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All 24 Richmond hotels

The Hotel at River Rock

4.0 of 5 Hotel   |   8811 River Road | River Rock Casino Resort, Richmond, British Columbia V6X 3P8, Canada (Bridgeport)
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The Hotel at River Rock
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89%
Ranked #6 of 24 hotels in Richmond
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 weeks ago
letterdude West Kelowna, Canada
  • Reviews (59)
  • Photos (11)
  • Amenities
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  • Room tips (12)
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59 people have reviewed this hotel

Traveler rating
    38
    14
    4
    0
    3
See reviews for
9
22
2
10
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

I recently stayed at the river rock for two nights. My friend and I were dancing in the elevator, the elevator, which had been out of order that day stopped. We used the elevator emergency phone and alarm with no response. We then opened the doors manually to escape. The manager then verbally attacked us and charged us an extra... More

Was this review helpful? Yes 1
West Kelowna, Canada
Top Contributor
77 reviews 77 reviews
46 hotel reviews
147 helpful votes 147 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was our first opportunity to check out this relatively new hotel. This is an "add-on" to the River Rock Casino and Resort and to suggest that it's an "overflow" or discount version of the original hotel would be doing this lovely facility a disservice. Check in was fast and friendly. The room, while not so large or apportioned as... More

Was this review helpful? Yes 1
Roland M, General Manager at The Hotel at River Rock, responded to this review

Dear Valued Guest, Thank you very much for your great review! We are so pleased to hear how much you enjoyed our facilities. We take pride in offering first-class comfort at our facility and are very glad to hear you enjoyed the amenities provided on our newly built hotel side, a peaceful sleep on one of our Serta Perfect Sleeper... More

Victoria, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 16, 2014

I have been going to the river rock a few times a year for about 5 straight years now....the staff are amazing and we usually go for 4 days in September for my birthday but low and behold my wife wants to go in august for her birthday also.!!!! ..so Aug 14,15,16,17 we are going ..she is not a gambler... More

Was this review helpful? Yes
Roland M, General Manager at The Hotel at River Rock, responded to this review

Dear Troy, Thank you very much for your fantastic review! We are so pleased to hear how much you and your wife enjoy our facilities year after year. We take pride in providing the best customer service possible and glad your encounters with all of our staff were pleasant ones! I will be sure to let our front of the... More

Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 24, 2014

It was my birthday and I had arrived on an earlier flight checked in and waited for my wife arriving later. When she arrived the cab left with my Armani boxed birthday present. We spent hours calling the cab company and dispatcher only to learn the cab had picked her up illegally at the airport and most likely the cab... More

Was this review helpful? Yes 2
Roland M, General Manager at The Hotel at River Rock, responded to this review

Dear Valued Guest, May we start off saying, Happy Belated Birthday! Thank you very much for your fantastic review. We are so pleased to hear your birthday celebrations turned around and you were able to reclaim your birthday present with the help of Adeel and our security team! I will forward your comments to Adeel’s supervisor team as well as... More

Seattle, Washington
Top Contributor
82 reviews 82 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 27, 2014

I am pleasantly surprised by the hotel. When I husband told me he booked a River Rock Hotel; I thought "what kind of hotel is that?" I honestly was not looking forward to it. When we arrived, I saw the casino across the hotel. I thought "oh no". The lobby of the hotel was relatively small which I did not... More

Was this review helpful? Yes 2
Roland M, General Manager at The Hotel at River Rock, responded to this review

Dear Valued Guest, We are so pleased that you and your husband had a wonderful stay with us! I am happy to hear you enjoyed the robes provided for our guests. We thank you for choosing River Rock for your stay and look forward to your next stay with us! All the best, Roland Monteiro More

Contributor
12 reviews 12 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 19, 2014

To be clear there are two hotels at this location. The first is the River Rock Casino Resort and the other is the Hotel at River Rock, I stayed at the latter. The Hotel at River Rock is actually across the road from the casino building (which also has hotel rooms). Check in was efficient but it is on the... More

Was this review helpful? Yes 7
Roland M, General Manager at The Hotel at River Rock, responded to this review

Dear Valued Guest, Thank you for the wonderful feedback. We are so pleased to hear how much you enjoyed the amenities in the room! We apologize that our Front Desk did not provide you with a welcome letter at the time of check-in. The letter would have given instructions on how to use the amenities in the room (i.e. shower... More

Winnipeg, Manitoba, Canada
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 18, 2014

The hotel was beautiful. Casino on site if that is what you like to do. Easy communte from Airport to hotel via the skytrain. The skytrain stopped right at the hotel. Rooms were extra clean and very well maintained. Beds were super comfortabe. I loved staying here. Tried the buffet a couple of nights. Food was fresh, well presented and... More

Was this review helpful? Yes 1
Roland M, General Manager at The Hotel at River Rock, responded to this review

Hi Candyce, Thank you very much for your fantastic review! We are so pleased to hear how much you enjoyed the delicious selection of food at The Buffet. I will be sure to let our culinary team know how much they are appreciated by our guests. We look forward to your next stay with us at River Rock! All the... More

British Columbia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 5, 2014 via mobile

Stayed at the River Rock Hotel on our way to the Mayan Riviera. Check in was friendly and fast. The hotel room was beautiful and the beds were so comfy! The linens and pillows were fabulous! We booked pedicures at the spa at the hotel. Because we stayed at the hotel our spa service was upgraded. The estheticians were excellent.... More

Was this review helpful? Yes
Roland M, General Manager at The Hotel at River Rock, responded to this review

Hello, Thank you for sharing your fantastic experience at River Rock on your way to the Mayan Riviera! We are pleased that you had a wonderful stay with us to kick off your holiday and we look forward to your next stay with us. Roland Monteiro More

Campbell River, Canada
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 26, 2014

You get what you pay for. This was a deluxe room, not my usual style, but worth the price. Beautiful +bathroom and linens. We caught a show at the theatre before heading out from YVR early the next morning.

Was this review helpful? Yes 1
Roland M, General Manager at The Hotel at River Rock, responded to this review

Hello, Thank you for taking the time to provide us feedback about your stay with us. We are pleased you enjoyed the property and were able to take advantage of our close proximity to YVR. We look forward to your return! Roland Monteiro More

fort McMurray
Senior Contributor
34 reviews 34 reviews
23 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed March 8, 2014

This is our first stay at the river rock hotel and won't be the last. The room rate could not be beat compared to anything downtown and for the resort location, proximity to the airport and nearby extensive shopping, it was perfect. The grand entrance and luxurious designer lobby of the hotel are really beautiful and the service at check... More

Was this review helpful? Yes 1
Roland M, General Manager at The Hotel at River Rock, responded to this review

Hello, Thank you very much for taking the time to share your great experience staying with us! We are pleased to hear that you enjoyed all the amenities and transportation available to you to soak in Vancouver on many levels. We hope you are able to enjoy a concert at the River Rock Show Theatre sometime and would love to... More

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Additional Information about The Hotel at River Rock

Address: 8811 River Road | River Rock Casino Resort, Richmond, British Columbia V6X 3P8, Canada
Location: Canada > British Columbia > Richmond > Bridgeport
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Hotel at River Rock 4*
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style
#2 Luxury Hotel in Richmond #6 Romantic Hotel in Richmond #10 Family Hotel in Richmond
Hotel Class
Number of rooms
193

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