this review helpful? Yes
River-Rock-Resort, Executive Director at The Hotel at River Rock, responded to this review

Dear Valued Guest, It is always a delight to hear back from guests that had a fantastic stay with us. Thank you for sharing your experience with the TripAdvisor community and for going in such detail. We take great pride in making sure all our guests receive the service, comfort, and convenience they have come to expect from the River... More 

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